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Reviews of Baymont by Wyndham Bellevue

3 out of 5
Baymont by Wyndham Bellevue
4115 North Riverview Street, Bellevue, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 131 out of 209 reviews" "
Rating 8 - Good. 56 out of 209 reviews" "
Rating 6 - Okay. 13 out of 209 reviews" "
Rating 4 - Poor. 5 out of 209 reviews" "
Rating 2 - Terrible. 4 out of 209 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Anne Felderman, Front Desk Manager on 22 Oct 2020
Thank you for taking the time to rate our hotel! We appreciate you!

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
This hotel was everything we could expect. Friendly and helpful and very clean. Will return next time in the area.
Stayed 1 night in Oct 2020
Response from Anne Felderman, Front Desk Manager on 13 Oct 2020
We're happy to have met your expectations and look forward to having you stay with us again. Bellevue is a beautiful town and is lovely in all seasons!

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from Anne Felderman, Front Desk Manager on 13 Oct 2020
Thank you for your review!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Amenities
1. Apparently due to COVID, they determined there’d be no cups, ice bucket, or coffee maker at the room. Yet, on a number of occasions the staff was not consistent with mask wearing? Not exactly sure why you’d removed the coffee maker and
Stayed 1 night in Oct 2020
Response from Anne Felderman, Front Desk Manager on 12 Oct 2020
Things were removed from the rooms by order of our parent company, Wyndham. We do not have a mask mandate in Iowa and as you may recall, the table in front of the front desk prevented you from being closer than 6 feet from us. You could have asked for any of those things and we would have gladly gotten them for you. The reason they are not in the room is, if you don't need them (which a lot of folks don't need an iron and ironing board) we don't need to sterilize them with cleaner as we do the counter tops and other things in the room. I'm sorry if you weren't confortable here due to Covid, but we are within our state's guidelines and guests need to make, on an individual basis, the decision to stay or not.

8/10 Good

Janelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Anne Felderman, Front Desk Manager on 13 Oct 2020
Thank you for your review!

10/10 Excellent

Emily

Stayed 1 night in Oct 2020
Response from Anne Felderman, Front Desk Manager on 19 Oct 2020
Thank you for taking the time to complete a review and for your high marks! Glad you enjoyed your stay!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
Everything was fantastic. The service, room and location were everything I could ask for. Staff was very friendly!! When I asked the front desk where I could sit by the River, I was told that hotels.com hadn’t removed the pic of the Restaurant where the seating was yet. I was disappointed as I has planned to do my morning meditation there. They upgraded my room so I could be on the river side and see it from a table in the room. I couldn’t have been happier!
Stayed 1 night in Aug 2020
Response from Anne Felderman, Front Desk Manager on 8 Sept 2020
So happy you were satisfied and had a great time! It was nice to speak with you and look forward to you coming back with your friends for the Rodeo next summer!!!

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from Anne Felderman, Front Desk Manager on 13 Oct 2020
Thank you for reviewing our hotel! We hope to see you again!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY AND VIEW!
We had a wonderful time. We stayed in a suite with a kitchen and while it was very nice and spacious, the room was not equipped with silverware or napkins. The front desk staff was very nice and happy to check us in. They however did not tell us there would be no room service in the midst our stay. There were many trips to the front desk for additional towels and toiletries. They were very accommodating.
Stayed 2 nights in Sep 2020
Response from Anne Felderman, Front Desk Manager on 8 Sept 2020
Thank you for your kind review of our hotel! We are glad you enjoyed your stay. We apologize for the lack of service in that suite. Covid has changed many things and we have offered in the past. We hope you will come again and visit us!

4/10 Poor

Ken, Champion, MI

Travelled with family
Liked: Staff & service
Disliked: Amenities
The room was very noisy.....wind howling thru the windows and doors. They dont tell you at check in nor is it posted in the room that there is no houskeeping for multiple days stay. Had to go to front desk for fresh towels and toilet paper. The continental breakfast consists of your choice of a pre packaged stale bun, a fruit cup, a carton of milk and a string cheese served in a brown paper bag. The coffee wasnt bad but had to ask them to refill the coffee dispenser. Checked out the pool and hot tub which to my surprise was open. Both needed a good cleaning so i passed on the opportunity. Now I realize that things are done differently during these times of Covid but my impression of the place is that they just got lazy. Didn't see anyone wiping or sanitizing counters or elevator buttons. Not worth the $311 for two nights in my opinion. The good was that the staff was very friendly.
Stayed 2 nights in Sep 2020
Response from Anne Felderman, Front Desk Manager on 8 Sept 2020
Dear Ken, Very sorry your stay was less than satisfactory....Covid has, no doubt, made hotel stays not as pleasant. Our breakfast is what is mandated by our brand - everything prepackaged. We try to supply a variety and do buy the pastries weekly, so they should not have been outdated. We also are diligent about cleaning/wiping surfaces down. During a shift, the front/back of the front desk, elevators and coffee station is wipped when someone has been at those stations. We also do them regularly throughout each shift - I'm sorry that you didn't actually see anyone do this but if you would have asked, we would have been happy to show you our check sheet. You should have been told no housekeeping. This, again, is due to Covid. You should have been asked if you WANTED someone to come in your room. Everyone I have asked at check in has said no. As far as the whistling, yes, our building was constructed tight. When there is wind off the river this occurs. I'm not sure if you called the front desk to complain, but generally by adjusting the windows or patio door this can be taken care of. I do hope you'll come stay with us again, when all this Covid has past us and you can enjoy our buffet breakfast and a more pleasant stay.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic View
Fantastic Hotel - Amazing Views - Very Clean and close to Bellevue.
Stayed 1 night in May 2020
Response from Anne on 10 Jul 2020
Thank you for staying with us and for your kind review. Our staff strives to make stays as carefree and enjoyable as possible!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Prohibited guns. And candy was old. Also breakfast poir
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellevue is lucky to have such a beautiful property.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was not renovated for years. Looks like owner doesn’t want to spend any 💰 for now. He wants to sell? Looks like cleaning personnel didn’t vacuum this place in days.
Stayed 2 nights in Feb 2020

