Interior

Reviews of Ballsbridge Hotel

3.5 out of 5
Ballsbridge Hotel
Pembroke Road, Dublin, DUB

Reviews

8.0

Very good

Rating 10 - Excellent. 333 out of 1002 reviews" "
Rating 8 - Good. 461 out of 1002 reviews" "
Rating 6 - Okay. 134 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini break in the city
Overnight stay, very comfortable and relaxing, great buffet breakfast available and all staff very friendly and helpful throughout my stay.
Stayed 1 night in Aug 2021

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Ciara on 27 Oct 2020
Thank you for your review!

8/10 Good

Myles

Liked: Cleanliness, property conditions & facilities, room comfort
Mostly good, bar one staff member.
I was staying during the Covid19 pandemic, so there were only about 10/15 guests out of 400 rooms. Physical condition and cleanliness of the hotel was fine, service from most staff was fine also,except for one night porter. I actually had an allergic reaction to some food I had bought out of the hotel. I rang a Gp and she advised me to immediately call an ambulance and go the front desk reception. On my way down I asked one of the night porters could he help me phone an ambulance as I was still on the phone to the Gp. This particular staff member looked at me with an expression of 'why should I bother', almost shrugging his shoulders indicating that its not in his job description. I'm fairly sure Engish wasn't his first language, and maybe the culture he grew up in may not put much value on helping others in such a situation, but in a well known 4 star hotel in Ireland, that's not acceptable to me. I got down to the front desk and asked another staff member to phone for an ambulance and he did so. Again, English was not his first language either, but he managed to call the ambulance. I mentioned to some other staff members about the difficulty I had with the first staff member I asked for help when I returned to the hotel from the hospital. They did say they would look into it.
Stayed 2 nights in Mar 2020
Response from CS on 15 Apr 2020
Dear Myles, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Check in and check out very quick . All staff very polite. The hotel was very clean and public rest rooms. The breakfast has a good selection and was very good. Easy to get into the city on the bus which stops just across the road and right outside for the return journey
Stayed 4 nights in Mar 2020
Response from Ciara Smyth on 10 Mar 2020
Dear Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ciara Smyth Front Office Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Feb 2020
Response from Ciara Smyth on 10 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

Evgeny

Stayed 7 nights in Feb 2020

10/10 Excellent

Deirdre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, service & location. Very impressive breakfast too.
Stayed 1 night in Feb 2020
Response from Ciara on 8 Mar 2020
Dear Deirdre, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent value, convenient location, large comfortable room, helpful staff.
Stayed 1 night in Mar 2020
Response from Ciara Smyth on 8 Mar 2020
Dear Clare, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

6/10 Okay

Martin

Liked: Cleanliness
Disliked: Room comfort
Room nice but tv ridiculously small. The bar very cold as too many doors open. We had to leave the bar area due to the through breeze. We left with breakfast as we weren’t happy with our stay.
Stayed 1 night in Feb 2020
Response from Ciara Smyth on 8 Mar 2020
Dear Martin, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020
Response from Ciara Smyth on 8 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Ciara Smyth on 8 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Very comfortable
Stayed 1 night in Feb 2020
Response from Ciara Smyth on 8 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

8/10 Good

Pat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panesar
Good comfortable room Comfortable bed
Stayed 1 night in Feb 2020
Response from Ciara Smyth on 8 Mar 2020
Dear Pat, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were very helpful & managed to resolve booking mishap with little stress. Restaurant/ dining staff were very nice so any minor negative points you would be searching for so overall stay was good
Stayed 3 nights in Feb 2020
Response from Ciara Smyth on 8 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ciara Smyth on 8 Mar 2020
Dear Kate, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

8/10 Good

HartyMcC, Armagh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed numerous times and the rooms were spacious. This time the room was dated and cramped. Disappointed in this regard. The hotel may consider a customer loyalty record as other hotels we have used in this regard. Tried to use room card in the bar for a drink n felt like a security risk with phone calls to reception. Did not like this at all.
Stayed 1 night in Feb 2020
Response from BBH on 18 Feb 2020
Dear HartyMcC, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ballsbridge Hotel

10/10 Excellent

Mario, Abergavenny

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Checking in (10.30 am) was really quick and efficient
Stayed 3 nights in Feb 2020
Response from Ciara on 16 Feb 2020
Dear Mario, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was old shabby carpet was dirty years old. Staff @ reception were very nice and helpful parking was 12:00 Euro for staying guest this is a rip of ireland.
Stayed 1 night in Feb 2020
Response from Ciara on 16 Feb 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

Mark William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Ciara on 16 Feb 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

daphne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
I stay here regularly. Lovely hotel in great location in the heart of Ballsbridge. It’s very convenient for city centre , about 20 min walk to Grafton St . Plenty of buses and taxis too . The Staff here are so friendly and helpful. They will go out of their way to ensure your stay is very pleasant . Highly recommend.
Stayed 1 night in Feb 2020
Response from Ciara on 16 Feb 2020
Dear Daphne, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

8/10 Good

Ben

Travelled with group
Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Ciara on 16 Feb 2020
Dear Ben, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

8/10 Good

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Ciara on 16 Feb 2020
Dear Ciara, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff.Well located hotel with car parking.Large comfortable bedrooms. The bathroom really needed a refurb and I hope the hotel is working on this.
Stayed 1 night in Feb 2020
Response from Ciara on 16 Feb 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

