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Reviews of Xclusive Maples Hotel Apartment

Xclusive Maples Hotel Apartment
Building # 20, Street # 12, Mankhool Street, Bur, Dubai

Reviews

7.4

Good

Rating 10 - Excellent. 37 out of 196 reviews" "
Rating 8 - Good. 93 out of 196 reviews" "
Rating 6 - Okay. 37 out of 196 reviews" "
Rating 4 - Poor. 20 out of 196 reviews" "
Rating 2 - Terrible. 9 out of 196 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Khalid

Stayed 1 night in Feb 2024

6/10 Okay

Khalid

Business traveller
Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Clare

Stayed 6 nights in Nov 2023

6/10 Okay

Jani

Stayed 1 night in Dec 2022

4/10 Poor

Duminda

Business traveller
Disliked: Cleanliness, room comfort
Overall cleanliness was very poor. There was water leaking in the kitchen and the washroom.
Stayed 4 nights in Jun 2022

6/10 Okay

Narendra

Business traveller
Disliked: Cleanliness
Maples guest hotel appartment
The stay wasn’t that great the appartment I was in had mosquitos and cockroaches all over the place and I wasn’t feeling that good I complained to the staff he helped me with spraying the room and he was quiet helpful . After even putting the mosquito spray the mosquitos were still on and I even told the manager I would like to change my room but the apartment was full and holiday season so had to manage with it .
Stayed 4 nights in Dec 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Muhammed Yasir

Business traveller
Liked: Cleanliness, room comfort
Fantastic Apartment for families.
It was amazing trip, my requirement was fulfilled with in minutes. internet was good, but use very old infrastructure. Tv Set are not up to date.
Stayed 11 nights in Nov 2021

4/10 Poor

Syed Saleem

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place to stay at.
Terrible bed is the cheapest u can buy u can’t even sit on it goes in. The TV has only 2 or 3 channels working . The WiFi is so bad it only works in particular places in the room. The water heater they hav used in the rooms is pathetic it only gives hot water for about 2 minutes and then it is like warm water. After repeated requests at the front desk nothing was done about it. And every time I ask about it they say we will send someone now but nobody shows up.
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The hotel staff were always friendly & accommodating. However, they should be mindful that guests from the Western side of the world use washcloths to clean their bodies and this is something that should be readily available in all rooms. Guests should not have to purchase their own washcloths from the store in order to take a shower. Xclusive Maples only provides towels & I wasn't used to that.
Stayed 6 nights in Dec 2019
Response from Richa on 10 Feb 2020
Thank you for your feedback!!!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
ce hotel
Was clean but no slippers or robe provided
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Jan 2019
Response from Richa on 30 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 9 nights in Dec 2018
Response from Richa on 16 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good . Good time and was good service and the location it was good
Stayed 5 nights in Jul 2018
Response from Richa Bali on 29 Aug 2018
Dear Ms. Adel, Greetings from Xclusive Group of Hotels!!! Thank you for sharing your experience from your recent stay at the Xclusive Maples Hotel Apartmentsr. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We believe we are the best hotel apartments in Dubai and your feedback means a world to us. Once again I would like to thank you for taking time out to post your review and we look forward to welcoming you back to our hotel in the future. Thanks & Regards, Richa Bali & Xclusive Team

8/10 Good

Akshay

Liked: Staff & service, property conditions & facilities
Average hotel but good location.
Average hotel but good location. I had trouble on 2 nights as there was a group of young lads from India who were partying in the middle of night, shouting in the corridors, playing loud music, knocking on doors etc. Did complain to the hotel staff the next day but never received any updates.
Stayed 6 nights in Mar 2018

4/10 Poor

Gloria, Illinois

Disliked: Property conditions & facilities
I wouldn’t go again there
Wasn’t very friendly.. I thought I got a bigger room but it was small and no wash machine which is a must for me.. cleaning was so so.. I been to cheaper hotels and was better.
Stayed 19 nights in Feb 2018
Response from Richa on 18 Mar 2018
Dear Guest, Greetings from Xclusive Group of Hotels!!! Thank you for sharing your experience from your recent stay at the Xclusive Maples Hotel Apartments on TripAdvisor. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Sorry for the inconvenience caused to you, however, we will make sure that next time it won't be repeated. We believe we are the best hotel apartments in Dubai and your feedback means a world to us. Once again I would like to thank you for taking time out to post your review and we look forward to welcoming you back to our hotel in the future. Thanks & Regards, Richa Bali.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
Bad WiFi connection, water heather problem.
Stayed 11 nights in Dec 2017

