Ratings based on 141 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, lots of construction, poor service

Posted 18-Sep-2014
Pros: Good facilities
Cons: Staff training
Location: Currently (Sepetember 2014), there is loads of construction on the roads outside the hotel, so its not easy to walk anywhere
Hotel is great (although the gym is limited, and a few machines were out of order during our stay). The service and organisation could be improved: -While on the beach sun loungers, we waited for 1.5 hours for the waiter to come ask us if we wanted a drink. He was too busy attending to people who were tipping him. We had to keep on waiving our hands, and eventually I had to go to the bar and complain. -At breakfast, the staff kept on forgetting our orders for tea/coffee (happened at least twice) -At check in, they convinced us to upgrade to the execute lounge, saying breakfast would be included etc. However, upon checkout, they tried to charge us for breakfast. Luckily, I went through the final bill, and had to argue with them until they removed it. They blamed it on a computer glitch.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic hotel

Posted 13-Sep-2014
The Westin is a fantastic hotel, rooms are very clean and very spacious. The hotel has a couple of pools with a private beach - which both have adults only areas. Staff at the hotel were really helpful and very friendly and the service was excellent. I would definitely return to gthis hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Top class relaxing hotel

Posted 29-Aug-2014
Pros: How polite the staff were, how clean and luxurious the hotel was.
Cons: The restaurants were expensive so we did not eat there all the time.
Location: The beach and pool views were really good. The only thing that was not so great was the building work going on at the front.
We arrived early at this hotel Monday morning and the staff really welcomed us. Our rooms were not ready so were escorted to the restaurant area for a free buffet breakfast. The choice on the menu was so much. After breakfast our rooms were still not ready and they said we could go change and leave our luggage to go to the pool and beach area. Which we did. Later in the day they asked us if we would like a luxurious presidential suite instead od the two connecting rooms we had booked. This suited us fine and we had the most amazing view from our ninth floor balcony. The suite was really lovely and we loved our stay at this hotel. The staff were so friendly and polite and always on hand to answer an questions. I would recommend thus hotel to my friends and family.
4 out of 5
Recommended
for Everyone
by A verified traveller from Runaway Bay QLD Australia

Great hotel but no regard to room type

Posted 28-Aug-2014
After the initial shock of incorrect bedding it was sorted the next day. We did lose time waiting for this problem to be sorted, but once sorted it was wonderful. We requested 2 beds and non smoking as I was travelling with my elderly mother, on check in (at 1.30am) I was told room was not available even though I had contacted the hotel earlier checking as I had the additional night booked. Hence we ended up on a smoking floor which was awful, then we had to wait til 4pm the next day to get a non smoking floor! It was very stressful but after that the stay was good.
5 out of 5
Recommended
for Everyone
by A verified traveller

Child friendly and very exquisite

Posted 24-Aug-2014
A very good experience i must say..reception was lovely and the outside view was fantastic also... good food variety..and good comfort.. Would.be using the hotel again.. Nice one
5 out of 5
Recommended
for Couples
by A verified traveller from scotland

excellent first visit to Dubai

Posted 21-Aug-2014
Pros: everything!
Cons: nothing we noticed
Location: once building works are completed it will be easier to walk to the Marina,local shops,other hotels--near Nakeel Metro staion
excellent location (even despite building works),lovely hotel, clean,good standard of food,professional staff
5 out of 5
Recommended
for Everyone
by A verified traveller from Northern England.

Very good hotel, on beachside, clean and welcoming

Posted 16-Aug-2014
Pros: Rooms, Cleanliness, Staff (including their attention to detail), Location, Facilities and Restaurants.
Cons: At the time of our visit there were road works in front of the hotel making access by car difficult.
Location: Dubai's attractions are easily accessible by car or taxi, but only the Marina is walkable in the heat. On site water-based activities available.
Very friendly and helpful staff, excellent location on the waterfront, good-sized rooms. The whole hotel was very clean and all facilities of a high standard - including the restaurants where we never had a problem getting tables. We would definitely go back to enjoy Dubai's many attractions from this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from manchester

Gorgeous hotel on the beach

Posted 15-Aug-2014
Had a fantastic week staying at this hotel. The staff were lovely and really helpful. The hotel is luxurious and the room was beautiful and very comfortable. Little touches like complementary fruit being brought to our room were really appreciated. The only slight negative was the returnable deposit of £400 that was required at check in that I wasn't aware of to pay towards any food and drink consumed in the hotel restaurants since we had booked room only.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Dubai in July

Posted 02-Aug-2014
Pros: The hotel is lovely, rooms are great, staff are helpful, pleasant and reactive to issues. Have stayed here twice and have never been disappointed.
The hotel is great, though during Ramadan not much is available in terms of food and alcoholic drinks not just in the hotel but out and about in Dubai, until after dark. A bit disappointing in that respect. During the month of July it's extremely hot, 46 degrees.
4 out of 5
by A verified traveller from Califoria

Nice enough business hotel - nothing distinctive

Posted 21-Jul-2014
Pros: Nice bathroom, comfortable beds, good view.
Cons: Hotel is way too generic and lacks character. Don't close the pool at night! It is so warm in Dubai it would be perfect to use the pool at night.
Location: Nothing to do in walkable distance except the hotel beach. However, short taxi ride to various attractions.