Beach nearby
Check availability

Reviews of Hotel Collingwood, BW Signature Collection

3 out of 5
Hotel Collingwood, BW Signature Collection
11 Priory Road, Bournemouth, England

Reviews

8.4

Very good

Rating 10 - Excellent. 265 out of 632 reviews" "
Rating 8 - Good. 240 out of 632 reviews" "
Rating 6 - Okay. 76 out of 632 reviews" "
Rating 4 - Poor. 33 out of 632 reviews" "
Rating 2 - Terrible. 18 out of 632 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Zoe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice stay. The only reason I haven’t rated as 5* was due to the fact that the beds and pillows (in our room at least) were really hard and not particularly comfortable. We didn’t sleep particularly well and woke with sore necks and backs. Other than that we had a nice 2night stay.
Stayed 2 nights in Apr 2024

8/10 Good

Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Was a lovely stay. I can imagine if it would have been a busier time then it probably would been noisy and a bit crowded due to space and walls being thin but as it wasn’t, it was a comfortable stay! Staff super helpful! Would return.
Stayed 1 night in Apr 2024
Response from Team Collingwood on 9 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed every aspect of your stay with us. We're glad you found our location convenient and that you had an amazing break. We hope to welcome you back soon for another wonderful experience!

10/10 Excellent

Vindra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very clean and beautifully decorated hotel close eto the sea .Food was lovely and reasonably priced
Stayed 1 night in Mar 2024
Response from Team Collingwood on 9 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed every aspect of your stay with us. We're glad you found our location convenient and that you had an amazing break. We hope to welcome you back soon for another wonderful experience!

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Collingwood on 9 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed every aspect of your stay with us. We're glad you found our location convenient and that you had an amazing break. We hope to welcome you back soon for another wonderful experience!

10/10 Excellent

Sallie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice although very short, the pool was lovely, small and I don't think I woud have liked it if there had been more than the other couple there but luckily there wasn't anyone else. The breakfast was lovely and lots of choise. The only thing I was not happy about was having to pay for parking - my mistake when I asked for parking when I booked it, I assumed parking avalible meant it was free on site - it's not, it's £12.50 for and underground parking area at the back of the hotel which is quite creepy at night for 2 women to be getting there bags out of and trying to find the way into the back entrance of the hotel. Also don't open your boot - it will hit the concrete roof.
Stayed 1 night in Feb 2024
Response from Team Collingwood on 25 Mar 2024
Thank you so much for your kind words and positive feedback! It truly means a lot to us to hear that you enjoyed your stay. Your appreciation serves as a great motivation for us to continue striving for excellence.Once again, thank you for taking the time to share your feedback.

6/10 Okay

Debbie

Travelled with partner
Decor in the reception area, bar and restaurant are very decadent which makes a very nice space and atmosphere, along with the outside seating areas reminded me of abroad holiday hotels. Breakfast was very good. Disappointments: - No warm welcome on arrival and check-in. Surprised that you had to book a time for breakfast & would have liked information on arrival eg. have to request the sauna to be switched on, as well as receiving the leaflet with the key. Very shocked to find extremely stained pillows with no protectors - There was no apology or conversation from the Hotel Manager when he delivered new pillows to our room - Only one of the new pillows was unstained. Leisure facility - No lockers to keep belongings forcing guests to take them into the pool area - No proper seating only a small bench provided, which was being used by guests to keep their belongings. No accessible drinking water (should be a must with a sauna), no clock & beach balls etc & jumping in should not be allowed. Overall stay was pleasant but not relaxing as we had hoped.
Stayed 1 night in Feb 2024
Response from Reception Team on 28 Feb 2024
Dear Debbie, Thank you for your feedback! We truly value your input, and rest assured that we are committed to addressing all the issues you've mentioned. Our team will carefully review each point raised to ensure we can make the necessary improvements. If you have any further concerns or suggestions, please don't hesitate to reach out to us. We appreciate your support and strive to provide the best experience possible for our users.

