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Reviews of Regent Palace Hotel

4 out of 5
Regent Palace Hotel
World Trade Centre Rd, Dubai

Reviews

6.8
Rating 10 - Excellent. 55 out of 413 reviews" "
Rating 8 - Good. 152 out of 413 reviews" "
Rating 6 - Okay. 107 out of 413 reviews" "
Rating 4 - Poor. 60 out of 413 reviews" "
Rating 2 - Terrible. 39 out of 413 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Dinesh

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

4/10 Poor

Vikki

Disliked: Cleanliness, property conditions & facilities
Not recommended due to hygiene. I saw a rat running in the corridor and small cockroach in my room. Staffs are friendly, room service food is good. Conveniently located at an interchange metro station.
Stayed 4 nights in Dec 2023

6/10 Okay

Vinod

Business traveller
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023

2/10 Terrible

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was on the 2nd floor. Unfortunately there are 5 night clubs on the ground floor and the dance music was very loud in the room we had
Stayed 1 night in Oct 2023

4/10 Poor

Abdul Salam

Disliked: Cleanliness, amenities, property conditions & facilities
V bad experience very noisy horible break fast the price and priorities are different for everyone I will never recommend to anyone locally more hotels in same areas are more better
Stayed 5 nights in Oct 2023

8/10 Good

khozema

Liked: Cleanliness, staff & service
Had a leaky toilet and a hallway light taht did not work. The staff fixed the leaky toilet after several days and the light was never fixed. The location is convenient, but also loud as there are bars downstairs.
Stayed 3 nights in Jul 2023

8/10 Good

RENATO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like location
Stayed 4 nights in Feb 2023

4/10 Poor

Jagadish

Business traveller
Disliked: Property conditions & facilities
Hotel with great location, but lacking service
Extremely noisy... loud music (from night club) can be heard in the room. So sleepless nights Poor breakfast service. No telephone responses to front desk.
Stayed 7 nights in Mar 2022

4/10 Poor

HAYAT UL, Jeddah

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A long list of complain but in short, A lot to do at this Hotel, this one requires a complete renovation. Location is excellent for visitors.
Stayed 1 night in Dec 2021

2/10 Terrible

asif

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel i ever stayed.
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples not allowed, only with marriage documents
If you're coming from a Westernized country do not stay here. Couples will not be allowed to stay. They will charge 150 extra per night.
Stayed 3 nights in Feb 2021

10/10 Excellent

Nitai

Stayed 3 nights in Jan 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very close to Burjuman metro station. Awful breakfast, quality and selection. Loud music every day till 3am.
Stayed 3 nights in Feb 2020

4/10 Poor

John, Sussex, Uk

Business traveller
Disliked: Property conditions & facilities
I would NOT recommend this Hotel mainly due to the club music going on until 3pm EVERY day of the week, kept me awake some nights. Moved rooms 3 times in 5 nights. Manager didnt keep his promise to get me a room without noise. They say they are dealing with this but not sure if i believe this.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Renovated as soon as possible, rooms to old, bathroom too old
Stayed 2 nights in Feb 2020

2/10 Terrible

Jalil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a terrible place. Just don’t go there. Dirty property and a bad staff
Stayed 1 night in Jan 2020

2/10 Terrible

shahab, Tehran

Business traveller
Liked: Cleanliness
At night comes a lot of noise from the dancing room belong the regent palace hotel, you could not sleep just for an hour
Stayed 1 night in Dec 2019

8/10 Good

TANZEEM

Business traveller
Liked: Staff & service
Nice average comfortable hotel
Nice location , choice of restaurants near by
Stayed 2 nights in Nov 2019

8/10 Good

MAURICE ANTHONY

Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Found Cockroaches in room. Had to always ask for standard items in room toilet paper/towels door chain, high level of mould damp smell, noise level is very high from hotel, expect to sleep from 3am
Stayed 6 nights in Oct 2019

6/10 Okay

Verified traveller

Fine Location but Poor Services (Bad Wi-Fi)
It was a business trip. Location was good, nearby to metro and mall. Hotel though is bit congested , rooms were clean. Wifi was horrible , I could not access mails. Breakfast was OK , though not vast but acceptable.
Stayed 5 nights in Oct 2019

2/10 Terrible

Mehboob

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay.
Very uncomfortable too noisy. (Music all night long) And not worth staying. Very arrogant receiptionest. Pathetic stay. Never recommend this to anyone.
Stayed 3 nights in Oct 2019

