Exterior

Reviews of Crathorne Hall Hotel

4 out of 5
Crathorne Hall Hotel
Crathorne Village, Yarm, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 129 out of 200 reviews" "
Rating 8 - Good. 55 out of 200 reviews" "
Rating 6 - Okay. 11 out of 200 reviews" "
Rating 4 - Poor. 4 out of 200 reviews" "
Rating 2 - Terrible. 1 out of 200 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

JUDITH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from NEJ on 29 Feb 2024
Dear Judith Thank you for your 4 star rating. We hope to have the pleasure of welcoming you back to Crathorne Hall Hotel soon.Best wishesNicola EddonSales & Revenue ManagerCrathorne Hall Hotel

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NEJ on 21 Feb 2024
Dear Patricia Thank you for your 5 star rating. We hope to have the pleasure of welcoming you back to Crathorne Hall Hotel soon.Kind RegardsCrathorne Hall Hotel Team

10/10 Excellent

Maneeza

Stayed 1 night in Nov 2023
Response from NEJ on 28 Dec 2023
Dear ManeezaThank you for your 5 star review score following your recent visit to Crathorne Hall HotelWe look forward to welcoming you back again in the future.Best wishesNicola EddonSales & Revenue ManagerCrathorne Hall Hotel

8/10 Good

Julian

Stayed 2 nights in Mar 2023
Response from NEJ on 13 Mar 2023
Thank you for your review following your stay we look forward to welcoming you back in the future , Best wishes Crathorne Hall Hotel Team

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from NEJ on 14 Feb 2023
Thank you for your review score following your recent stay. We look forward to welcoming you back in the future. Best wishes Crathorne Hall Team

10/10 Excellent

Andrew, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic. We'd invited family, elderly & young, to join us for a couple of the evenings and the team there couldn't have been more helpful and friendly. Many thanks Crathorne Hall!!
Response from NEJ on 16 Jan 2023
Thank you for your lovely review following your recent stay in December, we are so pleased that you and your family enjoyed our Crathorne hospitality and we look forward to seeing you again in the future. Best wishes Crathorne Hall Team

8/10 Good

Andrew

Stayed 1 night in Dec 2022
Response from NEJ on 20 Dec 2022
Thank you for your review following your recent stay. Best wishes Crathorne Hall Hotel Team

10/10 Excellent

Angela

Stayed 1 night in Dec 2022
Response from NEJ on 20 Dec 2022
Thank you for your review following your recent stay. Best wishes Crathorne Hall Hotel Team

10/10 Excellent

Bob

Stayed 1 night in Sep 2022
Response from NEJ on 11 Oct 2022
Thank you for your review, we look forward to welcoming you again in the future. Best wishes Crathorne Hall Hotel Team

8/10 Good

Douglas

Stayed 1 night in Sep 2022
Response from NEJ on 22 Sept 2022
Thank you for your score following your stay at Crathorne Hall Hotel, we look forward to welcoming you back in the future. Best wishes Crathorne Hall Hotel Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great visit with a great room, a nice view and beautiful grounds to walk.
Stayed 1 night in Aug 2022
Response from NEJ on 24 Aug 2022
Thank you for your kind review following your recent stay, we are so pleased that you took advantage of the grounds and woodland walks. We look forward to welcoming you back to Crathorne Hall Hotel in the future.Best wishes Crathorne Hall Team

8/10 Good

Roderick

Stayed 1 night in Jun 2022
Response from NEJ on 30 Jun 2022
Thank you for your review scores following your recent stay at Crathorne Hall Hotel, we look foward to welcoming you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from NEJ on 3 Jun 2022
Thank you for your review, we look forward to welcoming you to Crathorne again in the future

4/10 Poor

Gordon

Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointing stay
The hotel staff were very friendly. We were given a classic room and discovered that the wash hand basin was severely cracked. We reported this immediately and were told a new one was on order,no offer of a room change despite the hotel being very quiet.We feel that as a 4 star hotel,guests should not be placed in a room that has a damaged hand basin.It was a disappointing stay.
Stayed 2 nights in Mar 2022

10/10 Excellent

Helen

Stayed 1 night in Feb 2022
Response from NEJ on 2 Mar 2022
Thank you for your review following your recent stay, we look forward to welcoming you back to Crathorne Hall in the future.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with great menu and service
Stayed 1 night in Feb 2022
Response from NEJ on 16 Feb 2022
Thank you for your recent review following your stay, we look forward to welcoming you back to Crathorne Hall in the future. Best wishes Crathorne Hall Team

