Stayed there for 6 nights, 5 nights in a Deluxe room and 1 night in a Bungalow since all the Deluxe rooms had been rented out for our last night. The hotel is in an ideal setting... wonderful, clean, palm trees, lots of trees, quiet beach, about a 30 minute walk on the beach to downtown, lots of cheap restaurants (but very good food) and bars nearby (cheaper than in town!), friendly staff. The rooms are clean, air conditioning works fine, the mattresses a bit too soft for my taste. The bungalows are great, although the air conditioning seems to be too small for such a large room. Lots of food for breakfast buffet, very friendly staff serving breakfast, with a wonderful view of the beach. Worth every cent of it! Highly recommend this hotel.
Really disappointed with the lack of ability to understand our needs as a customer. Not quite on the beach as it says, no breakfast in a morning (although paid for) and staff were unable to provide maps or help with any locations.
A very new hotel, very much in its early days and like vietnam itself is still developing. Such a shame as phu quoc Island is absolutely amazing and very beautiful. We have stated in some fantastic 3* hotels in Hanoi, Ho Chi Minh and Halong but this one was not on the same level.
The staff was extremely helpful and very efficient and professional with very good English skills. The grounds and landscaping were impressive. As well the exterior of the buildings were well maintained and immaculate. Some of the interiors were a little dated but the super cleanliness and fantastic staff made you overlook this. We also enjoyed the buffets, both breakfast and dinner had many delicious choices. While our interest was not in western style food, we were surprised to find a large selection of western food in the menu. It is also very convenient to be able to book a private driver directly from the resort for a day or half a day at reasonable rates. We enjoyed our stay and would definitely come back.
Stretching over 3. 4 hectares, on the West Coast, Saigon Phu Quoc Resort & Spa offers 100 bungalows and villas (comprise …More
The resort is small enough to be cozy, and large enough to give you the comfort of a resort. The beach is better than average, if taking the nearby Saigon-Phuquoc as the average. The breakfast buffet is excellent for me. They have regular bacon/eggs/sausage... on the western side, but large selection on the fruits, Vietnamese beef noodle soup and Vietnamese rice soup with stew meat/fish/etc. are what I love and take everyday.
We got lunch and dinner outside, either in town (Song Xanh, Trung Duong, in and around Duong Dong market) or right across the street and they are good too. Night market is getting expensive and no longer be a good place for us.
Chez Carole Resort is set in a stunning location and has luxurious, private bungalows. On arrival I felt frustrated by communication with staff speaking limited English as well as an an unawareness of guest expectations of service. However during our stay a new, enthusiastic and accommodating staff management team started. They are to improve the quality of service. This roughly cut diamond is about to be polished into a beautiful jewel.
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.