Ratings based on 481 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Great room and staff

Posted 11-Jan-2015
Very friendly staff, excellent location. First choice whenever I'm in Victoria.
2 out of 5
by A verified travellerfrom Doncaster, England

Disappointed

Posted 10-Jan-2015
Pros: Clean and comfortable
Cons: Whole place ready for a revamp. Tea and coffee facilities need reinstating in rooms.
Location: Ganges is a lovely location, plenty of water sports and walking nearby. Hotel is about 1/4 mile from the bus terminus if using public transport.
The hotel is clean and comfortable and the staff helpful, however it is rather tired in appearance, paint rubbed off many surfaces, drawers off their runners and the bathroom ready for an update. My main 'beef' was that the room description stated tea and coffee making facilities. There were none. I contacted reception to be informed that they had changed policy, no longer in any rooms but complimentary tea and coffee were available 7am to 11pm from reception. Not a lot of good if you are hardened tea drinkers who like a pot last thing at night when in your night atire and first thing in the morning before getting dressed.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Doncaster, England

Well situated for downtown Victoria

Posted 08-Jan-2015
Pros: Good value, clean and very pleasant staff.
Cons: Removal of baby elephant occupying room above us!
Location: Located near to harbour. If you use public transport the 7/11 is about 3 blocks along Douglas to get a daily pass which is good value at $5.
Excellent value for money hotel, we had a suite with a kitchen. We stayed two days and there was no shortage of tea and coffee with replenishments available on request. Everything was clean and the staff were very helpful. Enjoyed our stay and would recommend and use again. Spaghetti factory restaurant nearby served good steak.
5 out of 5
Recommended
for Everyone
by A verified traveller

good location and clean / good location and clean

Posted 05-Jan-2015
good location and clean / good location and clean/ good location and clean
4 out of 5
Recommended
for Couples
by A verified traveller

Handy spot

Posted 29-Dec-2014 on Hotels.com
Noisy on Douglas St. I'd request a room in back another time. Temperature of the room was way too hot, even with thermostat turned right down....opened windows helped. Kitchen was well fitted-out. King bed was great. Wonderful location for walks in the park, museum, James Bay Village, etc.
3 out of 5
Recommended
for Personal Event
by A verified traveller

Not bad for that price

Posted 23-Dec-2014 on Hotels.com
Facilities are kinda old but still working. Should work on their cleaning and noise isolation.
5 out of 5
Recommended
for Families
by A verified traveller

Very convenient

Posted 21-Dec-2014 on Hotels.com
Very convenient location, close to family location and close to Harbour Air. Very reasonable price.
4 out of 5
Recommended
for Everyone
by A verified traveller

stuff is soooo kind

Posted 19-Dec-2014
I lived 3nights and felt like home ,I could even invite friends there
5 out of 5
Recommended
for Couples
by Maryfrom Sammamish, WA

Love Helm's Inn

Posted 16-Dec-2014 on Hotels.com
Just what we were looking for. Perfect location and comfortable room. We will stay here again.
4 out of 5
Recommended
for Business Travellers
by Michael

This traveller left a rating score only Posted 15-Dec-2014 on Hotels.com