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super pleased!!!
We had to make a trip for a college visit. The Baymont was very remote. Beautiful surroundings, super clean, very quite and the staff is very accommodating! Would stay again. The laundry and indoor pool also convenient and enjoyable. Would stay again!!
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Joseph

Stayed 1 night in Nov 2019

6/10 Okay

Tourist, Mokena,il

Travelled with family
Liked: Staff & service, property conditions & facilities
They ran out of breakfast. Did not clean our room.
Stayed 2 nights in Oct 2019

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if you don't like fraudulent charges
BEWARE!! The hotel was nice, but they will double charge you! since our stay in July, the hotel manager Elaina refuses to return our calls and is conveniently never in the office when we call. The staff will keep telling you that the manager is looking into it, and will return your call, but they have yet to call me back in 3 months now! You will only get a run around while they fraudulently put extra unsubstantiated charges on your credit card. AVOID THIS HOTEL!!
Stayed 2 nights in Jul 2019

2/10 Terrible

Russell, Marion

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was nice. Paid for through Expedia then was charged again at the hotel. Been trying to get credit but just getting run around from hotel. Dont recommend staying
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
I liked the location of the hotel being close to family. The breakfast and coffee available. Clear lobby.
Stayed 4 nights in Sep 2019

10/10 Excellent

Joann, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely and pleasant surprise. This is a must stay hotel for the beautiful scenery in this area. I will be back to go fishing soon!
Stayed 1 night in Aug 2019

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was very clean. We had excellent service from the front desk and housekeeping. I would highly recommend this hotel.
Stayed 3 nights in Aug 2019
Response from Ealana Roling on 7 Aug 2019
Thank you for taking the time to leave a review. Feedback from our guests is very important and helps us with our continuing efforts to provide excellent service and guest satisfactory. We look forward to seeing you in the future! Kind Regards, Ealana Roling General Manager Baymont Inn & Suites 563-872-5000

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family reunion
Very nice accomodations. Great bar & Restaurant nearby.
Stayed 1 night in Aug 2019
Response from Ealana on 7 Aug 2019
Thank you for taking the time to leave a review. Feedback from our guests is very important and helps us with our continuing efforts to provide excellent service and guest satisfactory. We look forward to seeing you in the future! Kind Regards, Ealana Roling General Manager Baymont Inn & Suites 563-872-5000

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location right on the river. The hotel is connected to the bar and the events center making things very easy.
Stayed 1 night in Aug 2019
Response from Ealana on 7 Aug 2019
Thank you for taking the time to leave a review. Feedback from our guests is very important and helps us with our continuing efforts to provide excellent service and guest satisfactory. We look forward to seeing you in the future! Kind Regards, Ealana Roling General Manager Baymont Inn & Suites 563-872-5000

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful view of the Mississippi is worth it alone! For a screened-in balcony, jacuzzi, king bed, mini kitchen, and amazing view, this room was a STEAL OF A DEAL. The Baymont offered incredible value at a very affordable price. We originally were looking in Dubuque for places to stay, but decided to stay 20 minutes out of town for a better price here. I'm SO glad we did.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Half assed Housekeeping
Stayed 1 night at Baymont while visiting the area. The river view from Baymont was very nice. Breakfast was lousy, coffee was horrible. Luckily there's a local diner/cafe (Richman's) just south of Baymont where we had a good breakfast. The room wasn't vacuumed, had crumbs and/or possibly cereal on the rug leading to and on the balcony overlooking the Mississippi River. Upon checkout, the gal at the front desk didn't bother asking how our stay was. I informed her that the room was dirty. She responded with a "when" suggesting she would "check it out." If they're renting rooms that someone obviously didn't clean properly/vacuum, it makes one wonder what else that wasn't cleaned, and/or neglected. I booked this room through my Hotel.com acct. I'll contact them next. Needless to say, I won't be staying at this dirty place again.
Stayed 1 night in Jul 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place very clean and the staff was very nice only complaint is I went there for the hot tub and it was not hot at all just a warm bath
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right next to the Mississippi river. Good continental breakfast.
Stayed 1 night in Jul 2019

