The hotel is an older style building that has been renovated and updated. The front desk staff we're incredibly friendly and accommodating throughout my entire stay (1 week). The room could best be described as what you would expect when you go to visit a close relative - bed/bathroom/closet. The room was very clean and appointed with a desk and chair, device charging station, a comfy stuffed chair next to a window, a good size closet with ironing board and iron, in-room safe, dresser, and big TV.
The bathroom includes a shower/tub combo with excellent quality toiletries and was very clean on check-in.
The hotel is located on the edge of the Tenderloin neighborhood which is in a very urban area and can feel a little sketchy at times. I walked in the evening without being hassled, but was usually in my room by 10pm, or took an uber to the hotel if I was going to be later. There is access to the hotel entrances by room key card if you're going to be later than midnight. Morning walks were quiet and I usually passed a few professionals walking to work.
I can't stress this enough - If you're not used to continuous city noise (sirens, city vehicles, people yelling/shouting/laughing loudly) this is probably not the place for you to stay. If these noises help lull you to sleep, then you'll have no issues.
Special shout out to Theo at the front desk who helped me with my stay. He also runs the nightly wine tasting and fills in as the entertainment some nights.
Stylish old world charm, quiet and comfortable with a range of interiors in which to relax. Enjoying a drink at the bar or lounge at days end was a treat.
fabulous location and terrific staff,courteous and helpful.
We enjoyed a delightful stay at the Inn at Union Square last week. The ambiance and attention to detail of the hotel was obvious from the start. Ann greeted and checked us in with friendliness and helpful suggestions for sites to enjoy in the area. She offered some excellent suggestions for us to experience a delicious lunch close to the Inn. The location was perfect, in the center of Union Square. We walked across the street to see the Holiday decorations and skating rink that was set up for skaters in short sleeves and shorts enjoying the 80 degree weather.
Kudos to the staff and management of the hotel with their attention to details.Our room was clean, most comfortable and well-appointed. We loved the delicious breakfast and the afternoon wine, cheese and fruit offerings. They were most welcome both before and after our busy day of touring San Francisco.
Indeed, we loved our stay at the Inn at Union Square and look forward to our next trip back so we can experience this wonderful hotel again.
This is a beautiful hotel, especially around the holidays. We enjoyed our stay. However, we had some trouble with the shower, and it took 3 phone calls for maintenance to finally arrive. We waited 45 minutes to take a shower! We were compensated with two free beverage tickets which we were unable to use as we needed to check out and be on our way.
We had a great stay at the Intercontinental Hotel in San Francisco. The location was perfect for shopping and jumping on local transportation to anywhere in the city. We had a spacious corner room with nice views over the city and a very comfortable king size bed. The amenities at the hotel were excellent, including an indoor pool and jacuzzi, fitness room, spa, Michellin rated restaurant and a Grappa bar. The food in the Luce restaurant was superb. We have stayed here before and we will be back again. We highly recommend this hotel.
We got upgraded to a suite on arrival. The hotel rooms are a little dated but they are really clean and the hotel location is just the best ever. The hotel is going to be renovated in 2015 and this will only further improve it. The staff are super friendly
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