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Reviews of Mövenpick Grand Al Bustan Dubai

5 out of 5
Mövenpick Grand Al Bustan Dubai
Casablanca Road, Al Garhoud, Dubai

Reviews

8.4

Very good

Rating 10 - Excellent. 507 out of 1002 reviews" "
Rating 8 - Good. 292 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 52 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Darrell

Stayed 1 night in Mar 2024
Response from Bhasin Paras Front Office Manager on 28 Mar 2024
Dear Mr. Darrell, Thank you for staying with Movenpick Grand Al Bustan Dubai and sharing your rating about us. Looking forward to serving you again for another memorable experience. Best Regards,

8/10 Good

Rym

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay but Expedia platinum member is not well recognized I booked this hotel because it was a VIP hotel. I did not get any perks like other ViP hotels no early check in and only late check out at 2pm. They should be better with platinum Expedia members as we booked it because of perks
Stayed 4 nights in Feb 2024
Response from Bhasin Paras Front Office Manager on 6 Mar 2024
Dear Rym, Thank you for choosing Movenpick Grand Al Bustan Dubai as your destination. We appreciate your feedback and would like to address your concerns. Your feedback in this regard has been noted and we’re looking into it to make sure that this does not happen again.We hope this did not take away much from your overall experience with us, and we eagerly look forward to hosting you more successfully in the future.Best Regards,

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, staff & service
Noisy hotel. Center is open and all the noise from lobby area is heard in the room
Stayed 1 night in Feb 2024
Response from Bhasin Paras Front Office Manager on 4 Mar 2024
Dear Mr. Christopher, Thank you for taking the time to write about your experience and we sincerely apologize for not meeting your expectations during your stay with us. Rest assured that your guest profile will be updated for future stays. Had you advised us about the noise issue at the time, we would have rectified the situation immediately or possibly offered you a room move. We assure you the best of our services in the future!Best Regards,

10/10 Excellent

Bashir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so happy and excited to have stayed in this fantastic hotel . Services were so efficient and excellent . The location was so central and close to everything . Aman the manager was so friendly and accommodating . We will always choose this hotel for our staying in Dubai
Stayed 6 nights in Feb 2024
Response from Bhasin Paras Front Office Manager on 4 Mar 2024
Dear Bashir, We are pleased that we could exceed your expectations and provide you with the true Movenpick Grand Al Bustan Dubai experience that we strive to uphold. We appreciate your feedback and we take great pride in providing a team of dedicated individuals who went above and beyond to ensure that every aspect of your stay was exceptional. Your recommendation means a lot to us, and we are grateful for your support. We are looking forward to your next visit! Best Regards,

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transportation. Simple.
Stayed 8 nights in Feb 2024
Response from Bhasin Paras Front Office Manager on 4 Mar 2024
Dear Ms. Elizabeth, Thank you for sharing your positive experience with your recent stay with us. We are so pleased to know that our location was entirely convenient for you and everything was to your satisfaction. Thank you again for your kind words and we look forward to welcoming you back soon.Best Regards,

8/10 Good

Omar, New Cairo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok hotel but away from public transportation. NO special VIP treatment despite what was mentioned when reservation was made
Stayed 6 nights in Feb 2024
Response from Bhasin Paras Front Office Manager on 3 Mar 2024
Dear Mr. Omar, We are deeply disappointed to hear about the challenges you experienced during your time with us. Rest assured that your guest profile will be updated for future stays. Your feedback is invaluable to us and we hold our team to the highest standards and regret that we didn’t meet those expectations. We’d further like to assure you that we have briefed all concerned departments to take necessary action and With this, we assure you that such an incident and lapse won’t be repeated in the future. We hope you give us another chance soon, so we can share a more flawless experience next time! Best Regards,

2/10 Terrible

Dabeer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Bhasin Paras Front Office Manager on 3 Mar 2024
Dear Dabeer, We are deeply sorry that your experience did not meet your expectations. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights.We hope to have the pleasure of welcoming you back for a 5-star experience.Kindest regards,