10/10 Excellent

Michelle, ATLANTA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Collingwood on 28 Feb 2024
Dear Michelle, Thank you for sharing your wonderful feedback about your recent stay with us! We are thrilled to hear that you found our hotel to be a warm and welcoming place and that our staff left such a positive impression on you. Your kind words motivate us to continue delivering exceptional service to all our guests. We are looking forward to welcoming you back for another fantastic stay.

4/10 Poor

Philip

Stayed 2 nights in Sep 2023
Response from Team Collingwood on 28 Feb 2024
Dear Phillip, Thank you for your feedback! We truly value your input, and rest assured that we are committed to addressing all the issues you've mentioned. Our team will carefully review each point raised to ensure we can make the necessary improvements. If you have any further concerns or suggestions, please don't hesitate to reach out to us. We appreciate your support and strive to provide the best experience possible for our users.

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay
Hotel had a good location and was done up nicely for Christmas. Room great but did not have a safe.
Stayed 1 night in Dec 2023
Response from Team Collingwood on 9 Jan 2024
Thank you for sharing your feedback with us. Your feedback means the world to us, and we can't wait to welcome you back for another delightful stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.

10/10 Excellent

T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel especially for families. Great facilities and very friendly staff
Stayed 1 night in Dec 2023
Response from Team Collingwood on 9 Jan 2024
Thank you for sharing your feedback with us. Your feedback means the world to us, and we can't wait to welcome you back for another delightful stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly, all areas of the hotel were clean and the pool was lovely, no negatives at all.
Stayed 1 night in Dec 2023
Response from Team Collingwood on 9 Jan 2024
Thank you for sharing your feedback with us. Your feedback means the world to us, and we can't wait to welcome you back for another delightful stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.

10/10 Excellent

Claire

Stayed 1 night in Dec 2023
Response from Team Collingwood on 9 Jan 2024
Thank you for sharing your feedback with us. Your feedback means the world to us, and we can't wait to welcome you back for another delightful stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Team Collingwood on 9 Jan 2024
Thank you for sharing your feedback with us. Your feedback means the world to us, and we can't wait to welcome you back for another delightful stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with good facilities and in good area
Hotel is clean and well kept. Nice to have a pool and jacuzzi on site which were free to use. Only let down was room was so incredibly warm. Even with the air con on. Couldn't leave window open as was too noisy to sleep. Made for uncomfortable sleep. Also, while breakfast was nice the "full" English wasn't full. A quarter of a tomato, one slice of bacon and a small slice of black pudding was a bit disappointing. Well cooked though and nice dining area with good service. Quick and easy check in and great service, and very clean.
Stayed 1 night in Dec 2023
Response from Team Collingwood on 9 Jan 2024
Thank you for sharing your feedback with us. Your feedback means the world to us, and we can't wait to welcome you back for another delightful stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.

10/10 Excellent

Albert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Team Collingwood on 9 Jan 2024
Thank you for sharing your feedback with us. Your feedback means the world to us, and we can't wait to welcome you back for another delightful stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.

