Property amenity

Reviews of Jumeirah Al Qasr

5 out of 5
Jumeirah Al Qasr
Jumeirah Al Qasr-Madinat Jumeirah, PO Box 75157, Dubai

Reviews

9.8

Exceptional

Rating 10 - Excellent. 689 out of 802 reviews" "
Rating 8 - Good. 88 out of 802 reviews" "
Rating 6 - Okay. 11 out of 802 reviews" "
Rating 4 - Poor. 8 out of 802 reviews" "
Rating 2 - Terrible. 6 out of 802 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

JADE

Stayed 4 nights in Feb 2024

10/10 Excellent

GIANCARLO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenuent,elegant,clean,
Stayed 9 nights in Jan 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect service location. Well recommended
Stayed 6 nights in Dec 2023

8/10 Good

Bonnie, Mei foo sun chuen, KLN

Stayed 4 nights in Dec 2023

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Fantastic stay - highly recommend this place.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. More like a resort since many hotels are connected by boats and golf carts. We will go back there for sure. Beach service is excellent.
Stayed 4 nights in Nov 2023

10/10 Excellent

ahmed

Stayed 1 night in Dec 2023

10/10 Excellent

Philip

Stayed 2 nights in Nov 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Rodolphe Pialat on 21 Nov 2023
Dear William,Thank you very much for your review. The entire team and I cannot wait to welcome you back.With best regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf

10/10 Excellent

Mohsen

Stayed 6 nights in Oct 2023
Response from Rodolphe Pialat on 21 Nov 2023
Dear Mohsen,Thank you for taking the time to complete our survey. We are so happy that you had a great time in our hotel. With best regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn’t do enough for you Food was varied and plentiful. Something to do in evenings would have been nice other than going to your room.
Stayed 5 nights in Sep 2023
Response from Rodolphe Pialat on 21 Nov 2023
Dear Catherine,Allow me to thank you once again for sharing your feedback. Rest assured, your overall feedback was shared accordingly with the concerned departments to ensure the highest standards are met and delivered. We look forward to serving you again in the very near future.With best regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf

10/10 Excellent

Judith, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Venice of Dubai! The abra boats along the canal make it a truly memorable experience, aside from a spectacular property and incredible staff
Stayed 3 nights in Oct 2023
Response from Rodolphe Pialat on 28 Nov 2023
Dear Judith, Thank you for choosing our beautiful resort and for sharing your brilliant experience with us. We're delighted to hear that you had a fantastic stay, and you enjoyed our Abbra experience. Your kind words are greatly appreciated, and we look forward to welcoming you back soon for another great holiday.With best regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf

10/10 Excellent

Jason Marcus, West Byfleet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect property and resort spout for choice of restaurants, beaches and pools
Stayed 6 nights in Sep 2023
Response from Rodolphe Pialat on 28 Nov 2023
Dear Mr. Marcus,We are happy to hear that you enjoyed the beautiful shore and beach. We are truly grateful for your heartfelt words and for sharing your exceptional experience.We look forward to welcoming you back again in the very near future.With best regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place.!
Stayed 7 nights in Sep 2023
Response from Rodolphe Pialat on 28 Nov 2023
Dear Scott,Thank you for taking the time to complete our survey. We are so happy that had a great time in our hotel. We look forward to welcoming you once again and continuing to meet your expectations.With best regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf

10/10 Excellent

Ambreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and it’s huge. Was pretty hot and outdoor dining was a uncomfortably hot.. Would recommend outdoor ACs.
Stayed 3 nights in Sep 2023
Response from Rodolphe Pialat on 28 Nov 2023
Dear Ambreen,Thank you very much for your feedback. Your comments regarding the outdoor AC's are duly noted. Your feedback would certainly be used as a tool for improvements to be made. We look forward to welcoming you back again in the very near future.With best regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf

4/10 Poor

Saeeda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Disappointed by service and poor staff training. I received multiple calls telling me about check out time. They had very limited items for in room breakfast. I raised a concern about an issue, it took them hours to respond.
Stayed 1 night in Sep 2023
Response from Rodolphe Pialat on 28 Nov 2023
Dear Mrs. Saeeda,On behalf of the Executive Office, we apologize for the issues that you encountered during your stay as they indeed, do not represent the experiences we usually cater to our valued guests and what Jumeirah Brand states for.Rest assured, your overall feedback was shared accordingly with the concerned departments who are thoroughly working to avoid this from re occurring and to ensure the highest standards are met and delivered. Once again, we apologize for not meeting your expectations this time.Moving forward, please find the Executive Office at your entire disposal. We would be happy to host you on another occasion and hopefully turn this experience around.With best regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf

10/10 Excellent

KSENIA, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opulence to detail. Beautiful hotel inside out. Shopping bazaar, spa, professional polite staff, ocean, restaurants, bars and lounges with impressive views… all on a territory of a large luxurious resort property.
Stayed 3 nights in Sep 2023

