Front of property

Reviews of Buxted Park Hotel

4 out of 5
Buxted Park Hotel
Buxted, Uckfield, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 183 out of 321 reviews" "
Rating 8 - Good. 104 out of 321 reviews" "
Rating 6 - Okay. 23 out of 321 reviews" "
Rating 4 - Poor. 10 out of 321 reviews" "
Rating 2 - Terrible. 1 out of 321 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old stately home in beautiful rural location.
Stayed 1 night in Mar 2024
Response from Nick on 15 Mar 2024
Dear MarkThank you for your lovely review.Kind regards,Nick

10/10 Excellent

Josh

Travelled with partner
On our arrival Franco showed us a possible upgrade of our room which was value for money. Rob got us our lunch and couldn’t do enough to please. Phill is another asset to the company seating us to breakfast and showing us the Suites. Trisha was the the lady making the rooms and again really helpful, after this stay we will be back
Stayed 1 night in Mar 2024
Response from Nick on 15 Mar 2024
Dear JoshThank you for your wonderful review and feedback.Kind regards,Nick

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant venue with very pleasant staff and an extremely peaceful environment. Thoroughly enjoyed our stay!
Stayed 1 night in Aug 2023
Response from Nick on 21 Sept 2023
Dear RosemaryThank you for your lovely review. I am pleased you found the staff pleasant and had an enjoyable, peaceful stay.Kind regards,Nick Bosse

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Room comfort
Comfortable but not the Jane Austin Fantasy
Beautiful main house but most of the rooms are in the buildings annexes along with the breakfast so you really don’t spend time in the charming old part unless it’s for a wedding function. The grounds are beautiful to walk around and As a wedding venue it seemed great but for a ‘normal’ stay it’s a bit disappointing if you want the ‘Jane Austen’ film set from the inside!
Stayed 1 night in Aug 2023
Response from Nick on 1 Sept 2023
Dear ChristopherThank you for your review and feedback. I am sorry you were unable to use all the hotel public areas due to a wedding taking place. Our guests do get to use The Orangery restaurant, Cristal bar and explore the hotel grounds. Our Ballroom function room is used for weddings. Yours sincerelyNick Bosse

8/10 Good

R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Break for Glyndbourne
Friendly service excellent location and breakfast 10 Just thought bedroom decor could be a little brighter but facilities good
Stayed 1 night in Aug 2023
Response from Nick on 1 Sept 2023
Dear GuestThank you for your review and feedback following your stay for Glyndbourne.Many thanks,Nick

10/10 Excellent

Clare, San Anselmo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Nick on 1 Sept 2023
Dear ClareThank you for your 5* review

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place if you like history very special.
Very good hotel in all aspects staff are amazing make you feel very special without being intrusive. Nothing too much trouble. Beautiful grounds for walking with or without a dog.
Stayed 4 nights in Jun 2023
Response from Nick on 18 Jun 2023
Dear ElaineThank you for your wonderful post and feedback. Many thanks,Nick Bosse

4/10 Poor

Mark

Stayed 1 night in May 2023
Response from Nick on 18 Jun 2023
Dear MarkThank you for your review. Please could you supply further feedback on where we fell short.Many thanks,Nick Bosse

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very attentive and accommodating
Stayed 1 night in May 2023
Response from Nick on 12 May 2023
Dear GuestThank you for your review and kind comments about the staff.Many thanks,Nick

10/10 Excellent

Neil

Stayed 1 night in Apr 2023
Response from Nick on 12 Apr 2023
Dear NeilThank you for your 5* review.Nick

10/10 Excellent

MARK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special
Superb stay, surrounded by attentive staff, nothing is too much trouble
Stayed 1 night in Nov 2022
Response from Nick on 25 Nov 2022
Dear MarkThank you for your wonderful review. Really pleased to hear the staff were attentive.All the bestNick

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply beautiful
Love, Love, Love this hotel, the staff are exceptional, so friendly,welcoming and helpful, from front desk, housekeeping and restaurant and bar.
Stayed 2 nights in Oct 2022
Response from BPMGR on 25 Oct 2022
Dear Louise, Great to hear thank you so much and we look forward to seeing you again soon.

