Ratings based on 1,384 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney

Nice Hotel

Posted 26-Jan-2015
Pros: Clean and staff are very friendly.
Location: good
The water park was partially closed for renovation therefore was not value for money.Otherwise nice place to relax and enough to do.
4 out of 5
by A verified travellerfrom Scotland

fun family holiday with 18 and 20 year olds

Posted 21-Jan-2015
Pros: The restaurants are all very good, with lots of choice. The staff were also very good - friendly and helpful. £10 for a beer is extortionate...
Cons: The rooms are not up to 5 star standard. There is no hi-tech gadget stuff of any kind, not even a master switch at the door for the electricity.
Location: Location is good if you want great views of the Dubai skyline, otherwise you are a bit out of things. Saying that there is plenty to do in the hotel
We had a good holiday but the hotel was far too busy. There seemed to be a conference on where everyone had brought their families. The pool, reception and breakfast restaurant were absolute chaos! Clientele was not what you would expect in a five star hotel. At times you could not have possibly have gone into the pool it was so busy, mostly with very young children who looked like they couldn't swim. The lifeguards certainly had their work cut out. Also the waterpark only had a small section open which we had not been notified about. This was very disappointing as it was the main reason for staying at this hotel. The rooms are disappointing, pretty basic. It looks like they spent all the money on the public areas and scrimped on the rooms. We were given a room with larger balcony which we were pleased about, however the balconies above did not come out as far as as ours and this is obviously a dangerous situation. We woke one morning to a glass smashed on the balcony which had been dropped from a room above - we were quite shaken by this and were given a change of room. we were moved to a higher floor and it took the whole day to sort out, as you can imagine it was disruption we could have been doing without. I was very disappointed that there was nothing offered as an apology- not even a bottle of fizz or drink in the bar. Poor customer service.
4 out of 5
by A verified travellerfrom Öland

Fräscht men för dyrt

Posted 20-Jan-2015
Pros: Maten och läget
Cons: Priserna och incheckningen
Location: vattenland, pooler och beach,15 minuter till emirates mall där man kan åka skidor, 30 minuter till Dubai mall och burj khaliffa, taxi är billigt
fräscht hotel med bra service o trevlig personal och ett härligt läge och läcker utsikt över "palmen" och staden,bra gym och Otroligt god mat på restaurangerna, åt libanesiskt och fisk o skaldjur. Nackdelen är ju att rummen i sig är dyra och sen tillkommer bl a över 300:-/pers för frukost, minibaren va också galet dyr,incheckningen va dålig och långsam, tjejen talade inte om att man behövde registrera kontokortet för att kunna skriva upp saker på rummet
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Perth

One stop shop...

Posted 20-Jan-2015
Pros: everything
Cons: ensuring all waterparks are running keep up with maintenance
Location: The palms isn't close to the city but is well connected by a train that stops outside the front door.
Had really no idea or any expectations. When I arrived we were promptly and politely greeted by hotel staff and directed to reception. which was a fresh of breath air. We were quickly checked in and offered various, affordable, upgrades to make our stay that little more enjoyable. The hotel staff explained, very well I might add, the resort its facilities, they recommended restaurants and more. We were made to feel at home and at ease immediately. The resort and its facilities are world class and cater for all shapes, sizes and ages. Majestic gardens and waterfalls encompass several pools and water parks. They have many activities the dolphin bay and swimming with these majestic animals is a highlight.. The aquarium at the east end is the most amazing I have seen nay where in the world. If you only do this once it's a must stop over or a holiday in itself. ill be going back!
4 out of 5
by A verified travellerfrom tripoli lebanon

Simply amazing

Posted 18-Jan-2015
It was wonderful, i must repeat it but i hope that the water park was open. Unfortunately it was under maintenance. Other than that it was all perfect
5 out of 5
Recommended
for Families
by A verified traveller

Mukava perhehotelli

Posted 12-Jan-2015
Viihdyimme erittäin hyvin ja pienet lapset oli hotellissa otettu loistavasti huomioon.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom cambridge, canada

Good n comfortable stay !!!

Posted 11-Jan-2015
Stayed a night at Atlantis the palm. Nice atmosphere n ambience was excellent. Water park, Chinese restaurant (Yuan) are recommended
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Buckinghamshire

Excellent hotel

Posted 08-Jan-2015
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Roma

Ben posizionato, divertente, hollywoodiano

Posted 08-Jan-2015
Pros: praticamente tutto!
Cons: C'è già tutto!
Location: La zona è fuori Dubai, per raggiungere i mall bisogna prendere la monorail
Il luogo è meraviglioso! Sia quello geografico, su una delle foglie della palma-isola su cui si trova, sia quello architettonico. Sicuramente molto esagerato, cinematografico, direi hollywoodiano... Spazi immensi, lampadari e suppellettili coloratissimi ed enormi. Malgrado l'eccentricità e l'opulenza, è comunque tutto di ottimo gusto e molto piacevole. Il mare lambisce sia il fronte sia il retro dell'hotel, pertanto ovunque sia posizionata la vostra stanza, vedrete il mare. Il personale è tantissimo, generalmente molto gentile e ben disposto a sforzarsi di capire la vostra lingua e di farsi capire. La scelta di ristoranti è davvero notevole. Nessuno, ovviamente, di livello economico. Ma in compenso il cibo è di ottima qualità è la scelta è notevole. Le stanze De Luxe sono spaziosissime, ben arredate e sempre pulite, vengono riordinate due volte al giorno. Il bagno è enorme. Una zona centrale, con lavandino e vasca da bagno, si affaccia, tramite l'apertura di una bellissima porta scorrevole in legno, sulla camera da letto. Il locale doccia è spaziosissimo e ha una porta a sè. Altrettanto la zona dove c'è il water e il bidet. L'hotel è una vera città dei divertimenti. Bellissimo l'acquario, le spiagge e il parco acquatico, al quale si può accedere dall'interno dell'hotel o dalla zona spiaggia dell'hotel, tramite un comodissimo servizio buggy. Molto più bello il parco acquatico dell'hotel che non quello a pagamento del wild wadi.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom oisterwijk

Erg mooi hotel, service erg slecht

Posted 08-Jan-2015
Pros: prachtig hotel, mooi gelegen, enorm goed onderhouden, fijn dat het waterpark er is.
Cons: De service
Location: op de palm, weg ver van het vliegveld
De kamers, alles is prachtig, het personeel op de verdieping ook erg aardig, maar het is erg massaal en groot, enorm trage service, waardoor inchecken lang duurt, waar je zit is mooi, maar de gastvrijheid, het ervoor zorgen dat je je welkom voelt is er niet bij. Je bent in dit enorme hotel een nummer. Iemand vergeleek het met een niet drijvende cruise en dat klopt wel.