Garden

Reviews of Holiday Inn Express Poole, an IHG Hotel

3 out of 5
Holiday Inn Express Poole, an IHG Hotel
Walking Field Lane, Poole, England

Reviews

8.0

Very good

Rating 10 - Excellent. 333 out of 1004 reviews" "
Rating 8 - Good. 394 out of 1004 reviews" "
Rating 6 - Okay. 174 out of 1004 reviews" "
Rating 4 - Poor. 66 out of 1004 reviews" "
Rating 2 - Terrible. 37 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place with very polite and helpful staff.
Stayed 4 nights in Mar 2024

6/10 Okay

Deborah

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Sadly our bathroom was noisy with a constant hissing noise after flushing the toilet. Skirting boards were chipped and noticeably dirty in the dining room! On a positive note the staff were welcoming and friendly, plus a good breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Ailene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is just about 5 minutes walk to bus station and 10 minutes walk to train station. Staffs are friendly. Room is clean. We book for 4 people but just gave us 3 towels. We asked for extra but every time they clean we end up with 3 towels again. All in all hotel is good. Just the parking is too expensive.
Stayed 4 nights in Feb 2024
Response from Guest Services Manager on 27 Feb 2024
Dear Ms.Ailene, Thank you so much for your feedback regarding your recent stay at Holiday Inn Express, Poole. It makes our day hearing about how much our Guests love their stay and enjoying the services and facilities. And the great service they’ve received from our team. Thank you for your feedback and will take them constructively to improve our services and standards, We have passed on your review to our team and look forward to seeing you again soon.Best Regards,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing i didnt like. Cannot fault my stay at the Holiday Inn in Poole.
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 28 Jan 2024
Dear Ms.Angela,Thank you so much for your feedback regarding your recent stay at Holiday Inn Express, Poole. It makes our day hearing about how much our Guests love their stay and enjoy the services and facilities. And the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you again soon.

6/10 Okay

Joanne

Travelled with partner
Liked: Property conditions & facilities
Didn't like my meal of sausages and mash it was returned twice as the sausages did not look cooked. I was advised they do not fry. After explaining to senior staff my meal was refunded.
Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal situation close to the centre and the quay, exceptionally clean and well laid out
Stayed 2 nights in Dec 2023

4/10 Poor

charlene

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services Team. on 5 Dec 2023
Dear Mr.Louise,Thank you so much for your feedback regarding your recent stay at Holiday Inn Express, Poole. It makes our day hearing about how much our Guests love their stay and enjoy the services and facilities. And the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you again soon.

6/10 Okay

Hannah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A simple place for a pitstop.
Easy check in. Slightly dated hotel but clean. There was water flooded into the sink and edge overnight and my things got soaked. I noticed the carpet and wall in the corridor (by the bathroom) was damp and stained. This must be an ongoing issue.
Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services Team. on 5 Dec 2023
Dear Mr.William,Thank you so much for your feedback regarding your recent stay at Holiday Inn Express, Poole. It makes our day to hear about how much our Guests love their stay and enjoy the services and facilities. And the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you again soon.

2/10 Terrible

Carl

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was spotless, staff friendly, room well equipped and comfortable. Excellent price.
Stayed 1 night in Nov 2023
Response from Guest Services Team. on 30 Nov 2023
Dear Ms.Susan, Thank you for taking the time to review your stay at Holiday Inn Express, Poole. We are so glad to hear that you enjoyed your stay and Thank you for the high rating and kind compliment on rooms, cleanliness and friendly Staff.We hope to welcome you back again, in the near future.

8/10 Good

David, Hartlepool

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Services Team on 30 Nov 2023
Dear Mr.David,Thank you for taking the time to share your feedback with us and complete the survey, and for choosing to stay with us at the Holiday Inn Express Poole, we are delighted to hear that you've enjoyed your stay with us and that our staff were able to assist you during your stay with us. We hope to welcome you back again, in the near future.

