Ratings based on 206 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
83% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom UK

Poor hotel

Posted 19-Jan-2015
Booked a double but got a twin. Room smelt like bleach. Small bathroom. Decor in poor condition in the room. Room was not cleaned properly with a dirty towel in cupboard and a fake eyelash on the floor. Other customers were noisey coming back late at night, but can't blame the hotel for that.
4 out of 5
for Everyone
by A verified travellerfrom dorset

Great hotel

Posted 13-Jan-2015
Was fab, friendly, comfortable, clean. Only let down was no dinner :( restaurant was closed. But was offered take away delivery.
5 out of 5
for Everyone
by A verified travellerfrom Kent

Very good hotel for the weekend

Posted 01-Dec-2014
Pros: Just clean and tidy - exactly what you want from a hotel
Cons: Nothing. Very good
Location: Great location, 5 minute walk from the town, loads to do near the hotel
Fantastic hotel in my opinion, staff were friendly, clean room, comfortable beds, brilliant breakfast. Will visit the hotel again for sure
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Oct-2014 on Hotels.com
3 out of 5
for Couples
by A verified traveller

This traveller left a rating score only Posted 28-Oct-2014 on Hotels.com
3 out of 5
for Couples
by A verified traveller

Friendly but tired

Posted 28-Oct-2014 on Hotels.com
The hotel staff were lovely and very helpful. However the rooms and hotel in general is very tired and needs a bit of a spruce up. Room was clean though. I booked this on an offer so didn't pay that much, I'm glad I didn't pay full price as they would be getting a different review.
3 out of 5
for Couples
by Ianfrom Southampton


Posted 24-Oct-2014 on Hotels.com
The thing that spoilt it for my wife and I was the noise from young people from 2 am until about 4 am who were obviously very drunk. On a plus side the dinner were good. Room a bit small but I got the stay at a discount price. All in all stay was good.
2 out of 5
by A verified travellerfrom Lleyn Peninsula

Old Hotel Popular with Young People

Posted 12-Oct-2014
Pros: Breakfast was good.
Cons: The hotel is a bit run down and needs updating.
Location: It is near to the sea front and the cliff railway down to the beach.
When we arrived at the front of the hotel we found the car park full. The receptionist told us there was a large car park at the back. This car park was full the next morning and it was difficult tt get out of some of the spaces. All the public spaces and our room were clean and reasonably furnished. Our room was too small for a double and was probably a single room with a small double bed. We had made a late booking and Bournemouth was very busy due to the Marathon. The bathroom was satisfactory but the bath was too high for us oldies to get out of safely. Dinner was spoilled as we only went in to the dining room a few minutes before 8 when they finished. The food had obviously been in the Bain Mari since dinner started at 6. We did not get to sleep until after 2 as every few minutes a noisy crowd of merry young people arrived.
4 out of 5
for Personal Event
by Davidfrom Nanwich

overnight stay

Posted 06-Oct-2014 on Hotels.com
limited buffet for dinner but food hot and good £10.95 for 3 courses, breakfast buffet ok, comfy bed and large room, and adequate stocked bar
1 out of 5
by A verified travellerfrom south west england

hotel in need of a dam good clean

Posted 04-Oct-2014
Pros: nice reception staff and the maintenance staff also not for getting the people who keep the bedrooms and bathrooms clean and tidey in my room
Cons: the whole hotel needs a major clean and needs to be redecorated
Location: bourenmouth is great but this hotel had nothing to do near by
reference number 192112671 on saturday the 20th of september 2014 i started my holiday at the heathlands hotel in bournemouth the outside of the hotel gave me a poor impression before i went into the hotel as it was in need of repainting if the outside of the hotel could be repainted it would give new vistiors like myslef and other vistors a better first impression i then checked in to the hotel this check in for me was fine after i left reception i walked to my room all the painted walls were all very dirty this gave me the impression that the management of britanna hotels could not care less how there hotels look to new vistiors to this hotel where i got into my room my facilities were very very poor and not acceptable all the walls were dirty the pipes under the sink in the bathroom were dirty and had on been cleaned for some time there was no socket in the bathroom for me to have a shave so i went to reception to ask if they had a shaver adaptor plug that i could use the one they had did not fit my shaver very well after the receptionist had said they would sort out a plug after more than one and a half hours later i had to walk into bournemouth centre to buy a new shaver adaptor plug so that i could have a shave that evening i then got in to the shower this was very hot so i tryed to put the cold on before only just putting on the hot tap but i could not get the temperature to a aceptable level so i could not have a shower that night or wash my hair i had