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Reviews of Camber Sands Holiday Park

2 out of 5
Camber Sands Holiday Park
Lydd Road, Camber Sands, Rye, England

Reviews

4.2
Rating 10 - Excellent. 23 out of 450 reviews" "
Rating 8 - Good. 59 out of 450 reviews" "
Rating 6 - Okay. 77 out of 450 reviews" "
Rating 4 - Poor. 72 out of 450 reviews" "
Rating 2 - Terrible. 219 out of 450 reviews" "

4.2/10

Cleanliness

4.8/10

Staff & service

4.8/10

Amenities

4.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Leila

Stayed 2 nights in Sep 2023

2/10 Terrible

Kevin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertised as a hotel (not Pontins) with an address that didn't match the booking one and lacking many of the basics you'd have in in anything resembling a hotel. One of the worst properties I've stayed in over 4 decades. A generally stand off ish and hostile undertone from the staffing on arrival, several serious defects and no warning about the bedding or towel shortfalls (unless you are one of their loyal customers who tolerate more than they should be expected to). Play areas and dinosaur area run down and falling to bits. General internal and external appearance largely worn out. Seemingly a quick Internet search makes grim reading so a family with disabled children such as ours would have steered clear. Never again. Thank you.
Stayed 3 nights in Aug 2023

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrifying!!! The worst place on earth. I came with my family for 4 days to have a nice time. Unfortunately, after crossing the door to our small apartment, we were terrified. Dirty everywhere, hair left over from the previous tenants, duvets and pillows just as dirty, a broken sofa, cutlery drawers and shelves in the kitchen covered with dirt, a fridge without shelves, a pile of garbage and sand in the corner next to the broom, no TV remote control for the entire stay .. a nightmare .. all the attractions that the resort offers are mostly closed. a swimming pool which would be the biggest attraction for children for four days only available on one day.. I absolutely do not recommend it, I have been to many places but it exceeded the scale how can you describe this place as the worst of all
Stayed 4 nights in Aug 2023

6/10 Okay

Aleksandr

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

S

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable and rundown but the kids had fun
The blue coats were entertaining and this meant my children had fun. Other than that it was awful. Half the on park fun is closed due to maintenance, the sofa beds are solid and I woke up feeling injured and there is not any ventilation in the main hall. During the football there was one person serving drinks in the pub and this was the only place to get one from so he covered the main hall (panto on), arcades, arts and craft area in 22 degrees heat. The arts and crafts area wasnt doing paint as it made a mess and there was only one felt tip that worked, the soft play was disgusting. Do not eat in the restaurant.
Stayed 3 nights in Aug 2023

2/10 Terrible

Ranjeet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place falling apart - AVOID
The whole place is completely run down. The apartment was dirty and unkept and in bad condition. Same with the facilities. So many areas were closed but not mentioned on your website or theirs- no go kart, no dinosaur land, no bouncy castles. Mini golf was filthy and broken. Very poor facilities. Loud and noisy at night time. Ppl playing football or loud music till 3am. Nothing positive to say about anything. No one we met was pleased with the facilities, cleanliness or state of the amenities
Stayed 3 nights in Aug 2023

6/10 Okay

Erika

Liked: Staff & service
Stayed 5 nights in Jul 2023

2/10 Terrible

Rupinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 3 nights in Jul 2023

2/10 Terrible

Sheila Mae

Stayed 2 nights in Aug 2022

2/10 Terrible

Victoria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful place. Many things wrong and couldn't lock the door.
Stayed 2 nights in Sep 2022

2/10 Terrible

Hoang l

Stayed 3 nights in Aug 2022

2/10 Terrible

Sahima

Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival at reception we asked where to check in and the gentlemen barely took his eye's away from his phone and just said over there which was not helped at all. We were given a map but no details about meal time or where to go and no details about activities. The room was dirty with hair and dust in the sofa bed which i had to sleep on so a good job we had wipes although wasn't planning on having to clean like this on my holiday. The bathroom had no towel rail or shelves so nowhere to keep anything. We saw one bluecoat on the Friday that was the only one during the entire stay. Noise from other guests could be heard well into the early hours so i guessed no double glazing and very thin walls curtains had holes in them letting light in. Would not stay again and would certainly not recommend.
Stayed 3 nights in Aug 2022

