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Reviews of The Meydan Hotel Dubai

5 out of 5
The Meydan Hotel Dubai
Meydan Racecourse, Al Meydan Road, Nad Al Sheba, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 366 out of 566 reviews" "
Rating 8 - Good. 124 out of 566 reviews" "
Rating 6 - Okay. 27 out of 566 reviews" "
Rating 4 - Poor. 26 out of 566 reviews" "
Rating 2 - Terrible. 23 out of 566 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

MOHAMMADAMIN, tehran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place
Stayed 1 night in Apr 2024

10/10 Excellent

Bader

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel with friendly helpful staff .. but we noticed few bugs in the room and wifi did work for 2 days in whole hotel
Stayed 5 nights in Apr 2024

6/10 Okay

Malali

Travelled with family
Liked: Staff & service
As a five star hotel you think they have all the aminities but they only had a swimming pool but no steam room or sauna. Their gym was very small. It didn’t feel like a 5 star hotel.
Stayed 1 night in Mar 2024
Response from Mohamed Shawky – Hotel Manager on 27 Mar 2024
Dear Malali,Thank you for your online feedback further to your stay at The Meydan Hotel.Your valuable comments are greatly appreciated. Rest assured that we will continue to carry out improvement efforts to enhance our facilities and services.We look forward to welcoming you again in a near future.Warm regards,

10/10 Excellent

Shivakumar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent ambiance!
Stayed 4 nights in Jan 2024
Response from Mohamed Shawky – Hotel Manager on 9 Jan 2024
Dear Shivakumar,Thank you for your positive feedback.We look forward to welcoming you again.Best regards,

10/10 Excellent

Pierre-Louis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Gabriela Mena- Assistant Guest Relations Manager on 28 Dec 2023
Thank you for choosing to stay with Meydan Hotel. We appreciate your positive feedback is so precious for us. Looking forward to welcoming you back.

8/10 Good

ROJA

Stayed 3 nights in Nov 2023
Response from Gabriela Mena- Assistant Guest Relations Manager on 28 Dec 2023
Thank you for choosing to stay with Meydan Hotel! Your feedback is so precious for us. Looking forward to welcoming you back in the near future.

10/10 Excellent

Mutaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in Dubai
I had a fantastic stay at this hotel. The room was clean, the staff was friendly, and the breakfast was delicious. Highly recommend!
Stayed 5 nights in Oct 2023
Response from Gabriela Mena- Assistant Guest Relations Manager on 8 Nov 2023
Dear Mr. Mutaz,Thank you for taking the time to provide us with your 10 star rating. We hope to have another opportunity of welcoming you again at The Meydan Hotel. Best regards,

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
My visit was just perfect in all aspects other than the hotel requires some internal upgrades and preventive maintenance. As the toilet requires immediate actions to fix the ongoing odor problem that has in it (Room # 929)
Stayed 3 nights in Oct 2023
Response from Mohamed Shawky – Hotel Manager on 6 Nov 2023
Dear Samir,Thank you for your online feedback further to your stay at The Meydan Hotel.Your valuable comments are greatly appreciated. Rest assured that we will continue to carry out improvement efforts to enhance our facilities and services.We look forward to welcoming you again in a near future.Warm regards,

8/10 Good

kalisa Keva

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023
Response from Mohamed Shawky – Hotel Manager on 31 Oct 2023
Dear Kalisa,Thank you for taking the time to provide us with your 5 star rating.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Exellent
Stayed 5 nights in Oct 2023
Response from Gabriela Mena- Assistant Guest Relations Manager on 22 Oct 2023
Dear Guest Thank you very much for staying with us. We appreciate your valuable feedback!

