Room, Sea View | View from room

Reviews of Salterns Harbourside Hotel

3 out of 5
Salterns Harbourside Hotel
38 Salterns Way, Lilliput, Poole, England

Reviews

8.2

Very good

Rating 10 - Excellent. 72 out of 200 reviews" "
Rating 8 - Good. 86 out of 200 reviews" "
Rating 6 - Okay. 30 out of 200 reviews" "
Rating 4 - Poor. 6 out of 200 reviews" "
Rating 2 - Terrible. 6 out of 200 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Behnam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely breakfast
We really enjoyed this hotel. We took our twin baby boys on their first trip away and it was so easy. The 2 beds in the family room made it so effortless. The breakfast was fantastic, being vegetarian, breakfast can always be bland for us in hotels but the options were some of the best we’ve had and they tasted so fresh. We’ll be coming back, even if it’s just for the breakfast.
Stayed 2 nights in Oct 2020

8/10 Good

Angela

Liked: Cleanliness, staff & service, room comfort
Weekend away
Great views from this hotel, excellent food and the staff did a great job during Covid. The hotel is a bit difficult to find in the dark and could have a better sign post
Stayed 1 night in Oct 2020

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in lovely location
We had a lovely stay. The staff were efficient and very friendly. The food was excellent and the room very comfortable. Location was superb. Would definitely recommend.
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020

8/10 Good

shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea view room
The room was excellent best on premises very pleased
Stayed 4 nights in Oct 2020

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing time
We had a lovely stay room lovely although sheet on bed was a big small so moved in the night which was uncomfortable at times Staff from the time we arrive until we left we’re lovely nothing was too much for them Food is of high quality Every meal we had we enjoyed Beautifully positioned watching the comings and going’s of the harbour
Stayed 4 nights in Oct 2020

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
andre and Lotties stay
We spent one night there Friday Saturday beautiful weather plenty of parking great view from our room and bar area
Stayed 1 night in Oct 2020

10/10 Excellent

Carole, Sandhurst . Kent

Liked: Cleanliness, staff & service
Felt safe and very comfortable ..food and stafff excellect ...room very clean and cleaned daily .lovely veiws perfect location ...garden lovely for coffee .etc...going agsin .early next year ..
Stayed 5 nights in Oct 2020

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5 star .
Excellent hotel ! Truly five star service. Friendly staff, lovely room and first class food ! Thank you for a pleasant stay.
Stayed 1 night in Oct 2020

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Food excellent. Wonderful breakfast.
Stayed 1 night in Oct 2020

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, room comfort
Good mid week break
Really friendly, helpful staff. Decor in need of a bit of TLC, but considering the present economic climate, this is not unexpected. Our room, which was double aspect, had the most beautiful views. The bathroom was large. The hotel was clean. Breakfast was very good. We used the bistro one evening and food was very tasty.
Stayed 2 nights in Sep 2020

10/10 Excellent

RICHARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Susan

Liked: Staff & service, room comfort
Great views but bit dated
The hotel has great views but is a ten minute drive out of Poole which is not that obvious when booking. Service was great and the bar and restaurant offered great places to eat and relax. The room was spacious with brilliant views but it was a bit dusty and the curtains had definitely seen better days with some stains that looked like blood on them??? TV wasn’t working either which we weren’t told about. Great place for an overnight stay but shame there aren’t more walks on doorstep. After a long drive the last thing you want is to have to get in the car again for amenities. Very peaceful stop though and the views do make up for it.
Stayed 1 night in Sep 2020

8/10 Good

Taj

Liked: Cleanliness, staff & service, property conditions & facilities
They were very helpful to me , a disable . Staff very polite and friendly , plesant
Stayed 3 nights in Sep 2020

10/10 Excellent

M A

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
everything but service
Great location with wonderful views, seemed clean enough throughout the hotel. Staff were really struggling with the new table service rules brought in. Had to chase for a drink everytime we wanted another one, as did most of the other customers.Staff not looking to see empty glasses and being proactive. Also had dinner in the bar and after waiting an hour and a half from first ordering chased the staff who informed us the kitchen thought we had had our meal. Again none of the staff on duty thought to check themselves why 2 customers were sat waiting so long. Spoilt what was a really nice break as weather was amazing for us to sit and enjoy
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2020

8/10 Good

Ade, Atherstone

Liked: Cleanliness, staff & service
We were more impressed with this Hotel than many others we have stayed in. It was a very spacious room, well cleaned for us. We however did not witness any cleaning of communal areas during our stay. Breakfast was slow to arrive probably due to low staffing, however the staff were friendly and the Breakfast was very nice. Overall a good Hotel which we would choose to stay in again.
Stayed 2 nights in Sep 2020

6/10 Okay

Stevie, Oxford

Liked: Cleanliness, staff & service, amenities
Excellent position on Marina but property is tired although I believe there is planning for redevelopment of the site in the future which would explain the condition of the property. For a stay with a dog perfectly acceptable accommodation.
Stayed 2 nights in Sep 2020