4/10 Poor

Yusha

Disliked: Property conditions & facilities
Making a mistake for not adding my niece on the list of guests they charged me twice the amount that you would originally book. Its like booking another room but giving you just one room. They dont honor/stick with the reservation that you made. I requested a twin bed room, when i checked in they gave me a king size bed room instead. I attempted to tell the hotel concierge that greedily charged me for two rooms for my whole stay that i reserved a twin bed room and not the room he gave me and he said. It's okay, we will provide you with an extra bed (portable bed) very uncomfortable. That's not the point, i made reservation and make sure you honored it. Mind you that i had sent them my itinerary so they know im coming in late in advance. Rooms has wholes on the floor and tub need replacement, mediocre toilet flushes. Towels stinks, pillows are hard as rock very uncomfortable. One good thing with this is the location. They just need to update their hotel
Stayed 5 nights in Sep 2019

2/10 Terrible

Esteban

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Raj, Australia

Travelled with partner
Liked: Staff & service, amenities
This is an old property, with bathroom design that was popular in 90's. In the downstairs toilet that I used when I arrived early at the hotel and was waiting for check in, I was greeted by a cockroach! Not exactly a good start to a hotel stay! The downstairs toilet was filthy throughout my stay there. The air con was working fabulously and the room had all the things you would expect including a small fridge, but no 'bar fridge' which I prefer anyway because we don't generally use it and have to wait for it to be checked when we are checking out. The location was fantastic for old Dubai and we were literally opposite a large mall called the Burjuman Mall and the Metro Station. If you need anything, there is a big Carrefour supermarket right opposite. The day pass for metro, buses and ferries included cost Dhs 22 each and we found that a good way to explore as we didn't want to go on a pre-booked tour...only down side is that there can be a lot of walking involved. The hotel had 4 different clubs, including a Bollywood Dance Bar, Live music bar and Indian music live singers and a Phillipino Club. Couldn't find any place like a disco anywhere nearby. I was later told by friends that these type of places are more near Jumaira Beach. Other advantages for this place is that it is close to the Gold Souk and Shopping. Taxi to and from Airport costs approx Dhs 50.
Stayed 2 nights in Jul 2019

10/10 Excellent

Mohammad, London city uk

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and location and friendly staff nice big rooms only thing breakfast is not great.other than that good hotel with reception staff very helpfull
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 10 nights in Mar 2019

6/10 Okay

NAJMA, England. UK.

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location of the hotel was excellent, within walking distance of Burjuman Mall, Meena Bazaar and the Metro. The music from the night clubs was very loud and went on till early hours of the morning.
Stayed 10 nights in Mar 2019

6/10 Okay

CanadianinDubai, Ottawa

Liked: Staff & service
Location is perfect. 2 minute walk to the metro and bus stations. Opposite to a big mall and Carrefour. Night club on the ground floor was too noisy till after 2 am. People were shouting in the hallway after midnight, you literally feel you landed in Bombay not Dubai. Found a cockroach first night coming out of the mini bar. Complained so they moved me to a “cleaner” room. Next day I found a small cockroach on the bed linen. I was disgusted and wanted a refund to move to another hotel but they said booking was done online and it was not possible. They offered to move me to a suite but it was so stuffy and seemed to be closed for a long time. Finally spent the last 3 nights of my 5 day stay in a room with no insects. Manager sent me a fruit basket and was very apologetic.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 5 nights in Mar 2019

6/10 Okay

GBENGA

Disliked: Property conditions & facilities
Even though I booked an early book in, they kept me for over 4 hours day
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

2/10 Terrible

Noel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experiance
Never visit this hotel. Old property not maintained. Parking very poor. Noise from clubs. Can't sleep properly. Flush tanks do not work properly. Very rude staff. Overal a very very bad experiance. Doubt the four star rating.
Stayed 4 nights in Feb 2019

8/10 Good

Wendy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Airport and Metro.
The best feature is the convenient location. It's on a main boulevard, so it's easy to get a taxi, and the Metro is 100 yards away. That's appreciated in a city where everything is spread out and one has to walk a lot. My room was spacious, with tasteful decor. As in most locations in this part of the world, the five-times-a-day call to prayer wakeup service is operational. The local neighborhood is no selection-rich for dining and shopping, but the location is great as headquarters from which to roam. I enjoyed my stay.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and cooperative staff! Very good service Excellent location of the property close to metro making it convenient to move around Dubai. Very busy area with taxis available at any time!
Stayed 2 nights in Jan 2019

