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Reviews of Radisson Blu Media Harbour Hotel, Düsseldorf

4.5 out of 5
Radisson Blu Media Harbour Hotel, Düsseldorf
Hammer Strasse 23 - Medienhafen, Düsseldorf, NW

Reviews

8.8

Excellent

Rating 10 - Excellent. 373 out of 781 reviews" "
Rating 8 - Good. 319 out of 781 reviews" "
Rating 6 - Okay. 64 out of 781 reviews" "
Rating 4 - Poor. 21 out of 781 reviews" "
Rating 2 - Terrible. 4 out of 781 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mohd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is OK as we only stay for 1 night and don't really use the facility and just have a stroll along the river.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 15 Apr 2024
Dear Mohd,Thank you for staying with us. We are happy to see that you had a good stay and hope to see you back!All the best,

10/10 Excellent

BURCIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was way better hotel than I expected. Good size and quite room, comfortable bed.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 8 Mar 2024
Dear Burcin, Thank you for staying with us. We are delighted to see that you were pleasantly surprised and overall happy with your stay. Hope to see you back soon!All the best,

10/10 Excellent

Stanley

Stayed 3 nights in Dec 2023
Response from Eleonora – Front Office Supervisor on 21 Dec 2023
Dear Stanley,thank you for staying at Radisson Blu Media Harbour and for sharing your fantastic comment on your recent visit to our hotel. I am looking forward to the pleasure of welcoming you again soon, to provide you with another memorable stay. Best regards,

10/10 Excellent

Sebastiano

Stayed 4 nights in Dec 2023
Response from Eleonora – Front Office Supervisor on 21 Dec 2023
Dear Sebastiano,thank you for staying at Radisson Blu Media Harbour and for sharing your comment on your recent visit to our hotel. I am looking forward to the pleasure of welcoming you again soon, to provide you with another memorable stay. Best regards,

4/10 Poor

Stephanie

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room stunk of smoke which was pretty vile. The staff were nice. The hotel had a good location.
Stayed 1 night in Nov 2023
Response from Eleonora G. - Front Office Supervisor on 6 Dec 2023
Dear Stephanie,Thank you for taking the time to share your feedback with us. We apologize for the unpleasant experience with the smoke odor in your room. We will follow up the situation with our housekeeping team.We appreciate your kind words about our staff and the acknowledgment of our hotel's good location. Your feedback is valuable, and we will work towards ensuring a more comfortable environment for our guests. We hope to have the opportunity to welcome you back for a better experience in the future.Best regards,

6/10 Okay

Todd, Woodstock

Business traveller
Liked: Cleanliness
This property is very dated, does not have room service or evening lunch or dining. They hotel is extremely limited in services - they are still blaming Covid.
Stayed 4 nights in Nov 2023
Response from Eleonora G. - Front Office Supervisor on 6 Dec 2023
Dear Todd,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We understand that the absence of certain services may have impacted your experience, and we appreciate your understanding during these challenging times. Like many in the tourism industry, we are currently facing challenges in finding employees. Please be assured that we continuously strive to enhance our services, and we value your input. We hope to have the opportunity to welcome you back in the future with an improved experience.

10/10 Excellent

Kingsley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was wonderful, Lawang and his colleagues were amazing the only issue with this hotel is that it's so beautiful but extremely boring at the bar area. The breakfast was amazing! Humberto and his colleagues served us very well. Please something need to be done about the bar area, i advice a happy hour or some sort of social network creativity
Stayed 1 night in Nov 2023
Response from Eleonora G. - Front Office Supervisor on 6 Dec 2023
Dear Kingsley,Thank you for sharing your positive experience with us! We're thrilled to hear that Mr. Lawang and our team made your stay wonderful. Your feedback about the bar area is valuable, and we appreciate your suggestion for a happy hour or social network creativity. We'll certainly take this into consideration as we strive to enhance our guests' overall experience. We hope to welcome you back soon for another enjoyable stay!