4/10 Poor

Rajul

Business traveller
They only had smoking rooms available and it gave me a headache
Stayed 1 night in Feb 2024
Response from Bhasin Paras Front Office Manager on 3 Mar 2024
Dear Mr. Rajul, We regret the inconvenience caused to you about the challenges you experienced during your time with us. We’d further like to assure you that we have briefed the concerned department to take necessary action and to avoid reoccurrence. Once again, we are sorry for all our shortcomings and we request you to give us another chance to resolve this and to provide you a superior experience in the future!Best Regards,

10/10 Excellent

Jose, Fort Mill

Stayed 2 nights in Feb 2024
Response from Bhasin Paras Front Office Manager on 21 Mar 2024
Dear Jose, Thank you for your ratings. We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We can't wait to host you again and provide another outstanding experience. Best Regards,

10/10 Excellent

Jose, Fort Mill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, easy access and quiet place
Stayed 1 night in Feb 2024
Response from Bhasin Paras Front Office Manager on 16 Feb 2024
Dear Mr. Jose, Thank you for sharing your positive experience with your recent stay with us. We are so pleased to know that our location was entirely convenient for you. We take pride in delivering great services, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you once more to the Movenpick Grand Al Bustan Dubai in the near future.Best Regards,

8/10 Good

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience
Stayed 2 nights in Feb 2024
Response from Bhasin Paras Front Office Manager on 9 Feb 2024
Dear Mr. Syed, We take pride in knowing that you have had an great stay at Movenpick Grand Al Bustan Dubai. Thank you for staying with us and for sharing your experience with other travellers.If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience. Best Regards,

6/10 Okay

ITSUKI

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Bhasin Paras Front Office Manager on 16 Feb 2024
Dear Itsuki, Thank you so much for staying with us and taking the time to rate us. Your experience matters, and we're committed to continuous improvement, If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Best Regards,

6/10 Okay

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service
The staff wasn’t very friendly and the room wasn’t fully equipped with amenities
Stayed 7 nights in Jan 2024
Response from Bhasin Paras Front Office Manager on 21 Jan 2024
Dear Mr. Muhammad, We regret the inconvenience caused to you with the challenges you experienced during your time with us. Rest assured that your guest profile will be updated for future stays. We hold our team to the highest standards and regret that we didn’t meet those expectations. Although we conduct regular training sessions for our staff in this regard, we’d further like to assure you that we have briefed all concerned departments to take necessary action and to ensure that such guest dissonance does not reoccur in the future. Issues like these are pretty uncertain, but we are extremely sorry that this happened and we will use your comments to coach our team in order to provide a better experience in the future. Looking forward to serving you even better next time.Kind Regards,

6/10 Okay

Hamad

Travelled with family, Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Bhasin Paras Front Office Manager on 21 Jan 2024
Dear Mr. Hamad, We appreciate your choice to stay with us and for sharing your thoughts through rating. We're committed to continuous improvement, and if there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Best Regards,

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Pre our arrival I enquired about their shuttle service from the airport as we arrived at 1am … there is none I was told but can arrange pickup for 130AED (£28) … seemed high for a 5 min drive so declined. We took a taxi from Terminal 1 - 28AED (£6). The next day asked about a taxi to gold soul - they don’t have taxis at hotel but can take one of their 4x4 …asked doorman how much - 50AED (£11), I said ok … he told driver. Caught taxi back to hotel 28AED (£6). In evening we hailed a taxi passing to take us out. On our 6am departure there were no taxis about … asked their driver how much to Terminal 3 - 50AED (£11) I said the taxi only charged us £28 - he said ok 30AED … we agreed on 25AED … you need to negotiate!!!I think it’s a bad reflection on the hotel…. The rooms are large and quite dated and the bathroom had a shower in the bath with discoloured grouting… definaty needs updating for a 5 Star hotel. We only stayed here because it was near the airport and got a good deal through Expedia - would recommend staying next door at the Meridian… much nicer hotel and better rooms.
Stayed 2 nights in Jan 2024
Response from Bhasin Paras Front Office Manager on 21 Jan 2024
Dear Mr. Andrew, We are deeply sorry that your experience did not meet your expectations. We take your feedback very seriously and we have already begun renovating the property to improve the overall experience for our guest. We are confident that these changes will address the issue that you raised. We’re extremely sorry that you had to go through this! But we request you to give us another chance to rectify the wrongs by resolving this issue and to ensure that our guests have flawless experience next time!Best Regards,