8/10 Good

Fahmida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Good hotel for the price. Friendly staff. Great area if you don’t want the downtown life
Stayed 4 nights in Jan 2019

2/10 Terrible

Ania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience.
I will like to inform you that i use this app frecuently and until yesterday i was realy pleased with the service and the quality and kindness of the company. But from yesterday i didn't experience what i was expecting. Actually i made a booking for another hotel but there was a misunderstanding about our booking, when we went to the hotel to do the check in the hotel told us that the booking was cancelled and the hotel was full.I didnt get any notificatiin about it and then i called to Hotels.com and a person from your company relocated me here in this one. I asked the person to check for me a hotel with the same facilities that I was paying for in the previous one and smoking room. When we went to the hotel we realised that the level of the hotel wasent what we were expecting. The room smells bad and old .No towels in the washroom, the service very poor; in the breakfast today no variety of food.Only Indian food.I asked for an omelet with cheese and there weren't cheese available and the bread toaster broken.The bufet very poor Fornitures in the hotel are very old and not repared properly and is very difficult to sleep in the night cause the noise from the night club that belongs the hotel. The bed is not confortable at all and in general the level is very low compare to the hotels that I used to book with 4 stars with your webside.This was my husbands gift for new year and I am wishing to go home better than stay here just that the money is already paid.
Stayed 3 nights in Jan 2019

8/10 Good

SYED

Liked: Room comfort
overall good experience :)
Stayed 1 night in Dec 2018

4/10 Poor

Rami

Liked: Cleanliness, staff & service, room comfort
Weak water
Water was very weak at the room
Stayed 1 night in Dec 2018

2/10 Terrible

Manickaraj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Very Very WORST CLASS hotel in Dubai
stay is for Business. Strongly not recommend this Regent Palace Hotel for any type of guests to stay, worst service, dirty maintenance, no cleanliness, only surrounding areas is good to choose this hotel, otherwise, worst in class.
Stayed 7 nights in Nov 2018

8/10 Good

FoFo, Jeddah, Saudi Arabia

Liked: Staff & service, property conditions & facilities, room comfort
I only stayed for one night. The hotel location is convenient. It is opposite to Burjuman center and very close to the metro station. The room was spacious and the breakfast was ok. Overall, it was a nice stay.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazed to find out at check-in guests not allowed
Not so good because I was not allowed to have a guest with me.
Stayed 2 nights in Nov 2018

10/10 Excellent

RAKESH, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location , get train connection for any part of city . prefered for business trip
Stayed 3 nights in Sep 2018

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The Hotel’s rooms was very well presented and staff helpful , location was very convenient for our stay in Dubai
Stayed 2 nights in Sep 2018

6/10 Okay

Hassan

8/10 Good

Rachna, New Jersey

Liked: Cleanliness, staff & service
Nice hotel in Bur Dubai
The hotel in nice. Staff is very friendly. Location wise its near to Meena bazaar. Perfect location wise. The breakfast was awesome. Kids enjoyed the dosa station, omlette station and Pav bhaji. There are many restaurants in the hotel. Also many Indian cuisines near it like Jalebiwala, Bikanervala, Kulcha King, Chappan Bhog. There is a place for masala tea nearby - Karak Time. Only thing that needs to be changed is to have some more light. Rooms are fine and nicely decorated. Bathroom condition can be improved. There were some leakages. But overall the hotel was nice and would recommend to a friend.
Stayed 1 night in Dec 2017
Response from Aileen on 4 Mar 2018
Dear Mr.Rachna, Greetings from the Regent Palace Hotel!!! Thank you for taking time to give us your positive feedback with regards to our services and location. Looking forward in welcoming you back to the Regent Palace Hotel in the near future. With best regards, Ms.Aileen A. GM Room Division

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stay at Regent Palace
it was amazing. since the front office is not so trained on check-in process, it took more than 30 mins to get the check-in done. Also the hotel has introduced some new policies which is really an overhead for the visitors. Overhead like deposit of AED 200 upon check-in, no visitors is allowed to the room are some of the eg... The wifi was very bad.
Stayed 2 nights in Dec 2017

6/10 Okay

Hasan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was very close to Burjaman station. Staff was very helpful. But rooms were old and need to improve alot. Bathrooms were not good. Toilet wasn’t flushing but they sent a plumber to fix it. Breakfast was pathetic. Never pay more than $60 for this hotel or 55. Only good thing was location.
Stayed 4 nights in Nov 2017