Dire service Posted 13-Feb-2014 on Hotels.com
The hotel, though good, in terms of room,facilities and cleanliness, was not up to the standard of other Kempinski hotels that we have stayed at. Kempinski service is normally 5 star; here it was barely 2 star. That said, the bar staff were good; dining room, not so good; and reception and concierge, frankly, appalling. When there are at least 5 staff on duty in the reception area at any time one would have thought that at least one would show a slight interest in the guests requirements, but their personal convenience apparently came first. When asked where we could buy Tram tickets, we were told "At the back of the hotel" presumably meaning outside the hotel. In fact, it seemed to mean the Post Platz tram stop, about half a kilometer away. Would have said more, ref air conditioning, but, spsace for comment is apparently limited. Read into that what you will.
Comment from Hotel Management
26-Apr-2014 by The Taschenbergpalais Tea, Hotel Management
Dear Traveller, Thank you for reviewing you recent stay with us on Hotels.com. We are very sorry that your experiences during your stay have not met your expectations and we offer our sincere apologies for the situation you have described concerning an unsatisfying encounter you have had with our staff at the front desk. We have forwarded your comment to the Front Desk Manager immediately who has had a serious meeting with his team in order to prevent any similar incident from occurring in future. Dear Traveller, thank you again for your honest feedback. We were happy to learn that you liked the hotel in terms of your appointed guest room, cleanliness and the facilities in general and that the bar staff has left a good and lasting impression with you. We hope that we could alleviate any tensions that you might have been left with in regard to your visit and we remain with best regards from Dresden, Your Team at Hotel Taschenbergpalais Kempinski