Ratings based on 1,102 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Ottimo rapporto qualità prezzo

Posted 29-Jul-2015
Pros: posizione e confort
Location: hotel a jumeira vista mare con spiaggia attrezzata. La zona è collegata alla metro da una linea di ferrovia di superficie in 5 minuti
Hotel in zona jumeira proprio con vista sul mare e su the walk Camera curata ampia e panoramica . Posizione albergo valida se si vuole godere del mare e della passeggiata serale sui bar e ristoranti di The Walk. Meno pratico se si vuole andare nella parte vecchia della città che dista circa trenta minuti di metro
5 out of 5
Recommended
for Everyone
by A verified traveller from Perth, Australia

Great experience

Posted 21-Jul-2015
Great location, friendly and helpful staff, great value for money
Comment from Hotel Management
23-Jul-2015 by Simon, Hotel Management
Dear Guest, Thank you for choosing Sofitel Dubai Jumeirah Beach and for sharing your 5* review and comments. I am particularly happy that our ambassadors left you with such a good impression and you felt that you got good value for your stay. We hope you will return. Kind Regards, Simon Stewart
2 out of 5
by A verified traveller

Good hotel but no privacy

Posted 20-Jul-2015
Would rate the experience as 2.5 star for a 5 star hotel. Hotel placed my room next to neighbors who were very loud (blasting music/loud drunk people) who we'd hear from from -their- rooms constantly. Walls are extremely thin and rooms are facing each other (terrible sound isolation). Couldn't take my comfort because of how everything can be heard from outside the room. Hotel apparently doesn't allow guests to receive delivery (food/etc). Hotel personnel didn't offer to bring food up; I had to retrieve it myself (weird for a 5 star hotel).
Comment from Hotel Management
24-Jul-2015 by Simon, Hotel Management
Dear Guest, Thank you for your recent visit and for taking the time to share your comments with us. I am sorry that your experience fell below your expectations and that you were disturbed by neighbouring guests. Our security team is available 24hours to attend to any disturbance and ensure all of our guests enjoy their time with us. That this was not the case for you is regrettable and again my sincere apologies. We do restrict access to the guest floors for the comfort and security of all registered guests, so delivery to the room is not possible. However, you are quite right, one of our ambassadors should have offered to bring the items to your room. I will share your comments and feedback with our team in the hopes that we may improve on our service. I hope you will consider returning in the future and allowing us the opportunity to do better. Kind Regards, Simon Stewart.
5 out of 5
Recommended
for Everyone
by A verified traveller from canada

Fantastic hotel close to the restaurants on JBR

Posted 16-Jul-2015
Hotel was fabulous which made the holiday a great experience. All I can say is to take plenty of money as eating out and drinks very expensive however , all of JBR restaurants are pretty much same price.
Comment from Hotel Management
18-Jul-2015 by Simon, Hotel Management
Dear Guest, Thank you for your recent visit and for your 5* rating! We are so pleased that your holiday was a great experience and you found our hotel to be Fantastic! We hope to be able to welcome you back very soon to JBR and the Sofitel Dubai Jumeirah Beach. Warm Regards, Simon Stewart
4 out of 5
Recommended
for Everyone
by A verified traveller from Paris

Bon hôtel avec un personnel très aimable

Posted 15-Jul-2015
Pros: La propreté et la qualité de service
Cons: Le bruit (comme dans toute la ville) il y a des travaux partout autours. Dommage aussi qu'il n'y ai pas de plage privative.
Location: Très commercant et en bord de mer.
Hôtel bien situé. Très propre avec un personnel au petits soins
5 out of 5
Recommended
for Everyone
by A verified traveller from houston, tx

Good location

Posted 02-Jul-2015
Me and my fiancé went to Dubai for vacation and loved it, the hotel was in a good location, there are stores and restaurants all around it
Comment from Hotel Management
10-Jul-2015 by Simon, Hotel Management
Dear Linda, Thank you for your comments and for choosing Sofitel Dubai Jumeirah Beach. We are pleased that you and your fiancé loved the property and our great location on "The Walk" in JBR. We hope you will return for your honeymoon. Best Regards, Simon Stewart - Guest Relations Manager
4 out of 5
by A verified traveller from Europe