6/10 Okay

Shauna

Travelled with family
Disliked: Property conditions & facilities
The Shelley needs a goo
Stayed 2 nights in Aug 2022

8/10 Good

Cara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Naybe all the bad reviews lowered my expectations. But it wasnt as bad for us as people are saying. Pur room was somewhat clean. Beds were very uncomfortable admittely they really could do with an upgrade. I only went for 1 night with low expectations. The kids were happy and i found the prices reasonable. The beach alone was worth the stay. Over we were happy and would go back for another night.
Stayed 1 night in Aug 2022

6/10 Okay

Oussama Raouf

Travelled with family
Disliked: Cleanliness
Stayed 7 nights in Aug 2022

2/10 Terrible

Fiona

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting, filthy - needs to be demolished
This is the most disgusting place I have ever seen. They should be shut down immediately. Hotels.com should not have anything to do with this horrendous place. We simply could not stay there and had to leave wasting £158 which I just cannot afford. I felt ashamed that I took my 8 year old daughter to such a disgusting and filthy place for a “holiday”. No hot water, filthy accommodation, metal bar sticking out of our double bed. A running tap in the kitchen that could not be turned off - it was so loud that we were unable to sleep. Filth all over the walls, urine all over the toilet - and that’s just the rooms, the grounds are just as revolting. We left in the middle of the night and drove home. A sign at reception says “no refunds, no room swaps, no room upgrades” - Hotels.com should cut ties with this place immediately as they are a slur on your name. The public toilets are a disgrace, I’ve never smelt anything so disgusting. There is no one to complain to, no one that can help and no way to refund the money that has been robbed from us. I feel violated.
Stayed 2 nights in Aug 2022

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shishi having fun at Camber Sands Pontins💃
Amazing entertainment every night, nice clean pool, convenience of shops and the beach is so close. Basically once you park you don't move your car because everything is within walking distance.
Stayed 3 nights in Aug 2022

6/10 Okay

Halina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The whole complex is old, tired and out of date. Very loud people, drank and shouting at 3 am.There are no storage facilities. Insufficient staff. Rooms unavailable until 4pm. I had no car arrived at 12 pm waited until 4 pm for the key. I can not recommend this place to others. Sleeping on the beach would be better.
Stayed 2 nights in Aug 2022

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole site was shabby and litter strewn. The appartment was dirty. The curtains, fittings and furniture were worn and damaged. Guests were openly smoking in the inside communal areas, and there was the smell of cannabis in the outside areas. One night was more than enough. Never again!
Stayed 1 night in Aug 2022

4/10 Poor

Flor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY DISAPPOINTING
We didn’t have hot water in our unit, I have two small children to give them a bath but I couldn’t I went to look for some help a guy from the staff came to check and said he will send his boss to fix it, he never came!! Furthermore every time we try to use the water the boiler made a very loud noise. It was very upsetting and disappointing! What is more the unit was very dated and floors were very dirty.
Stayed 2 nights in Aug 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go to camber sands
This was the worst place I have ever been to on earth.
Stayed 2 nights in Aug 2022

4/10 Poor

Miroslawa

Stayed 2 nights in Aug 2022

8/10 Good

Tapiwa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Broken toilet sit, dust on surfaces, ants
Stayed 1 night in Aug 2022

2/10 Terrible

Ina

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very unclean
Stayed 1 night in Aug 2022