10/10 Excellent

Vaude or Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The Baymont is a great place to stay. You can sit on the huge patio that has a bar connected. Have food and drinks served to you while you enjoy the Mississippi river view. The town of Bellevue is just down the road. Fun little shops and fun bars to visit exspiecaly Hanks great service and fun people!
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was good. Floor was dirty and previous occupants food still on floor. Refrigerator did not work well and we had to filll the sink with ice. Breakfast was a joke.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we went down for breakfast, we were quite disappointed to find that almost everything was out. There was still about 45 min left and there was just nothing to eat.
Stayed 2 nights in Jul 2019

2/10 Terrible

Katie, Fargo

Travelled with family
Disliked: Staff & service
My travel dates changed as I was looking at hotels to the current date. I was unable to cancel and was denied a refund. I was charged over $100 for a room I could not use or switch.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location on the bank of the river. We had room with closed in patio area with river view which was nice although the patio area itself was a bit tired. Room was clean and comfortable. We were there for the rodeo which was only a short drive away.
Stayed 1 night in Jun 2019

6/10 Okay

Catherine

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Mississippi River hotel. The back patio is really amazing: right on the main channel. I grew up in area, and there are not many direct riverfront restaurants or hotels. The drive up to Galena through Sabula is amazing, but so is the drive to Dubuque. Very scenic area.
Stayed 2 nights in May 2019
Response from Olivia on 4 Jun 2019
Thank you for the great review! We hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Didn't like that the room window didn't have any blinds made us uncomfortable. The continental breakfast didn't have any eggs or fresh fruit, I am on a Renal diet with sodium and potassium and phosherous limits.... I can't have sausage and other things that were offered ..so I went away hungry and had to get breakfast elsewhere.
Stayed 2 nights in May 2019
Response from Les Penoyer - GM on 26 May 2019
Thank you for the review. All of our rooms have black out curtains, I apologize if that wasn't the case. We will be adding fresh fruit to the breakfast menu. Apologies that we could not accommodate you with our breakfast items.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Les Penoyer - GM on 20 May 2019
Thank you for the great review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Friendly staff, clean room and a wonderful breakfast service.
Stayed 1 night in May 2019
Response from Les Penoyer - GM on 20 May 2019
Thank you for the great review!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great place. The restaurant was fantastic! Would definitely stay there again.
Stayed 1 night in May 2019
Response from Les Penoyer - GM on 13 May 2019
Thank you for the great review! Come back and see us again!

4/10 Poor

Ramona

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Well I read it was a ' NO FILLS " in a review But I didn't expect that silverware, real cups, and just basic mini kitchen needs would be available scenei did have a refrigerator and microwave and sink with dish soap but not dishes!!! The restaurant was connected to the hotel but was not owned by them so they keep there own hours!!! Over all the staff was great the hotel was clean I just expected more form a Wyndham Co Owner for the price!!!
Stayed 2 nights in Apr 2019
Response from Les Penoyer - GM on 29 Apr 2019
Thank you for the review! Offshore Bar and Grill is connected to the hotel however they do keep seasonal hours and currently open weekends only until May 1st. We do have amazing suites, however we do not keep cups, utensils, plates, etc in the rooms; but do provide them in our breakfast area at all times. We hope you come stay with us again this summer, the view is amazing and Offshore will begin their live music weekends soon!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Les Penoyer - GM on 3 Apr 2019
Thank you for the great review!

8/10 Good

RobinDB, Iowa City, us

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. I'm not sure if the girl at the front desk is simply shy and reserved or not real friendly, as I just didn't get a real friendly feeling with her. She was very helpful however when we needed to get in to the pool area so we could get in the hot tub. Pool area and hot tub was very clean but hot tub was about luke-hot. The breakfast left little to be desired. It would have been nice to have some fruit. Otherwise quiet and a nice stay overall!
Stayed 2 nights in Mar 2019
Response from Les Penoyer - GM on 3 Apr 2019
Thank you for the review! We have brought on some new members who are still working on their smiles. As for the hot tub, there are temp regulations so sometimes it doesn't feel as hot and steamy as we wish. I like the suggestion of the fruit and we will have to bring that aboard. Thank you again for the review and hope to see you soon!

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Les Penoyer on 3 Apr 2019
Thank you for your great review!

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Les Penoyer - GM on 11 Mar 2019
Thank you for the great review! We hope you enjoyed your stay and will come back and see us again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A room with a view!
Hotel looks new and has a great view of the Mighty Mississippi River!
Stayed 1 night in Feb 2019
Response from Les Penoyer - GM on 26 Feb 2019
Thank you for the great review! The view is fantastic and the outdoor patios are wonderful when the weather is nicer. Come back and see us again!