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caffeine pods and Haribo a hit!
Wonderful access to restaurants and cafes downstairs so didn't need breakfast. The Haribo welcome service delighted the children and the adults! The room was a little dated and I would prefer a shower blind/curtain to shower in privacy when sharing the room. Coffee service in the room is great!
Stayed 1 night in Oct 2023
Response from Eleonora G. - Front Office Supervisor on 6 Dec 2023
Dear Joanna,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the convenient access to the restaurants and cafes nearby. It's wonderful that the Haribo welcome service brought joy to both children and adults. Your comments about the room are valuable, and we appreciate your suggestions. We'll take note of your preference for a shower blind/curtain for privacy. If your travels bring you back our way, we look forward to welcoming you again and ensuring your stay is even more enjoyable.Best regards,

8/10 Good

Barakat

Business traveller, Travelled with group
Disliked: Amenities
The hotel nice but room not cleaned
Stayed 1 night in Sep 2023
Response from Eleonora G. - Front Office Supervisor on 6 Dec 2023
Dear Barakat,Thank you for bringing this to our attention, and we sincerely apologize for the oversight. It's disappointing to hear that your room was not cleaned to our usual standards. We will investigate this matter with our housekeeping team to ensure such lapses are addressed and corrected. Your comfort is our priority, and we appreciate your understanding. If you decide to stay with us again, we will make every effort to provide you with a seamless and enjoyable experience. Thank you for your valuable feedback.Best regards,

10/10 Excellent

Sven, Rancho Palos Verdes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Dusseldorf hotel! Location is amazing and so much many bars and restaurants in walking distance.
Stayed 3 nights in Jul 2023
Response from Eleonora – Front Office Supervisor on 23 Sept 2023
Dear Sven,thank you for staying at Radisson Blu Media Harbour and for sharing your fantastic comment on your recent visit to our hotel. I am looking forward to the pleasure of welcoming you again soon, to provide you with another memorable stay. Best regards,

8/10 Good

veli gokhan

Stayed 3 nights in Nov 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A return visit after quite a few years but excellent service throughout. Charming and welcoming staff.
Stayed 1 night in Oct 2022

8/10 Good

Noha

Travelled with family
Liked: Staff & service, property conditions & facilities
Ok room and breakfast, not so great bathroom
The room was overall good, which was to be expected since we paid for a superior room. However, it was just this side of Ok that I can't imagine what a regular room looks like. There were 2 major issues; The first being the bathroom: It was all modern and renovated with the shower having a clear glass pane that gives whomever is in the room a clear obligatory free show of the person taking a shower. There are no blinds to negate that option!!!! This might work for a couple but it is just plain awkward for other people. I had to keep telling my room mate to turn the other way as I was taking a shower, not a comfortable situation at all. The second issue: Is the chandelier (which I suppose is there as a tribute to being a superior room): If you are going to put a chandelier then put it over the fixed table where it can't cause any harm, not over the chair !!! Whenever you stand up your head hits the chandelier. Why put a chandelier in this place and with such a low ceiling is a mystery to me. The Breakfast was OK, not a lot of variety as the pre-COVID era, but acceptable. The hotel is within walking distance of 3 cafes if you don't want to pay for their breakfast. LOCATION: The hotel is at 2 small streets from the harbor. It is a 20 minute walk to the city center which is a lot. However we got the Dusseldorf card which means you can just walk 2 minutes and ride the rest of the way. The excellent transport system makes the hotel location acceptable.
Stayed 4 nights in Jul 2022

8/10 Good

julio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok kind of hotel! Over paid and the notices the price agent down
Stayed 4 nights in Nov 2021

10/10 Excellent

Alistair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay exactly as advertised only annoyance was one lift was broken so remaining lift was busy!
Stayed 2 nights in Nov 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant fault it.
Stayed 4 nights in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Decent hotel
Good hotel in Düsseldorf. Nevertheless, an update of the interior could would be nice.
Stayed 2 nights in Nov 2021