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable stay Staff great
Stayed 1 night in Dec 2021
Response from NEJ on 21 Dec 2021
Thank you for your recent review, we look forward to welcoming you back to Crathorne Hall in the future. Best wishes, Crathorne Hall Hotel Team

8/10 Good

B D

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from NEJ on 17 Nov 2021
thank you for your review score. Best wishes Crathorne Hall

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely country hotel
Lovely hotel in a stately early 20th century estate house. Friendly and responsive service. Nice bar for pre or after dinner drinks. Wanted to stay longer!
Stayed 2 nights in Oct 2021
Response from NEJ on 4 Nov 2021
Thank you for your lovely review following your recent stay, we are so pleased that you enjoyed your break at Crathorne and hopefully look forward to welcoming you back in the near future... for a longer stay next time. Best Wishes, Crathorne Hall Hotel

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from NEJ on 15 Oct 2021
Thank you for your review score following your recent visit.

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dugdale familiy history
Stayed 1 night in Sep 2021
Response from NEJ on 13 Sept 2021
I am sorry to see your score on your review, if you would like to discuss further, please do not hesitate to contact the hotel directly as no further information was available for us to view.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from NEJ on 7 Sept 2021
thank you for your recent review, we look forward to welcoming you back to Crathorne Hall in the future.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel busy because of a wedding on day of arrival and then another the next day therefore staff were concerned with wedding guests and no one else. Breakfast was good quality but staff were few and far between and hence didn’t feel appreciated and wasn’t a relaxing experience as the staff were rushing around. Hotel furnishings a bit tired in main areas.
Stayed 1 night in Aug 2021

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely setting and views from our room
Stayed 2 nights in Aug 2021
Response from NEJ on 12 Aug 2021
Thank you for your review following your recent stay, we look forward to welcoming you back to Crathorne Hall in the future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from NEJ on 11 Jun 2021
Thank you for your review score.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Property is beautiful and the staff were very good. Not enough staff. Ones who were working were very good and very nice. Seemed short staffed. Meals were very slow. Had to wait for up to an hour for meals. No condiments on the table or napkins. Cooking was poor. Ran out of some foods on the menu and bar drinks. Poor value for money paid.
Stayed 2 nights in May 2021
Response from NEJ on 1 Jun 2021
We are very sorry to read that you have not found the quality of our food and service to be of the usual high standard. We did experience some operational challenges over the weekend which did unfortunately impact the quality and speed in which food was leaving our kitchen. Please be reassured that this has been an isolated issue and normal service is being quickly resumed. Thank you again for your feedback Chris Porter General Manager Crathorne Hall Hotel

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Beautiful building in a lovely, peaceful country location in walking distance to the local village. Spotlessly clean, very helpful staff and a fine selection of food and beverages.
Stayed 1 night in Mar 2021
Response from NJones on 23 Mar 2021
Thank you so much for your review and we are so pleased that you enjoyed your recent visit to the hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Amazing staff who went out of their way for me, especially Martin in reception.
Stayed 1 night in Feb 2021
Response from NEJ on 25 Feb 2021
Thank you for your recent review, we look forward to welcoming you back to Crathorne in the near future.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotlessly clean
Spotlessly clean and looked like it had been recently refurbished.
Relaxing infront of a roaring log fire (lit specially for me on my arrival).
Stayed 1 night in Dec 2020
Response from NEJ on 28 Dec 2020
Thank you for your review and we are so pleased you enjoyed your stay with us earlier this month, we look forward to welcoming you back to Crathorne Hall in the future.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A worthwhile experience
Spot on you would have to be extremely picky to have cause to complain. All of the staff exceedingly helpful (including the Chef offering to cook off menu food for dietary needs) and personable.
Stayed 1 night in Oct 2020
Response from Victoria Whyman - Operations Manager on 30 Oct 2020
Thank you for your lovely review and we are so pleased you enjoyed your recent stay with us. We look forward to welcoming you back to Crathorne Hall again in the future.

