Exterior
Check availability

Reviews of Gilson Hotel

3 out of 5
Gilson Hotel
11 Anlaby Road, Hull, England

Reviews

7.0

Good

Rating 10 - Excellent. 134 out of 649 reviews" "
Rating 8 - Good. 238 out of 649 reviews" "
Rating 6 - Okay. 143 out of 649 reviews" "
Rating 4 - Poor. 68 out of 649 reviews" "
Rating 2 - Terrible. 66 out of 649 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place stay
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to from Hull Interchange and city centre.
Stayed 1 night in Apr 2024

6/10 Okay

Howard

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It is very basic but does what it says on the tin. The heating was on & there was plenty of hot water in the showers. There is a pool table in the hotel & a bar next door to the hotel. It is right in the centre of the city & only two minutes walk from the railway station. It ticks most boxes for me.
Stayed 5 nights in Feb 2024

6/10 Okay

desmond

Liked: Staff & service
Disliked: Property conditions & facilities
the shower was not good it was hard to adjust the head and was a bit grottty
Stayed 1 night in Feb 2024

10/10 Excellent

Ifeoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience. The environment was neat and tidy and the staff were courteous and welcoming.
Stayed 1 night in Jan 2024

2/10 Terrible

Wayne

Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Great stay, comfortable room, friendly staff. Great location.
Stayed 2 nights in Dec 2023

2/10 Terrible

Ant

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
2x operatives stayed, one room had bed bugs in the bed, video evidence, we were told to book another hotel at 11:30pm at night.
Stayed 1 night in Dec 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
The staff very nice & friendly, really great place for the money, only issue, window needed resealing draught coming in, shower water not hot enough.
Stayed 1 night in Dec 2023

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was riddled with bed bugs, they refunded me and couldnt get another hotel
Stayed 1 night in Dec 2023

8/10 Good

Ian

Stayed 2 nights in Dec 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay. Recommend
Fabulous Hotel. Fabulous Stay. Could not Fault. Great Price too Highly recommend
Stayed 2 nights in Nov 2023

8/10 Good

Gordon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sizable rooms at an affordable price. Had some minor maintenance problems. Staff was very helpful & polite.
Stayed 6 nights in Oct 2023

10/10 Excellent

Pat

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Ciara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Staff were very friendly, room was comfortable, enjoyed our stay.
Stayed 1 night in Oct 2023

2/10 Terrible

Timothy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Ian

Stayed 1 night in Sep 2023

8/10 Good

Shirley Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, all good !
Exceptionally good location for travellers close to the Bus & Rail station. Initial flight of steps from entrance to reception which can be an issue for guests with mobility issues but lift from thereon. Rooms seem to have undergone refurbishment since a previous visit, pleased with my room.
Stayed 3 nights in Sep 2023

4/10 Poor

Temitope

Disliked: Cleanliness, property conditions & facilities
Fair
Stayed 1 night in Sep 2023

8/10 Good

Darren

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Excellent staff and friendly welcome. Very tired and basic room but for what we paid was fair value. Central location and near Hull Connexin Arena so perfect for what we needed for the night.
Stayed 1 night in Aug 2023

6/10 Okay

Sandra

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine.
Stayed 1 night in Aug 2023

8/10 Good

Giuseppe

Travelled with partner
Liked: Cleanliness
Good afternoon This is not complain but I need a clear explanation. I am in Hull at Gilson hotel and the receptionist asked me my bank account card and he keeps all dates because I paid my holiday in your website. It's a first time for me that find unusual procedure. If I have something wrong in my bank account you are fully responsible. Regards Giuseppe
Stayed 1 night in Jul 2023

8/10 Good

Giuseppe

Travelled with partner
Liked: Cleanliness, amenities
Good afternoon This is not complain but I need a clear explanation. I was in Hull at Gilson hotel and the receptionist asked me my bank account card and he kept all dates because I paid my holiday in your website. It's a first time for me that find unusual procedure. If I have something wrong in my bank account you are fully responsible. Regards Giuseppe
Stayed 2 nights in Jul 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet
Stayed 2 nights in Jul 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good time all round
Good price for a large well spaced out room with excellent access to Hull City Centre. Some may find the mattress a bit hard, and the toilet is a bit cramped, but generally well kept. Exceedingly helpful staff helped retrieve my toiletries after I forgot to pack them too!
Stayed 2 nights in Jul 2023

10/10 Excellent

J M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room with air conditioning
Stayed 1 night in Jul 2023

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
Basic hotel but served its purpose for my trip.Room clean & tidy.Quiet.Shower good and in a good location for the city.
Stayed 2 nights in Jul 2023

2/10 Terrible

Nicole

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
No hot water at any time. The pounding beat of the adjacent nightclub didn’t stop until 2am. The towel ring fell off the wall at first contact. The soap dispenser in the bath was empty and fell off the wall at first contact. The laminate flooring was the cheapest imaginable and moved/creaked with every footstep on it. The cabinet/desk appeared to have a drawer completely missing. No on-site parking. No breakfast. All in all it was the worst hotel I’ve stayed in since I was backpacking in third world countries.
Stayed 2 nights in Jun 2023

6/10 Okay

Robert

Liked: Staff & service
Room was not cleaned daily
Stayed 3 nights in Jun 2023
Response from Gilson Hotel on 29 Jun 2023
Thank you for your feedback.We do clearly display at reception and in the welcome letters in rooms that housekeeping is done by either requesting it at reception or placing the hanger on your door.

8/10 Good

John

Stayed 1 night in Jun 2023

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023

8/10 Good

Shirley, Broughshane

Liked: Cleanliness, staff & service
Room was lovely but found the fact there was no ground floor lift very difficult with heavy luggage.
Stayed 1 night in Jun 2023

2/10 Terrible

Sam

Stayed 1 night in May 2023

8/10 Good

R

Stayed 1 night in May 2023

2/10 Terrible

Katherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great value at great location
Stayed 1 night in May 2023

10/10 Excellent

Ramiz

Stayed 1 night in May 2023

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and friendly
Good hotel, especially for the price. Staff were really helpful!
Stayed 1 night in Apr 2023

10/10 Excellent

Ramiz

Stayed 1 night in May 2023

2/10 Terrible

Jordann

Stayed 2 nights in May 2023

10/10 Excellent

Louise

Stayed 1 night in May 2023

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lounge bar misleading
Disappointed that the lounge bar wasn’t manned, had to walk round to the other bar which wasn’t exactly the kind of place I would have taken my wife
Stayed 1 night in Apr 2023

10/10 Excellent

Samantha

Stayed 1 night in Apr 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I needed for a 1 night stay. Comfortable clean bed and shower room.
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Ramiz

Stayed 1 night in Apr 2023

2/10 Terrible

Dan

Stayed 1 night in Apr 2023