6/10 Okay

Gerardo, New York

Disliked: Cleanliness, property conditions & facilities
The hotel is relatively new, it should be in a much better condition. Cleanliness - especially in COVID times - was very disappointing.
Stayed 1 night in Oct 2021

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Christoph Singh on 23 Oct 2021
Lieber David, vielen Dank für Ihr Feedback und es freut uns zu hören, dass Sie sich bei uns wohlgefühlt haben. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

10/10 Excellent

Kuman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Brilliantly located at Mediahefen, just 10 min walk to the old town. Nice and quiet. Staff is excellent and helpful!
Stayed 4 nights in Sep 2021
Response from Christoph Singh on 23 Oct 2021
Dear Kuman, Thank you for your review and for sharing your recent experience at Radisson Blu Media Harbour Hotel, Düsseldorf. We love feedback and are pleased to hear that you enjoyed your time with us. The entire hotel team is looking forward to welcoming you back soon! With kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - good location!!
Nice hotel, staff really friendly, great location-close to multiple restaurants and to the rhine tower
Stayed 4 nights in Aug 2021
Response from Yvonne Knedel on 19 Aug 2021
Dear Guest, thank you very much for your feedback regarding your stay at the Radisson blu media harbour hotel. I am delighted to read that you had an excellent stay and enjoyed your visit at out hotel. I ensure to share your amazing review regarding to our staffs. Thank you for your kind feedback. We hope to see you again soon. Kind regards, Yvonne Knedel - Front Office

10/10 Excellent

Menache

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
היה מצויין חוץ מהחניות,אין חנייה באזור
Stayed 1 night in Aug 2021
Response from Yvonne Knedel on 19 Aug 2021
Dear Menache, thank you for your review and for sharing your recent experience. We love feedback and are pleased to hear that you enjoyed your time with us. We have a garage on the backside of the hotel. Our reception staff is available 24 hours. They will help you to find the entrance, please do not hesitate to contact them next time, if you are going to visit us again. We are looking forward to welcome you again. With kind regards, Yvonne Knedel - Front Office

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2020
Response from Wirun Lawang on 31 Mar 2021
Sehr geehrter Michael, vielen Dank, dass Sie Radisson Blu Media Harbour für Ihren Besuch in Düsseldorf gewählt haben. Herzlichen Dank für Ihre volle Punktzahl. Wir freuen uns, Sie bald wieder im Radisson Blu Media Harbour begrüßen zu dürfen. Mit freundlichen Grüßen, Wirun Lawang Asst. Front Office Manager

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Wirun Lawang on 27 Oct 2020
Sehr geehrter Gast, vielen Dank, dass Sie Radisson Blu Media Harbour für Ihren Besuch in Düsseldorf gewählt haben. Herzlichen Dank für Ihre volle Punktzahl. Wir freuen uns, Sie bald wieder im Radisson Blu Media Harbour begrüßen zu dürfen. Mit freundlichen Grüßen, Wirun Lawang Asst. Front Office Manager

8/10 Good

Anita

Stayed 2 nights in Mar 2020

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean room, comfortable
Stayed 1 night in Mar 2020
Response from Wirun Lawang on 25 Mar 2020
Dear Guest, Thank you for choosing Radisson Blu Media Harbor for your visit to Dusseldorf and sharing your experience of your past stay with us. Radisson does everything possible to offer you the excellent quality of service every time you stay. Thank you again for your full score. We are looking forward to welcoming you back at Radisson Blu Media Harbor soon. Kind regards, Wirun Lawang Asst. Front office manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, friendly staff, excellent transport links
Stayed 4 nights in Feb 2020
Response from Wirun Lawang on 25 Mar 2020
Dear Guest, Thank you for choosing Radisson Blu Media Harbor for your visit to Dusseldorf and sharing your experience of your past stay with us. Radisson does everything to offer you the excellent quality of service every time you stay. Thank you again for your feedback. We are looking forward to welcoming you back at the Radisson Blu Media Harbor soon. Kind regards, Wirun Lawang Asst. Front office manager