4/10 Poor

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The price for this accomodation was excellent, lovely clean room and great breakfast. Would have been a five star review but the AC is very noisy and stopped my colleague and Ii sleeping (we had two rooms). Once this is fixed its a a 5-star option for sure.
Stayed 1 night in Nov 2023
Response from Nirodha De silva on 28 Nov 2023
Dear Mr.Aron,Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Your feedback will not be left unnoticed, I feel concerned that your stay was not comfortable due to noise from the AC unit. It is our goal to ensure that everything always works and your review will help our team to deploy necessary improvements.I am glad to see that you appreciate the rest of the services and facilities and We would be honored to welcome you back!

10/10 Excellent

mansell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, if a little tired. No problems with the room at all. Breakfast not good.
Stayed 1 night in Nov 2023
Response from Joseph Varghese on 2 Dec 2023
Dear MansellThank you for taking the time to tell us about your experience at Holiday Inn Express, Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Poole.Sincerely,Joseph VargheseGuest Service TeamHoliday Inn Ex, Poole

8/10 Good

Bruce

Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jon's overnight stay
I arrived very late to check in and had a very early start at 4.30am the following morning. The night staff were very friendly and helpful and the check in was no problem. The room was clean, warm and comfy. For the morning, they offered to arrange a cooked breakfast for me at 4.30am (instead of 7am or whatever the usual time is). True to their word, they did put on a full cooked breakfast for me which made me feel very valued as a customer.
Stayed 1 night in Oct 2023
Response from Gusest Services Team. on 17 Oct 2023
Dear Mr.Jonathan,We appreciate your recent stay and feedback for Holiday Inn Express Poole. We are delighted to hear that you enjoyed your stay with us and to read your kind compliment on our Staff, Services and Facilities offered. We’ve passed your kind words on to our team. We are proud and passionate about providing all our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services Team on 17 Oct 2023
Dear Mr.Terry,Thank you for taking your time to share your feedbacks with us and complete the survey, and for choosing to stay with us at the Holiday Inn Express Poole, we are delighted to hear that you've enjoyed your stay with us .We hope to welcome you back again, in the near future.Thank you,

8/10 Good

hannah

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services Team. on 17 Oct 2023
Dear Ms.Hannah,Thank you for taking your time to share your feedback with us and complete the survey, and for choosing to stay with us at the Holiday Inn Express Poole, we are delighted to hear that you've enjoyed your stay with us. We hope to welcome you back again, in the near future.

10/10 Excellent

Christopher

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and efficient. Room was large and airy. However, linen did have a strange smell (as if someone had been smoking or vaping in the room). En-suite was good with fantastic shower and room for toiletries. Breakfast as a surprise as I was not expecting a good breakfast having stayed at Holiday Inn Express in the USA. Overall very good value for money.
Stayed 1 night in Oct 2023

8/10 Good

Richard

Stayed 2 nights in Sep 2023

10/10 Excellent

Fidelia

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here one night while traveling. It was very well kept. Staff was nice and helpful.
Stayed 1 night in Sep 2023
Response from Guest Services Team, on 29 Sept 2023
Dear Fidelia,Thank you for taking the time to share your feedback with us and complete the survey, and for choosing to stay with us at the Holiday Inn Express Poole, we are delighted to hear that you've enjoyed your stay with us, and Thank you for your compliment on our Helpful Staff. We hope to welcome you back again, in the near future.

6/10 Okay

robert

Stayed 1 night in Sep 2023
Response from Joseph V on 24 Sept 2023
Dear RobertThank you for taking the time to tell us about your experience at Holiday Inn Express, Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole

6/10 Okay

Peter

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Joseph V on 24 Sept 2023
Dear PeterThank you for taking the time to tell us about your experience at Holiday Inn Express, Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole

6/10 Okay

Carol

Travelled with family
Fine for an overnight stay. Will Not rush back.
Stayed 1 night in Sep 2023
Response from Joseph V on 24 Sept 2023
Dear CarolThank you for taking the time to tell us about your experience at Holiday Inn Express, Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole

10/10 Excellent

rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joseph V on 24 Sept 2023
Dear RosemaryThank you for taking the time to tell us about your experience at Holiday Inn Express, Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole

10/10 Excellent

ADRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Ian

Stayed 1 night in Sep 2023

8/10 Good

simbo0ne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently close to the harbour, the staff are under trained but friendly and keen to help.
Stayed 1 night in Sep 2023
Response from Guest Services Team on 18 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback with us and complete the survey. We would like to thank you for your review, and we apologize if any inconvenience caused during your stay, we thank you for bringing this issue to our notice which will help us to improve our services and standards further. We hope to welcome you back again in the near future. Thank you,

