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Reviews of Bally's Dover Casino Resort

4 out of 5
Bally's Dover Casino Resort
1131 N Dupont Hwy, Dover, DE

Reviews

8.6

Excellent

Rating 10 - Excellent. 693 out of 1248 reviews" "
Rating 8 - Good. 330 out of 1248 reviews" "
Rating 6 - Okay. 111 out of 1248 reviews" "
Rating 4 - Poor. 62 out of 1248 reviews" "
Rating 2 - Terrible. 52 out of 1248 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Liked: Cleanliness
Stayed 4 nights in Apr 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel room was clean and while not fancy, was excellent for our needs. We had trouble finding USB ports to charge phones. Internet was spotty. Nice view of Dover Downs from our room. Hotel registration/check out staff, while not rude, could have at least smiled and said hello.. however the woman in the convenience store was so very nice! Adjacent casino has lots of gaming machines and casino was very clean. Staff was very nice. Wish there were more food options. Luckily this is on a major road with lots of restaurant choices. I'm gluten free and it was hard to find anything on site to eat. Overall, we were happy and would go back.
Stayed 2 nights in Apr 2024
Response from Matt C. on 18 Apr 2024
Thank you, Sharon, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 18 Apr 2024
Thank you, Terri, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

6/10 Okay

Karen Elizabeth

Travelled with partner
Liked: Staff & service, property conditions & facilities
There were parking cones outside of the facility that had no real purpose. Elevators seems dirty with just in need of a wipe down. Many dining facilities within the casino not open when we were there. Room was clean and very comfortable. The shower water pressure was very low Check in and out was seamless. Also upset the pool was not accessible during our stay.
Stayed 3 nights in Apr 2024
Response from Matt C. on 18 Apr 2024
Thank you, Karen Elizabeth, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

4/10 Poor

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel hallways and room we had smelt like smoke. I am assuming the rooms were once smoking rooms and the smell just never left. It's enough to notice as soon as one walks in the door of the room and just hard to get past when you're a non-smoker.
Stayed 2 nights in Apr 2024
Response from Matt C. on 18 Apr 2024
Thank you, John, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking forward to re visiting in the near future
Stayed 1 night in Apr 2024
Response from Matt C. on 15 Apr 2024
Thank you, Gail, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Victoria

Travelled with family
Liked: Amenities, property conditions & facilities
Employees not friendly when checking in
Stayed 1 night in Apr 2024
Response from Matt C. on 15 Apr 2024
Thank you, Victoria, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No smoking anywhere in the building.
Stayed 2 nights in Apr 2024
Response from Matt C. on 15 Apr 2024
Thank you, Steven, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Kim

Liked: Staff & service, property conditions & facilities
Nice property…highly recommend!
Stayed 1 night in Apr 2024
Response from Matt C. on 13 Apr 2024
Thank you, Kim, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 13 Apr 2024
Thank you, Allyson, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to put your head, clean casino which stuff was open when we went only down fall
Stayed 1 night in Apr 2024
Response from Matt C. on 12 Apr 2024
Thank you, Glenn, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

takishia

Liked: Amenities, property conditions & facilities
Convenient location with plenty to do at surrounding area.
Stayed 1 night in Apr 2024
Response from Matt C. on 12 Apr 2024
Thank you, Takishia, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Amy

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Matt C. on 12 Apr 2024
Thank you, Amy, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

michael

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Matt C. on 12 Apr 2024
Thank you, Michael, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Matt C. on 8 Apr 2024
Thank you, Steve, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice location to see our son's baseball games at Del State and nice dining options as well as casino at night to have something to do.
Stayed 2 nights in Apr 2024
Response from Matt C. on 8 Apr 2024
Thank you, Patricia, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Tierney

Nice staff
Stayed 1 night in Apr 2024
Response from Matt C. on 8 Apr 2024
Thank you, Tiemey, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay! Loved it!
Stayed 2 nights in Apr 2024
Response from Matt C. on 7 Apr 2024
Thank you, Joyce, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

2/10 Terrible

Danielle

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
housekeeping did not clean my room not one time. i asked twice they never came. and they wouldn't even give me clean towels
Stayed 3 nights in Apr 2024
Response from Matt C. on 7 Apr 2024
Thank you, Danielle, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

2/10 Terrible

Scott

Stayed 1 night in Mar 2024
Response from Matt C. on 5 Apr 2024
Thank you, Scott, for your recent stay and rating. We look forward to your next visit.

10/10 Excellent

Maryanne

Liked: Cleanliness, staff & service
I wish that they would have real creamers instead of powder for coffee/tea
Stayed 1 night in Mar 2024
Response from Matt C. on 14 Apr 2024
Thank you, Maryanne, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and helpful
Stayed 2 nights in Mar 2024
Response from Matt C. on 1 Apr 2024
Thank you, Doreen, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

6/10 Okay

Riley

Liked: Staff & service
Disliked: Cleanliness
There wasn’t many food options within the hotel, and our room wasn’t the cleanest.
Stayed 1 night in Mar 2024
Response from Matt C. on 1 Apr 2024
Thank you, Riley, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

2/10 Terrible

Christina

Stayed 1 night in Mar 2024

10/10 Excellent

Jinwoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Matt C. on 29 Mar 2024
Thank you, Jinwoo, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Rebecca

Stayed 1 night in Mar 2024
Response from Matt C. on 18 Apr 2024
Thank you, Rebecca, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Yulonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Mar 2024
Response from Matt C. on 28 Mar 2024
Thank you, Yulonda, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Marty

Liked: Property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from Matt C. on 1 Apr 2024
Thank you, Marty, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in Mar 2024
Response from Matt C. on 26 Mar 2024
Thank you, John, for your recent stay and rating. We look forward to your next visit.