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Wirun Lawang on 27 Mar 2020
Sehr geehrter Gast, vielen Dank, dass Sie Radisson Blu Media Harbour für Ihren Besuch in Düsseldorf gewählt haben und Ihre Erfahrung über Ihren vergangenen Aufenthalt mit uns geteilt haben. Radisson setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Haben Sie nochmals Herzlichen Dank für Ihre volle Punktzahl. Wir freuen uns, Sie bald wieder im Radisson Blu Media Harbour begrüßen zu dürfen. Mit freundlichen Grüßen, Wirun Lawang Asst. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location of the property Service was excellent
Stayed 7 nights in Dec 2019
Response from Wirun Lawang on 12 Jan 2020
Dear Guest, Thank you for choosing Radisson Blu Media Harbor for your visit to Dusseldorf and sharing your experience of your past stay with us. Radisson does everything possible to offer you the best quality of service every time you stay. Thank you again for your feedback and comments. We look forward to welcoming you back to the Radisson Blu Media Harbor soon. Sincerely yours, Wirun Lawang Asst. Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room with good facilities. Bed was comfy , underfloor heating in bathroom too.
Stayed 4 nights in Dec 2019
Response from Wirun Lawang on 5 Jan 2020
Dear Guest, thank you for sharing your rating and your recommendation on your recent visit at Radisson Blu Media Harbour. We are looking forward to welcome you back in the not too far future and remain. Kind regards, Wirun Lawang Asst. Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Dec 2019
Response from Wirun Lawang on 5 Jan 2020
Dear Guest, thank you for sharing your rating on your recent visit at Radisson Blu Media Harbour. We are looking forward to welcome you back in the not too far future and remain. Kind regards, Wirun Lawang Asst. Front Office Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Wirun Lawang on 4 Dec 2019
Sehr geehrter Gast, vielen Dank, dass Sie Radisson Blu Media Harbour für Ihren Besuch in Düsseldorf gewählt haben und Ihre Erfahrung über Ihren vergangenen Aufenthalt mit uns geteilt haben. Radisson setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Wir freuen uns, Sie bald wieder im Radisson Blu Media Harbour begrüßen zu dürfen. Mit freundlichen Grüßen, Wirun Lawang Asst. Front Office Manager

10/10 Excellent

Dinesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location very good service
Stayed 6 nights in Nov 2019
Response from Wirun Lawang on 18 Nov 2019
Dear Guest, Thank you for your five-star review, and for choosing Radisson Blu Media Harbour for your visit to Duesseldorf. I am very glad to read that you enjoyed your the time in our hotel. We are really appreciate your feedback and looking forward to welcome you back at Radisson Blu Media Harbour in the not too far future and remain. Kind regards Wirun Lawang Asst. Front Office Manager

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Wirun Lawang on 21 Nov 2019
Sehr geehrter Gast, vielen Dank, dass Sie Radisson Blu Media Harbour für Ihren Besuch in Düsseldorf gewählt haben. Herzlichen Dank für Ihre Punktzahl. Wir freuen uns, Sie bald wieder im Radisson Blu Media Harbour begrüßen zu dürfen. Mit freundlichen Grüßen, Wirun Lawang Asst. Front Office Manager

