Ratings based on 235 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Perth, Australia

Outstanding First Class Hotel.

Posted 24-Aug-2014
Pros: see above
Cons: Consideration for Diabetic diets
Overlooking the beach, with several pools and delightful gardens, this is indeed a five star hotel to delight the senses, relax the body and entertain the mind. Rooms are huge, each with balconies and views of the marina, and equipped with every luxury, plus some. The Hotel has a range of impressive facilities and standing out above all is the service which is arguably as good - or better - than some of the finest hotels in the world. If you want to be pampered and absolutely spoilt choose to upgrade to the Club Tower. You will be both delighted and surprised, and the memories will bring a smile - and linger - long after your return home.
5 out of 5
Recommended
for Everyone
by A verified traveller from miami

Amazing! Would go back.

Posted 18-Aug-2014
The staff was amazing! What attention to detail. Way beyond my expectations.
3 out of 5
Recommended
for Everyone
by A verified traveller

The reception staff were extremely rude

Posted 31-Jul-2014
All hotel staff lovely with exception of reception bills just thrown at you no explanation lied about hotel being full just awful but everyone else lovely
5 out of 5
Recommended
for Everyone
by A verified traveller from Bournemouth, England

Absolute paradise! A taste of heaven....

Posted 30-Jul-2014
Pros: loved the spa area & the gym, great facilities & many thoughtful 'extras' wonderful steam room - & the hammam pools are gorgeous
Cons: The standard of service in the Brasserie restaurant - esp. at breakfast at the busiest time! extend the serving time provide free water at meals
Location: well positioned & easy access to main malls we hired a car which is a good idea can see The Palm chill out on the beach
This is a magnificent hotel, which is oozing luxury and tip top standards across the board - with helpful and friendly service. The quality cotton sheets feel silky and smooth and everything is perfecto! Amazing spa area, and superb gym, really well equipped. They think of every detail in this hotel and bend over backwards to make your stay exceptional and enjoyable. I definitely would go back here - and recommend it unreservedly to anyone thinking of an excellent place to stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Jul-2014
Great hotel and staff, would recommend and definitely return.
5 out of 5
Recommended
for Everyone
by Trevor from South England

Thg Hotel is convenient to everythinh one could wi

Posted 01-Jul-2014
Pros: Everything
Cons: Nothing
Location: The hotel offers everything one could wish for including short walks to shopping and banking needs
We alweays stat at the Hotel. Never fails in its excellence in ALL departments
5 out of 5
Recommended
for Everyone
by Tilak from London, UK

Best hotel

Posted 12-Jun-2014
The holiday was great and the hotel was fantastic!
5 out of 5
Recommended
for Everyone
by Happy reviewer from London

Great combination of beach holiday and city

Posted 07-Jun-2014
We would be happy to recommend this hotel - we had a great time, the rooms were wonderful and staff always lovely. We had five nights so were spoilt for choice with restaurants within the complex. Enjoy Dubai!
5 out of 5
Recommended
for Everyone
by John from UK

Staff made us feel 'special' and were friendly

Posted 03-Jun-2014
Pros: Great beach; superb large gardens. Food and drink stations spread throughout. Very close to the JBR.
Cons: Quality of food in Brasserie with better value for money. Could benefit from an alternative to either a full buffet breakfast or nothing.
Location: Superb location and great beacha nd very close to the interesting JBR shopping district and restaurants
Brassarie was just OK food when compared to other buffets in Dubai, and very expensive. Maya was not so special. The burgers in Shades were the finest we had ever eaten. Staff was faultless and were very helpful and seemed to have a good team spirit amongst themselves which contributed to the overall lovely atmosphere of this hotel. Didn't want to leave whihc is a good sign.
5 out of 5
Recommended
for Everyone
by andy from kent

Great hotel, great staff, fantastic service

Posted 31-May-2014
Pros: Everything, this hotel maybe rivalled with the same 5* rating but does much better
Cons: A shuttle bus to the Dubia mall
This hotel goes out of its way to make you feel special. The staff make sure every need is met with extra politeness and a smile. The restaurants serve great food, especially the Gary Rhodes twenty 10, where Frank and his team look after you like stars. The club lounge is now a great size and gives a very welcoming feel