Hilton 5 Star Hotel... Everything you would expect....easy check in check out... Needs a more reasonably priced wine list in the bars and restaurant ... By South African Standards. Need to offer free parking to residents.. Or at least a one off daily charge...
THIS IS AN OLDER 150 YEAR OLD HOTEL THAT IS IN THE MIDDLE OF DOWNTOWN DURBAN. IT IS A WONDERFUL VALUE FOR THE MONEY. A LOT OF TOURISTS SEEM TO STAY IN THE NORTHERN SUBURBS OF DURBAN HOWEVER THEY ARE MISSING OUT ON THE VALUE OF THIS HOTEL BY STAYING DOWNTOWN. IT HAS A PARKING GARAGE ATTACHED BY A COVERED WALKWAY AT A COST OF AROUND 3.50 US DOLLARS A NIGHT. BREAKFAST IS SERVED IN THE HISTORIC DINING ROOM WHERE QUEEN ELIZABETH DINED IN 1999 OR 1999 AND THE BUFFET WAS EXCELLENT ( AND INCLUDED WITH THE ROOM RATE WE GOT).
THE ROOMS ARE CLEAN AND HAVE EVERYTHING YOU COULD WANT INCLUDING FREE INTERNET. IT IS RIGHT ACROSS THE STREET FROM CITY HALL AND THE DOWNTOWN SHOPPING AREAS ARE ON THE SAME STREET AS THE HOTEL.
UNLESS YOU WANT TO BE ON THE BEACH DON'T OVERLOOK THIS HOTEL
Despite my original disappointment with their lack of tourism knowlege, the hotel was overall better than expected. I got a beachfront room with two beds (it was just me!), TV, lovely bathroom, safe, etc for a great price. Staff was friendly, food was good. Highly recommended.
It was a difficult time as I had travelled from the U.K. to attend a family funeral. I wanted a place that would look after us during this difficult time. I am happy to say that on all levels : the grand beauty of the colonial hotel, pool, ambience, dining on the outside terrace over looking Durban, 5 star food and amazing service from the staff. Jean - Francois and his team were exceptional in meeting our needs and requests. I am very grateful for their understanding, professionalism and superb service. Our family would like to say a Big thank you to all the staff and hope to return under better circumstances in the future.
I needed to be close to the Expo centre and the cricket ground so this was fairly close. The hotel was fine but the issues were: 1. There was not a proper door to the bathroom, just a curtain (the actual toilet had a door but not the rest of the bathroom).
2. There was no fridge or microwave in the room.
3. I walked around with barefeet for a bit in the room after showering and my partner advised my feet were very dirty afterwards (i.e. the cleanliness of the floor).
4. We could hear noise from other people in the hotel from outside our door.
The positive was that the bed was nice and big and comfortable and the linen was nice and clean. I wouldn't avoid the hotel as it was not bad.
Regret taking the hotel should have done more research, didn't meet my standards. Food limited, wrong food orders or order taking for ever to come. No intertainment or transport very poor. In future will proper need to research before l take anything on offer : big regret
Leah from Scotland
Situated In The Central Shopping Hub Pinetown, And A Mere 10 Minutes From The Pavilion Shopping Centre, Minutes From Durban …More
This hotel has retained the old world colonial charm with dark wood and marble floors. This hotel has character. The staff are friendly and are well informed as to good tourist destinations. We were warned not to venture very far from the hotel due to safety issues. Visitors should be aware that this hotel is situated in the CBD area on the sea front where the 'black' population live. There is a strong police presence on the sea front. Must have a guide to visit any tourist attractions in the CBD for safety.
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