10/10 Excellent

Philip

Stayed 1 night in Oct 2022

8/10 Good

Philip, Ipswich

Travelled with group
Liked: Cleanliness, staff & service
Dining room very soulless, lacked atmosphere and "felt" cold. Apparently we were not alone in this feedback and something is being done to rectify this. Menu was disappointing and didn't change from day to day, in fact we had to select from the room service menu on our last night. Amazingly the white ball in the snooker set, looked very second hand and was a different size to all the other balls.
Stayed 2 nights in Oct 2022
Response from BPMGR on 11 Oct 2022
Dear Philip,Thank you for staying with us and was lovely to meet you all. The feedback is much appreciated, rest assured we will act upon it including getting a new white ball.Best Regards

10/10 Excellent

Jo

Stayed 1 night in Aug 2022
Response from BUXPK on 24 Aug 2022
Dear Jo,Thank you for staying with us and lovely to see you had a great stay.Best Regards

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointing
The photos are deceiving, while the rooms and furniture are there, the hotel lacks any character: there is plenty of staff but no one to help, the "reception" is not always manned and no other staff can help; the orangery is an empty space with not one plant in sight, the hallway smells of harsh chemicals, the bar could have been a relaxing place, but we had to wait and bring out own drinks outside, and boxes and plastic trays were crowding the bar area. The breakfast waitress was trying to be nice enough, but forgetful and should be re-trained in how to speak to customers (I would have walked out if she had spoken to me as she did to another customer); again you walk into breakfast and the first thing you see are plastic crates. The nicer areas of the hotel are not utilised. In short, it could be a beautiful hotel and stay, but it needs an overhaul of management and redesign of the space.
Stayed 1 night in Jul 2022
Response from BPMGR on 17 Aug 2022
Thank you for the feedback. Rest assured we will review the points you have made in detail to ensure all our guests have a great stay here at Buxted Park. Feedback is our lifeblood to ensure we continue to deliver a great experience and is always appreciated.

10/10 Excellent

Caterina

Stayed 1 night in Jul 2022

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect experience.
Everything was perfect. The facility is amazing. Outshone only by the fantastic staff.
Stayed 1 night in Jul 2022
Response from BPMGR on 17 Aug 2022
Dear James Great to hear that you had an amazing stay. Thank you for letting us all know. Best Regards

8/10 Good

Rhona

Stayed 1 night in Jun 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous !
Amazing staff , nothing was too much trouble for them . Beautiful hotel , wonderful service from the moment we walked through the door !
Stayed 1 night in Mar 2022

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
Stayed 2 nights in Sep 2021

10/10 Excellent

Haydn

Stayed 1 night in Sep 2021

10/10 Excellent

Chi Ki Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a quiet and rural setting. Staff are friendly and helpful, overall a pleasant and relaxing stay.
Stayed 1 night in Aug 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This stay exceeded our expectations in just about every area. Excellent
Stayed 1 night in Aug 2021

10/10 Excellent

Russell J

Stayed 1 night in Aug 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely night away
Lovely relaxing stay. Attentive, well presented staff.
Stayed 1 night in Aug 2021

10/10 Excellent

Lynn

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive manor with interesting historic links. Friendly experienced staff. Clean and well appointed rooms. Provided a fantastic weddng service. Stuated in beautiful grounds making for a wonderful stay. Thank you.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
nice views and nearby woodland walks
Stayed 3 nights in Jul 2021

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
The warmth of the welcome was outstanding, staff so helpful and friendly, Marc and Rob especially. Food was amazing, setting beautiful. It was my husband’s birthday and they made it special. Nothing was too much effort - first class.
Stayed 3 nights in Jul 2021

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country Estate
The venue is beautiful with stunning views The team were enthusiastic and helpful, though clearly struggling with the oddness of a return to 'normal' trading (as are many other businesses at the moment!)
Stayed 6 nights in May 2021

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Catherine Benford on 9 Mar 2020
Dear Michael, Thank you for your 10 out of 10 review. I hope we can welcome you back in the near future. Kind regards, Catherine

10/10 Excellent

Ray, Grays

Liked: Cleanliness
Beautiful hotel and location, staff excellent very attentive very good breakfast and dinner.
Stayed 2 nights in Mar 2020
Response from Catherine Benford on 9 Mar 2020
Dear Ray, Thank you for your review. I am delighted to read that you enjoyed your stay. I hope we have the opportunity to welcome you back soon. Kind regards, Catherine