Excellent location

Posted 29-Jun-2015
Pros: Excellent location
Cons: The bed, and the pillows
Location: Close to the beach, restaurants, the Dubai tram and easy access to the Metro via the tram.
The Sofitel is in an excellent location, close to the beach and all the restaurants in the Dubai Marina. It is close to the tram in this area, which connects to the Metro, so one can easily go to the shopping malls, or connect to the Atlantis. The main problem we had with the Sofitel is the quality of the bedding. The bed was terrible; so soft and old that it literally sank when you lay on it. Both my husband and I had a sore back each morning, something neither of us normally experience. It seems to be the norm nowadays that feather pillows are provided, which i dislike as they provide little support in my opinion. The Sofitel claims to provide 4 kinds of pillows for the guest to choose from, but when i rang and asked for a firm, or foam pillow, i was provided with a tiny, square shaped "pillow", which seemed like it was taken from the inside of a couch cushion and placed inside pillow cases. It was small, lumpy and unsatisfactory. Very disappointing; especially when you consider that a hotels business is really to provide a decent nights sleep for ones guests. The Sofitel really needs to update their beds and invest in a decent supply of pillows to suit their guests tastes. While we had no other issues with the hotel at all, and the location/price were good for the Dubai Marina, we would not stay at this hotel again based upon the low quality of the bedding. Too bad as otherwise the hotel was great.
Comment from Hotel Management
10-Jul-2015 by Simon, Hotel Management
Dear Alessandra, Thank you for your visit and for sharing your feedback. My sincere apologies that our signature MyBed™ concept did not meet your expectations, it is usually one of the things our guests rave about. I will share your comments with our housekeeping team and hope, despite your experience, you will try us again. Kind Regards, Simon Stewart - Guest Relations Manager
5 out of 5
Recommended
for Couples
by A verified traveller from Adelaide

Staff were brilliant

Posted 25-Jun-2015
Pros: Class
Cons: Bigger pool would be nice
Very nice hotel in good location close to beach with wonderful staff to help us choose things and places to go.
Comment from Hotel Management
01-Jul-2015 by Simon, Hotel Management
Dear Joe, Many thanks for choosing Sofitel Dubai Jumeirah Beach and for leaving your feedback on the site. Our ambassadors will be pleased to know you appreciated their efforts. We hope to welcome you back to JBR and "the Walk" in the near future. Kind Regards, Simon Stewart - Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Stay

Posted 23-Jun-2015
I had a great experience with this hotel while I was visiting Dubai. Cleaning staff pay attention to every detail, including giving us extra bottle water... Hotel staff are also very friendly. The location of the hotel is also great, very close to all the shops and is right in front of the beach. The swim pool is a little smaller than I expected but it has a nice and romantic swim up bar. The only drawback is the food. The lunch buffet We had has very limited choices for entry. I couldn't enjoy much. Hopefully, they can improve it. Other than that, that was a very pleasant stay.
Comment from Hotel Management
30-Jun-2015 by Simon, Hotel Management
Dear Guest, Thank you for your visit. We are happy you had a"Great Stay" at Sofitel Dubai Jumeirah Beach. Our ambassadors will be very pleased to have your compliments and I will pass along your feedback to our chef. I hope you will return to visit us again. Kind Regards, Simon Stewart - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from BFs

Posted 22-Jun-2015
Best hotel I have stayed in fantastic staff and location is second to none in Dubai beautiful views would certainly stay here again
Comment from Hotel Management
30-Jun-2015 by Simon, Hotel Management
Dear Mike, Thank you for such a Magnifique review. Are ambassadors will be pleased to have your title of fantastic and you do us a great honour by saying that this is the best hotel that you have ever stayed in. I sincerely hope that we will have the pleasure of welcoming you back soon. Best Regards, Simon Stewart - Guest Relations Manager