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joseph. V on 17 Sept 2023
Dear LindsayThank you for taking the time to tell us about your experience at Holiday Inn Express, Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Poole.SincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex. Poole

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service
Comfy stay
The beds were so comfy. The towels fluffy.The staff were friendly and helpful. Our room was cleaned beautifully during our stay. Just a little bit far away from things, but taxis were plentiful and reasonable. We really enjoyed our stay.
Stayed 3 nights in Sep 2023
Response from Joseph.V on 17 Sept 2023
Dear Caroline,Thank you for taking the time to tell us about your experience at Holiday Inn Express Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Poole.Sincerely,Joseph VargheseGuest Service TeamHoliday Inn Ex, Poole.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Joseph on 16 Sept 2023
Dear GuestThank you for taking the time to tell us about your experience at Holiday Inn Express, PoolePlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Express, Poole

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel , very convenient to all areas , parks, town etc , price was expensive and parking at a fee
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 11 Sept 2023
Dear Mr.Graham,Thank you for taking the time to share your feedback with us. We appreciate any reviews made by our guests to create and improve our guest experiences as enjoyable as possible.Thank you for your comment regarding the location and we have noted your comment that It is very important for us that we let our guests feel comfortable at our hotel Holiday Inn Express, Poole.We hope to welcome you back again in the near future.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location. Good size rooms. (had a twin) only problem was it was a ground floor room with a plastic greenhouse outside window so no view at all and made room uncomfortably hot. Also message sent on messanger to hotel received no response so do not try to contact them using this. Overall a good hotel. Friendly staff. Breakfast was OK nothing special.
Stayed 4 nights in Sep 2023
Response from Joseph on 8 Sept 2023
Dear KarenThank you for taking the time to tell us about your experience at Holiday Inn Express POOLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole

4/10 Poor

James

Stayed 1 night in Sep 2023
Response from Joseph Varghese on 8 Sept 2023
Dear JamesThank you for taking the time to tell us about your experience at Holiday Inn Express POOLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole

10/10 Excellent

margaret

Stayed 2 nights in Aug 2023
Response from Joseph.V on 17 Sept 2023
Dear Margaret,Thank you for taking the time to tell us about your experience at Holiday Inn Express Poole.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Poole.Sincerely,Joseph VargheseGuest Service TeamHoliday Inn Ex, Poole.

6/10 Okay

Wai Ling

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
The staff were very friendly and helpful. Main reception was where the dining area is located for breakfast. Finding a parking space can be difficult if you come back late at night. The hotel is in a convenient location for travelling. I can see there was a shopping centre nearby and there are buses available. Hotel was very quiet in the night. We stayed during bank holiday weekend so it was very busy. You have to go early for breakfast as it will get busy after 9am as stated on the signs in the lift. Breakfast options were decent, but bacon was very salty. Made me so thirsty through the day. It would be better if they could lay out some of the breakfast items in the middle wooden table. It gets very cramped to get items, like the cereal, fruit, and pastries. Bigger tables were inside a meeting room. It would be nice to sit outside with everyone so we wouldn’t be too lonely sitting inside a room with four tables only. Felt a bit awkward walking past the reception to get my food and back. The sofa bed in our room had a missing spring strap.The bed was slanted with an arch in the middle, so I was sleeping with my legs higher than my head and my waist was arched upwards. It was not comfortable to sleep like this. The hallway and rooms are very humid and hot so we had to have the air con or fan on, but it had an error on the second morning.
Stayed 2 nights in Aug 2023
Response from Joseph varghese on 29 Aug 2023
Dear Wai LingThank you for taking the time to tell us about your experience at Holiday Inn Express POOLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Holiday Inn Express, Poole. Best Regards, Guest Services Team.Holiday Inn Ex. Poole

8/10 Good

Ethel

Stayed 1 night in Aug 2023
Response from Guest Services Team. on 30 Aug 2023
Dear Ethel,Thank you for taking the time to complete the survey, and for choosing to stay with us at the Holiday Inn Express Poole, Thank you for your high rating on us, we are delighted to hear that you've enjoyed your stay with us and that our staff were able to assist you during your stay with us. We hope to welcome you back again in the near future.