10/10 Excellent

Aideen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Mohamed Shawky – Hotel Manager on 31 Oct 2023
Dear Aideen,It is great to receive your flattering rating.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Excellent

Alan, Denton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff making our stay extremely easy and comfortable from room to food and shopping all a pleasant experience….Beautiful facility with so many amenities…..very enjoyable.
Stayed 4 nights in Sep 2023
Response from Mohamed Shawky – Hotel Manager on 4 Oct 2023
Dear Alan,We appreciate your positive feedback about your recent experience at The Meydan Hotel. We do take pride in catering to our guests' needs the best way we can. Looking forward to welcoming you back in the not-too-distant future.Kind regards,

10/10 Excellent

Ebtisam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Mohamed Shawky – Hotel Manager on 4 Oct 2023
Dear Ebtisam,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Excellent

wageh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Mohamed Shawky – Hotel Manager on 1 Sept 2023
Dear Wageh,Thank you for your online rating further to your stay.We look forward to welcoming you again.Kind regards,

8/10 Good

Osha

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mohamed Shawky – Hotel Manager on 1 Sept 2023
Dear Osha,Thank you for your online rating further to your stay.We look forward to welcoming you again.Kind regards,

8/10 Good

amar

Stayed 3 nights in Jun 2023
Response from Mohamed Shawky – Hotel Manager on 9 Aug 2023
Dear Amar,Thank you for your online rating further to your stay at The Meydan Hotel.We look forward to your soon return.Kind regards,

10/10 Excellent

samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Mohamed Shawky – Hotel Manager on 29 Nov 2023
Dear Samir,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

4/10 Poor

pedro

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Breakfast was terrible. They did not get our order right for an hour. Had to try twice.
Stayed 2 nights in Apr 2023
Response from Mohamed Shawky – Hotel Manager on 12 Apr 2023
Dear Pedro,Thank you for your online feedback which we sincerely appreciate.We regret that we were unable to fully satisfy your recent experience in the hotel and we apologize for the inconvenience caused. Rest assured that we will carry out the necessary actions to improve our services.Thank you for your time. We hope to have another opportunity of welcoming you again.Kind regards,

10/10 Excellent

Chengetayi, Drayton Valley

Liked: Staff & service, property conditions & facilities
Everything
Stayed 4 nights in Mar 2023
Response from Shalini Gupta - Guest Relations Supervisor on 18 Mar 2023
Dear Chengetayi,Thank you for sharing your positive rating, which encourages us to deliver our best services, such as yours. Looking forward to welcoming you again.

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, amenities
First time back in 3 years and delighted to see some friendly faces staff wise who recognised us. I know it’s due a welcomed renovation between April and November but the people from conciege to breakfast at Farriars and the Pool area to Paddock View Restaurant are the heart beat. Specially like to recognise Prasanna efforts and service in both the latter mentioned areas. Breakfast team are brilliant too. Nothing is too much to ask. Can’t wait to see the new place in 2024
Stayed 5 nights in Feb 2023
Response from Mohamed Shawky – Hotel Manager on 9 Mar 2023
Dear Angela, Thank you for posting your online review.We are happy to receive your positive comments about our facilities and services. We do our best to go above and beyond the expectations of our guests. We hope to have another opportunity of welcoming you again. Kind regards,

10/10 Excellent

hassan Baker

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing everything was perfect
Stayed 7 nights in Feb 2023
Response from Mohamed Shawky – Hotel Manager on 1 Mar 2023
Dear Hassan, Thank you for posting your online review.We are happy to receive your positive comments about our facilities and services. We do our best to go above and beyond the expectations of our guests. We hope to have another opportunity of welcoming you again. Kind regards,

2/10 Terrible

Randa

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Probably the worst 5 star hotel I’ve ever stayed in. The service was terrible and every time I asked for help or support I was sent away.
Stayed 4 nights in Feb 2023
Response from Mohamed Shawky – Hotel Manager on 24 Feb 2023
Dear Guest,We regret to learn that your recent experience with us was less than satisfying. Please accept our apologies for any inconvenience caused.We trust that you will give us another opportunity to provide you with a better experience and surpass your expectations the next time.Sincerely,

10/10 Excellent

ABDULRAHMAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق فخم ونظيف ورائع
الفندق جميل وفخم ونظيف (ولا غلطة) ما شاء الله فعلاً مميز الفندق في كل شي النظافة والهدوء والشراحة والبوفيه وخدمة الغرف والدخول والخروج وتعامل الموظفين في الاستقبال وتمديد فترة الخروج إلى غير ذلك فعلاً المكان ولا غلطة
Stayed 4 nights in Jan 2023
Response from Mohamed Shawky – Hotel Manager on 20 Feb 2023
Dear Abdulrahman,Many thanks for your flattering remark and 5-star rating.We look forward to your soon return to The Meydan Hotel.Best regards,

