Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
83% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kent

Very good hotel for the weekend

Posted 01-Dec-2014
Pros: Just clean and tidy - exactly what you want from a hotel
Cons: Nothing. Very good
Location: Great location, 5 minute walk from the town, loads to do near the hotel
Fantastic hotel in my opinion, staff were friendly, clean room, comfortable beds, brilliant breakfast. Will visit the hotel again for sure
2 out of 5
by A verified travellerfrom Lleyn Peninsula

Old Hotel Popular with Young People

Posted 12-Oct-2014
Pros: Breakfast was good.
Cons: The hotel is a bit run down and needs updating.
Location: It is near to the sea front and the cliff railway down to the beach.
When we arrived at the front of the hotel we found the car park full. The receptionist told us there was a large car park at the back. This car park was full the next morning and it was difficult tt get out of some of the spaces. All the public spaces and our room were clean and reasonably furnished. Our room was too small for a double and was probably a single room with a small double bed. We had made a late booking and Bournemouth was very busy due to the Marathon. The bathroom was satisfactory but the bath was too high for us oldies to get out of safely. Dinner was spoilled as we only went in to the dining room a few minutes before 8 when they finished. The food had obviously been in the Bain Mari since dinner started at 6. We did not get to sleep until after 2 as every few minutes a noisy crowd of merry young people arrived.
1 out of 5
by A verified travellerfrom south west england

hotel in need of a dam good clean

Posted 04-Oct-2014
Pros: nice reception staff and the maintenance staff also not for getting the people who keep the bedrooms and bathrooms clean and tidey in my room
Cons: the whole hotel needs a major clean and needs to be redecorated
Location: bourenmouth is great but this hotel had nothing to do near by
reference number 192112671 on saturday the 20th of september 2014 i started my holiday at the heathlands hotel in bournemouth the outside of the hotel gave me a poor impression before i went into the hotel as it was in need of repainting if the outside of the hotel could be repainted it would give new vistiors like myslef and other vistors a better first impression i then checked in to the hotel this check in for me was fine after i left reception i walked to my room all the painted walls were all very dirty this gave me the impression that the management of britanna hotels could not care less how there hotels look to new vistiors to this hotel where i got into my room my facilities were very very poor and not acceptable all the walls were dirty the pipes under the sink in the bathroom were dirty and had on been cleaned for some time there was no socket in the bathroom for me to have a shave so i went to reception to ask if they had a shaver adaptor plug that i could use the one they had did not fit my shaver very well after the receptionist had said they would sort out a plug after more than one and a half hours later i had to walk into bournemouth centre to buy a new shaver adaptor plug so that i could have a shave that evening i then got in to the shower this was very hot so i tryed to put the cold on before only just putting on the hot tap but i could not get the temperature to a aceptable level so i could not have a shower that night or wash my hair i had
4 out of 5
Recommended
for Families
by A verified travellerfrom Bristol

Good Location near beach & shops

Posted 28-Sep-2014
Pros: Receptionist was very helpful. Everything was tidy. No Complaints Staff liked Children.
Cons: Everything is low tech, but good value.
Location: Venicular Railway to the beach making it easy for the infirm. 10 minute walk to the to shops (fairly level ground)
As expected with this chain. Very cheap & cheerful. But you get value for money
5 out of 5
Recommended
for Business Travellers
by kieranfrom poole

Great weekend

Posted 18-Sep-2014 on Hotels.com
Very good weekend fantastic reception staff and very polite. The polish lady us a credit to you and your hotel
1 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

This traveller left a rating score only Posted 09-Sep-2014 on Hotels.com
2 out of 5
Recommended
by Airbus1from 4191mk

Overpriced

Posted 04-Sep-2014 on Hotels.com
Pretty acerage,far too expensive
2 out of 5
Recommended
for Families
by Kim Dfrom Hertfordshire

Sorry won't be returning here!

Posted 04-Sep-2014 on Hotels.com
I can honestly say that I would never stay in this place again. The toilet in our room had a nasty brown (rust I hope) stain down the side, the windows both inside and out were filthy, the door locks had very obviously been replaced but no proper attempt had been made to make good the old lock location, the paint work all the way through the hotel was dirty and the paint work generally needed attention as it was knocked to pieces. The beds on the other hand were clean and comfortable. The dining room experience wasn't great. The first two mornings were busy and we struggled to find a clean table with cutlery - the staff weren't too organised or helpful either. Thankfully breakfast was very reasonably priced and the food was ok. The hotel was generally very shabby and I was very disappointed with it - I certainly wouldn't recommend it - especially at the price we paid. Never again I'm afraid.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Surrey

Great hotel in Bournemouth

Posted 04-Sep-2014
Lovely hotel, we were a bit wary after reading other reviews but actually found this to be the best hotel in Bournemouth that we have stayed in. Our room 118 was extremely modern and clean. Hotel staff were friendly and the breakfast was delicious.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom bournemouth

excellent hotel so close to everything

Posted 03-Sep-2014
Pros: comfortable freindly easy to go to beach nice rooms nice food very helpfull staff
Cons: nothing
Location: the beach shopping dining out you are spoilt for choice so much to do and see and the air show is fantastic
great hotel stayed 2 years in a row and loved it will stay again warm welcome great with kids so much to offer