10/10 Excellent

Zoe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We think we have found our family regular place to visit! We have two young girls so booking the family suite we were not expecting an extra room as part of our main room, the girls loved their bunk bed room with tv! Our room was beautifully decorated and a lovely modern bathroom. They had decorated the hotel in and out like a winter wonderland. The furnishings, reception, bar was very smart! And the breakfast! You choose from a great menu, freshly heated croissants and the Dorset breakfast was Devine! The kids loved the swimming pool, warm jacuzzi and sauna. Had the place to ourselves as a family. I get the impression that there is a lot of love and attention that goes into running this hotel. Anything we asked for was no trouble. Parking is very easy you pay £12 a day but it’s so easy and lots of spaces. The beach is a 10 minute walk and the town with its gorgeous winter gardens is 10 minutes the other way. This hotel is so close to everything. We love Bournemouth and love this hotel - we have already booked for summer and can’t wait!
Stayed 2 nights in Nov 2023
Response from Team Collingwood on 9 Jan 2024
Thank you for sharing your feedback with us. Your feedback means the world to us, and we can't wait to welcome you back for another delightful stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights Sat and Sunday, Saturday night was loud (must have had a party on) we could hear thumping from what was probably the music and the guests were shouting and slamming the doors regularly till about 01:00. In our room we could hear a either a extractor fan or a air con unit all night (not constantly but regularly) The Sunday morning breakfast was very busy but the staff were fantastic and the food was well cooked and tasty, unfortunately Mondays breakfast wasn’t the black pudding and the hash brown was rock hard and overcooked but the rest of the breakfast was good. My partner had the pancakes which said came with bacon but it didn’t and we didn’t see anyone till we had eaten our food. The property is close to the seafront and close to the town centre (on top of a steep hill) Woulds’t say it was a”signature” collection hotel as a few things were needed, most hotels we’ve visited have a pen and paper or tissues n the room this didn't. Found a fake fingernail in one of the draws, the walls and carpet in room had a few stains. The double glazing wasn’t the best could hear the banging of the bins from the kitchen in the evening. Didn’t get time to use the pool area so can’t comment on that. Probably wouldn’t stay here again if was in the area lots of other hotels in the area.
Stayed 2 nights in Nov 2023
Response from Team Collingwood on 9 Jan 2024
We are genuinely sorry to hear about the challenges you faced during your stay. Your experience does not reflect the high standard of service we strive to provide, and for that, we extend our sincerest apologies.Thank you for bringing this matter to our attention. Your satisfaction is of utmost importance to us, and we hope to regain your trust and welcome you back for a more enjoyable experience.

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023
Response from Team Collingwood on 25 Nov 2023
Dear Elizabeth, Thank you for your feedback. We look forward welcoming you again in near future.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic room and very clean and tidy! Breakfast lovely and staff friendly. Thank you!!
Stayed 1 night in Nov 2023
Response from Team Collingwood on 25 Nov 2023
Dear Amy, Thank you for your feedback. We look forward welcoming you again in near future.

10/10 Excellent

hayley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, only for one night but everything we needed!
Stayed 1 night in Nov 2023
Response from Team Collingwood on 25 Nov 2023
Dear Hayley, Thank you for your feedback. We look forward welcoming you again in near future.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Team Collingwood on 9 Jan 2024
Thank you for sharing your feedback with us. Your feedback means the world to us, and we can't wait to welcome you back for another delightful stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Team Collingwood on 25 Nov 2023
Dear Anonymous, Thank you for your feedback. We look forward welcoming you again in near future.

6/10 Okay

Nikesh

Disliked: Property conditions & facilities
Not clean, carpets dirty
Stayed 1 night in Nov 2023
Response from Team Collingwood on 6 Nov 2023
Dear Nikesh, We are sadden to hear you didnt enjoy your stay. If all issues were brought to our attention, they would have been addressed.

8/10 Good

Marisa

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
We enjoyed a clean room, nice health suite, brand new bathroom, laminate flooring instead of carpet. A musty smell pervaded the room the whole time even with open windows. Charges for breakfast are unreasonable and unjustifiable, we went elsewhere for breakfast.
Stayed 1 night in Nov 2023
Response from Team Collingwood on 6 Nov 2023
Dear Marisa, Thank you for your feedback. We look forward welcoming you again in near future.

6/10 Okay

Shaheen

Stayed 2 nights in Oct 2023
Response from Team Collingwood on 25 Nov 2023
Dear Shaheen, Thank you for your feedback. We look forward welcoming you again in near future.

8/10 Good

michele

Stayed 2 nights in Oct 2023
Response from Team Collingwood on 6 Nov 2023
Dear Michelle, Thank you for your feedback. We look forward welcoming you again in near future.