10/10 Excellent

Mishel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marivic and Bed were the best house keeping staff for room 416 during my stay , I have been through thousands of properties This by far was the best house keeping service I received , was treated like royalties. & the rest of the staff were excellent , felt like living in Bukingham palace.
Stayed 8 nights in Jan 2023
Response from Mohamed Shawky – Hotel Manager on 1 Feb 2023
Dear Mishel,Thank you for reviewing your stay at The Meydan Hotel. I am delighted to learn that you had an enjoyable experience with us. We do our best to go above and beyond the expectations of our valued guests, such as yourself.Hoping to have another opportunity of welcoming you again.Best regards,

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Rooftop pool was fabulous and the hospitality was excellent
Stayed 5 nights in Jan 2023
Response from Mohamed Shawky – Hotel Manager on 1 Feb 2023
Dear Philip,I would like to take this opportunity to thank you for having chosen The Meydan Hotel for your recent stay.We appreciate your kind and positive review. I am most pleased to hear that you had a pleasant time with us.Hope to see you again in the near future.Kind regards,

8/10 Good

Harris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from Mohamed Shawky – Hotel Manager on 23 Jan 2023
Dear Harris,Thank you for your online rating.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

2/10 Terrible

constantine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa was out of order without any notice and rooms partying all night - no sleep
Stayed 4 nights in Jan 2023
Response from Mohamed Shawky – Hotel Manager on 23 Jan 2023
Dear Constantine,We regret to read that we were not able to meet your expectations.If there is anything that we could do to provide you with a better experience the next time, please feel free to let us know as we are always looking to further improve.With best regards,

8/10 Good

MOHAMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stuff
Stayed 1 night in Jan 2023
Response from Mohamed Shawky – Hotel Manager on 23 Jan 2023
Dear Mohamed,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Excellent

Liudmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and property, very big. Rooms are nice, just a bit smelly because of the wooden interior. Just a bit of an old smell
Response from Mohamed Shawky – Hotel Manager on 5 Jan 2023
Dear Liudmila,I am always pleased to receive feedback such as yours. My team and I are thrilled to hear that you enjoyed your time with us.We have duly noted your comments for improvements and we thank you for your valuable insights which will aid us to improve.We look forward to welcoming you again soon and retaining you as a fan of Meydan Hotels. Best regards,

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, big rooms, helpful staff, nice view. The sliding door for refrigerator room can’t be closed which keeps the light running all the time and disturbing my sleep. The breakfast was good but could be improved with more choices. Bed is not that comfortable as 5 star hotel.
Stayed 4 nights in Dec 2022
Response from Mohamed Shawky – Hotel Manager on 29 Dec 2022
Dear Omar,Thank you for your online feedback further to your stay at The Meydan Hotel.Your valuable comments are greatly appreciated. Rest assured that we will continue to carry out improvement efforts to enhance our facilities and services.We look forward to welcoming you again in a near future.Warm regards,Mohamed Shawky – Hotel Manager

10/10 Excellent

Amandeep

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 1 no issues
Response from Shalini Gupta - Guest Relations Supervisor on 7 Dec 2022
Dear Mr. Amandeep, Warm Greetings from Meydan hotel Dubai! Thank you for staying at Meydan hotel and sharing your valuable feedback which encourages us to deliver our best customer service. We definitely looking forward to welcoming you back!

