Premium bedding, desk, iron/ironing board, free WiFi

Reviews of Extended Stay America Premier Suites Providence E Providence

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 526 out of 1004 reviews" "
Rating 8 - Good. 280 out of 1004 reviews" "
Rating 6 - Okay. 103 out of 1004 reviews" "
Rating 4 - Poor. 46 out of 1004 reviews" "
Rating 2 - Terrible. 49 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear William, Thank you for your positive feedback regarding the cleanliness of our hotel. We are delighted to hear that you found our property at Extended Stay America to be very clean during your visit. Maintaining a clean and comfortable environment for our guests is a top priority for us. Your comments are greatly appreciated and motivate us to uphold these standards. We hope to welcome you back for another pleasant stay in the future. Sincerely,Hotel Management

4/10 Poor

Edward

Liked: Cleanliness
Disliked: Staff & service
Receptionist needs more people training.
Stayed 1 night in Feb 2024
Response from Hotel Management on 24 Apr 2024
Dear Edward, Thank you for your feedback regarding our receptionist. We apologize for any inconvenience caused during your interaction. We take guest service seriously and are committed to continuous improvement. Rest assured, we will address this with our team to ensure all staff members are providing exceptional service. Your input is valuable to us as we strive to enhance our guest experience. We appreciate your patronage and hope to welcome you back soon.Sincerely,Hotel Management

6/10 Okay

Claude-Andree

Stayed 2 nights in Apr 2024

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Wasn’t impressed. TV did not work. Breakfast grab and go was a joke.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear Sandra, We apologize for the inconvenience you experienced during your stay. It's disappointing that the TV was not working and the breakfast options did not meet your expectations. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our guests in the future. We hope to welcome you back and provide you with a more enjoyable stay. Thank you for sharing your concerns with us.Sincerely,Hotel Management

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mishka

Liked: Cleanliness, staff & service, property conditions & facilities
The room is very clean, beautiful plus comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Roomy. We’ll-organized rooms
Stayed 2 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Dear Tami, Thank you for taking the time to write a review. We're delighted you found Extended Stay America's rooms spacious and well-organized. Our priority is your comfort, and we're thrilled you enjoyed your stay with us. Thank you for your positive feedback, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Management

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no problem it was OK
Stayed 2 nights in Jan 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very customer friendly and helpful.
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Dear Peter, Thank you for choosing Extended Stay America. We greatly appreciate your feedback regarding our front desk staff's friendliness and helpfulness. We aim to ensure every guest feels valued and well-assisted throughout their stay, and we are glad this has been achieved. We look forward to serving you again soon!Sincerely,Hotel Management

4/10 Poor

Sari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Rosana

Travelled with family
Liked: Staff & service
Not so quiet. You can hear the steps of people upstairs.But the lady in the front desk is so nice and accomodating.Breakfast is no good.Im looki h for eggs ,bacon and cheese but there was none.sorry
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Apr 2024
Dear Rosana, Thank you for your feedback. We're glad that our front desk staff provided excellent service. However, we apologize for any inconvenience caused by noise disturbances. Your comments about breakfast will be shared with our team for improvement in future visits. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

10/10 Excellent

Aden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really amazing. The lady at the counter was so nice and even gave us tips about the area around to get food and etc. Quick and easy to get into the room as well, and Everything from there was great! Would definitely choose them again.
Stayed 1 night in Apr 2024

10/10 Excellent

Kiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk worker was amazing, can’t remember her name. We stayed here to go to a show at the providence performing arts.
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Dear Kiya, We're delighted you had a positive experience at Extended Stay America! Our team strives to provide exceptional service to all our guests. Thank you for choosing us for your stay, and we hope you enjoyed the Providence Performing Arts Center show. We look forward to welcoming you back soon!Sincerely,Hotel Management

4/10 Poor

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the customer service ithey was very Awesome and helpful I will be back soon thank you
Stayed 2 nights in Mar 2024

10/10 Excellent

ASHLEY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect during our stay!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Dear ASHLEY, We are grateful for your selection of Extended Stay America. Our foremost priority is to ensure that your experience at our hotel exceeds expectations in all aspects. We appreciate your acknowledgment of our efforts and look forward to the opportunity to welcome you again in the near future.Sincerely,Hotel Management

10/10 Excellent

Briand

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff is very professional I highly recommend rooms are comfortable and clean new
Stayed 1 night in Mar 2024
Response from Hotel Management on 27 Mar 2024
Dear Briand, Thank you for your glowing review about your stay at Extended Stay America! We're thrilled to hear that you had a positive experience with our professional staff and found our rooms comfortable, clean, and new. Providing exceptional service and accommodations is our priority, and we're delighted that we met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another comfortable stay in the future. Sincerely,Hotel Management

10/10 Excellent

Skyy

Stayed 2 nights in Mar 2024

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service
Nicole was really great!
Stayed 3 nights in Mar 2024