10/10 Excellent

RAHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Gem in Dubai
It was one of the best hotels and stay was very much nice with all amenities.
Stayed 3 nights in Nov 2017

4/10 Poor

Ranjit, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Condition of Hotel
Won't go again. broken sofa, dusty closets, TV doesn't work. Housekeeping doing a bad job.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice boutique hotel
This hotel was very nice to stay in. Great location near Bur Dubai and taxis are constantly available. Just make sure to turn on the water heater in the room otherwise the water is cold. They give 1 complimentary bottle of water. The towels are very scarce so make sure to ask for more upon check in.

4/10 Poor

nauman, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
A very standard and ordinary hotel
very weak customer service, the room was not ready when I checked in, noisy air conditioner, dirty and not enough towels, no hot water the second morning, no floor mates, the water from standing shower leaks to the floor and requires cleaning every time you take shower, very old microwave and iron, very slow wi-fi. Small little things that you expect in a 3 star did not exist. The only good feature is that it has a frig, small kitchen, so if you want to cook.. I will not recommend this hotel...

6/10 Okay

Henry

Not so Good
The hotel was just average for the price we paid. The bathroom definitely needs to be improved.

10/10 Excellent

Eric, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for the price.
I was in town for a week and found this hotel for only $70 per night for a 1 bedroom and was pleasantly surprised at the size of the room. Very good value and located only a short walk to Burjuman metro station.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Bare minimum hotel, too expensive for what you get
Overall fairly poor. Hotel staff was unorganized, constantly late, and forgetful. The room itself was massive and the bed comfortable. The cleanliness could have been improved and te washroom in general was dated. This hotel would be okay if it wasn't as expensive and if they didn't thraten to cancel my reservation a week before if I didn't prepay (even after booking the reservation with a 48-hr cancellation option over a montg in advance).

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must for Family holiday
Great staff, value for money and quality evening meals. Recommend family this as a family stay as its such great value with great transport links. The apartment was serviced regularily and room service was prompt. Am very pleased and will visit again !

8/10 Good

Ky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel apartment

8/10 Good

Majid Ullah

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Majid Khan, Abu Dhabi UAE

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
overall good but FD staff is un Pro
hotel rooms are good and location is very easy to approach the only thing i noticed that the front desk staff is dealing very unprofasionally i waited more than a hour to check in they have mentioned rooms are not yet ready checkin time was 1400 i reached there 1330 but room was allocated on 1440

2/10 Terrible

Ashley, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fawlty Towers style
Comedy of Errors, Smokey rooms, you have to ask for everything including getting the room made up.

8/10 Good

Christine, United Kingdom

Liked: Cleanliness, property conditions & facilities, room comfort
Holiday vacation
Apartment was big and spacious, good value for money..it was our second visit to this hotel/ apartments location was good for sight seeing, building work going on next to apartments which woke us up approximately 7am each morning .

6/10 Okay

Mischa, Uk

Big room, local amenities, helpful receptionist,
mostly out on business meetings, but the hotel is in good location for Business Bay Area, DXB mall, and local Burj Juman Mall. Fitness First gym and spa can also be found close by, so helpful if you want to use on short term basis steam and sauna, as this Aparthotel don't have. Overall it's ok except the mornings which is noisey at reception as the breakfast area is in the same open space.