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay.
Our two night stay at Salterns was most enjoyable,the rooms were comfortable and clean with all the amenities we needed.Noise carried a little bit,but that's due to the floorboards and the building structure. The position is good and close to many places of interest. Thanks everyone on the staff.....we would come again,may l add it was also very Covid aware and we'll organized.
Stayed 2 nights in Sep 2020

8/10 Good

Matthew

Liked: Cleanliness, room comfort
Pleasant
Stayed for one night it was pleasant and the room was clean and comfortable and they very kindly upgraded us to a sea view room. We arrived at 1.30p.m and it was raining and we couldn’t check in until 2pm so as not much to do on a rainy day in area had to sit outside in car and wait for check in. Bar staff were friendly but other staff a bit formal in other areas.
Stayed 1 night in Sep 2020

10/10 Excellent

vivien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
The room was large and had good sea views. The evening meal and breakfast was excellent. The staff were polite and helpful. Not far from Sandbanks but quieter.
Stayed 1 night in Sep 2020

8/10 Good

Jacqui

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
needs TLC
Comfortable room, very dated could do with some TLC looked as though the place needed a good clean, especially the dining room floor.
Stayed 1 night in Sep 2020

2/10 Terrible

Rae, Herts

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a perfect location with wonderful views across the harbour.. But beware of the infestation of flies.. We had too move rooms from 202 because of flies in the room. No applogies or recompense!!!!
Stayed 1 night in Aug 2020

6/10 Okay

Katherine

Business traveller
Salterns
It was ok - a bit noisy and room was very hot.
Stayed 1 night in Aug 2020

8/10 Good

Mark

Stayed 3 nights in Aug 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2020

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple stay
We stayed 3nights at this hotel. It was such a fabulous place to stay. We had a free upgrade. The room we were give was such luxurious. Four poster bed large room. Sea views. In the bathroom we had a bath and a shower cubicle. It was clean and well presented. Food at the hotel was wonderful.
Stayed 3 nights in Aug 2020

10/10 Excellent

JayneWaite, Talbot green

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff..amazing views from the room.. very comfortable stay. Fridge and fan in room if too hot..fantastic restaurant for evening and breakfast
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location On the harbour
Great location breakfast was plentiful very good
Stayed 1 night in Jul 2020

6/10 Okay

Natalie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not great!
Awful breakfast Painful mattress
Stayed 2 nights in Aug 2020

8/10 Good

Martin, Calne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent food and service thank you however soft furnishing are a bit dated.
Stayed 1 night in Aug 2020

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A room with a view
Only here for one night but had an enjoyable stay. The views are amazing and we throughly enjoyed our dinner in the hotel restaurant. Would recommend!
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family Get Toge
Rooms would benefit from Blackout blinds.
Stayed 1 night in Aug 2020

10/10 Excellent

Jani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

6/10 Okay

Lee, Sanderstead

Liked: Cleanliness
Food and prices were good, ample parking and lovely staff
Stayed 3 nights in Aug 2020

10/10 Excellent

John, Norfolk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, great food and friendly helpful staff, outstanding!!
Stayed 2 nights in Jul 2020

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel for the fit!
Disappointed to find there was no lift as I have limited mobility. Lovely spacious and clean room. Breakfast was slow to be served and some of the staff would forget an item. Lovely full Dorset breakfast/ then had to wait to catch a staff member for the knife and fork to eat it. The hotel was full and probably not enough staff for the amount of tourists. Reception staff I spoke to was extremely helpful, I believe her name was Louise. Her friendliness and professionalism was superb!
Hotel garden
Large bathroom
Spacious bedroom.
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, room very clean and spacious and well worth paying extra for the sea view. Good breakfast and outside seating
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning views, staff tremendously helpful, but what was off putting was the smell of old cooking oil as you walked in.
Stayed 2 nights in Jul 2020

8/10 Good

Nick, Stratford-upon-Avon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Excellent breakfast and dinner.
Stayed 1 night in Jul 2020

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, lots of free parking , really helpful friendly staff , a little outdated but enjoyed our stay !
Stayed 1 night in Jul 2020

10/10 Excellent

Leisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel staff and location!
Excellent. Love staff and Service. Wonderful location. Wish we have known about this place before Def recommend
Stayed 3 nights in Jul 2020

10/10 Excellent

clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our stay was different because of corona virus but everything was made as best as possible which made our visit most pleasant
Stayed 1 night in Jul 2020

8/10 Good

Justyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, comfortable room with a sea view.
Stayed 1 night in Jul 2020

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place of comfort
Was beautiful had the best room in the house I think :) really looked after us, the restaurant manger was absolutely brilliant little Greek (I think ) guy, with such a happy vibe and a warming welcome :) big up to everyone
Stayed 1 night in Jul 2020

8/10 Good

Bea, West Sussex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location. Our room and especially the bathroom was very clean. Dinner and breakfast were both nice with efficient service.
Stayed 1 night in Jul 2020

8/10 Good

Sarah, Bristol

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent location great staff would definitely return
Stayed 1 night in Jul 2020