2/10 Terrible

Bader

Business traveller, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
No Maintenance
Response from Mohamed Shawky – Hotel Manager on 13 Dec 2022
Dear Bader,We regret to read that we were not able to meet your expectations.If there is anything that we could do to provide you with a better experience the next time, please feel free to let us know as we are always looking to further improve.With best regards,

2/10 Terrible

Bader

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad Hospitality
Response from Mohamed Shawky – Hotel Manager on 12 Dec 2022
Dear Bader,I regret to learn about your disappointment with the hotel experience and would like to extend our sincerest apologies for the inconvenience caused.Rest assured that we have addressed your concerns with the respective departments and corrective measures will be taken accordingly to enhance our facilities and services.Once again, thank you for your valuable feedback. We look forward to welcoming you again soon and provide you with a better experience the next time.Sincerely,

2/10 Terrible

Rosalynd

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
A very unsafe environment. The glass elevator broke down and the panic button did not work. Eventually after about 25 min of us screaming to get staff attention a guy came over and shrugged at us. After about 15 more minutes he grabbed his colleague who was also unsuccessful in getting us out of the elevator. Meanwhile the elevator was shifting between floors abruptly. Eventually my partner pried the doors open with his hands and we had to jump out. There was no apology from staff or check in with us done after. Furthermore we felt uneasy and uncomfortable during our stay here as the hotel staff treated us with hostility and in an unpleasant manner during the stay especially by the head waitstaff at breakfast. He would harass us and encourage us to leave breakfast as soon as we had finished our last bite. When we mentioned to the front desk our dissatisfaction with our stay and how we felt unsafe they brushed us off with offering us a free upgrade during our next stay with them, even though we expressly told them we did not wish to return due to our numerous safety concerns.
Stayed 5 nights in Oct 2022
Response from Mohamed Shawky – Hotel Manager on 2 Nov 2022
Dear Rosalynd,We appreciate you taking the time to provide us with your valuable comments about your recent experience at The Meydan Hotel.I deeply regret to hear about the difficulties that you have encountered, which are certainly not indicative of the standards that we are known for. Your comments are much appreciated as they are indeed crucial in supporting our improvement efforts. Rest assured that we will do our utmost to ensure that a similar incident will not take place again.Thank you once again for your feedback. We hope you will give us another opportunity to welcome you again in the very near future so that we may show you that we stand behind our commitment to grand hospitality. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2022
Response from Shalini Gupta - Guest Relations Supervisor on 18 Oct 2022
Dear Guest, Warm Greetings from Meydan hotel Dubai! Thank you for staying at Meydan hotel and sharing your valuable feedback which encourages us to deliver our best customer service. We definitely looking forward to welcoming you back!

10/10 Excellent

Esteban

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
One of my favorite stay, the rooms are spectacular, super spacious. The staff is very friendly. I will come back and it is closed to all the clubs near by
Stayed 1 night in Jul 2022
Response from Shalini Gupta - Guest Relations Supervisor on 1 Aug 2022
Dear Esteban, Warm Greetings from Meydan hotel Dubai! Thank you for staying at Meydan hotel and sharing your valuable feedback which encourages us to deliver our best customer service. We definitely looking forward to welcoming you back!

8/10 Good

Khalifah, salwa

Stayed 3 nights in Jul 2022

10/10 Excellent

Amandeep

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very friendly Specially the duty manager jyoti Shrivastava she was very co/operative .front desk were very nice people. Thanks and I really wanna come back again. Thanks so much Meydan
Stayed 1 night in Jul 2022
Response from Shalini Gupta - Guest Relations Supervisor on 23 Jul 2022
Dear Mr. Amandeep, Warm Greetings from Meydan hotel Dubai! Thank you for staying at Meydan hotel and sharing your valuable feedback which encourages us to deliver our best customer service. We definitely looking forward to welcoming you back!

10/10 Excellent

Rawad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool is excellent, staff are very professional and nice The hotel used to be much more luxurious and the hospitality was better like tea and coffee and wet towels were offered when you enter but not anymore
Stayed 2 nights in Jul 2022
Response from Shalini Gupta - Guest Relations Supervisor on 22 Jul 2022
Dear Mr. Rawad Warm Greetings from Meydan hotel Dubai! Thank you for sharing your valuable feedback about the hotel and the staff. your feedback regarding serving tea & coffee will be highlighted to the hotel management to look in to the consideration, as it was stopped due to Covid19. looking forward to welcoming you back at Meydan!