10/10 Excellent

KHILNA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bhasin Paras Front Office Manager on 30 Dec 2023
Dear Ms. Khilna, Thank you so much for your exceptional rating. We're happy to learn that we have succeeded in providing a great guest experience at our hotel. We hope to have the pleasure of welcoming you back for another 5-star experience. Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Nice but old
Room was very dusty and bathroom dated. Was here only for 1 night so didn’t make request a room change but did mention if to front desk
Stayed 1 night in Dec 2023
Response from Bhasin Paras Front Office Manager on 27 Dec 2023
Dear Valued Guest, We are extremely sorry to hear that your experience with us didn’t match your expectations. Please allow us to express our apologies and rest assured that we will personally see that all other points noted will be assessed and rectified as required with the relevant department heads for immediate remedy and to avoid reoccurrence. We eagerly look forward to hosting you more successfully in the future. We are sanguine that you shall notice the difference on your next visit!Best regards,

10/10 Excellent

Tareq

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 2 nights in Dec 2023
Response from Bhasin Paras Front Office Manager on 26 Dec 2023
Dear Mr. Tareq, Thank you for your kind feedback! We're thrilled that you had an excellent stay with us at Movenpick Grand Al Bustan Dubai. Your satisfaction is our top priority. We hope to welcome you back for another memorable stay in the future. Best regards,

10/10 Excellent

Abenaa Pokuaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Bhasin Paras Front Office Manager on 13 Feb 2024
Dear Ms. Pokuaa, Thank you for choosing to stay with us and for sharing your positive experience. Your satisfaction is our top priority, and we're grateful for your rating. We hope to have the pleasure of welcoming you back for another 5-star experience. Best Regards,

8/10 Good

Hussain

Travelled with group
Stayed 1 night in Dec 2023
Response from Bhasin Paras Front Office Manager on 12 Dec 2023
Dear Mr. Hussain, Thank you for choosing to stay with us and for sharing your experience. Your rating means a lot to us. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!Kind Regards,

6/10 Okay

Sidqi, Bethesda

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The rate for this hotel it was too much, I could stay in a better hotel for almost same price. I’m it would be my last stay in this hotel.
Stayed 1 night in Nov 2023
Response from Bhasin Paras Front Office Manager on 5 Dec 2023
Dear Mr Sidqi, Thank you for choosing to stay with us. We understand that the price is a concern for you, and we appreciate your feedback. We continuously review and adjust our pricing to ensure competitive value for our guests. We hope to have the pleasure of welcoming you back for a 5-star experience. Kind Regards,

2/10 Terrible

mohamed ridha, Muscat

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old terrible room terrible bathroom
Stayed 1 night in Nov 2023
Response from Bhasin Paras Front Office Manager on 5 Dec 2023
Dear Mr. Ridha, We are deeply disappointed to hear about the challenges you experienced during your time with us. Rest assured that your guest profile will be updated for future stays. We have already begun renovating the property to improve the overall experience for our guest. We are confident that these changes will address the issue that you raised. We are excited to share the changes when they are complete and looking forward to serving you even better next time.Kind Regards,

10/10 Excellent

mohammad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel and a must have breakfast was there for only one night (overnight flight), yet the hotel met my standards well.
Stayed 1 night in Nov 2023
Response from Bhasin Paras Front Office Manager on 5 Dec 2023
Dear Mr. Mohammad, Thank you for choosing Movenpick Grand Al Bustan Dubai, and for your kind words about our exceptional service. We take pride in providing perfect and kind service to our guests, and we are glad that we exceeded your expectations. We look forward to welcoming you back to Movenpick Grand Al Bustan Dubai for another 5-star experience. Kind Regards,

10/10 Excellent

David, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional customer service
Stayed 1 night in Nov 2023
Response from Bhasin Paras Front Office Manager on 19 Nov 2023
Dear Mr. David, Thank you for choosing to stay with us and for sharing your positive experience. Your rating means a lot to us, and we're thrilled to know that you had a excellent stay. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. We thank you for appreciating all our earnest efforts. We look forward to welcoming you back again soon.Best Regards,

