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Reviews of The General Palmer Hotel

4 out of 5
The General Palmer Hotel
567 Main Avenue, Durango, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1005 reviews" "
Rating 8 - Good. 263 out of 1005 reviews" "
Rating 6 - Okay. 77 out of 1005 reviews" "
Rating 4 - Poor. 43 out of 1005 reviews" "
Rating 2 - Terrible. 19 out of 1005 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Liked: Property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from We care on 18 Apr 2024
THANK YOU LISA!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from We Care on 17 Apr 2024
Thank you for your response. We are delighted you enjoyed your stay. There is great effort in creating the magic and we are thankful we could share with you. We hope to see you again!

6/10 Okay

Lori

Travelled with partner
Great location and charming.
Stayed 1 night in Apr 2024
Response from We care on 13 Apr 2024
Thank you so much for your review. We were bummed we only received a 3 so not sure what we could improve on but hope you know we are always working to improve!

10/10 Excellent

Stephanie

Travelled with family
.
Stayed 1 night in Apr 2024
Response from We Care on 9 Apr 2024
Thank you for your review. What an honor to have you as a guest. Hope to see you again soon.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from We Care on 7 Apr 2024
Douglas, thank you for your review. We are thrilled you enjoyed your stay and hope we will have the opportunity to have you as a guest sometime in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel! Beautiful and historic! Amazing staff!
Stayed 1 night in Mar 2024
Response from We care on 2 Apr 2024
THANK YOU SO MUCH! We will share your feedback with our staff. We are grateful you chose us. We hope to see you again soon.

10/10 Excellent

Kulani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from We care on 1 Apr 2024
Thank you for your 5 star review. We are grateful you have chosen to stay with us and we look forward to seeing you in the future.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from We care on 1 Apr 2024
Thank you so much for your review. We are so glad you chose the General Palmer Hotel. Hope to see you again soon!

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in staff were super friendly and helpful. They do not have a ramp up the stairs to get into the hotel and they have a small old-fashioned elevator. This hotel has character since it was built in 1898. Highly recommend especially if you are traveling as a couple without kids. Next time we will stay for a few days.
Stayed 1 night in Mar 2024
Response from We care on 19 Mar 2024
Thank you so much for your spot on review! We are thankful you chose us and look forward to seeing you again!

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The oatmeal raisin cookies set out in the afternoon are off the charts good. Just next door to the Durango Railway its a great place to stay before taking the ride.
Stayed 2 nights in Feb 2024
Response from We Care on 20 Feb 2024
We are thrilled you enjoyed your stay AND the cookies. Thank you for choosing us and we look forward to being of service to you again.

8/10 Good

Everett

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from We care on 12 Feb 2024
Thank you so much for your review. We hope to see you again soon and that we can earn a 5 on your next stay. We recognize you have a choice in lodging so thank you for choosing us.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool historic hotel! I would definitely recommend staying here!
Stayed 1 night in Feb 2024
Response from We care on 5 Feb 2024
Thank you so much for your review but most of all, thank you for choosing us.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old hotel, yet clean and cozy
Stayed 1 night in Jan 2024
Response from We care on 29 Jan 2024
Thank you Wendy. We are grateful you chose us. We have a staff fully committed to making your stay a memorable one and are delighted that we have met those expectations. We hope to welcome you back soon.

10/10 Excellent

GUO, Corpus Christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical furnishings, like it！
Stayed 1 night in Dec 2023
Response from We care on 8 Jan 2024
We are so delighted you chose us. Thank you for your review.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was really nice Location is great for any Durango Train fan
Stayed 3 nights in Dec 2023
Response from We care on 7 Jan 2024
Thank you for choosing us.

10/10 Excellent

Peter, Keswick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical, charming, convenient with a warm and welcoming staff.
Stayed 2 nights in Dec 2023
Response from We Care on 1 Jan 2024
Thank you for your review. We strive to accomplish exactly what you described. We take pride in providing outrageous service to our guests and are delighted you chose us.

10/10 Excellent

Betsy

Stayed 1 night in Dec 2023
Response from We Care on 20 Jan 2024
Thank you for your review but most of all, thank you for your businees. We are grateful you chose us.

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from We Care on 11 Dec 2023
Cassandra, we are thrilled that we had the opportunity to have you as our guest. We are glad you enjoyed your stay but most of all, thank you for being our guest.

10/10 Excellent

Melissa

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from We care on 7 Dec 2023
Thank you for your review. We are grateful you have chosen to stay with us.