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
We had a great stay. The hotel is lovely; nicely decorated, excellent facilities, very convenient, great food and friendly staff. What more could you ask for!
Stayed 2 nights in Oct 2023
Response from Team Collingwood on 6 Nov 2023
Dear Kirsty, Thank you for your feedback. We look forward welcoming you again in near future.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay
Very nice stay. Staff and decor excellent. The bedroom and bathroom were very hot but a fan was supplied for the bedroom. We found the pillows a bit hard and would have liked a shelf over the sink and glasses for toothbrushes but otherwise all very good.
Stayed 4 nights in Oct 2023
Response from Team Collingwood on 15 Oct 2023
Dear Anthony,Thank you very much for your feedback. We look forward to welcome you at the hotel again in the future.Kind Regards,Team Collingwood

8/10 Good

Pam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Collingwood on 15 Oct 2023
Dear Pam,Thank you very much for your feedback.Kind Regards,Team Collingwood

4/10 Poor

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was fine but extremely noisy outside on the street, so neither of us slept well.
Stayed 1 night in Sep 2023
Response from Team Collingwood on 15 Oct 2023
Dear Deborah,Thank you very much for your feedback.Kind Regards,Team Collingwood

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant & bar area are gorgeous! Room/bathroom could do with updating but we’re clean.
Stayed 1 night in Oct 2023
Response from Team Collingwood on 15 Oct 2023
Dear Eric,Thank you very much for your feedback. We look forward to welcome you at the hotel again in the future.Kind Regards,Team Collingwood

2/10 Terrible

Jasper

Stayed 1 night in Sep 2023
Response from Team Collingwood on 15 Oct 2023
Dear Jasper,Thank you for your feedback.Kind Regards,Team Collingwood

10/10 Excellent

Corine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2023
Response from Team Collingwood on 15 Oct 2023
Dear Cornie,Thank you for your feedback. We look forward to welcome you again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value but needs some fixes
Friendly and efficient reception personnel. Tv in the room was not working and also bedside switch. Not the hotel’s fault but found a live huge spider near the door in the room. The elevator had the slowest door closing I have ever encountered. Free parking is good and very close to the bars and pier.
Stayed 1 night in Sep 2023
Response from Team Collingwood on 17 Sept 2023
Dear Guest,Thank you very much for your feedback.Kind Regards,Team Collingwood

4/10 Poor

Sean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not staying ever again. Our bathroom was full of mould, reported it, and was told they are fully booked and can’t move us and no one had reported it before and that was it
Stayed 1 night in Sep 2023
Response from Team Collingwood on 17 Sept 2023
Dear Sean,Thank you for your feedback.Kind Regards,Team Collingwood

8/10 Good

Rupal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel close to the beach, need to upgrade to getting air conditioning for hot weather, it was really difficult to sleep as it was too hot
Stayed 1 night in Sep 2023
Response from Team Collingwood on 17 Sept 2023
Dear Rupal,Thank you very much for your feedback.Kind Regards,Team Collingwood

6/10 Okay

Ronald

Stayed 1 night in Sep 2023
Response from Team Collingwood on 15 Oct 2023
Dear Ronald,Thank you very much for your feedback.Kind Regards,Team Collingwood

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location lovely clean hotel
Stayed 2 nights in Sep 2023
Response from Team Collingwood on 17 Sept 2023
Dear Tracy,Thank you very much for your feedback.Kind Regards,Team Collingwood

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and good value
Stayed 1 night in Sep 2023
Response from Team Collingwood on 17 Sept 2023
Dear Craig,Thank you very much for your feedback.Kind Regards,Team Collingwood

8/10 Good

Soozie

Stayed 2 nights in Aug 2023
Response from Team Collingwood on 17 Sept 2023
Dear Soozie,Thank you very much for your feedback.Kind Regards,Team Collingwood

