Ratings based on 66 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne Australia

Fabulous hotel for relaxation

Posted 18-Jul-2014
Pros: Everything from pool to restaurants
Cons: Nothing that we could see
Location: Taxi service is easy in Dubai so location not a problem. Advantage is private beach
We booked One & Only at a great rate for July. The attentiveness of staff and service was outstanding.
1 out of 5
by A verified traveller from brisbane

Unsatisfactory Experience

Posted 15-Jul-2014
Pros: The only positive for this hotel was the service staff, they were friendly and helpful although the mgt staff could have been more accommodating.
Cons: The room cleanliness, quality of restaurant food, the Spa facility staff as they were rude. Providing better value for money.
Location: Location was very bad, it was away from most of Dubai's primary attractions.
When we arrived, our room had the following issues: 1) Dust on all furniture 2) Stick residue on the table 3) Stains on the couch and bed linen 4) Room had a mouldy smell 5) Stains on the bath tub 6) Water marks on bathroom vanity (not cleaned properly) 7) Tiled floor areas were sticky 8) Carpets were stained and not professionally cleaned 9) Room was located at the complete end of the hotel and away from facilities. We complained about the room and were provided with a new room that was closer to the hotel facilities, however the room was not cleaner. The hotel sent out staff to re clean the room however, we had to repeatedly remind them of areas that were not cleaned. I honestly felt that the hotel did no live up to our One and Only experience at the Cape Town, South Africa hotel. I booked for 9 days at the hotel and disappointed. The hotel restaurants quality of food was not worth the price being charged. Overall I am very disappointed and I am hesitant to book at any other One and Only resort.
5 out of 5
Recommended
for Everyone
by Adeel from Birmingham

Superb service and hotel

Posted 30-Jun-2014
Stayed here with my wife while on holiday. It has to be said it's one of the best experiences that I have had while staying at a resort. I have stayed in a quite Afew hotels and resorts and this is truely unique.
5 out of 5
Recommended
for Everyone
by Pia from Sydney Australia

Fabulous boutique hotel, great location

Posted 27-Jun-2014
Pros: The Bed, service, swimming pool, restaurants/bars, buggy service when too hot and air-conditioned bus transfer to other sections of the hotel.
Location: Near the marina - sailing and other water activities, sunset cocktails on the rooftop/Marriott. We didn't do much due to heat in mid June.
The One & Only Royal Mirage was recommended by our son over the many other Dubai hotels. We needed somewhere to chill and relax after 3 weeks of travelling with a group of 12 in Turkey and we are so happy we chose this boutique hotel. The bed was the best we've slept in anywhere, levels of comfort in the room exceptional and service excellent. The location is great, close to the marina with plenty happening on the water off their private beach, and there are many great restaurants and bars to choose from between the Palace and Arabian Court. Even in the heat of mid-June, our 4 days beside the wonderful pool were blissfully relaxing and cool. We would recommend this hotel to anybody and hope to return one day.
4 out of 5
Recommended
for Everyone
by A verified traveller

Amazing location

Posted 13-Jun-2014
The hotel has a perfect location and great food. The beach by hotel is very clean. I really enjoyed my stay there.
3 out of 5
by louli

Poor service

Posted 07-Jun-2014
The staff around the pool are not friendly. The service is poor and they barely pass around for fruits and refreshments. We had lunch in the Italian restaurant and 3 out of 4 dishes ordered came wrong. The manager did nothing about it when I complained.
5 out of 5
Recommended
for Everyone
by A verified traveller

nice quite hotel

Posted 04-Jun-2014
great hotel to relax and have agreat time for everyone
5 out of 5
Recommended
for Everyone
by Dr from Manchester, UK

Excellent hotel, not too busy, not too quiet

Posted 22-May-2014
Pros: Pretty much everything
Cons: The cost of the meals!
Location: Good central location, close to JBR walk and the palm, also not far from Wild Wadi and Mall of the Emirates
Lovely layout, seemed to attract a nice clientele, no rowdy behaviour seen, lovely calm atmosphere. "Chilled out" sums up the ambience. Other popular hotels in Dubai tend to have very noisy foyers and lounge areas, but not here. The staff really were a cut above other hotels and we were made to feel very special.
5 out of 5
Recommended
for Everyone
by Jan from Bognor

Beautiful hotel, lovely surroundings

Posted 21-May-2014
Pros: Luxurious
Cons: Nothing
Location: Burg Kalifa, Burg Al Arab, Malls.
Wonderful. A lovely experience. Visited all the tourist attractions. Expensive. Didn't think the Burg Al Arab was worth the money. Can't go right to the top.
5 out of 5
Recommended
for Everyone
by A verified traveller from Brentwood, Essex

Perfect hotel, perfect location, secret treasure!

Posted 21-May-2014
Perfect hotel with the best hospitality, not a mobbed shopping centre like hotel like some of the others... (Berge, Atlantis, jumeirah) tourists everywhere taking a million pictures! Nice to see but horribe to stay. One & only is just right, a very peaceful relaxing hotel. I wouldn't stay at any other. Very close to everything.