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Reviews of The College Green Hotel Dublin, Autograph Collection

5 out of 5
The College Green Hotel Dublin, Autograph Collection
at College Green, Westmoreland Street, Dublin, Dublin

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1000 reviews" "
Rating 8 - Good. 203 out of 1000 reviews" "
Rating 6 - Okay. 41 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Perfect location. Wonderful staff. Thank you.
Stayed 4 nights in Apr 2024

10/10 Excellent

M

Stayed 1 night in Mar 2024

10/10 Excellent

Kimberley

Stayed 7 nights in Feb 2024
Response from Stephen O'Sullivan on 27 Mar 2024
Dear Kimberley, Thank you for your recent review. We appreciate the high score and hope to welcome you back again soon. Regards,Stephen

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed two nights at this hotel on non-consecutive days. The first night was fabulous - everything was wonderful. The second night we were in a different room on a floor below at a level less than what I had paid for as the only room available on the fourth floor was next to an elevator. All of this was fine except that we could not get the room temperature down to a comfortable level. They offered us a fan which helped somewhat, but we could not get the room down to a level that we needed for a comfortable sleep. Otherwise, we loved the hotel, and especially the fabulous bathtubs.
Stayed 1 night in Jan 2024
Response from Stephen O'Sullivan on 27 Mar 2024
Thank you for sharing your experience with us. We're delighted to hear that your first night was fabulous and that you particularly enjoyed our hotel's amenities, including the fabulous bathtubs. However, we regret the inconvenience you faced during your second stay, particularly regarding the room temperature and the difference in room quality. We appreciate your understanding in the matter of room allocation and are glad to know that our offer of a fan provided some relief, though we understand it did not fully resolve the issue. We take your comfort seriously and will look into how we can better manage room temperatures and accommodation preferences in the future. Your feedback is invaluable in helping us improve. We're pleased that, despite this hiccup, you loved your time with us, and we hope to have the opportunity to welcome you back for a stay that's wonderful on all counts.

10/10 Excellent

Gerald, atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and beautiful and in a great area
Stayed 3 nights in Jan 2024

10/10 Excellent

Erin

Stayed 3 nights in Nov 2023

10/10 Excellent

sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and my room was also beautiful
Stayed 1 night in Oct 2023

10/10 Excellent

Manraj

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Dustin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jorge, PUNTA DEL ESTE

Liked: Cleanliness, staff & service, property conditions & facilities
ALL is ok
Stayed 3 nights in Sep 2023

6/10 Okay

William

Stayed 2 nights in Sep 2023

10/10 Excellent

Emiliano

Stayed 1 night in Aug 2023

2/10 Terrible

Louis

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Great location near bars and restaurants, however, area is extremely filthy and smells like urine due to the proximity of the hotel to Temple Bar area. Additionally, there is no close self parking and if you use google maps for driving, it takes you to the Hard Rock hotel not the Westin and there is no direct or easy way to reroute. The front staff of the Westin is well aware of the google map GPS error but no urgent action has been taken to correct. You must use the valet option to park car at 30 pounds. Inside the room, the main bathroom sink was clogged and very limited late night dining options after 11 pm inside the hotel and around the area as the area turns into a homogeneous open bar. Would not recommend.
Stayed 1 night in Aug 2023

10/10 Excellent

Waddah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Steve E

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to great places to hang out, drink & eat. Also close to the busses we needed to get to for our excursions. Staff was very nice & accommodating
Stayed 5 nights in Jun 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous people. Clean room. Very central to all of the action of the city!
Stayed 2 nights in Jun 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing!
Stayed 2 nights in May 2023

8/10 Good

Noelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel is lovely and most of the employees were extremely helpful and kind. We did find the restaurant and bar employees were less helpful, and less attentive. My biggest issue with the hotel, was the "cleaning" of our rooms each day. It appeared the bare minimum was done, which was to make the beds and bring fresh towels...bathrooms were not cleaned.
Stayed 4 nights in Apr 2023