10/10 Excellent

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Wirun Lawang on 30 Oct 2019
Sehr geehrter Gast, vielen Dank, dass Sie Radisson Blu Media Harbour für Ihren Besuch in Düsseldorf gewählt haben. Vielen Dank für Ihre Punktzahl. Wir freuen uns, Sie bald wieder im Radisson Blu Media Harbour begrüßen zu dürfen. Mit freundlichen Grüßen, Wirun Lawang Asst. Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
room size was good and location was good, however the room service Food Menu was was very poor along with the quality of the Dishes on offer, which did not represent value for money. Was forced to eat out each day of my 6 Night Stay.
Stayed 6 nights in Oct 2019
Response from Wirun Lawang on 31 Oct 2019
Dear Guest, thank you for sharing your experiences of your stay at Radisson Blu Media Harbour. Our most important goal is to make each guest feel at home with our best quality and service. Unfortunately we didn't achieve this in your case. Please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the mentioned issues and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future .We take your comments very serious as it helps to improve our service. Kind regards, Wirun Lawang Asst. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were delighted to be upgraded to a Superior room
Stayed 3 nights in Oct 2019
Response from Wirun Lawang on 28 Oct 2019
Dear Guest, thank you for sharing your very kindly feedback and your recommendation on your recent visit at Radisson Blu Media Harbour. I am very glad to read that you enjoyed your the time in our hotel. We are appreciate your comments. We are looking forward to welcome you back at Radisson Blu Media Harbour in the not too far future and remain. Kind regards, Wirun Lawang Asst. Front Office Manager

6/10 Okay

Verified traveller

Stayed 5 nights in Oct 2019
Response from Wirun Lawang on 30 Oct 2019
Sehr geehrter Gast vielen Dank, dass Sie Radisson Blu Media Harbour für Ihren Besuch in Düsseldorf gewählt haben. Wir freuen uns, Sie bald wieder im Radisson Blu Media Harbour begrüßen zu dürfen. Mit freundlichen Grüßen, Wirun Lawang Asst. Front Office Manager

2/10 Terrible

Adam

Disliked: Cleanliness, property conditions & facilities, room comfort
Complaints
Bed divan was coffee stained. Sharp edges on décor. Tap surround was broken and full of limescale. Curtains were falling off of the rail. Blinds going up and down with no control from room blocking out natural daylight. No answer when calling for room service. No one at reception until summoned. The garage and lower levels smelled of urine/sewerage. Parking was very limited.
Stayed 1 night in Oct 2019
Response from Wirun Lawang on 9 Oct 2019
Dear Mr. Adam, Thank you for taking the time to write about your experience at Radisson Blu Media Harbour Hotel Düsseldorf. I’m appalled to read that we didn’t meet your expectations during stay with us. I take your feedback very seriously as it helps us to improve our service and our products as well. Please allow me to apologize for the shortcomings during your stay, which definitely do not represent the Radisson Blu high standards. I agree with your irritation and I thank you for this remarks. We will use it to train our staff on the details of rooms cleanliness and features. I’m very sorry that you had bad experiences regarding air condition and as well with the automatically shutters. I have already forwarded it to our technician to optimize the services for our guests. In addition, I can assure you that the necessary measures will be taken to improve the quality of your mentioned issue. I appreciate your feedback and hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly, if you need assistance for any future booking. Kind regards, Wirun Lawang Asst. Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Wirun Lawang on 11 Oct 2019
Sehr geehrter Gast, vielen Dank, dass Sie Radisson Blu Media Harbour für Ihren Besuch in Düsseldorf gewählt haben. Wir freuen uns, Sie bald wieder im Radisson Blu Media Harbour begrüßen zu dürfen. Mit freundlichen Grüßen, Wirun Lawang Asst. Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Wirun Lawang on 2 Oct 2019
Sehr geehrter Gast, vielen Dank, dass Sie Radisson Blu Media Harbour für Ihren Besuch in Düsseldorf gewählt haben. Wir freuen uns, Sie bald wieder im Radisson Blu Media Harbour begrüßen zu dürfen. Mit freundlichen Grüßen, Wirun Lawang Asst. Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Wirun Lawang on 2 Oct 2019
Sehr geehrter Gast, vielen Dank, dass Sie Radisson Blu Media Harbour für Ihren Besuch in Düsseldorf gewählt haben. Vielen Dank für die volle Punktzahl. Wir freuen uns, Sie bald wieder im Radisson Blu Media Harbour begrüßen zu dürfen. Mit freundlichen Grüßen, Wirun Lawang Asst. Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Wirun Lawang on 21 Aug 2019
Dear Guest hank you for sharing your very kindly feedback on your recent visit at Radisson Blu Media Harbour. We are looking forward to welcome you back at Radisson Blu Media Harbour in the not too far future and remain. Kind regards, Wirun Lawang Front Office Supervisor

