Ratings based on 744 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Burnaby, BC

Excellent hotel in the heart of downtown Victoria

Posted 24-Mar-2015
We had a wonderful experience at the hotel. Before we went into the hotel, the parking options were clearly laid out for us and the check-in was flawless. The room was clean and all amenities were neatly laid out.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Parksville

Very pleased with our stay!

Posted 14-Mar-2015
Pros: Very nice building and the location was so close to anything we wanted to do or see.
Cons: The 4:00 check in was a bit late as we were going out and would have liked a bit more time in our room but the 12:00 check out was nice.
Location: Very good location. We were able to walk to the harbour and all the shops along Government street. Good restaurants close to the hotel.
Very friendly staff. Our room was beautiful. Nice linen's and very comfortable beds. Our view was not great but the draperies were very nice so we left them closed when we were in the room.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Vancouver

Very friendly service, I really enjoyed the stay.

Posted 13-Mar-2015
My husband and I had a great romantic get-away. The hotel is very well situated and the rooms are spacious, quite well maintained and comfortable. There were just a few issues to do with plumbing and various objects in the room not working (like our iron & phone), but it got fixed in a very timely manner. Our shower kept on changing temperatures when surrounding suites were also using water...maybe they need to put in some water pressure regulators. Even with that, we really enjoyed it! The service is great and we enjoyed the extra details like the tea, coffee and fruit in the lobby.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom 横浜

ロケーションはいいと思います。

Posted 10-Mar-2015
Pros: スタッフが親切ですね。
Cons: このサイトには、「無料のコンチネンタルブレックファーストでは、毎朝、コーヒーと紅茶、フルーツジュース、焼いたパン類の盛り合わせ、シリアルとグラノーラ、ヨーグルト、チーズが揃っています。』とありましたが、無料ではありませんでした。また土日はコンチネンタルブレークファーストもありません。ブランチだけです
Location: バス停も近いしう動きやすくて便利。
ダウンタウンの中でも静かで過ごしやすいし、コンビニやレストランも近い。大きくないので、騒がしくないのがいい。
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Valleyview, AB

Beautiful. The staff were so kind and helpful

Posted 02-Mar-2015
Pros: clean, fancy, up to date technology.
Cons: just a little more room for parking out in from for tour vans.
Location: great location: whats not to do around there. it"s unlimited.
walked everywhere shopping, site seeing. the walk along the ocean was amazing.
Comment from Hotel Management
12-Mar-2015 by Bill Lewis, General Manager, Hotel Management
Thank you Paul for the kind feedback on this recent stay, I'm so pleased that you enjoyed the staff and the walk along the ocean and hope we can welcome you back again soon,
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Great hotel friendly staff

Posted 24-Feb-2015
Check in was easy and quick. Room was very large with a nice view. Great amenities in the room and the little chocolates and apples were a nice touch. Aveda products in the bathroom were a treat. Nice comfy bed. Great hotel!
Comment from Hotel Management
12-Mar-2015 by Bill Lewis, General Manager, Hotel Management
Dear Chrissy, Thanks for the the lovely feedback on your room. We are so pleased that you enjoyed the room and the chocolates and apples, as well as the great view from your room. I hope we have the pleasure to welcome you back to Victoria and The Magnolia Hotel & Spa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton

Simply Excellent

Posted 23-Feb-2015
Pros: Setting. Service was exceptional. Very well maintained and clean. Very efficient. The small things they did right.
Cons: No idea.
Location: In down town, close to everything.
Simply one of the best hotels I have ever stayed in and I stay in too many! easity the same if not better than most Fairmont Hotels I stayed in. My apologies to the Fairmonts, but it is accurate. Even though it is a pricy hotel I could not help think that this was value for my money.
Comment from Hotel Management
12-Mar-2015 by Bill Lewis, General Manager, Hotel Management
Dear Marthinus, Your comments and feedback is truly heart warming and appreciated by our entire team. We aspire to deliver an exceptional luxury small hotel experience to each and every guest, I am so pleased we did this, and hope we have the pleasure to welcome you back again with us in Victoria,
3 out of 5
by A verified travellerfrom Fraser valley, b.c. Canada

Comfortable hotel 2 blocks from water

Posted 18-Feb-2015
No included breakfast, no free parking. Either street parking that you have to keep feeding coins into, or a parkade that closes at 10pm and locks your vehicle in for the night. But they have valets for parking. $80 for 3 nights. They advertise a hot tub, but don't mention it's 3 blocks away at the ymca. ( you get free access). We asked for 2 door swipe keys for our room. My wife's worked, after the 3rd replacement I gave up on trying to have one also. Basic cable, no guide in the room to let you know what channels they get from the 2000 available on the *on screen* guide. Any that I checked above 20 showed *not available, please subscribe * That being said, staff were friendly and professional, spa was great, room was cleaned twice a day, great location for wandering Victoria.
Comment from Hotel Management
12-Mar-2015 by Bill Lewis, General Manager, Hotel Management
Dear Jay, Thank you for your recent stay and your feedback. I am truly sorry that some elements of your stay did not meet your expectations. This is disappointing and our team will review all of your feedback as we always strive to improve our services and offerings. I did look extensively at the hotel listing on both our site and Expedia's and believe our listings are accurate with respect to breakfast, hot tub and the YMCA. It is disappointing that there was confusion on these matters and that this had a negative impact on your visit. Sincerley,
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bellevue, wa

Excellent location and beautiful hotel

Posted 17-Feb-2015
Beautiful hotel. We had a corner room which was gorgeous. I highly recommend this place everything is walking distance.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, ON

Diamond level rooms with fireplaces are lovely.

Posted 05-Feb-2015
The valet parking is $24/night, but I chose the free street parking (6pm to 9am) as I was active and out of the hotel early every morning and back late each night.