8/10 Good

Marilyn

Stayed 6 nights in Mar 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to celebrate our 10th Saint Patrick’s Day wedding Anniversary. The Westin Dublin made it an EXPERIENCE! Every single member of the staff was beyond accommodating and kind. We felt like royalty. We had a beautiful view of the Saint Patrick’s Day parade from our suite that overlooked Westmoreland and didnt miss a thing! We were surprised with anniversary desserts brought to our room and everyone from the front desk staff that checked us in and out to the concierge staff to room service to housekeeping to the restaurants and bar were above measure!! They all remember your name and go out of their way to personalize your stay. Absolutely 5 stars all across the board! We met so many wonderful people and cant wait to come back for our 15th Anniversary. We cant thank each and every one there for an incredible stay. Dont change a thing! And a special thanks to Chloe, who manages The Mint (bar on the premises); you truly made our stay a joy!
Stayed 3 nights in Mar 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Kareem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and clean rooms and bathrooms. Highly recommended
Stayed 2 nights in Jan 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

James

Liked: Cleanliness

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but room was cold. Over priced
Stayed 1 night in Dec 2022
Response from Alan Brophy | Front Office Manager on 21 Dec 2022
Hello Tom,Thank you for taking the time to review your recent stay at The Westin Dublin. I have shared your feedback with our engineering team to investigate the issue with the heating in your room. We certainly hope to be able to welcome you back to The Westin Dublin in the future to somehow restore your faith in our property. Kind regards, Alan Front Office Manager

4/10 Poor

Kathryn

Travelled with partner
Disliked: Staff & service
Fantastic location central in the city and near main highlights. Staff was slow and inattentive. Also tried to charge me for the room when I prepaid with Expedia and now have two charges on my credit card. Room was not as promised.
Stayed 1 night in Dec 2022
Response from Alan Brophy | Front Office Manager on 14 Dec 2022
Dear Kathryn, Thank you for your feedback following your recent stay at the Westin Dublin. Sincerest apologies again for the delay with your check-in and the confusion surrounding the prepayment of your reservation. I am glad this was resolved before your departure. I hope we can welcome you back to the Westin Dublin in the future. Kind regards, Alan Front Office Manager

4/10 Poor

David

Liked: Staff & service, property conditions & facilities
Room keys deactivated before checkout time, re
Stayed 1 night in Nov 2022
Response from Bradley on 30 Nov 2022
Dear Mr Brennan,I would say thank you for your feedback. I believe a member from our management team has already been in contact with you.If you require any further assistance please do not hesitate to contact us directly.Kind Regards,Bradley Delaney ByrneAssistant Front Office Manager.

10/10 Excellent

Darcia

Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, comfortable, friendly luxury
Westin is centrally located, very convenient base when exploring Dublin via walking. It is our go to hotel…great value for the money and luxurious, comfy beds with great darkening drapes to crush the jet lag or recover from a night of bar hopping or indulging at one of the many fabulous cocktail bars. Staff is very helpful and friendly.
Stayed 1 night in Oct 2022

10/10 Excellent

Venetia

Stayed 3 nights in Sep 2022

4/10 Poor

roddy

Travelled with family
Disliked: Staff & service, property conditions & facilities
No car parking Poor customer service 2 men opened door into our room at 9am
Stayed 1 night in Sep 2022

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing and the Westin is beautiful!
Stayed 1 night in Sep 2022

4/10 Poor

mark

Travelled with family
Disliked: Amenities, property conditions & facilities
We were given a VERY dark and outdated room with subpar bedding and towels. Then, the air conditioning would not work. They moved us to a more updated room; however, NO air conditioning. It was two night’s of miserable sleep. When I asked multiple members of the staff….I was told…we can get you a fan????? Not why I paid this price. I will NEVER come back to this hotel nor will I EVeR recommend it. They could have cared less about us.
Stayed 2 nights in Aug 2022
Response from Alan Brophy | Front Office Manager on 30 Aug 2022
Dear Mark, I am sorry to see your disappointment following your recent stay at The Westin Dublin. The points you have mentioned are certainly not of our usually high standard. I would greatly appreciate the opportunity to discuss the issues you mentioned if you could contact me directly. With kind regards, Alan Front Office Manager

2/10 Terrible

Karin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Poor reception, some of the staff are not qualified for a luxury hotel, very disappointed
Stayed 5 nights in Aug 2022