6/10 Okay

Ben

Travelled with family
Liked: Cleanliness, staff & service
Friendly hotel with good amenities
Nice staff and good food in restaurant, our family room was decent but on the main road and very loud. In the room there was no safe and the bed was on its last legs and shower was very weak.
Stayed 1 night in Aug 2023
Response from Team Collingwood on 17 Sept 2023
Dear Ben,Thank you for your feedback.Kind Regards,Team Collingwood

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Team Collingwood on 17 Sept 2023
Dear Raymond,Thank you for your feedback.Kind Regards,Team Collingwood

8/10 Good

Wes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable and had a quiet room. Would be nice if the windows could open a bit more for some air flow, a bit warm and stuffy. Pool, Jacuzzi and Sauna all very nice. Family friendly. Only issue was towel hanger in bathroom fell off when put a small towel on it, and a light was out in the desk lamp overhead. Everything else was as advertised.
Stayed 1 night in Aug 2023
Response from Team Collingwood on 17 Sept 2023
Dear Wes,Thank you very much for your feedback. We look forward to welcome you again in the future.Kind Regards,Team Collingwood

8/10 Good

Peter

Stayed 1 night in Aug 2023
Response from Team Collingwood on 17 Sept 2023
Dear Peter, Thank you for your feedback. We look forward welcoming you again in near future.

6/10 Okay

Tracey

Travelled with family
Liked: Cleanliness, amenities
Good location, very good breakfast, most of staff very friendly and helpful, lovely decor and clean. Negatives: very small pool and could do with updating. A big negative for us was the room (111) very very hot and humid, had to prop door open to try and get some air flow. A real shame as everything else was lovely but the main function of a hotel is a bed to sleep and the heat made this impossible. It was only 20 degrees outside so not that hot weather wise. Had it not been for this issue, we would have given it 4 or 4.5 stars but it really did impact our stay.
Stayed 2 nights in Aug 2023
Response from Team Collingwood on 17 Sept 2023
Dear Tracey,Thank you very much for your feedback.Kind Regards,Team Collingwood

2/10 Terrible

Ricardo

Stayed 1 night in Jul 2023
Response from Team Collingwood on 15 Aug 2023
Thank you for your feedback. We are sadden to hear you didn't enjoy your stay nor mentioned any of the issues you had during your stay.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not fault this hotel, the best I stayed in, in Bournemouth. Everyone and the staff were faultless Thank you for a lovely stay
Stayed 2 nights in Jul 2023
Response from Team Collingwood on 18 Jul 2023
Dear Elizabeth,Thank you for your feedback. We are looking to welcome you again in the future.Kind Regards,Team Collingwood

8/10 Good

Hayley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Our stay was quite good - we started with a warm room but found a large fan in the wardrobe which helped. We then couldn't turn the heated towel rail off in the bathroom which made it unbearable as the temps were 26-28 outside. Someone came in and turned it off the next day and it was much more comfortable in the room. Our last night was a noisy one - one of the residents decided to congregate with his mates in the car park behind our room on their e-scooters, plus car stereos blaring at gone 11 (we had a little one sleeping) ... which took a while for the hotel to resolve, but we got there in the end. Otherwise, lovely room, great location and would go back.
Stayed 2 nights in Jun 2023
Response from Team Collingwood on 30 Jun 2023
Dear Hayley,Thank you for your feedback. We are very sorry about the disturbance you faced and glad that the issue was resolved. We are looking forward to welcome you again in the future.Kind Regards,Team Collingwood

8/10 Good

Charlotte

Stayed 2 nights in Jun 2023
Response from Team Collingwood on 24 Jun 2023
Dear Charlotte,Thank you for your feedback. We are looking forward to welcoming you again in the future.Kind Regards,Team Collingwood

8/10 Good

Ella

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Team Collingwood on 24 Jun 2023
Dear Ella,Thank you for your feedback, we are looking forward to welcoming you again in the future.Kind Regards,Team Collingwood