Very nice well run hotel. Excellent staff in all departments. Fantastic sized rooms with fully fitted kitchens and laundry rooms. The hotel bars and restaurants are very expensive but on the hole the quality is good and the service is faultless. Beach BBQ is very poor and very expensive avoid this.
Due to location it is sometimes difficult to get a taxi. Do not take the Lexus cars that are offered they are a rip off. This applies to everywhere in Dubai. If you have to,agree a set fare before starting your journey and do not use the meter. Our teenage daughter and her friend were charged 200 dirhams for a trip fom the Dubai mall to the hotel !
This was simply an opulent experience. From the early check in to dancing with a dolphin it was memorable. We did not leave the resort for three days we were there as our daughter did not want to. Between the pool, the water park and the aquarium we were entertained for our entire stay. Would strongly recommend taking the imperial club upgrade, it was well worth the cost.
This is our third visit to this hotel, and as always everyone from management to domestic did their very best to ensure we had the best stay possible.
It has a beautiful stretch of beach, lovely well kept gardens with waterfalls and free roaming Peacocks. We have stayed in the garden suites ground floor beach-front suites and the ground floor garden suites all the rooms are large with every amenity that you could wish for.
Several first class restaurants with something to suit everyone.
There is a regular shuttle bus to the main shopping malls and also the Atlantis palm.
As always we had a great holiday and will be returning again soon.
Check-in and check out went very smoothly. The room and the facilities are clean and very nice. The staff at the small coffee shop in the lobby was particularly nice and helpful. Concierge did a good job with all our odd requests. There is a shuttle provided by some of the near-by malls that is handy. The location was perfect for us and the business we had to attend to.
Really enjoyed our stay here- it was great to be able to have a day in the bustle of the shopping malls and then relax in a very different environment. Pools - both the main pool and the summerhouse pools- were well attended by lifeguards, so good if you have kids.
Staff very friendly and helpful.
Restaurants of good quality and travelling by abbra along the canals to your evening meal made it a different and special experience - could even load the pram on with sleeping baby in it!
Couldn't write enough to explain the wonderful week we spent here! Food, all facilities, rooms, staff and everything about this hotel was great! Catered for our toddlers every need which was also a godsend. Children's pools were perfect for her.
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