6/10 Okay

Brooks

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was exceptionally noisy. Street noise was high
Stayed 2 nights in Jul 2022

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Had a nice stay. Great location.
Stayed 2 nights in Jul 2022

2/10 Terrible

Carmel

Disliked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location , great stay
Fantastic location and a great property. Modern, updated, friendly staff. All around absolutely great
Stayed 3 nights in Jul 2022

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jul 2022

2/10 Terrible

Jason, San Clemente

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Check in was a breeze until we get to the room and wait and wait and wait for the bags. After several calls, we had to come downstairs to get them to bring up the bags. Then the sink in one of the rooms was clogged and not draining and the shower in the same room was not draining. They sent someon after severl calls that pulled had to get a tool to pull the draining mechanisim out of the sink but they said the shower was fine. When we would shower, it would not drain and fill up the shower and pour over into the bathroom. After several calls they said that engineering wasnt there and it would have to be fixed tomorrow so they brought up a bunch of towels to make a dam in the bathroom to hold in the water which was leaking into the bedroom. Next day after returning to the room from a siteseeing the drain had not been fixed in the shower and they said engineering had been notified but nothing had happened. So they sent more towels for the night and said it would be fixed the next day. We turned our laundry in that day to have it delivered to us by 6pm as promised. Laundry at 6:30pm had not showed up and after many calls they finally found it and delivered it at 7pm which made us miss our dinner reservations. Shower still flooding. Next day, same thing, went out, got back to hotel room, shower still flooding. I demanded manager. They said engineering was gone for the day they suggested more towels. I demanded a plunger... This store has 2 more days or nightmare...
Stayed 4 nights in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

10/10 Excellent

Frances, Padstow Heights

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location .Easy walk to Temple Bar area .Staff very helpful
Stayed 1 night in Jun 2022

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Superb location. Price was ok value. Lobby area was beautiful. Hotel room was relatively small. The Bathroom was very nice. Only stayed one night so it was perfect. If staying for a longer period I’d have wanted a larger room. I’d stay here again for sure.
Stayed 1 night in May 2022

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant well run hotel of the highest standard.
Stayed 1 night in May 2022

8/10 Good

padraig

Liked: Cleanliness, staff & service
Disliked: Room comfort
Weekend away.
Lovely hotel. Good location but room was small dark and stuffy. No natural light or fresh air made it generally unpleasant for a 5 star hotel.
Stayed 2 nights in Apr 2022

8/10 Good

Nicolle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2022

8/10 Good

Kenneth

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Be careful, there's mold. I realize there is mold in Ireland but we didn't expect it here at the Westin. Did you see the process we paid. Much better options for the money. Location is great though.
Stayed 1 night in Mar 2022

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The quality of meal I had here last night at The Morelands in house restaurant was exceptional. All 3 courses. Compliments to the chef and delightful serving team.
Stayed 1 night in Mar 2022

10/10 Excellent

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love returning to Dublin and, staying at The Westin, our favourite hotel, makes the experience one to remember. The staff are all so warm and friendly and the service is excellent, we appreciate the little touches. We enjoyed a three day break on half board and everything was perfect. In advance of check in, I rang the hotel to say I had recently cricked my neck and wondered whether they had a hot water bottle and flatter pillows I could use whilst there. When I got to the room, which had been upgraded, there waiting on the bed was a new water bottle and just the right pillows. The Mint Bar re-opened on the first night of our stay and we ventured in on our second night. It was so nice to be back there and hopefully in not too many months, it will be buzzing with live music events. Breakfast and dinner in the Morelands Grill was excellent and the waiting staff were so attentive. I knew when I booked the 3 nights half board deal with Expedia at the end of July 2021, I had got it for an exceptional price. I did wonder before checking out whether my final bill would be correct and unfortunately it wasn't. Reservations at the hotel had it down as us having dinner on only the first of the three night stay. However, once I provided a copy of my reservation confirming half board for the duration of the stay, everything was sorted within a matter of minutes with a very helpful member of The Westin's reception team. We look forward to returning to The Westin in the near future.
Stayed 3 nights in Nov 2021