Ratings based on 144 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Absolutely charming in every way

Posted 15-Dec-2014
Absolutely recommend it. What a pleasant surprise! If it is a little more than other hotels, it is definitely worth it in every way. The staff couldn't be kinder, the rooms more charming and comfortable.....Definitely a delightful experience. Even better--the Starbucks is right across the street.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Nice hotel in the heart of downtown!

Posted 14-Dec-2014
Pros: Mostly everything!
Cons: Except thin walls & elevator.
Location: Train, shopping, & eating
Great experience except the elevator is very old & tight. The staff was wonderful! They all went out of their way for us! (Especially Andrew! He wasn't even on the clock one day when he helped us out!)
4 out of 5
Recommended
for Other
by A verified travellerfrom Littleton Co

Not air conditioning in a room W/O windows

Posted 22-Sep-2014
Pros: We love the charm, location and the teddy bears.
Cons: Fix the Air Conditioning!!!!!
Location: Location was great as we were riding the D&SNG railroad.
My wife and I had a two day stay at the hotel. While we found the Hotel Charming and ideally located, we did not have air conditioning or at least fresh air in our room. This is a room without windows. We inquired about the situation numerous times and were told someone was working on it or according to our information everything is working fine. I can attest that is was not working. If the problem cannot be fixed then admit to the problem, do not gloss over a situation that cannot be corrected.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Claus M.P.from Aarhus

super western hotel

Posted 21-Sep-2014 on Hotels.com
Fantastisk hotel med fænomenal western stemning. Perfekt beliggenhed og personale. Værelser var en smule trængt, men det er jo heller ikke der man skal bruge sin tid :)
5 out of 5
Recommended
for Couples
by A verified traveller

Perfect place to stay in town.

Posted 21-Sep-2014
Pros: Historical!
Cons: Breakfast is continental only.
Location: The Durango-Silverton train is a half block away. Great places to dine nearby!
The staff, on all days, were very cordial and friendly.
5 out of 5
Recommended
for Personal Event
by saweschfrom deep in the desert

RIDING THE TRAIN

Posted 17-Sep-2014 on Hotels.com
This Hotel rocks!!! very historic and well restored. If you are in Durango to ride the train this is the Hotel for you- the train depot is next door. The hotel is also located at one end of the downtown Durango area. Everything about my stay was exceptional.
5 out of 5
Recommended
for Personal Event
by John Kortykafrom Silverthorne, CO

Very Very Nice

Posted 17-Sep-2014 on Hotels.com
One of the nicest hotels that I have stayed in. The location is excellent especially if you are going to ride the Durango Train. Rooms were clean, nicely furnished and equipped. The staff was excellent.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Grand Junction

As we expected

Posted 08-Sep-2014 on Hotels.com
Close to everything walked to restaurants stores bars sites. Train is noisy but fun. Cable TV is cumbersome. Heating and cooling confusing.
3 out of 5
by A verified travellerfrom Denver

I expected more from a four diamond hotel

Posted 02-Sep-2014
Pros: It is a beautiful hotel. The room was clean and quiet. It was close enough to walk to just about anywhere we wanted to go.
Cons: Improve customer service. The continental breakfast could be better-like replacing the toaster that kept burning everyone's toast. Minibars in rooms.
Location: There were several restaurants/bars for what ever we were in the mood for. Shopping in the little shops on main street was nice.
We arrived at the hotel round 2 p.m. and they said that we could not check in till 4:00. We asked that they call us if a room was clean before then, because we had just rode our motor cycle over 300 miles and we just wanted a shower and to get some rest. They said they would. We came back to the hotel after eating some lunch and saw them checking other people in. This was around 3:00 and they had not called us. This was more than a little irritating. We asked to get a room right then and they did check us into one. The room was very nice. My only complaints about the room are that the toilet was broken - and not fixed after telling the front desk about it - and that there was not a minibar. I have stayed at 4 and 5 star/diamond hotels and this one really did not measure up to the standards that I have experienced.
5 out of 5
Recommended
for Getaway With Friends
by Linefrom Québec

Excellent choix

Posted 01-Sep-2014 on Hotels.com
L'ambiance de l'hôtel est très agréable. Le déjeuner est bon.