10/10 Excellent

Chris

Stayed 1 night in Nov 2023
Response from Bhasin Paras Front Office Manager on 16 Nov 2023
Dear Mr. Chris, Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. We are excited to serve you again!Best Regards,

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcoming ,attentive and friendly staff make a stay special.These include Vincent,Ganga,Alvin in the restaurants,Chandra in the lounge,Stella and Dilki on reception.We also recieved great assistance from security manager Saqlain in recovering a lost item for which we are gratefull.
Stayed 14 nights in Oct 2023
Response from Bhasin Paras Front Office Manager on 13 Nov 2023
Dear Mr. Brian, Thank you for staying with us and for your rating. We sincerely appreciate your feedback and are thrilled to hear that you had a great experience with us. We take great pride in providing an exceptional service, and a team of dedicated individuals. We thank you for your kind words and look forward to welcoming you back to Movenpick Grand Al Bustan Dubai in the near future for another extraordinary experience.Best Regards,

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
One night stay. Great bar and happy hour.
The hotel is undergoing a well deserved renovation. We were disappointed that there wasn’t a safe in the room. We had wonderful service and a great Wagyu beef hamburger in the cozy bar adjacent to the steak restaurant.
Stayed 1 night in Oct 2023
Response from Bhasin Paras Front Office Manager on 4 Nov 2023
Dear Mr. David, Thank you for choosing Movenpick Grand Al Bustan Dubai for your stay. We sincerely appreciate your feedback and we thank you for your kind words. We take great pride in providing a great property, amazing food and a team of dedicated individuals. We look forward to welcoming you back to Movenpick Grand Al Bustan Dubai in the near future.Best Regards,

6/10 Okay

Paul

Stayed 1 night in Oct 2023
Response from Bhasin Paras Front Office Manager on 9 Nov 2023
Dear Mr. Paul, Thank you for choosing to stay with us and for sharing your experience. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future. Kind Regards,

2/10 Terrible

Sandeep

Stayed 2 nights in Oct 2023
Response from Bhasin Paras Front Office Manager on 9 Oct 2023
Dear Mr. Sandeep, Thank you for your recent stay. We're committed to continuous improvement, and your feedback helps us immensely. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in those areas for an enhanced future experience.Looking forward to serving you even better next time.Best Regards,

10/10 Excellent

Mr Edward

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff
Stayed 6 nights in Sep 2023
Response from The Management on 29 Sept 2023
Dear Mr. Edward, Thank you so much for taking the time to share your experience with us. It is with much pleasure we read your kind acknowledgment of our warm hospitality. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Thank you again for your kind words and we look forward to welcoming you back soon.Best regards,

6/10 Okay

Christoph

Disliked: Staff & service, amenities, property conditions & facilities
There’re were renovations going on in the pool area so it was very loud during the day and the pool area was less than appealing. In the evening they had very loud music in the lobby until late and since all rooms gave the lobby it was very loud. They told me I got a room upgrade with a balcony but it was directly facing the pool construction site so it was very loud and you could use the balcony. There were no USB chargers in the room and nighttime reception staff were incredibly unhelpful finding a suitable adaptor to charge any electronics during my layover.
Stayed 1 night in Sep 2023
Response from The Management on 29 Sept 2023
Dear Mr. Christoph, Thank you for taking the time to share your feedback. We are deeply disappointed to hear about thechallenges you experienced during your time with us. We hold our team to the highest standards andregret that we didn’t meet those expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best Regards,

10/10 Excellent

carl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way. Food at main restaurant to die for. Ladies at front desk are always ready to help. Highly recommended.
Stayed 7 nights in Sep 2023
Response from The Management on 14 Sept 2023
Dear Mr. Carl, Your rating fills us with joy! We are thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back again soon.Best regards,

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
My stay feedback
Drilling and maintenance was going on everyday from 10 AM till 9 PM. So it was terrible noise . Apart from that the staff were excellent and tried to do something for me to create some comfort
Stayed 3 nights in Aug 2023
Response from The Management on 6 Sept 2023
Dear Valued Guest, We appreciate you taking the time to give us the latest impression of the stay with us. It is surely a matter of concern for us to know that your stay did not match up to the quality that we strive to offer to our guests at all times. We apologize for the dissonance faced. As you may have noticed, we here at Movenpick Grand Al Bustan Dubai are undergoing renovation in order to accommodate more guests and provide more facilities. This is to give our guests an even greater experience at our hotel. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kindest regards,

