Ratings based on 1,501 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom MESSINA

PERFETTO DA 10 E LODE

Posted 02-May-2015
Pros: E' davvero eccezionale e dovrei aggiungere qualche "z" superando ogni più grande aspettativa. Il lusso incanta, ma la cortesia è impressionante.
Cons: dovrebbe essere patrimonio dell'Unesco !. Non cambierei nulla è tutto al massimo della parfezione, pulizia maniacale e 24h non stop
Location: e' in una posizione incantevole. Dalle camere vista skyline, la sera sera era uno spettacolo di luci sia dell'Hotel sia dei grattacieli scintillanti
Un Hotel che supera ogni aspettativa!. La bellezza, la cura, la pulizia, i ristoranti, le attrazioni, il personale, la location, la vista, i servizi, tutti e tutto perfetti. Certo i sanitari, anche se in stile, sono datati e la doccia è priva di miscelatore, ma tutto il resto copre abbondantemente il piccolo dettaglio, ma per volere essere pignoli e trovare un difetto a tutti i costi. Abbiamo soggiornato dal 26 aprile al 1° maggio. Il 27 aprile giorno del mio compleanno, mi hanno omaggiato una torta con gli auguri! Abbiamo preferito una stanza con diritto all'Imperial Club ed in effetti pur pagandola più di una normale, i vantaggi hanno portato un notevole risparmio, oltre a tutti i servizi gratuiti compresi. Le camere vista Skyline sono stupende, dopo il tramonto la vista era impressionante! Ce dire del favoloso acquario, mai visto uno del genere, dell'Acquapark, del ristorante Locatelli ( grande cortesia e professionalità ,cibo curato oltre ad un servizio inpeccabile. Bravissimo Michele, persona di grande cortesia e simpatia, che ha fatto in modo di farci deliziare anche con un cannolo siciliano che da siciliani abbiamo apprezzato molto). Un rigraziamento particolare anche ad Andrea dello staff della reception, che sempre con cortesia e sorridente ha pazientemente risolto tutti i piccoli problemi avuti con i bagagli e con i tour operator esterni con cui avevamo fatto alcune prenotazioni. Ed ancora la grande simpatia di Bassil del punto Alpha Tour. Ma tutti, proprio tutti, h
2 out of 5
by A verified travellerfrom RJ

I was misled by officials of Atlantis

Posted 01-May-2015
The attendant Atlantis the palm Mathilda offered me the imperial club service, but I would have to pay the difference. She passed me the value of the upgrade and I paid. This around 4 PM. Around 18:45 I get phone call in my room from the attendant Mathilda saying that I paid $ 200 less and asks me to pay the difference and asks me to look for the head of the attendants called Abdutta because she was leaving and if I did not pay the money she would have to pay. Leaves the room and I went to Abdutta and he says that I paid 200 dollars unless .. After he sends another attendant to convince me to pay and repeats the whole story. I was over 40 minutes at the counter instead of being with my family having fun. I was practically coerced to pay the difference. I said I would leave the money in dollars as collateral and I said I would in the exchange house swap my money for the Dubai currency and return to pay on the Dubai currency (this because the Atlantis charged the most abusive conversion rate of all Dubai . In all the places they traded $ 1 for at least 3.65 AED -. Currency In Dubai Atlantis the rate was 3.40). When I returned with money to take my dollars and give the AED, the new clerk, it took me over 40 minutes of my trip and did not accept what had previously been combined. Also, when I paid the difference to the imperial club, told Mathilda that my checkout would be the 4 AM, and would be entitled to a breakfast at that time in my room as it would come sooner. This also I
4 out of 5
Recommended
for Everyone
by A verified traveller

Atlantis Dubai

Posted 28-Apr-2015
The facilities are great. The problem is the staff isn't trained well and doesn't communicate well. Don't do the imperial upgrade. Not worth it.
3 out of 5
by A verified traveller

Rich kid's hotel

Posted 27-Apr-2015
Your Every step money.kids will love it.do not upgrade anything,you will be disappointed.every staff has an offer.just bed and waterpark reservation is enough for this hotel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Birmingham, UK

Amazing hotel with amazing features and facilities

Posted 26-Apr-2015
Pros: Location was great and facilities were amazing, people very friendly.
Cons: There was no parasailing or jet skiing available which was a let down for me but other water activities were great.
Location: Waterpark and beach were great. There was a club at the hotel so no need to leave except to go shopping.
Had a superb time and everything was to satisfaction. Only downfall was that as a 5* hotel there was nothing included in the basic room price except for water and ice. For example, wifi was 99 durums per day and even then it did not work that great, face timing and social media was slow. A second example is no free airport transfers. It's 5* so this would have been expected to be included.
5 out of 5
Recommended
for Families
by A verified travellerfrom london.

Fantastic hotel!

Posted 23-Apr-2015
Pros: Staff were extra helpful Facilities very good especially pool and Aqua park
Cons: restaurant prices were expensive
We had a great week here with our two boys aged 5 & 2. Loved the pools, beach and Aqua park. The aquarium was also incredible and a big hit. Lots of different food options at different prices.
5 out of 5
Recommended
for Everyone
by A verified traveller

It was a little piece of heaven. Excellent all aro

Posted 21-Apr-2015
We had a great time at the hotel and water park. The beach was perfect and the staff went above and beyond to make us feel welcomed!
3 out of 5
by A verified traveller

Posted 13-Apr-2015
Pros: the hotel facilities are certainly good
I expected the hotel to be full during the Easter holidays, however, it came as a complete surprise that there were all kind of visitors of the hotel and even guided tours around the shops, the aquarium and the restaurants of the hotel. Sometimes I felt like in a train station during rush hour
3 out of 5
by A verified traveller

Posted 09-Apr-2015
Really expensive. 5 star hotel. 10 star prices. Not value for money.
5 out of 5
Recommended
for Families
by A verified traveller

Atlantis -Kinderparadies

Posted 09-Apr-2015
Pros: Poollandschaft, Kinderfreundlichkeit, Anlage
Das Hotel ist in hervoragendem Zustand und sehr gepflegt. Das Personal war vom check-in bis check-out stets sehr freundlich und hilfsbereit. Unser Zimmer war großzügig und Sonderwünsche- z.B. mehr Handtücher, wurden in kürzester Zeit erfüllt. Die Pools sind ebenfalls hübsch und gepflegt. Einziges Manko: Der Wasserpark war völlig überfüllt, was an der hohen Zahl von Tageskarten liegt, die dort verkauft werden. So gab es teils lange Schlangen an den Rutschen und es war schweirig einen Reifen zu ergattern. Mit dem Essen waren wir ebenfalls sehr zufrieden, nur die Cocktails an der Bar könnten noch verbessert werden.