Ratings based on 273 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Mar-2015
Nice hotel with a great bar and friendly staff. The cocktails were excellent!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom leeds

Top quality boutique hotel

Posted 05-Feb-2015
Hard to fault this hotel. Probably the best option in Bournemouth for quality, service, restaurant.
5 out of 5
Recommended
for Couples
by A verified traveller

Nice hotel close to everything

Posted 29-Jan-2015
Everything was extremely good at this hotel. The decor, the staff, the food, the atmosphere,most welcoming. We look forward to our next visit!
3 out of 5
by A verified travellerfrom hampshire

Gorgeous but no soundproofing!

Posted 19-Jan-2015
Very close to beach; gorgeous decor; spotlessly clean and superb breakfast. However, if you are coming to rest and sleep lots, this is not the place! Terrible soundproofing! We could hear music from room below and noisy chatter from restaurant 2 flights of stairs down! Luckily wasn't banking on early night on Saturday! Called for room service - bought up wine without glasses, which is minor mistake so not a prob to call and ask for glasses, but unfortunately it took 20 mins for someone to answer - wine glasses came half an hour after wine, which wasn't in ice. Very minor niggle but as it claims 'luxury' then needs to provide top notch service at all times.
5 out of 5
Recommended
for Families
by A verified traveller

Trevligt hotel

Posted 07-Jan-2015 on Hotels.com
Trevligt hotell som vi gärna kommer tillbaka till. Omhändertagande personal.
5 out of 5
Recommended
for Families
by Dianefrom Loughborough

What a fabulous hotel

Posted 06-Jan-2015 on Hotels.com
Fantastic, fantastic, fantastic!!! Second time we have stayed and just love it. Had a Master double and it was just lovely and the staff are very very helpful and friendly.
5 out of 5
Recommended
for Families
by christopherfrom san diego

Visit to Bournemouth to meet family.

Posted 06-Jan-2015 on Hotels.com
Awesome place to stay. Great location, quaint rooms, great breakfast, and pleasant bar area. Would highly recommend the place.
5 out of 5
Recommended
for Couples
by A verified traveller

美味しいホテル

Posted 06-Jan-2015 on Hotels.com
ホテルの立地は、閑静なホテルエリアであり、駅からは徒歩15分程度、海までは10分かからず、繁華街までも10分程度で行けます。 部屋はバスタブのないタイプだったのが残念でしたがシャワーブースでそれなりに温まることができました。部屋とバスルームにそれぞれラジエーターが付いており、夜お手洗いに行っても寒くないですが、イギリスのホテルはスリッパと冷蔵庫の用意がないことをお忘れなく。。 こちらのホテルの売りはなんといっても食事でしょう。 朝食付きなので4泊毎日食べましたが、飽きることなくイングリッシュのフルブレックファストを楽しみました。ディナーも取りましたが、大変おいしかったです。朝食は特に、近隣からも朝食だけを目当てに来る方がいて、座席はいつもフル稼働していました。 さらにスタッフの教育が良いようで、大変気持ちのいいサービスを受けました。 次回この街に訪れるときもこちらを利用したいと思います。
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice stay overall

Posted 05-Jan-2015
Overall great. Comfy bed, goose down duvet a treat. Some minor niggles like having to ask to replace non working light bulb on arrival - I would expect these things to be checked as standard by housekeeping at this rate, broken coffee jar, need to call for milk when having a cup of tea - a mini fridge would be great. A relaxing stay, breakfast was fine if you're not in a hurry, although toast was cold. They were pretty busy so it may have sat around a while - keep an eye on your order too, twice I was delivered the wrong item by a sleepy server. Lovely mushrooms on toast - nice with a touch of cream. I noticed others querying where their coffee was after some time. Tried room service once, which was quick, very nice ham sandwich on bloomer although the drink was forgotten - was promised this would be removed from bill but it wasn't upon checking out, didn't bother querying it. Nice shower - rainforest, no bathtub in small double room. Nice quality towels and soap and shampoo provided. Good for 1-2 night stay as no drawers and limited storage in room. Relaxing decor. Lots of tv channels and handy having an iPod speaker dock. Easy enough access on foot for Bournemouth if you're moderately fit - it's a bit hilly coming up from the main centre but doesn't take long to walk. Taxi to train station about £5, also easily walkable in about 20 minutes.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Hampshire

Great hotel

Posted 05-Jan-2015
Pleasant place to stay, the staff team were very friendly and welcoming when we arrived. The room was spotlessly clean and we had a complimentary upgrade so a little larger than we booked. The hotel is very well presented with lots of attention to detail inside (and very close to BIC). My only grumble is that the rooms are not very soundproofed so we could hear other guests in their rooms i.e. talking on their phones, opening doors, people in the corridor and the cleaners in the morning, however I am not sure how this could be resolved. We would stay here again, for the price we felt it was very good value.