"Beautiful hotel in perfect location"
It was my first trip to Vancouver, so choosing a hotel is not always easy. I typically stay in VIP +gold hotels because they provide a wide array of upgrades and benefits. Upon arrival, I was not sure where to park. There was no driveway, so you just have to pull up in front of the hotel along the street and Valet your car. $29 a night, with only a few other parking options close by. I ended up parking in a lot next door the first night, which was very costly. When I checked in, I was not greeted as a VIP member, was not upgraded, and was put on a lower floor facing a street where construction was ongoing. The room, however, was very nice. Large, well appointed, great walk in shower. The hotel is not large. The elevators were not operative at check-in, so we had to take the stairs. The internet service was being upgraded, so it was someone inconsistent coverage. The hotel has an Indian restaurant that is very lovely, with a full service bar. The food was very good. When Expedia received my check-in review, they must have contacted the hotel immediately, because the response of the hotel staff was incredible. I arrived back to my room after working to find a large cheese tray and a bottle of red wine. I then received an apology letter from the manager, telling me that all of my breakfasts and all my valet parking were going to be covered by the hotel. I got to know some of the staff, and really settled into staying there. It ended up leaving a very good taste
David from Denver