10/10 Excellent

Richonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely return!
This was my absolute best hotel stay. I had such an amazing time here. The staff were all extremely friendly and polite. This was our first time in Dubai and we felt so welcomed and comfortable. We highly recommend staying here and will only use this hotel when we return to the country. Thank you!
Stayed 11 nights in Jun 2022
Response from Shalini Gupta - Guest Relations Supervisor on 15 Jul 2022
Dear Richonja Warm Greetings from Meydan hotel Dubai! Thank you for staying at Meydan hotel and sharing your valuable feedback which encourages us to deliver our best customer service. We definitely looking forward to welcoming you back!

10/10 Excellent

mohammed

Stayed 1 night in Jun 2022
Response from Shalini Gupta - Guest Relations Supervisor on 15 Jul 2022
Dear Mr. Mohammed Warm Greetings from Meydan hotel Dubai! Thank you for staying at Meydan hotel and sharing your valuable feedback . We definitely looking forward to welcoming you back!

2/10 Terrible

fathi

Stayed 1 night in Jun 2022
Response from Shalini Gupta - Guest Relations Supervisor on 22 Jul 2022
We sincerely regret to read about your dissatisfaction during your stay at our hotel, although the majority of our guests have rated the quality of our products and services as well as the service rendered by our team as one of the top five stars hotel in Dubai. We have a multinational team working with us who we consistently train and consider as our valuable asset that we are proud to have. Rest assured that we remain committed to delivering an excellent service to our valued guests, such as yourself. We certainly trust that you’ll change your perception of us and provide us with another opportunity to show you the true hospitality that we are known for.

2/10 Terrible

fathi

Stayed 1 night in Jun 2022
Response from Shalini Gupta - Guest Relations Supervisor on 22 Jul 2022
We sincerely regret to read about your dissatisfaction during your stay at our hotel, although the majority of our guests have rated the quality of our products and services as well as the service rendered by our team as one of the top five stars hotel in Dubai. We have a multinational team working with us who we consistently train and consider as our valuable asset that we are proud to have. Rest assured that we remain committed to delivering an excellent service to our valued guests, such as yourself. We certainly trust that you’ll change your perception of us and provide us with another opportunity to show you the true hospitality that we are known for.

10/10 Excellent

Shamlan

Stayed 1 night in May 2022
Response from Shalini Gupta - Guest Relations Supervisor on 13 Jun 2022
Dear Guest Thank you for sharing your valuable feedback and looking forward to welcome you again at Meydan.

10/10 Excellent

Yaacov

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Shalini Gupta - Guest Relations Supervisor on 13 Jun 2022
Dear Guest Thank you for staying with us and taking your valuable time to rate the score of your recent stay at Meydan hotels. we look forward to welcoming you again.

10/10 Excellent

Kevin

Stayed 2 nights in Mar 2022
Response from Shalini Gupta - Guest Relations Supervisor on 22 Jul 2022
Thank you for staying with us and taking your time to rate the score of your recent experience in our hotel. We look forward to welcoming you back soon!

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
A hotel stay where everything was just as it should be.
Stayed 1 night in Feb 2022
Response from Shalini Gupta - Guest Relations Supervisor on 20 Mar 2022
Dear Mr. Robert Thank you for staying with us and taking your valuable time to rate the score of your recent stay at Meydan hotels. we look forward to welcoming you again.

10/10 Excellent

Constantine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2022
Response from Shalini- Guest Relation Supervisor on 27 Feb 2022
Thank you for staying with us and taking your valuable time to rate the score of your recent stay at Meydan hotels. we look forward to welcoming you again.

10/10 Excellent

ayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only problem is the noise from the night club at night which was quite audible in the room till very early in the morning .
Stayed 3 nights in Feb 2022
Response from Mohamed Shawky – Hotel Manager on 22 Feb 2022
Dear Ayman, Thank you for your feedback. We are pleased to receive your perfect rating but at the same time regret to learn about the noise disturbance that you have encountered. We apologize for the inconvenience caused. Thank you once again for your time. We look forward to welcoming you again in the not-too-distant future. Kind regards,

2/10 Terrible

Yasir

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Mohamed Shawky – Hotel Manager on 22 Feb 2022
Dear Yasir, We regret to read that we were not able to meet your expectations. If there is anything that we could do to provide you with a better experience the next time, please feel free to let us know as we are always looking to further improve. With best regards,