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noel Night
We stayed the night here while we played Santa and Mrs Claus for Noel night. Friendly staff and lovely historical decorum
Stayed 1 night in Dec 2023
Response from Wecare on 6 Dec 2023
Thank you for your review. We are grateful for your business and appreciate your time and effort in giving us feedback.

6/10 Okay

Rebecca

Stayed 1 night in Nov 2023
Response from We Care on 20 Dec 2023
Dear Rebecca, we are sorry to see you did not enjoy your stay. This is not our usually feedback and wish we had more feedback to make improvements. We do hope you will stay with us again.

6/10 Okay

Jared

Disliked: Staff & service
The value was not very good for the amount charged for this stay. I expected much more for the cost. This property is mediocre at best.
Stayed 1 night in Oct 2023
Response from Wecare on 6 Dec 2023
Oh dear. We are so sorry to hear that we did not delight you. We have taken great care in attending to every detail and are saddened to learn we have failed you. We hope you have safe travels and will return again some day.

10/10 Excellent

Gregory

Comfort, character and charm
My wife and I had previously stayed at the more upscale, period Strater Hotel nearby and loved it, but never this more affordable,19th Century gem. We'll definitely be back. The beautiful lobby with attached library and sunny sitting rooms charms you the instant you walk in and the the friendly, helpful staff who greet you further your sense of satisfaction and ease. Stepping into our room was like going back in time (aside from the very adequate, wall-mounted flat screen TV). The bed was super comfy, there was plenty of storage and we enjoyed a very quiet, comfortable night. The free, hot breakfast was a nice surprise (although no protein was available). My only caveat concerning this property - the elevator is ancient and very small, barely accommodating two people and two suitcases. It's also a bit of struggle to get in and out of, requiring you to open a heavy door and pull back a metal, accordion style gate. Coffee is always available on each floor and in the lobby, where you'll find free cookies as well. Oh, and free, off-street parking is included with your stay. This really is a delightful place, full of character, comfort and charm.
Stayed 1 night in Oct 2023
Response from Wecare on 6 Dec 2023
WOW! Thank you for the beautiful review. All of the things you mentioned are exactly what we strive for and what we are most proud of. We hope to see you again soon and thank you for choosing us.

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice hotel.
Stayed 2 nights in Oct 2023
Response from Wecare on 6 Dec 2023
Gosh...thank you! We hope to see you again soon.

8/10 Good

Robert M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, old hotel in wonderful condition.
Beautiful old hotel in great condition, right smack in downtown Durango, CO. Lots of activities and restaurants to walk to. The only negative was the free breakfast. Could have better selections and more room for sitting and eating. The young man attending to the breakfast was not very interested in his job, I.e., cleaning, taking care of food, etc.
Stayed 2 nights in Oct 2023
Response from Wecare on 6 Dec 2023
Thank you for your feedback. We are so proud of our property and take care to attend to every detail. We will look into your experience. That is not the typical feedback regarding our staff so wondering what might have happened. We are sorry you did not enjoy our breakfast. We are always trying to improve even given limited space.

10/10 Excellent

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved the western nostalgia and the warm cozy room. I would definitely come back.
Stayed 2 nights in Oct 2023
Response from Wecare on 6 Dec 2023
We will look forward to welcoming you back.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Wecare on 6 Dec 2023
Thank you so much for choosing us. We are grateful for your business.

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the history and background. Great location. Very comfortable. The old style elevator was interesting but a real pain.
Stayed 1 night in Oct 2023
Response from Wecare on 6 Dec 2023
Now that you have been in the elevator that is 125 years old, imagine what a luxury it was back in the day!!! Thank you for choosing us. Your business is important to us.

8/10 Good

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the nostalgia of staying in this historical, 1890's, hotel. Conveniently located too. Note: beds comfortable, however, be sure to pull them away from the wall before sleeping as any movement causes banging on the wall, therefore, occupants got woken up often.
Stayed 1 night in Oct 2023
Response from Wecare on 6 Dec 2023
THANK YOU so much for the feedback, we had no idea about the beds. Thank you for taking the time to do a review and we look forward to seeing you again.

