“Very comfortable stay”

Staff was very accomadatelive very friendly I recomand highly

“Jan 7 stay”

Remodeling is under way and new areas look really great. Stay at the hotel when it was the old Renassaiance. Big improvements being made.

“I Would Stay There Again”

I'm very finicky, especially when it comes to the cleanliness of the hotel. I was very comfortable there. I did not feel uncomfortable, as I have in other hotels. The staff were extremely attentive to our needs. I enjoyed the pool, spa services, and sauna.

“just fine”

it was comfortable hotel , which is very good for sleeping and go out to see old dubai.

“Very nice place”

very upscale hotel, bathrooms are a little dated but nice, service was excellent.

“Value for money”

Hotel was only 4star quality. Breakfast far too expensive as is the cost of drinks and food by the pool. Pool is clean but area boring and dull , sun lounges ready for scrap heap , Desperatly need new ones .Staff very friendly and helpful everywhere. Metro across the road, Did not use them. As taxis have meters very safe and honest and very reasonable cost we used them all the time. Hotel only 10 min ride to airport. Big shopping malls 10-15-20 min by taxi depending on which one you want. Jumeira beach area 40 mins by taxi. Wifi for a fee. Would definetly stay again but would not eat there. All shopping malls have excellent reasonably priced food courts western and Arabic. This is NOT a hotel for a holiday with children.

“Dubai”

The hotel was comfortable and facilities fine. The hotel was rated as 5* and the blurb suggested amenities that were not evident during my stay. There was no turndown service as described or hotel shuttle service to / from the airport that was advertised. The general decor was a little tired. (The hotel was undergoing a refurbishment which was being managed well as it did not disturb my stay in any way.)

“disappointing”

disappointing, construction noise, learnt from my coleagues in Dubai that better hotesl are available at lower rates.

“Never Again - Better Options Available”

I was disappointed with this hotel overall. I missed a flight at Dubai International and went online from the airport to quickly find a hotel to rest at for the day and overnight. I specifically searched for ones that advertised complimentary airport shuttle services. Since the Crowne Plaza is also a very reputable chain I thought this one would be perfect - complimentary shuttle, reputable hotel, recently renovatated. I was disappointed as soon as the reservation was completed. After waiting for 45 minutes for a shuttle to arrive at the airport, I called the hotel only to be informed that there is NO shuttle. I was forced to take a taxi, which is exactly what I was trying to avoid doing and had I known this would be the case I certainly would have stayed somewhere much closer to the airport. I expressed my disappointment to the hotel staff at check-in, but nothing was done to make the situation right. So taxi fare paid out to and from airport. Also, my newly renovatated - non-smoking - room wreaked of old stale cigarette smoke. The hotel overall still appears to be very out dated. Not impressed at all.

“Could be good, but.........”

Hotel had alterations underway, so very noisy right up to 7pm. Internet charges were exceptionally high. Front desk staff not helpful at all.