Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom Kuwait

very uncomfortable bed and bellows

Posted 21-Mar-2015
Pros: Location Friendly staff
Cons: need to change the bed and bellows Enlarge the breakfast area
I stayed for 3 nights and had a problems sleeping in the bed. I will definitely not stay at this hotel again. Elevators are very slow Need to wait to get to the buffet breakfast , since it is very crowded.
Comment from Hotel Management
24-Mar-2015 by Georges, Hotel Management
Dear “Najeeb”, Thank you for sharing a feedback of your stay at Crowne Plaza Dubai. We are truly sorry to hear about the inconvenience you experienced. Please note that your feedback will not go unnoticed but will be shared with the management team and staff. In the meantime, we do hope to welcome you back for a true Crowne Plaza experience. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sunderland

DUBAI - CROWNE PLAZA

Posted 12-Mar-2015
Pros: Close to the metro line which takes you to the malls and Dubai Marina. Spotlessly clean and the staff were very helpful and polite.
Cons: The weather!! Sandstorms but still a lovely hotel stay.
Location: Dubai Marina, Dubai Mall, Mall of Emirates all within close proximity of the metro which was a 5 minute walk from the hotel
Holiday to Dubai has been booked for a couple of months and there was much deliberation about which hotel to choose when booking. The Crowne Plaza was a great choice. The staff were polite and helpful and the hotel was spotless. 12 restaurants - we ate in 4 and the food was lovely in each Outdoor swimming pool, gym and spa
Comment from Hotel Management
15-Mar-2015 by Georges, Hotel Management
Dear “Pam”, Thank you for choosing Crowne Plaza Dubai and for sharing a review of your stay. We are pleased that you had an enjoyable stay overall. Thank you for your comments about the hotel’s location as well as the variety of restaurants in the hotel. We hope you will be able to try some more on your next visit. Thank you for your recommendation and we look forward to welcoming you back soon. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom BIRMINGHAM UK

excellent service

Posted 09-Mar-2015
Pros: CLEANINESS AND CONVENIENCE TO EVERYTHING YOU WANT SHOPS SUPERMARKET ETC ..
Cons: JUST I FIND THE MOVING STAIRS FROM ENTRANCE TO RECEPTION A BIT STEEP AND ONE HAVE TO BE CAREFUL IF HE HAS CHILDREN.
Location: YOU CAN GET THE TUBE AND GO ANYWHERE U LIKE AND TAXIS PLENTIFUL.
very clean , staff very attentive and polite . PLEANTY OF TAXIS IN FRONT OF HOTEL . VERY CONVENIENT FOR BUSINESS AS TRADE CENTRE IS 10 MIN WALK TO TUBE . HIGHLY RECOMMEND IT .
Comment from Hotel Management
11-Mar-2015 by Georges, Hotel Management
Dear “Habib”, Thank you for sharing a feedback of your stay at Crowne Plaza Dubai. We are pleased that you were able to receive “excellent service” from us and thank you for your comments about the hotel’s cleanliness and location. We appreciate your recommendation and we hope to have the pleasure of welcoming you back soon. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Essex

Central hotel close to metro

Posted 07-Mar-2015
Pros: It's location for our purposes & the facilities it provided.
Cons: For our first visit to Dubai this hotel provided everything we needed at a cost we could afford.
Location: Business area of Dubai with easy access to all the main attractions by metro or cab.
Lovely hotel in the business area of Dubai, close to the metro with easy access to all the tourist attractions. We were there for a week on holiday & it's an ideal hotel for the holiday maker who doesn't want easy access to a beach. It had all the usual facilities including outside pool, gym, spa & sauna along with 13 restaurants catering for every taste, pub & a nightclub. Staff were extremely helpful & polite & the concierge was extremely helpful in booking trips & bus tours for us. Not really for the traveller who wants to spend their time sun-bathing on a beach or around a pool but ideal if you want to spend your time seeing the old & new Dubai. Would definitely go back.
Comment from Hotel Management
10-Mar-2015 by Georges, Hotel Management
Dear Jan, Thank you for choosing Crowne Plaza Dubai and for taking the time to write a review. We are pleased that you had an enjoyable stay overall. Thank you for your comments about the hotel’s location, facilities and for mentioning that we do have 13 award winning restaurants. We are glad that our staff was able to assist you in everything you need. For your information, we do offer complimentary shuttle service for our guests who wish to go to the beach. Once again, thank you so much for your recommendation and we look forward to your next visit. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Basingstoke UK

