Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Great location for seeing the best of Dusseldorf

Posted 30-Jan-2015
Pros: Everything
Location: Perfect location for shopping
All the staff were very friendly and efficient. It is a beautiful hotel close to my business appointments and shopping.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NYC

It is the BEST I've stayed at !!

Posted 16-Jan-2015
Pros: it was around everything ..!!! The Best I would never stay anywhere else .. the old city is in front and the new is in the back .. it is perfect!
Cons: Absolutely Nothing well a coffee machine in hotel room would have been nice !!
Location: It is the best situated hotel I've ever stayed at anywhere !!! and I do travel a lot all over the world .. It is near everything!
The moment I walked in it was superb .. I got a room that was facing the pond and the geese, and a beautiful park, and also the new shopping city area ..
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Liverpool, UK

Really enjoyed the hotel stay

Posted 25-Nov-2014
Pros: Lots of things!
Cons: As stated in my review - just a few small things.
Location: Excellent location - perfect for exploring the city and the Christmas markets.
Went with 2 friends for a weekend and we had a lovely time at the hotel. Location is excellent and it's a very luxurious hotel. Front desk staff are courteous, polite and super professional. The room was big enough for three and even the extra bed was comfortable. A few things to improve on are:- 1. Bar was not exactly welcoming at first - the waiter was lovely, but most of the tables were reserved and we'd already been told that one bar was full. Residents should ALWAYS be able to get a drink at their hotel. 2. Room was not cleaned/beds were not made after the first night. Surprised me for such a high end hotel. 3. Breakfast was pleasant, but not sure it was worth 32 EUR per person, staff were a little surly and were frustrated at those guests coming in towards the end of service.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 24-Nov-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 29-Oct-2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by arni mertensfrom beverley

We have been staying there for the past 40 years

Posted 29-Oct-2014 on Hotels.com
It just gets better and better. The service is first class the position- now that the work to the underground is coming to an end is unique and unmatched by any other hotelThe staff are particulalrly attentive
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Bekvämt & smålyxigt, god service!

Posted 25-Oct-2014 on Hotels.com
Stora fina rum med härlig hotellkänsla, rent och snyggt med allt man kan förvänta sig av en vistelse på ett bättre hotell. Matsalen är helt ok, vi hittade inget kanonvin men i övrigt helt ok! Vinet är dock en väldigt individuellt, så det kan man som läsare av detta kanske inte lägga någon större vikt vid. Kan lätt tänka mig att gästa igen.
5 out of 5
Recommended
for Business Travellers
by Ramy

This traveller left a rating score only Posted 17-Oct-2014 on Hotels.com
3 out of 5
Recommended
for Business Travellers
by Ralf Plotzkifrom Erfurt

Unpersönliches Personal, katastrophales Parken

Posted 13-Oct-2014 on Hotels.com
5 Sterne?? Mäßiger Spabereich, kein Pool, aufdringliche und eigennützige Parkplatzwächter, unpersönliches Personal (Rezeption), lauter Strassenlärm (Strassenbahn), mittelmäßiges Frühstückbufet, nicht funktionierende Türschlösser
5 out of 5
Recommended
by GG

This traveller left a rating score only Posted 12-Oct-2014 on Hotels.com