Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller from Old Town, Maine

Nice hotel in town

Posted 07-Jul-2015
Pros: Being in town.
Cons: Breakfast
Location is great. Room very clean, staff very accommodating. Elevator is quite small. The breakfast could be a little better. Hotel is very charming and would return.
4 out of 5
Recommended
for Everyone
by A verified traveller from Oklahoma

lovely hotel close to everything!

Posted 17-Jun-2015
Pros: Location, location, location! We had a beautiful view of the train. It provided a quaint experience reminiscent of the "old days".
Cons: Continental breakfast. It would be nice if there was fresh fruit and larger variety of hot items available.
Location: Durango Silverton train. ***Soaring Zipline experience...I highly recommend this activity. It is a quality operation well worth the $$ we spent.
We were very happy with our accomodations. We upgraded upon arrival to a room with a window and it was well worth the small fee.The queen suite room was well appointed, the bed comfortable and it was immaculately clean. It had plenty of room for two but would be a tight fit with any extra people, kids or adults. We had a wonderful view of the trains as they left and arrived at the station. We also had access to a covered veranda that we enjoyed in the evenings, but be aware there is often cinder dust on the furniture. The continental breakfast did offer a few hot items such as oatmeal, eggs & sausage but was mostly bagels/toast, cold cereal, yogurt. It did not have any fresh fruit available on the two mornings we were there. The elevator was tiny and we laughed each time we squeezed into it. We parked our vehicle in the lot behind the hotel and didn't use it again till we checked out. There is plenty of shopping and restaurants available as well as the train station in easy walking distance from the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Charming room in a beautiful hotel

Posted 13-Jun-2015
What a darling room in a darling town! We were delighted by the experience from check in to check out. The room was comfortable. We appreciated the sink and counter being separate from the bathroom. The elevator was a real trip back in time. Breakfast was fantastic. The daily cookies were just an added bonus.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tisbury, Wiltshire

Luxury right next to the Durango Silverton railway

Posted 07-Jun-2015
Pros: Everything
Cons: A little more variety for breakfast
Location: Downtown, near bars, restaurants etc and close to all the action in Durango
Great old western hotel in the heart of Durango. Lovely authentic touches in the public areas of the hotel and the room itself was comfortable and stylish.
4 out of 5
Recommended
for Everyone
by A verified traveller from Albuquerque, NM

Teddy Bears

Posted 06-May-2015
This hotel puts a teddy bear in every room. You don't get to keep them, but it was a charming touch which added to our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Denver

Historic, Victorian gem!

Posted 03-May-2015
Pros: Location, nice staff, coffee and cookies, clean comfortable beautiful room.
Cons: Eliminate the classical music in the lobby and all the stuffed bears. Remodel the front end opening it up for more people. Upgrade breakfast.
Location: Center of old town Durango! Next to historic narrow gauge train station, many great restaurants, shops, art galleries, trails, the Animas river!
Very friendly and helpful staff. Lobby is typical Victorian in decor, reflecting the historical building. Classical music in the lobby is a bit heavy. Main street entry area is divided into two separate areas, one that accommodates no one, the other side accommodates very few. The free breakfast was typical hotel breakfast fare. Coffee in the lobby and freshly baked cookies in the afternoon a real treat! Our room was lovely, clean and newly remodeled. The bed and bedding very comfortable. Downtown Durango is loud at night when people are out and about. I found myself longing for earplugs as the windows did not prevent the noise coming through the glass. An interior room without windows (Which the hotel does have) are probably not a bad thing due to the loud street noise. Overall, a fine experience. this hotel feels like a home!
5 out of 5
Recommended
for Everyone
by A verified traveller from Ft Lauderdale,

T-ride

Posted 23-Feb-2015
Good location downtown but need transportation to the lifts which the hotel or shuttle provides. Nice staff. Average breakfast buffet.
5 out of 5
Recommended
for Everyone
by A verified traveller

Absolutely charming in every way

Posted 15-Dec-2014
Absolutely recommend it. What a pleasant surprise! If it is a little more than other hotels, it is definitely worth it in every way. The staff couldn't be kinder, the rooms more charming and comfortable.....Definitely a delightful experience. Even better--the Starbucks is right across the street.
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Nice hotel in the heart of downtown!

Posted 14-Dec-2014
Pros: Mostly everything!
Cons: Except thin walls & elevator.
Location: Train, shopping, & eating
Great experience except the elevator is very old & tight. The staff was wonderful! They all went out of their way for us! (Especially Andrew! He wasn't even on the clock one day when he helped us out!)
5 out of 5
Recommended
by bob l from S Dak

Posted 19-Oct-2014 on Hotels
Everything was exceptional exept the transom in our room was near a hallway light that kept our room like daylight all night. I almost went out to cut a piece of cardboard to fit the transome so I could tape it in place.