10/10 Excellent

MrsWhitehead, Liversedge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful bedroom .lovely & quite and it was spotless .
Stayed 2 nights in Oct 2020
Response from NEJ on 22 Oct 2020
Thank you for your recent review, it was a pleasure to welcome you to Crathorne Hall and we look forward to seeing you again soon. Kind Regards Crathorne Hall Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from NEddon on 11 Mar 2020
thank you for your review, we look forward to welcoming you back to Crathorne Hall in the future,.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from NEddon on 17 Feb 2020
Thank you for your review, we look forward to welcoming you back to Crathorne Hall in the future

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Stunning Hotel/Castle! The Staff are all incredible
Stayed 2 nights in Dec 2019
Response from NJones on 3 Feb 2020
thank you for your lovely review, our Staff are our biggest asset. We look forward to welcoming you back to Crathorne Hall in the future.

10/10 Excellent

Wardal, Connecticut USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A brilliant period property, well maintained, friendly staff. Quite rooms. Very elegant, a must try.
Stayed 1 night in Dec 2019
Response from NJones on 30 Dec 2019
Thank you for your lovely review and comments, we look forward to hopefully welcoming you back to Crathorne Hall in the near future. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like living in a stately home.. Great experience, food lovely, staff great. A really good spot to just relax
Stayed 2 nights in Dec 2019
Response from NJones on 30 Dec 2019
Thank you for your lovely review and comments, we look forward to hopefully welcoming you back to Crathorne Hall in the near future. Kind Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Great service, very nice comfortable room with great amenities. Very good food in restaurant. Breakfast is excellent with large choice, all cooked to order. The staff are fantastic, helpful and client focussed.
Stayed 1 night in Dec 2019
Response from NJones on 30 Dec 2019
Thank you for your lovely review and comments, we look forward to hopefully welcoming you back to Crathorne Hall in the near future. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand property on extraordinary acreage. Exceptional staff.
Stayed 1 night in Nov 2019
Response from NJones on 30 Dec 2019
Thank you for your lovely review and comments, we look forward to hopefully welcoming you back to Crathorne Hall in the near future. Kind Regards

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from NJones on 30 Dec 2019
Thank you for your lovely review, we look forward to hopefully welcoming you back to Crathorne Hall in the near future. Kind Regards

8/10 Good

OK, Highland, Ut.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beautiful grounds & the history of Crathorne Hall. The grandeur of the building is stately. The breakfast choices were deliciously prepared with ample choice. Staff, very professional in all areas. Once the heating went off mid evening, the room temperature dropped very quickly. It was a chilly night and chilly start to the day. I’d recommend keeping the heating on & investing in double glazed window frames.
Stayed 3 nights in Nov 2019
Response from NJones on 30 Dec 2019
Thank you for your lovely review and comments which we have taken on board, we look forward to hopefully welcoming you back to Crathorne Hall in the near future. Kind Regards

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very welcome three-day break
Staff very friendly welcoming and helpful. Billing system not robust, we were overcharged £250, and had to take time sorting it out. Also had trouble with our daily paper, and reception didn't handle our debit card properly. Meals especially breakfasts excellent, wines vastly overpriced.very comfortable lounges and a beautiful setting.
Stayed 3 nights in Nov 2019
Response from Jamie on 15 Nov 2019
Thank you for your feedback. I'm pleased to hear that you enjoyed your stay with us at Crathorne Hall and particularly enjoyed your breakfast. I apologise for the problem you had with your bill especially the overcharge of £250. I have directed your feedback to the Reception Manager to review with the team. I apologise for any inconvenience that this caused during your stay. I hope you do return to Crathorne Hall in the near future. Kind regards Jamie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from NJones on 30 Dec 2019
Thank you for your lovely review, we look forward to hopefully welcoming you back to Crathorne Hall in the near future. Kind Regards

8/10 Good

Michelle

Liked: Cleanliness, staff & service
overnight stay
Staff were friendly and helpful ....barman was knowledgable and interesting...breakfast was very nice as was the service Our room was dated which was a little disappointing however we have been informed that there are some newer rooms in the hotel
Stayed 1 night in Nov 2019
Response from NJones on 30 Dec 2019
Thank you for your lovely review and comments, we do have some newer refurbished bedrooms within the East Wing, do request one for your next stay. We look forward to hopefully welcoming you back to Crathorne Hall in the near future. Kind Regards

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lovely surroundings and great character
Stayed 1 night in Oct 2019

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service :-)
Great stay, went above and beyond getting a room ready for early check in after long journey.
Stayed 2 nights in Sep 2019

8/10 Good

Shamira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was great! The staff were friendly as expected. However only down side was that we called for the spiders in our room to be taken out three times!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019