2/10 Terrible

Vivek, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy Hotel Apartment far from any place
The Front Desk could not guide us from the Burjuman Metro Station as he himself did not know the way when we called him from our mobile, the tourist fee was asked at the check in itself, we had requested for 2 single beds but we were given one king bed, no toaster in the kitchen, wine glasses to drink water, tea, coffee sachets had to be asked to be refilled every morning & no grocery stores in walking distance, so it was difficult to manage the kitchen in the Hotel Apartment, The shower in the bathroom was loose & no soap holder too in the shower cubicle & when we asked them to fit a new soap holder they had no answer, the Hotel is very ill maintained & service very slow and the staff has attitude especially the room service boy Farhane, would not stay in this Hotel apartment again as it is very far from the Burjuman Metro station and wrongly stated in its nearby to it, not upto the mark and whenever you ask any staff a question why somethings which were not in the room ,their standard reply was , it is not available as per the Hotel Policy. the only good ones of the room service/housekeeping staff were Nabin & his woman colleague, don't remember her name , they were quite prompt in their service.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
great sized living area and space
was happy with the value received. Over all the facilities had all the amenities needed.

8/10 Good

just perfect, E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Perfect
good location for business travelers , spacious 1 bedroom apartment , close to spinneys

4/10 Poor

Ted, CANADA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as advertised
Room was poorly equipped and not as advertised. Not even a kettle in the room to boil water. AC did not work for a day. 2 English news channels on the TV. Wifi didnt work in the lobby but was ok in the room. Pool the size of a hot tub and not heated. Only positive note was that the staff were friendly.

10/10 Excellent

Kristine, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Experience
We had a pleasant stay in the hotel. The staff were accomodating and they would immediately respond to our queries. They always maintain the cleanliness of the room and I slept very well in the invitingly comfortable bed.

8/10 Good

sisters, canadians

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location close to mina bazaar and metro
This was my second time with family and after a long journey really appreciated fast check-in. Excellent location near metro and mina bazaar and lots of fast foods. We took 2 rooms and one was upgraded for free and rooms were spacious with free wifi and my son made good use of fitness center. Housekeeping staff very fast and efficient and our additional requests were met quickly. Overall great service.

2/10 Terrible

Andrei, auh

Disliked: Staff & service, property conditions & facilities
POOR
POOR SERVICE

10/10 Excellent

Santanu, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome...
It was a awesome stay... The only problem was, that I booked it for a single day, as I was not confirm about my stay duration, and it was a huge mistake... Bcoz, on check in, the extension was not permitted as the property was fully booked... however the property was excellent... It is within a apartment... The room was decorated and equipped with all modern amenities, attached kitchen with all necessary crockeries ... Overall, it was a beautiful hotel and highly recommendable.

8/10 Good

LeidT, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown
It was nice about 5 blocks from subway. You can walk it but take your time, very hot. Grocery stores close, go out of hotel take a left, not a right then a left on first block and you will be on the main street of stores. Reception at the time not well on directions. Cooked in kitchen and had nice fridge.

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

imran, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We were booked into xclusive maples hotel but were moved to their other hotel xclusive cassa which is only a stones throw away the hotel staff were very friendly especially the manager BALA. We enjoyed our time at this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotels rooms are clean and location is very good overall it was nice experience to stay at this hotel the only thing I didn't like the staff behavior they are very unprofessional and liars

6/10 Okay

Bader, USA

Liked: Staff & service, property conditions & facilities, room comfort
Needs Some Improvement
Good service, spacious place, good internet and not a bad reataurant. On the other hand, needs some upgrades. The bathroom had some mold and the entire apartment had a sewer odor.

8/10 Good

Kurian, Dubai

Liked: Staff & service, room comfort
The room was very clean and spacious. Very comfortable for family.Only thing is no washing machine available in room. The location was good.

6/10 Okay

Deb, US

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice size apartment in need of a thorough cleaning
The 1 bedroom apartment was very spacious and the staff was very friendly, however the apartment showed numerous signs of wear and tear. Needed to be painted terribly. Bad odor from not being thoroughly cleaned for quite some time. Doors, kitchen cabinet doors, etc. were covered in grime. With some good old fashioned cleaning and painting, this place could be awesome.

8/10 Good

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Hotel is good service is delayed but overall I enjoyed.

8/10 Good

Anilraj, Abu Dhabi

Liked: Staff & service
Pleasant stay
We got what we paid for.Hotel staff was very courteous.