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2023

4/10 Poor

Aminah, Walsall

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you are used to good service and want a top class service from a 5* hotel then this is NOT the place! Absolutely horrible experience and would not go again. Went with family of 12 and staff were rude, unfriendly and not a single smile on anyone’s face. Receptionist rolling her eyes and talking under her breath to colleague, not showing any concern or kindness to family with small children and babies. Security guard treating you like you trespassing and stopping you each time asking for room number and asking to show room cards. If you are EXPEDIA gild member you DO NOT GET ANY BENEFIT FROM THIS HOTEL BEING A VIP! They say we have room availability but we need to sell so no upgrades. Ground and property is beautiful but its a shame about their service. If you want to make your money worth while I suggest you go to Atlantis, you are paying same if not less and getting much better service and amenities. Coming to Jumeirah after Atlantis was a shock to a system, wish we stayed at Atlantis for the whole duration but Jumeirah? never again!
Response from Rodolphe Pialat on 28 Nov 2023
Dear Mrs. Mangera,First and foremost, thank you for taking the time to leave your comments and for raising the below to the Executive Office. I am saddened to know that your vacations were not as expected and rest assured, we have taken the necessary internal measures to prevent this from re occurring; this does not represent the high level of quality we delivered to our valued guest.Meanwhile, should you decide to come back and stay with us, please do not hesitate to reach out to me directly and will make sure to look after you personally.With best regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf

10/10 Excellent

Kulvinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great service and staff and use of other hotels and facilities in the surrounding area. Very clean and maintained as a 5 star!! Best hotel I’ve stayed in Dubai and will definitely come back again.
Stayed 8 nights in Aug 2023

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

olga

Stayed 8 nights in Aug 2023

10/10 Excellent

Faizah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay. Cannot fault anything with the service or staff.
Stayed 10 nights in Aug 2023

8/10 Good

Junqiao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty much everyone will say no to your request in a professional way.
Stayed 1 night in Aug 2023

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice place,friendly staff
Stayed 4 nights in Aug 2023

10/10 Excellent

NINEL

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel , food and service!!!
Stayed 5 nights in Jun 2023

10/10 Excellent

Guadalupe A

Stayed 6 nights in Jul 2023

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Rizwan

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the ambiance
Stayed 6 nights in Jul 2023

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

8/10 Good

Mordekhay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing place ,crew must be nicer
Amazing property, service was very everag unfortunately,not as expected in this type of luxury resort,themost of the staff come to do there jobs with sealed faces,sometime in breakfast I need to run after the Host to keep him,the felling is it's not sowelcoming,hardly smiling staff,in the valet also average, everyone is doing their jobs,just needed to pay more attention to little things and it will be better, house keeping is very nice !
Stayed 3 nights in Jun 2023

10/10 Excellent

Marcel, Dublin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts I have ever stayed in.
Stayed 10 nights in Jun 2023

10/10 Excellent

bianca

Stayed 4 nights in Jun 2023

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel ie resort is outstanding the service from check in to check out was outstanding special mention to Catherine who personally looked after us early check in also late check out the room was amazing also decorated for our 33rd wedding anniversary will picture from our 25th anniversary printing beside at 33 year cake amazing touch breakfast and dinner was amazing also a bottle of wine to our room later beach and pool area amazing 33 restaurants to picture from and the boat ride is a must daylight and night time
Stayed 1 night in Jun 2023

8/10 Good

Emer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but not the best restaurants overpriced
Stayed 2 nights in May 2023

8/10 Good

Patricia, Pompano Beach

Stayed 2 nights in Mar 2023

10/10 Excellent

Aude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, staff and amenities
Stayed 8 nights in Feb 2023

10/10 Excellent

Rimvydas

Stayed 1 night in Jan 2023

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

peter

Stayed 4 nights in Nov 2022

4/10 Poor

Astha

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Overpriced, worst service at check in and average service at breakfast. The tables for breakfast and dinners were too small and the food average. Club lounge service was great but the food options limited. Had high expectations for the price we paid and I found the service lacking at check in and at breakfast, dinner and the rooms esp the bathrooms were dated. The pools were great and the buggy and boat service were excellent. Will not be returning
Stayed 2 nights in Sep 2022

10/10 Excellent

Jackson

Stayed 1 night in Sep 2022

10/10 Excellent

Joshna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Yury, Sanct Petersburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and swinning pool were perfect. The same true about a la carte restaurants.
Stayed 4 nights in Aug 2022

10/10 Excellent

Tayub

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, fantastic atmosphere and ambience, such a beautiful hotel. 5* breakfast and amenities were great! Staff were very helpful and location amazing!
Stayed 9 nights in Aug 2022

10/10 Excellent

Erol, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property all around and courteous and friendly staff in every role across all the properties.
Stayed 6 nights in Aug 2022

10/10 Excellent

Tayub

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing location, quality in terms of service and stay and great ambiance..
Stayed 3 nights in Aug 2022

10/10 Excellent

Cherie, Fort Worth

Stayed 6 nights in Aug 2022