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, room comfort
Best part of dusseldorf
Location is perfect. Just behind the hotel Are the best restaurants along the river. Service in hotel was super friendly. I can strongly recommend
Stayed 1 night in Aug 2019
Response from Wirun Lawang on 20 Aug 2019
Dear Guest, thank you for sharing your very kindly feedback and your recommendation on your recent visit at Radisson Blu Media Harbour. I am very glad to read that you enjoyed the time in our hotel. Your positive feedback will be shared to our team and will serve as an inspiration as we strive to continuously improve our services. We are looking forward to welcome you back at Radisson Blu Media Harbour in the not too far future and remain. Kind regards, Wirun Lawang Front Office Supervisor

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to where we wanted to be near friends, really nice entry lobby and staff. Room was modern and a great size and layout with all the required amenities.
Stayed 2 nights in Aug 2019
Response from Wirun Lawang on 19 Aug 2019
Dear Guest, thank you for sharing your very kindly feedback and your recommendation on your recent visit at Radisson Blu Media Harbour. I am very glad to read that you enjoyed the time in our hotel. Your positive feedback will be shared to our team and will serve as an inspiration as we strive to continuously improve our services. We are looking forward to welcome you back at Radisson Blu Media Harbour in the not too far future and remain. Kind regards, Wirun Lawang Front Office Supervisor

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Wirun Lawang on 19 Aug 2019
Dear guest, Thank you for choosing Radisson Blu Media Harbor for your visit to Dusseldorf. We are looking forward to welcome you again soon. Sincerely, Wirun Lawang Front Office Supervisor

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Wirun Lawang on 19 Aug 2019
Dear guest, Thank you for choosing Radisson Blu Media Harbor for your visit to Dusseldorf. We are looking forward to welcome you again soon. Sincerely, Wirun Lawang Front Office Supervisor

10/10 Excellent

Ebrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Wirun Lawang on 19 Aug 2019
Dear Mr. Ebrahim, Thank you for ten-star review, and for choosing Radisson Blu Media Harbour for your visit to Duesseldorf. We are really appreciate the rating. We are looking forward to welcome you again in the not too far future. Kind regards Wirun Lawang Front Office Supervisor

8/10 Good

Ryan

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2019
Response from Wirun Lawang on 30 Jul 2019
Dear Ryan, thank you for your reservation and for your visit at Radisson Blu Media Habour. We are looking forward to welcome you back at Radisson Blu Media Harbour in the not too far future and remain. Kind regards, Wirun Lawang Front Office Supervisor

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property seems under staffed. We arrived late in the evening, slightly passed midnight. There was absolutely no one at the counter. When I call the hotel the phone was never diverted from the front-desk. We had to stand there for over half an hour before someone came out for the back room, he must have waken up from a nap or something. I don't think this is acceptable, especially for a business hotel. Otherwise everything is pretty standard. The hotel is basically surrounded by business parks.
Stayed 1 night in Jul 2019
Response from Wirun Lawang on 30 Jul 2019
Dear Guest, thank you for sharing your feedback on your recent visit at Radisson Blu Media Habour. We deeply regret to hear that our team was not able to make you feel at home during your stay. We apologise for the inconvenience caused. Please note that we have passed on your feedback to affected departments. Radisson endeavours to provide you with the best service for each of your stays. In addition, we can assure you that the necessary measures will be taken to sustainably improve the quality of the above services. Thank you again for your comments. We hope to regain your confidence during one of your next overnight stays and look forward to welcoming you again soon. Kind regards, Wirun Lawang Front Office Supervisor