Comfortable hotel with easy access to all of Dubai

Posted 01-Mar-2015
We did a great deal of research before deciding on this hotel. We wanted something that was easily accessible from the airport, and gave easy access to old Dubai the burj Khalifa and the palm. The hotel is a 5 minute walk from Emirates towers metro station, which gives easy access to everywhere you need to go. The room was quiet and comfortable, the pool was a little noisy due to the proximity to the main road, and the staff were awesome. There are lots of good places to eat, that cost a lot less than the hotel restaurants, we didn't have breakfast in the hotel, instead ventured to Coco's where we found breakfast for all 3 nights for less than the cost of 1 at the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

I Love this hotel

Posted 26-Feb-2015
l enjoyed my time in this hotel Its very nice good staff Good room Sure am coming again.
Comment from Hotel Management
06-Mar-2015 by Georges, Hotel Management
Dear Valued Guest, We are thrilled that you had a great time and thank you for sharing your review of your stay at Crowne Plaza Dubai. Thank you for your comments about the staff and the room. We definitely look forward to your next visit. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
2 out of 5
by A verified traveller

Not good

Posted 24-Feb-2015
Pros: The people did try and were as helpful as possible.
Cons: Electricity and internet access is needed
The internet did not work for two days. The electric out let next to the desk, had no power. I use to stay at this hotel 3 to 4 times a year in the late 1990's and early 2000's. Would never stay there again.
Comment from Hotel Management
06-Mar-2015 by Georges, Hotel Management
Dear Valued Guest, Thank you for sharing a feedback of your stay at Crowne Plaza Dubai. We are sorry to hear about the inconvenience you had encountered during your stay. We appreciate all your feedback and we accept all constructive comments as it helps us improve. It will not go unnoticed but will be shared with the management team. In the meantime, we hope to welcome you back for a more complete Crowne Plaza experience. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
3 out of 5
by A verified travellerfrom Oman

Very good Location

Posted 23-Feb-2015
Pros: Location
Cons: Receiption staffs should should get training abount how to welcome the guest
Location: easy access everything
I had a good experiance while i was their except the attitude of receiption staffs. I am one of the freequent traveller to Dubai previously i stayed in different hotels, in all hotels reception staffs are very friendly and lovely behaviour but hear i didnt find that. Crown plaza Oman reception staffs are very good.My request to the Management team, kindly ask them to be frienldy with your Guest . if you do so i think Crown Plaza Sh Zaid Road will be one of the most preferrable hotel
Comment from Hotel Management
06-Mar-2015 by Georges, Hotel Management
Dear Mr. Iqbal, We would like to thank you for taking the time to write a review of your stay at Crowne Plaza Dubai. We are truly sorry to hear that we didn’t match your expectations. We welcome any constructive feedback as this enables us to address any flaws as we strive to continually enhance the service and experience we deliver. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more complete experience. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
4 out of 5
Recommended
for Everyone
by A verified travellerfrom 関東地方

交通至便な米国資本のホテル(ホテル内レストラン飲酒可)

Posted 22-Feb-2015
Pros: ・複数のレストランが利用できること ・2Fのステーキハウスを利用したがおいしかった ・ジムが広く設備が整っており快適
Cons: これはホテルの責任ではないと思いますが、expediaから予約の情報が届いておらず、ロビーで30分以上待つことになった。確認が取れたので良かったものの、もしこれが繁茂期で確認が取れなかった場合、現地で部屋がない状態になる場合もありえる(カード経由の支払いは1ヶ月以上前に決済済)。
Location: ドバイメトロの駅に近いため、ドバイモール、空港の移動に便利。また、タクシーの値段も安く設定されているため、移動について困ることはない。
・エミレーツタワー駅から近く、展示会場へも徒歩圏内(15分程度) ・常にタクシーが待機している。また、空港への無料のシャトルバスが利用できる(一時間に1本程度?)
Comment from Hotel Management
06-Mar-2015 by Georges, Hotel Management
Dear T.H, Thank you for sharing a feedback of your stay at Crowne Plaza Dubai. As you have pointed out, we have 13 award winning restaurants within the hotel building. Thank you for your feedback about the Crowne Fitness. We are sorry to hear about the inconvenience regarding your booking. We are pleased though that it has been sorted out in a timely manner. Complimentary shuttle to the airport is available and leaves quarter past every hour from the hotel main entrance. We hope to welcome you back in the near future. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai
5 out of 5
Recommended
for Everyone
by A verified travellerfrom new south wales australai

Ideally located

Posted 22-Feb-2015
The hostel was ideally located for us, shuttle service added value. Staff very attentive and helpful.
Comment from Hotel Management
06-Mar-2015 by Georges, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review of your stay at Crowne Plaza Dubai. We are pleased that you had an enjoyable stay overall. Thank you for your comments about the staff, location and the shuttle service. We look forward to your next visit. Best Regards, Georges Farhat General Manager, Crowne Plaza Dubai