6/10 Okay

kereakos

Stayed 1 night in Aug 2023
Response from Joseph Varghese on 29 Aug 2023
Dear KereakosThank you for taking the time to tell us about your experience at Holiday Inn Express POOLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Holiday Inn Express, Poole. Best Regards, Guest Services Team.Holiday Inn Ex, Poole

10/10 Excellent

MUHAMMAD

Stayed 1 night in Aug 2023
Response from Joseph varghese on 29 Aug 2023
Dear MuhammadThank you for taking the time to tell us about your experience at Holiday Inn Express POOLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for staying at Holiday Inn Express, Poole. Best Regards, Guest Services Team.Holiday Inn Ex, Poole

8/10 Good

Rupert, St Peter Port

Travelled with family
Liked: Cleanliness, staff & service
Does what it says on the tin
Stayed 1 night in Aug 2023
Response from Guest Services Team. on 27 Aug 2023
Dear Mr.Rupert,Thank you for sharing your review and giving us for high rating. We are delighted to hear that you have enjoyed your stay. We hope to welcome you back in the near future at Holiday inn Express, Poole.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast polite and pleasant staff
Stayed 3 nights in Aug 2023
Response from Guest services team. on 26 Aug 2023
Dear James,Thank you for taking the time to share your feedback with us. We appreciate any reviews made by our guests to create and improve our guest experiences as enjoyable as possible.I am delighted to read your comments, especially about our team members and Breakfast. It is very important for us that we let our guests feel comfortable at our hotel Holiday Inn Express, Poole.We hope to welcome you back again in the near future.Thank you.

10/10 Excellent

Christopher

Stayed 2 nights in Aug 2023
Response from Joseph Varghese on 25 Aug 2023
Dear ChristopherThank you for taking the time to write a review about your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I have shared your valuable comments with the hotel management as a reference for the enhancement of our amenities and accommodations in order to improve ourselves further.we look forward to making us your home away from home whenever your travels bring you to our city.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole.

10/10 Excellent

Jackie

Liked: Property conditions & facilities
A very nice place to stay, easy parking, good food ,clean and just pleasant very much enjoyed my stay 👏
Stayed 2 nights in Aug 2023
Response from Guest Services Team. on 22 Aug 2023
Dear Ms.JackieThank you for taking the time to share your feedback with us. We appreciate any reviews made by our guests to create and improve our guest experiences as enjoyable as possible.Thank you for your high rating on us and It is very important for us that we let our guests feel comfortable at our hotel Holiday Inn Express, Poole.We hope to welcome you back again in the near future.Thank you.

6/10 Okay

lisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Joseph Varghese on 25 Aug 2023
Dear LisaThank you for taking the time to write a review about your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I have shared your valuable comments with the hotel management as a reference for the enhancement of our amenities and accommodations in order to improve ourselves further.we look forward to making us your home away from home whenever your travels bring you to our city.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Joseph Varghese on 25 Aug 2023
Dear MichaelThank you for taking the time to write a review about your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I have shared your valuable comments with the hotel management as a reference for the enhancement of our amenities and accommodations in order to improve ourselves further.we look forward to making us your home away from home whenever your travels bring you to our city.Again, thank you for choosing Holiday Inn Express, PooleSincerelyJoseph VargheseGuest Service TeamHoliday Inn Ex, Poole.

8/10 Good

James

Stayed 1 night in Aug 2023
Response from Guest Services Team on 30 Aug 2023
DearMr.James,Thank you for taking the time to complete the survey, and for choosing to stay with us at the Holiday Inn Express Poole, Thank you for your high rating on us , We hope to welcome you back again in the near future.

10/10 Excellent

Jean-Luc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
great stay...it was perfect location for us...
Stayed 2 nights in Aug 2023
Response from Guest Services Team. on 14 Aug 2023
Dear Jean,,Thank you for taking the time to share your feedback with us. We appreciate any reviews made by our guests to create and improve our guest experiences as enjoyable as possible.We are delighted to read your comments and High rating on us. It is very important for us that we let our guests feel comfortable at our hotel Holiday Inn Express, Poole.We hope to welcome you back again in the near future.