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big romantic room and balcony, comfortable beds. Historic and beautiful hotel. Staff was good but two mornings and full day with NO HOT water! Staff response disappointing. Also had to argue about discount for food on reservations. Restaurant was well below par.
Response from Hotel La Casa de la Marquesa on 18 Nov 2023
Agradecemos que haya dedicado tiempo para proporcionarnos una valoración de nuestros servicios, lamentamos no haber cumplido las expectativas. Seguimos trabajando con nuestro equipo de colaboradores para mejorar todas y cada una de las estadías, esperamos que pronto pueda visitarnos nuevamente y podamos ofrecerle un mejor servicio.
6/10 Okay
Nancy
Travelled with partner
23 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is very unique (old mansion). It’s well located in the historic center. The bedding was very tired, old. The sheets didn’t fit the bed. Didn’t want to touch the bedspread. It was fine overall but wished I had booked somewhere else.
Nancy
Stayed 3 nights in Oct 2023
Response from Hotel La Casa de la Marquesa on 18 Nov 2023
Agradecemos que nos haya compartido los comentarios acerca de los aspectos de la habitación que necesitan ser reforzados, nuestro equipo de colaboradores está trabajando en implementar mejoras que ayudarán a ofrecerles una mejor estadía, esperamos que pueda darnos otra oportunidad para demostrarle que hemos mejorado.
Drop-dead gorgeous property with amazingly beautiful rooms in a great location. After a tense encounter with a clerk who insisted a double bed was a king bed, we got our “upgrade” to a nicer room with an actual king bed, which is what we had reserved in the first place. Food discount doesn’t apply because the restaurant is conveniently not connected with the hotel.
The ac was not working and the room felt like an oven. They couldn’t find the key to my room. The manager was very unfriendly The receptionist was trying but the manager didn’t want to help
Wonderful ambiance for the hotel and friendly managers. It is an old building and the electricity did go out for one hour but was restored and no further issues The front desk could be a little more helpful and welcoming. The breakfast in the morning with live piano music was fantastic!
First time in Queretaro, traveled with family, the hotel was beautiful, clean, staff very friendly, the hotel is in the middle of everything, easy to walk to several parks, churches. We loved our stay at La Casa de la Marquesa, Highly recommend.
Marcela
Stayed 3 nights in Apr 2023
Response from La Casa de la Marquesa on 17 May 2023
We are pleased to know that your stay with us was completely pleasant, thank you for sharing your experience with us, we hope you can visit us again soon, we will be waiting for you.Thank you for the preference.
The place is charming, friendly, and accommodating staff.
I was surprised by the number of stairs we climbed to get to our room. The bathroom had several steps and you needed to be careful. The huge bathtub was difficult to get into without slipping.
Awesome experience. Great breakfast with live pianist playing outstanding music. Great customer service. Internet soso.. no electrical outlets in room. All the rest great!
Great location in a very unique historical house. Very dark with no amenities available in the evening. Lacking on attention to details. Only one towel was provided, no tv channels were accessible, broken hair dryer. Great potential for a fantastic experience.
Rosie
Stayed 1 night in Feb 2023
10/10 Excellent
Anthony
6 Feb 2023
Anthony
Stayed 3 nights in Feb 2023
Response from Hotel La Casa de la Marquesa on 18 Nov 2023
Le agradecemos que haya dedicado tiempo para proporcionarnos una valoración de su estancia. Para nosotros fue un placer atenderle, esperamos que vuelvan pronto.
Un hotel muy recomendable, tiene una ubicación excelente. El hotel es un lugar histórico y muy frecuentado.
Las personas que nos atendieron muy amables.
This is a five star if there ever was one. Beautiful place with a great number of balconies and private areas. Would be a great place for a group. Beautiful views high on the hill so does require cab ride up. Well worth the view
Loved the character of this place, I felt like I was a guest of the contessa hundreds of years ago. The architecture, frescos, tiles etc are all still so authentic. It was wonderful
Pictures are deceiving. The building is beautiful as a museum but not as a hotel. No amenities, not even glasses or wash towels in the room. AC is extremely noisy, with poor lighting everywhere. Old towels and mosquitoes. We left a day earlier. The only two guys there were really nice but the management is another story.
On top of that, the place is really spooky.
Very clean excellent location will stay again on next trip very very good 5 star!! Muy limpio personal muy amable excelente ubicación todo esta cerca el ambiente excelente muy muy seguro definitivamente volveremos!!! Muchas gracias!!!!
Gorgeous historic property; great location. Keep in mind that there may be some street noise depending on your room.
Joy
Stayed 1 night in Nov 2021
Response from Manager. on 5 Dec 2021
Thank you very much for your comments Joy, sometimes the noise from the street depending on the date can be pleasant or not so much, however, we greatly appreciate the rating of your stay at the hotel. Happy Holidays!!!
Great Hotel. Have stayed here before but the Alhambra room we stayed in this time was especially large and well decorated.
Zee
Stayed 4 nights in Nov 2021
Response from Manager. on 5 Dec 2021
Thank you for your message. We hope to have the opportunity to host you in 2022 and allow us to show you more special rooms because of the history that some of them have, the amenity of the Jacuzzi and above all because of the magic that one of our rooms causes. I recommend "Cristobal Colon" on your next visit. Happy Holidays!!!
La Casa de la Marquesa is an experience. We felt as if we were staying at a museum.
Diana
Stayed 1 night in Oct 2021
Response from Manager. on 5 Dec 2021
Miss Diana thanks for her words. The truth is that is the idea of the hotel and sometimes it is difficult for some guests to understand it. I wish you happy holidays !!!
An absolute pleasure to stay at such beauty!!!
The architectures and frescos were stunning and timelessness.
The furniture ( english style) eeehhh not appropriate style for the space. But the hotels is a treat!