2/10 Terrible

Gemma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
This place should be closed down. Check in was at 4, we didn't get a room until 9.30pm because staff couldn't be bothered to clean a room. My soon who has disabilities had soiled himself and had to sit in the car while we waited. It got so bad that another family offered for us to use their bathroom. The management is non existent the stuff don't know what their doing so it's one excuse after another. The complex is dirty and hasn't been cleaned in months by the looks of it. The hotel room is basic, so basic you have to pay for bed lining, oh and you have to pay for electricity with a key at the local shop. I found a drunk child sleeping on a chair and had to inform security. This place is disgusting but could be excellent if it was managed and maintained properly. Hotels.com should remove this place off their site or take notice of the reviews to realise something is seriously wrong.
Stayed 1 night in Aug 2022

2/10 Terrible

Rowena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You got a short stuff that’s why everywhere is a long que,our from the reception and other things and the shop aswell for shop we understand every body want to buy some things, in our room we don’t have a shower we have only the bathtub but no shower is so horrible and the room is not set up properly we definitely not to come back again there thank you
Stayed 1 night in Aug 2022

4/10 Poor

Liliana

Stayed 2 nights in Aug 2022

8/10 Good

Nada

Travelled with family
Liked: Staff & service
Nice time
We have enjoyed our stay there my kids loved it. Entertainment was amazing,the beach was very close and the staff were helpful and respectful.
Stayed 3 nights in Aug 2022

2/10 Terrible

Keila Benetti

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Ive booked for two nights with my girls , just stayed for one . I high recommend Expidia not to selling this place here .
Stayed 2 nights in Aug 2022

2/10 Terrible

Rachel

Stayed 2 nights in Aug 2022

2/10 Terrible

Rodelyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
We didn’t stay there becasue the place was really disappointed. It was dirty really dirty. Theees a Lot of spiders the toilet is really bad. The floor I don’t know if they clean the room. When it comes to The booking hotel The room was really clean. But when we got there it’s really disappointed
Stayed 2 nights in Aug 2022

6/10 Okay

Raymond

Stayed 5 nights in Aug 2022

8/10 Good

Louise

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Built in 1968 stuck in 1968!
You get what you pay for! Cleanliness of the room was awful! Went and bought cleaning products to clean ourselves. Apart from that we enjoyed our stay, lots of things to do on camp and a lush beach just a few minutes walk away.
Stayed 3 nights in Jul 2022

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Digraceful Pontins ..S***hole.
Filthy room not cleaned, hair in Bath, dirt on floor everywhere, leaking tap, no net curtains, very old fridge, not much help anywhere, would not recommend anyone to go there, and i am not going there again. The site manager or owner needs to be sacked
Stayed 1 night in Jul 2022

2/10 Terrible

Fatima

Stayed 2 nights in Aug 2021

2/10 Terrible

Francesco Gori

Stayed 1 night in Jul 2022

2/10 Terrible

Josh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Alex

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we checked into our room it had not been cleaned at all from the previous guests, there was a full bath, poo in the toilet, washing up in the sink and rubbish all over the floor. I reported it and waited 7 hrs for it to be cleaned. After this time we decided to leave and not stay and now Pontins are refusing to refund me for my stay as they say it was my choice to leave. Absolutely terrible, avoid at all costs.
Stayed 2 nights in Jul 2022

2/10 Terrible

Mihail

Stayed 1 night in Jul 2022

2/10 Terrible

Avinesh

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great but condition poor.. not well maintained
Stayed 3 nights in Jul 2022

2/10 Terrible

Manel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bad experience. Very old smelly furniture. Dirty .
Stayed 2 nights in Jul 2022

4/10 Poor

Clifford

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Need to pay for everything around the area and the bathroom had a tub but no shower and no buckets/ mugs. Took alot of time to figure out the hot water system
Stayed 2 nights in Jul 2022

6/10 Okay

Vladimir

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Veridiana

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Zita

Stayed 2 nights in Jul 2022

6/10 Okay

Andreina

Stayed 1 night in Jul 2022

6/10 Okay

Wai Heng

Travelled with family
Disliked: Property conditions & facilities, room comfort
No shower
Very basic like council house, and the worst part is no shower
Stayed 1 night in Jul 2022

4/10 Poor

Cristina

Disliked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

Molly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like heaven on earth
Stayed 1 night in Jun 2022