10/10 Excellent

Chloe

Stayed 1 night in Feb 2020

8/10 Good

Kathleen

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2020
Response from Catherine Benford on 26 Feb 2020
Thank you for your recent review. Catherine

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Stayed 2 nights in Feb 2020
Response from Catherine Benford on 26 Feb 2020
Thank you for your recent 10 out of 10

10/10 Excellent

Stefan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Catherine Benford on 26 Feb 2020
Thank you for your 10 out of 10

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for me, and terrific service!
A very good stay. when booking, I had requested a quiet, upper-floor, end-of-corridor room.....and I was delighted to find that they gave me the perfect room. :-)
Stayed 1 night in Feb 2020
Response from Catherine on 17 Feb 2020
Dear Clive, Thank you for your positive review. I am always delighted to read when we achieve 100% guest satisfaction. I hope we can welcome you back soon. Kind regards Catherine Catherine Benford Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location close to Buxted and Uckfield. Comfortable bed rooms and pleasant breakfast room.
Stayed 3 nights in Jan 2020
Response from Catherine Benford on 28 Jan 2020
Thank you for your comments. Delighted to read that you had an enjoyable stay

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with amazing staff
Love this hotel, staff are excellent, very friendly and helpful. Unlike many hotels this one feels like it has the personal touch.
Stayed 1 night in Jan 2020
Response from Catherine Benford on 28 Jan 2020
Thank you for your lovely comments about the team. I hope we can welcome you back soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property. Clean room, very quiet on our visit but enjoyed this. Beautiful grounds. Breakfast good.
Stayed 1 night in Jan 2020
Response from Catherine Benford on 28 Jan 2020
Thank you for your positive review. Glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.. Decor conplemented building's charm and history
Stayed 1 night in Jan 2020
Response from Catherine Benford on 28 Jan 2020
Glad you enjoyed your stay

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Catherine Benford on 28 Jan 2020
Thank you for your 10 out 10 review!

10/10 Excellent

issabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Catherine Benford on 28 Jan 2020
Thank you for your perfect score!

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary stay
Had a wonderful evening stay for our 9th anniversary.. beautiful grounds and hotel. Service was 1st class .. highly recommended
Stayed 1 night in Dec 2019
Response from Catherine Benford on 28 Jan 2020
Belated congratulations on your anniversary stay. Thank you for sharing your photos of your stay. I hope we can welcome you back in the near future.

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, excellent staff
Love Buxted Park, staff are loverly, very helpful. Sadly the bar menu has been cut significantly, not so much choice and a bit over priced. Bring back what you used to have on the menu.
Stayed 1 night in Oct 2019
Response from Catherine Benford on 28 Jan 2020
Thank you for your comments. Our bar menu is in the process of being reviewed. I hope we can welcome you back in the near future.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed a very peaceful, relaxng stay even though there were weddings each day. The staff were very pleasant and helpful with good room service.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful country house in glorious grounds. Nicely furnished rooms and wonderfully attentive staff.
Stayed 2 nights in Nov 2019

6/10 Okay

David

Business traveller
Liked: Staff & service
Nice historic bulding and nice grounds.
Excellent check in, arrived early at 11:00 am and they rearranged my room no 6 within half an hour. Nice room but some low level improvements would make for a better experience. No chargeing points for phones when you only have usb lead. Dated tech in hotel and poor wifi in areas.bad stain on bed was worrying, no area to relax in hotel as all bar taken up with afternoon tea clients. Other opt the coat of arms Room was cold. Fire not lit and 3 degrees outside. Had to leave early for business and the wonderfull woman on reception went the extra mile and arranged a food bag to go... big thanks to the staff.
Didnt notice this till late in my stay. Dont take much to clean things like this.
Could change sockets to new USB type for charging
Dated not used now a days
Nice idea for the milk. Much better than other hotels without a fridge & pots of uht milk
Stayed 1 night in Nov 2019
Response from Victoria Harris on 25 Nov 2019
Thank you for your recent review. I am delighted to hear that the team were able to arrange for a bedroom to be available a short time after your arrival. Thank you for your constructive comments regarding the bedroom and seating areas within the hotel. We will be sure to review these. I am pleased that our receptionist was able to organise an early breakfast for you. We certainly hope to welcome you back to Buxted Park again soon. Kind regards Victoria Harris Operations Manager