Very friendly and accommodating staff, they were very welcoming as It was a last minute booking and the booking had not yet come through to them, very comfortable room for my quick visit. Although located on the outskirts of Durham it is only a quick taxi ride into Durham
"Authentic castle with comforts of 1st class hotel"
Fabulous. My visit coincided with a Wedding Fayre so I was able to view many of the rooms normally occupied by guests. It is a credit to the establishment that they are able to offer such a high class service without losing the 'Old-World charm.
Marilyn from North Notts
Located just 11 miles South of Newcastle, 8 miles North of Durham, and 12 miles West of Sunderland. The Hotel boasts 74 …More
A pre-arrival email would have been nice detailing where the car park was and how to use the car park. Check in was fine, the room large, spacious and relaxing (although it was a disabled room). The bedroom could have been improved with free bottled water (being from Glasgow drinking water is usually of the highest standard - the fluoride water in Newcastle / Durham not palatable) and biscuits for having with tea / coffee. £15 for breakfast is outrageous - we went to Wetherspoons and had a large English for $4.99 - it would be very hard to serve better food.
Stayed in hotel while visiting with granddaughter in Middlesbrough. Somewhat lengthy drive each day but acceptable. Everything about hotel very nice. Food, cleanliness, front desk staff, especially breakfast service staff. Only issue was hangers in wardrobe (in room 124). Majority of them were bent and would not come off holder. Nearly impossible to hang trousers or shirt on hanger unless you can get it out.
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.