6/10 Okay

John R

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great - easy walk into town (20mins) and nearby sports grounds and bars/restaurants. The hotel is in need of some modernisation. No USB plugs available in the rooms. Room amenities are Ok, with tea and coffee but otherwise poor show as no safe, no fridge and no shower caps. Staff were super friendly and very accommodating.
Stayed 3 nights in Jan 2020
Response from Ciara on 8 Feb 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

Fergus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ciara on 8 Feb 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ciara Smyth Front Office Manager

6/10 Okay

Keith

Business traveller
Liked: Cleanliness
Good location And ground floor in good condition Rooms are dated and not modern Adequate service There are signs to warn About things like the
Stayed 1 night in Jan 2020
Response from Ciara on 3 Feb 2020
Dear Keith, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Spacious comfortable room.
Stayed 1 night in Jan 2020
Response from Ciara on 3 Feb 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

8/10 Good

TOMMY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ciara on 3 Feb 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ciara on 3 Feb 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2020
Response from Ciara on 28 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for RDS rooms large and comfortable
Stayed 1 night in Jan 2020
Response from Ciara on 28 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

8/10 Good

Michael

Liked: Staff & service, room comfort
Dated room and hotel , but wasnt bad for the price in Dublin
Stayed 1 night in Jan 2020
Response from Ciara on 28 Jan 2020
Dear Michael, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

2/10 Terrible

deborah

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ciara on 28 Jan 2020
Dear Deborah, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 6 nights in Jan 2020
Response from Ciara on 28 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Ciara on 28 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing Stay
I have stayed here before with no complaints, the staff are lovely and the food is good. However my stay this time was disappointing. I'm not sure if the room assigned to me hadn't been occupied in a while as there were cob webs hanging from the ceiling and the room was dusty. The curtains seemed too short, the light was getting in at the bottom. The bath was dirty with dust, you could clearly see it when you turned on the shower and the towels were old and washed out....not the standard I'd expect from a 4star hotel. Very disappointing.
Stayed 1 night in Jan 2020
Response from Ciara on 28 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel to redeem ourselves very soon! Sincerely, Ciara Smyth Front Office Manager

8/10 Good

michael

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019
Response from Ciara on 28 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money central location
Stayed 1 night in Jan 2020
Response from Ciara on 10 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ciara Smyth Front Office Manager

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from Ciara on 7 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent as I went to the RDS A pool would have been excellent
Stayed 1 night in Jan 2020
Response from Ciara on 7 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ciara

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Decent hotel. Good location for RDS, Aviva & city centre. Friendly staff.
Stayed 1 night in Jan 2020
Response from Ciara on 8 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

Viv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy New Year
The staff were all excellent. Helpful and friendly and nothing was too much trouble, food absolutely delicious. Our room was comfy and quiet. I would thoroughly recommend this hotel. It was located a short distance from the city centre with buses going there or plenty of taxis for less than €10. The air coaches came direct from the airport and stopped outside the hotel
Stayed 3 nights in Dec 2019
Response from Ciara on 4 Jan 2020
Dear Viv, Thank you for taking the time to review your stay with us. I am delighted to hear that you enjoyed your time in Ballsbridge Hotel. I will be sure to pass on all your wonderful feedback to the relevant departments, they will be so happy to hear it. We hope to welcome you back in the future. Kind regards, Ciara Smyth Front Office Manager

6/10 Okay

Tara

Old, run down and overpriced
The hotel is old and run down but the cost does not reflect this. I also witnessed how rude a staff member on reception was to a fellow guest and I was appalled. Would not recommend.
Stayed 1 night in Dec 2019
Response from Ciara on 4 Jan 2020
Dear Tara, Thank you for taking the time to review your stay with us. I will be sure to investigate as to which member of the Front Desk team is responsible for the behaviour you witnessed and will address it with them accordingly. I thank you for bringing this to my attention and hope that this will not deter you from returning to our hotel, we would love the opportunity to welcome you back. We hope to see you in the New Year. Kind regards, Ciara Smyth Front Office Manager

2/10 Terrible

Annmarie

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
It’s a great location but it needs a refurbish ! Nice staff good bar and breakfast but a bit shabby compared to when it was Jury’s hotel
Stayed 1 night in Dec 2019
Response from Ciara on 30 Dec 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ciara Smyth Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely convenient for the Aviva Stadium.
Stayed 3 nights in Dec 2019
Response from Ciara on 28 Dec 2019
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ciara Smyth Front Office Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor quality for a 4* hotel. Room was ok bed comfortable bathroom was a disappointment. All the cracks and poor finished hiding behind sealant is not want I’d expect for the price being paid
Stayed 1 night in Dec 2019
Response from Ciara on 30 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ciara Smyth Front Office Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A bit dated externally but reasonable inside, had to ask for room service on return late pm as not done
Stayed 2 nights in Dec 2019
Response from Ciara on 30 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ciara Smyth Front Office Manager

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Amelia Blay (Ní Bhléigh) on 21 Dec 2019
Dear Christopher, Thank you for your feedback Wishing you a prosperous New Year Warmest regards Amelia Blay Front Office Supervisor