10/10 Excellent

erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Wecare on 6 Dec 2023
Thank you so much for your review but thank you more, for your business. We are grateful you chose us.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel close to everything.
Stayed 1 night in Oct 2023
Response from Wecare on 6 Dec 2023
Thank you! We are glad you had a terrific stay. I hope you enjoyed our amazing cookies on arrival, delicious coffee, step back in time accommodations and wonderful service. We hope to see you again soon.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel!
One of the best hotels ever! Classic hotel, immaculate, excellent breakfast - five stars all around.
Stayed 2 nights in Oct 2023
Response from We care on 7 Dec 2023
Gosh William. Thank you so much. That is our daily goal.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Wecare on 6 Dec 2023
THANK YOU!

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable. Friendly staff. Felt like we stepped back in time.
Stayed 3 nights in Oct 2023
Response from We care on 7 Dec 2023
A step back to 1898 in fact. We have taken great pride in maintaining the General Palmer and making it the best we can. Thank you for choosing us.

6/10 Okay

Jill

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2023
Response from We care on 7 Dec 2023
Thank you for your review. We are sorry we failed your expectation but hope we will see you again.

6/10 Okay

Clifford

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was excellent. No housekeeping during a four day stay unless requested. When I requested housekeeping, I got a pile of towels and the garbage emptied. No communication regarding separate building, second floor, no elevator. No breakfast one morning due to cook being ill, daily charge was refunded. Toilet required maintenance. Room heat functioned when it pleased. Not terrible in October but could be an issue in December! Wonderful for access to Durango-Silverton railway and historic Main Street.
Stayed 4 nights in Oct 2023
Response from We care on 7 Dec 2023
Well shoot. It sounds like we failed you in more than one way. We do hope you will try us again. This is not our usual style.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from We care on 7 Dec 2023
THANK YOU!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel as built in 1898 and it has preserved it’s history yet has modern amenities
Stayed 1 night in Oct 2023
Response from We care on 7 Dec 2023
Our goal precisely! THANK YOU! But most of all thank you for choosing us.

8/10 Good

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from We care on 7 Dec 2023
Thank you for your review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It is a place with character and I liked the staff. They are sharp and convivial.
Stayed 2 nights in Oct 2023
Response from We care on 7 Dec 2023
Gosh, thank you so much. We are grateful for your review and are thrilled that you have chosen us.

8/10 Good

Diane

Stayed 3 nights in Oct 2023
Response from Wecare on 6 Dec 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Doug

Stayed 1 night in Oct 2023
Response from We care on 7 Dec 2023
We are delighted we provided a good stay for you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from We care on 7 Dec 2023
Thank you for your review.

6/10 Okay

Keshia

Travelled with family and small children
Liked: Staff & service
General Palmer was charming. We loved the location and the ability to walk around downtown and be right beside the train. The town of Durango was beautiful and family friendly. We were disappointed when we arrived because we were looking forward to actually staying in the hotel. No one informed us until we arrived that our family would be staying in a hotel room outside of the hotel in a side building. The breakfast wasn’t the greatest either. We wish they would have provided different choices but has the same meal every morning but re-named the dish.
Stayed 3 nights in Oct 2023
Response from Wecare on 6 Dec 2023
We darn. We are sorry you were disappointed. We have tried hard, on our websites to be sure guests are aware of which rooms are in the main building and those in the Palace. The Palace rooms have all been remodeled and are a great option for those who want a bit more quiet. We are always trying to improve our breakfast. Thank you for letting us know you were disappointed.

10/10 Excellent

Val

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should stay here
This hotel is great. The room very clean and the furnishings were lovely. The breakfast was outstanding!!
Stayed 2 nights in Oct 2023
Response from We care on 7 Dec 2023
We are glad to hear you enjoyed your stay. We wish everyone knew how much love and care our auditor puts into breakfast and how proud of their work, our housekeepers are. We cannot wait to see you again.

8/10 Good

Karen Russ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from We care on 7 Dec 2023
Thank you for your review. We are glad you enjoyed your stay!

10/10 Excellent

Redonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!❤️
It was a perfect stay. Enjoyed the atmosphere. Was perfect choice as we just walked to the train station for our train ride. Nice breakfast. Friendly helpful staff. Loved it!
Stayed 1 night in Oct 2023
Response from We care on 7 Dec 2023
Oh we are so happy that YOU are happy. We hope to see you again soon.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from We Care on 20 Dec 2023
Thank you for your review. We hope to see you again soon. Thank you for choosing us.

8/10 Good

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Internet was not working
Stayed 2 nights in Sep 2023
Response from We Care on 20 Dec 2023
Well darn. We are so sorry we failed you. We do hope you will choose us again.