4/10 Poor

Christopher

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Matt C. on 26 Mar 2024
Thank you, Christopher, for your recent stay and rating. We look forward to your next visit.

10/10 Excellent

Reg

Stayed 1 night in Mar 2024
Response from Matt C. on 13 Apr 2024
Thank you, Reg, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Warren J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, courteous staff. Excellent hand-cap room.
Stayed 2 nights in Mar 2024
Response from Matt C. on 24 Mar 2024
Thank you, Warren, for your recent stay and rating. We look forward to your next visit.

10/10 Excellent

Archer, Santa Cruz

Travelled with family
Liked: Cleanliness, staff & service
The property is a bit dated. Double beds… Just crawled into mine and it feels cheap and worn out! 😩 Otherwise (withstanding the losses at blackjack tables), it’s a decent hotel. The ratio of slots to BJ tables seems per low.
Stayed 1 night in Mar 2024
Response from Matt C. on 24 Mar 2024
Thank you, Archer, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

Luisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and beautiful hotel
Stayed 1 night in Mar 2024
Response from Matt C. on 22 Mar 2024
Thank you, Luisa, for your recent stay and rating. We look forward to your next visit.

2/10 Terrible

Nikki

Travelled with family
Disliked: Cleanliness, amenities
The systems were down for hours andni was not able to check in. I had to go to work and couldnt wait for sysems to come up. I wanted to change reservation for next day which could not be honored. Also i came for the pool to bring my son for his birthday, but found out after booking that the swimming pool was closed due to construction. This should be made aware to the customer before booking a nonrefundable reservation. Not happy at all!
Stayed 1 night in Mar 2024
Response from Matt C. on 23 Mar 2024
Thank you, Nikki, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Nice casino
Stayed 1 night in Mar 2024
Response from Matt C. on 22 Mar 2024
Thank you, Philip, for your recent stay and rating. We look forward to your next visit.

10/10 Excellent

jemik

Great time popping
Stayed 2 nights in Mar 2024
Response from Matt C. on 22 Mar 2024
Thank you, Jemik, for your recent stay and rating. We look forward to your next visit.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt C. on 22 Mar 2024
Thank you, Danielle, for your recent stay and rating. We look forward to your next visit.

6/10 Okay

kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was good about our stay except the horrible smell of marijuana in our hallway. Everytime we opened the door, the smell was overwhelming and the smell went into our room. I know it's a non-smoking hotel so I was a dissappointed. Other than that, everything else was good.
Stayed 1 night in Mar 2024
Response from Matt C. on 18 Mar 2024
Thank you, Kristin, for your recent stay and rating. We look forward to your next visit.

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Matt C. on 7 Apr 2024
Thank you, Michael, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Katie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very clean rooms. Fun atmosphere
Stayed 2 nights in Mar 2024
Response from Matt C. on 18 Mar 2024
Thank you, Katie, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Marty

Stayed 2 nights in Mar 2024
Response from Matt C. on 7 Apr 2024
Thank you, Marty, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Julie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was worried about revisiting after the casino changed to Bally's due to recent bad reviews i saw online. Dover downs was great and luckily our experience at Bally's was also great. Still very clean and friendly staff. The only complaint i have, is that since most of the machines are new, the minimum bets are really high on most if not all of the machines. But our group ended up winning a lot. So it was a great time. The food at the sugar factor/carousel bar was excellent!
Stayed 2 nights in Mar 2024
Response from Matt C. on 18 Mar 2024
Thank you, Julie, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Ebony

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and plenty of dining options
Stayed 1 night in Mar 2024
Response from Matt C. on 18 Mar 2024
Thank you, Ebony, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

2/10 Terrible

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt C. on 18 Mar 2024
Thank you, Stephen, for your recent stay and rating. We look forward to your next visit.

10/10 Excellent

Wende

Liked: Cleanliness, staff & service, property conditions & facilities
All around great!
Stayed 1 night in Mar 2024
Response from Matt C. on 18 Mar 2024
Thank you, Wende, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, fast check in and out. Nice clean place, and the staff was friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Matt C. on 14 Mar 2024
Thank you, Robert, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Matt C. on 14 Mar 2024
Thank you, Bill, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very clean
Stayed 1 night in Dec 2023
Response from Matt C. on 14 Mar 2024
Thank you, James, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Darwin

Liked: Staff & service, amenities
Did not like the fact that there wasn’t hotel parking, I had to park in the casinos parking lot and walk 300-400 yards. Cause everyone was parking in the hotel parking lot.
Stayed 2 nights in Mar 2024
Response from Matt on 14 Mar 2024
Thank you, Darwin, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.