8/10 Good

Maria Ruth Quintal

Liked: Cleanliness, amenities, property conditions & facilities
We were only there overnight. But check-in was fast. Property is clean and staff are friendly and helpful.
Stayed 1 night in Aug 2023
Response from The Management on 3 Sept 2023
Dear Ms. Quintal, Your rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.Kind Regards,

6/10 Okay

Nima

Business traveller
.
Stayed 3 nights in Aug 2023
Response from The Management on 3 Sept 2023
Dear Mr. Nima, We appreciate your choice to stay with us and for sharing your thoughts through a 3/5 rating. Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience. Kind Regards,

10/10 Excellent

Balaji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful to look at and clean! Staff was very helpful. Lots of food options inside the property itself. The number of choices in (paid) buffet is mind boggling! And there are few restaurants at walkable distance (5 mins) too. Mahec Indian restaurant is 5 mins walk. It is very close the DXB airport, about 10 min ride. Bath tub was weird. Bath tub door only closes half of the bath tub area. So water falls out of the tub during bath no matter how careful you are. Seems like all Movenpick bath tubs are built like this (even the one in Amsterdam, where we stayed in another trip, was like this).
Response from The Management on 3 Sept 2023
Dear Mr. Balaji, Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations.In regards to your comment about the bathtub, kindly note that we are in the process of upgrading it. We truly appreciate your valuable and constructive feedback which will help us to constantly improve. We look forward to welcoming you back again soon.Kind Regards,

6/10 Okay

MALINI, Wellesley

Unless you want to go to airport in 5 min don’t stay here. Nothing near by. We couldn’t go to get any food or walk around ( too hot due to summer season)) and everything was far away The guys managing pool and the life guard were rude asked me repeatedly whether I knew swimming . Despite I’m telling them several times they kept asking. Are you sure? Very embarrassing moment !
Stayed 5 nights in Aug 2023
Response from The Management on 3 Sept 2023
Dear Ms. Malini, We extremely apologize to hear that your experience with us didn’t match your expectations. Surely, this is not the standard of service that we aim to provide for our guests. We have taken note of your valuable feedback which will definitely be passed on to our team to make the necessary amends. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. Kind regards,

10/10 Excellent

Sheikh Al moustapha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Management on 19 Aug 2023
Dear Mr. Al Moustapha, Thank you for taking the time to rate our hotel. We really appreciate your excellent rating. Looking forward to welcoming you back soon.Best regards,

10/10 Excellent

clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newish hotel , but had an old style character to it .
Stayed 1 night in Jul 2023
Response from The Management on 3 Aug 2023
Dear Mr. Clive, We very much appreciate your comments regarding your stay with us. Please know that we are actively working on renovation of the property. We are excited to share the changes when they are complete and we look forward to welcoming you back soon so that we can have another chance to provide you with a superior experience.Kind regards,

10/10 Excellent

Shehnaz

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 26 nights in Jul 2023
Response from The Management on 3 Aug 2023
Dear Ms. Shehnaz, Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comment.We are all looking forward to welcoming you back at Movenpick Grand Al Bustan Dubai.Best regards,

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
special thanks for miss, Roan and miss, Rubie for your kind welcom. and they give us upgrad for the ROom the view was perfict . We had a wonderful stay💕. When We come back to Dubai for sure We will stay in this hoyels.
Stayed 1 night in Jul 2023
Response from The Management on 30 Jul 2023
Dear Mr. Mohammed, It is indeed very heart-warming to receive positive comments such as yours. We have a great team at the hotel and constantly strive to ensure that our guests have the best possible experience and I am so pleased to read that you did. We are all looking forward to welcoming you back at Movenpick Grand Al Bustan Dubai.Best regards,

8/10 Good

NABIL

Travelled with partner
Liked: Cleanliness, staff & service
Well planed hotel with specious rooms and elegant set up, the staff is more than excellent. Yet hotel is well maintained but old style bathrooms and outdated power in rooms as hotel has many years constructed
Stayed 1 night in Jul 2023
Response from The Management on 30 Jul 2023
Dear Mr. Nabil, We very much appreciate your comments regarding your stay with us. Please know that we are actively working on renovation of the property. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future.Kind regards,

