Ratings based on 124 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel close to the Cliff,s as the name inplie

Posted 23-Jul-2014
Perfect one night stay with a good breakfast too.
2 out of 5
by A verified traveller from London, UK

Hit and miss

Posted 13-Jul-2014
Difficult stay due to the cheer competition being in town. Bathroom had a towel rail so hot it was scalding - completely overheated the tiny "double - ocean view" we had booked. Dreadful bar service/night staff (in contrast to the very helpful people on reception) who grumped, was very angry when we returned corked wine (and gave us a cheaper bottle as replacement) and begrudgingly gave us warm water with a single cube of ice when we asked for a pint. Wouldn't stay again - for £130 I was expecting a decent room.
2 out of 5
by A verified traveller from London

Location ok but management could be better

Posted 10-Jul-2014
Pros: The location is excellent right by the beach. The service staff are lovely.
Cons: Housekeeping and the management of the hotel and its leadership
Location: 10 km long beach on your doorstep. Ample parking. Amenities freely available in hotel next door e.g. indoor pool and sauna. Bike hire on the beach
Towels in the bathroom old and frayed. No hot water in the morning with no explanation given. Breakfast served at 7.30am instead of 7am. There is a generic brochure in the room which refers to the Cumberland hotel next door. No specific reference to any information for the Cliffside hotel. No dinner was served on Sunday night. When I complained to the hotel duty management I simply received a "sorry" but nothing else. Housekeeping clearly needs to improve.
3 out of 5
by david

Hotel needing refurbishment

Posted 13-Jun-2014
On the positive side we had a room with a sea view The shower was the worst trickle I have ever experienced in literally hundreds of stays in hotels all over the world My wife was kept awake by very noisy people wandering the corridors and at one point was worried they would get in our room Quite a tiny and slow lift to our room on the third floor Nice pool outside and sheltered from the wind
3 out of 5
Recommended
for Everyone
by Leanne from Somerset

Good location, tidy hotel.

Posted 04-Jun-2014
Pros: Location and breakfast
Cons: Air-conditioning would be a vast improvement as rooms are very warm. Customer service
Location: Beach and town nearby. Town has plenty of nice shops, restaurants and bars.
Good location, close to the beach and only 10 minute walk to the town. Hotel was tidy and clean although a bit dated. Room was tidy but no air-conditioning. The weather was only about 20 degrees but the room was very warm even with the windows fully open. We did ask for a fan and this was provided but it didn't make much difference to the temperature. The bar was well stocked but there was never anyone serving so we always had to ask at reception before we could be served regardless of the time of day. Breakfast was very good but finished at 9.30am. Overall I would recommend this Hotel and with a little more attention to detail and customer service it could be very good. Last disappointing shot - I left my phone charger in the room. The hotel did find it but didn't phone to let us know they had found it. When we contacted them they said there was an automatic charge of £5 to return it by post. I know they have to cover their costs, but this would have been a nice gesture to return it free of charge.
4 out of 5
Recommended
for Couples
by Elaine

Well located. Good value for money

Posted 18-Apr-2014
Pros: Proximity to beach. Bus stop out the front to Bournemouth & Christchurch.
Cons: Thicker curtains to keep out morning light.
Location: Walk to Bournemouth pier & gardens. Walk on beach.
Enjoyed our stay. Breakfast excellent. Wifi included. Staff helpful.
2 out of 5
by uni visitor from coventry

Fabulous view

Posted 07-Feb-2014
Upgraded to sea view room fabulous view if u could see through the consensation in wondows wind blowing a gale bedroom foor rattled all night cant believe hotel still has sheets and blankets staff pleasant, could not get bar food although offered on menu they could only do a sandwich !! hotel desperately needs a refurb quickly
4 out of 5
Recommended
for Everyone
by CHRIS from LONDON

nice hotel overlooking sea

Posted 15-Jan-2014
3 out of 5
Recommended
for Business Travellers
by mark

This traveller left a rating score only Posted 17-Dec-2013 on Hotels.com
3 out of 5
Recommended
for Personal Event
by Sandra from Leeds

Good breakfast

Posted 17-Dec-2013 on Hotels.com
Hotel decked out for Christmas and looked lovely. Our room on top floor was quiet as requested. The shower kept loosing temperature but was adequate. The really annoying thing is lack of car parking space. We must have driven around Bournemouth centre several times, and ended up quite far away and had to walk back Ito the hotel in the dark. Needed to find car again the following morning to feed the metre before 9.am. Not a relaxing time at all.