10/10 Excellent

MacKenzie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Super reasonable price for a really decent stay!
Stayed 1 night in Mar 2024
Response from Hotel Management on 27 Mar 2024
Dear MacKenzie, Thank you for your positive feedback about Extended Stay America! We're thrilled to hear that you found our hotel to offer great value for your stay. Providing our guests with a comfortable and affordable experience is our priority, and we're delighted that we met your expectations. Your satisfaction is our utmost reward, and we look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management

4/10 Poor

Lymari

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disgusting. We found belongings from another guest. My husband moved the chair so I can use the mirror while getting ready and there was food crumbs, dirt, and items under the seat. The couch had a rip on it. Definitely not worth the price. Floor around the kitchen area wasn’t properly cleaned. Front staff was nice but the cleaning was not up to par.
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Lymari, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

10/10 Excellent

Yuri

Stayed 1 night in Mar 2024

10/10 Excellent

Briand

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service the staff is very helpful highly professional
Stayed 1 night in Mar 2024

10/10 Excellent

Samella

Stayed 2 nights in Mar 2024

10/10 Excellent

Richard, Roslindale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place, clean and affordable
Stayed 1 night in Mar 2024
Response from Hotel Management on 19 Mar 2024
Dear Richard, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciated our clean property, quiet atmosphere, and prime location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

James

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Eurydice

Stayed 1 night in Mar 2024

10/10 Excellent

Keysa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tanya

Stayed 1 night in Mar 2024

10/10 Excellent

Yuri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Feb 2024
Response from Hotel Management on 6 Mar 2024
Dear Yuri, Thank you for sharing your experience with fellow travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their excellent work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean but bed wasn’t very comfortable and sheets were not very soft. There is also a lot of traffic noise. Staff was very friendly and helpful. Nice to have coffee and a small bite for breakfast in the morning also.
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Mar 2024
Dear Sandra, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to share your experience. We are glad you liked your clean room and our service. However, we regret the concerns you had with the bedding and noise. We have discussed your observations with our team and are grateful for feedback that helps us serve our guests better. Thank you again for your comments, and we hope you will revisit to experience our hotel the way you should have during this stay.Sincerely,Hotel Management

10/10 Excellent

Tirice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would def stay again
Stayed 3 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Smell of marijuana quite regularly inside the hotel room.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 3 Mar 2024
Dear Vivian, Thank you for taking the time to share your experience. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback, and we look forward to welcoming you again for a much better stay.Sincerely,Hotel Management

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great place to book at
Stayed 7 nights in Feb 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all conveniences
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Feb 2024
Dear Lisa, We're glad to hear that our location provided convenience during your stay at Extended Stay America. Your comfort and ease of access to amenities are important to us, and we're delighted that our proximity to local conveniences enhanced your experience. Thank you for choosing us, and we hope to welcome you back again soon!Sincerely,Hotel Management

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Dec 2023

10/10 Excellent

Anicesa

Stayed 2 nights in Feb 2024

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and accommodating especially Janet!
Stayed 2 nights in Feb 2024
Response from Hotel Management on 20 Feb 2024
Dear Courtney, Thank you for sharing your positive experience with our service, the staff's attentiveness, and the quick response from Janet. We shall continue to serve you with such a positive attitude at our hotel. Please return and give us the opportunity to serve you again at Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Antonio

Stayed 1 night in Jan 2024

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Like the hotel. Good overall
Stayed 2 nights in Feb 2024

8/10 Good

George

Liked: Cleanliness, staff & service
Although I was there just for a quick overnight, when I travel alone, I like to fix my own meals rather than go to a restaurant by myself, and wind up overeating. So, the kitchenette with the full-size fridge and microwave and extensive counter space are a real plus. The room I had would be ideal for a longer business or leisure trip. The only inconvenience was, as a result of COVID, the kitchen is not stocked with any cookware, plates, glasses, or utensils. You have to go to the desk and ask for them. Also, there is no coffee maker; you have to request one, and in my case, they didn't have any available. This was disappointing, to say the least. If every room has a microwave, why not a coffee maker? So, Extended Stay America is not quite as well equipped as I had been accustomed. The grab & go breakfast items were OK, as was the coffee. I do recommend this place, as it was clean, spacious, and very comfortable, with the above caveats.
Stayed 1 night in Feb 2024
Response from Hotel Management on 16 Feb 2024
Dear George, Thank you for posting such kind comments about our hotel. We are glad that you were pleased with your spacious and clean room with amenities. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excellent

Griselly

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Very cleaned
Stayed 1 night in Feb 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Natalino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Deneen

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and fairly quiet. The staff was friendly. I appreciate that they are pet friendly. The coffee bar in the morning is a nice touch. I stayed here to visit Bally's Twin River, but getting there was very challenging. Maybe that will improve when all the highway construction has been completed. My only negative is their appeared to be a lot of trash and they parking lot. I would stay here again.
Stayed 1 night in Feb 2024
Response from Hotel Management on 6 Feb 2024
Dear Deneen, Thank you for reviewing your stay at Extended Stay America. We are delighted to read that our clean room and dedicated staff helped to make your stay even more comfortable. Your compliments will undoubtedly be shared with our team. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management