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to all amenities and the staff were exceptionally courteous and helpful.
Stayed 3 nights in Jul 2023
Response from The Management on 1 Aug 2023
Dear Mr. Richard, Thank you so much for taking the time to share your experience with our hotel facilities and services. We are delighted to hear that you had a wonderful stay with us. Looking forward to welcoming you back soon at Movenpick Grand Al Bustan Dubai.Kind Regards,

10/10 Excellent

MUHAMMAD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel. Everything was great!
Stayed 1 night in Jul 2023
Response from The Management on 1 Aug 2023
Dear Mr. Muhammad, We are extremely delighted to learn that you had a perfect stay and loved the overall experience. Positive comments like these are a great boost to our overall functioning. We thank you for appreciating all our earnest efforts.Thank you again for your kind words and we look forward to welcoming you back soon to the Movenpick Grand Al Bustan Dubai in the near future.Kindest regards,

10/10 Excellent

ALEX, NORTHVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to airport and it is convenient. friendly staff clean rooms
Stayed 1 night in Jul 2023
Response from The Management on 1 Aug 2023
Dear Mr. Alex,We are happy to read about your experience with our hotel staff friendliness, facilities and services. It is very pleasing to read how much you have enjoyed your time with us.It was a pleasure for us to have you as our guest, and we are looking forward to welcoming you again.Best regards,

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great relaxing hotel . Food was excellent and the rooms were spacious. Cannot speak highly enough of staff who were all courteous friendly and helpful. Special commendation for reception staff who far and beyond to make you feel welcome and they went far and beyond to assist with their help and assistance. I would rate the reception staff as one of the best in the world
Stayed 3 nights in Jul 2023
Response from The Management on 1 Aug 2023
Dear Mr. Alan, Thank you for taking the time to review your stay with us and for recommending our hotel to other travellers. It is with much pleasure we read your kind acknowledgment of our warm hospitality and exquisite facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kindest regards,

10/10 Excellent

David, bragg creek

Stayed 1 night in Jul 2023
Response from The Management on 1 Aug 2023
Dear Mr. David, Thank you for staying with us. Looking forward to welcoming you back to Movenpick Grand Al Bustan Dubai in the future.Kind Regards,

6/10 Okay

Paul

Handy for the Airport but tired and dated
Handy for the airport however Hotel could do with a freshen up the room(suite) I stayed in was tired and dated, didn't look clean and although a non-smoking room apparently, it smelt of cigarettes. The sink and bidet waste were partially blocked. View out the window was a rooftop full of HVAC equipment. I wouldn't stay again.
Stayed 1 night in Jun 2023
Response from The Management on 29 Jun 2023
Dear Mr. Paul, Thank you for sharing your experience during your stay with us. Please accept our sincere apology for not being able to provide the service you deserve. We have noted your comments and be assured that this will be assessed and rectified as required. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future. Kind regards,

10/10 Excellent

Yasser

Stayed 1 night in Jun 2023
Response from The Management on 1 Aug 2023
Dear Mr. Yasser, Thank you for taking the time to rate our hotel. We really appreciate your excellent rating. Looking forward to welcoming you back soon.Kind regards,

2/10 Terrible

Stephen

Business traveller
Disliked: Staff & service, room comfort
Lied about room, uncomfortable mattress
At check in they advised the room type I booked wasnt available. They gave me a lesser (cheaper) room type and said "its ok, because youre solo" as if that was some kind of acceptable excuse. No applogies, no refund to the lower room fee. Too tired to care I went to the room. Even after 18hrs of flights the mattress was so uncomfortable and sunken i couldn't sleep at all. Would never stay again.
Stayed 1 night in May 2023
Response from The Management on 4 Jun 2023
Dear Mr. Stephen,Thank you very much for your review of your recent stay with us at Movenpick Grand Al Bustan Dubai.With much regret we learnt that we did not meet your expectations for which we sincerely apologize. Please be assured that your valued comments and suggestions will be assessed and rectified as required.Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Looking forward to welcoming you back to Movenpick Grand Al Bustan Dubai in the near future, we remain with kind regards,The Management