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Reviews of Harbour Hotel Christchurch

4 out of 5
Harbour Hotel Christchurch
95 Mudeford, Christchurch, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 407 out of 602 reviews" "
Rating 8 - Good. 149 out of 602 reviews" "
Rating 6 - Okay. 28 out of 602 reviews" "
Rating 4 - Poor. 10 out of 602 reviews" "
Rating 2 - Terrible. 8 out of 602 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely relaxing place with fabulous walks and views pleasant friendly staff and our room was very comfortable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location the staff were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Hannah Grigg on 2 Apr 2024
Thank you for such a positive rewview, we are thrilled you enjoyed your stay with us and hope you can visit us again soon.

10/10 Excellent

Chris, Droitwich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you need to be in Mudeford/Christchurch as this small hotel chain overlooks the Harbour. The double rooms are spacious and en-suite, and the finishing touches were unusual and excellent... this is the first time Gin was available as a complimentary item. The staff were excellent, and accommodating - for instance we arrived back from a 50th party quite late, we should have used room service, but the staff made us hot chocolate in the bar area and didn't charge us either! Truly fabulous experience. Breakfast was delicious too. Pancakes went down well, so did the full-english. Highly recommended.
Stayed 1 night in Mar 2024
Response from Hannah Grigg on 21 Mar 2024
We appreciate you taking the time to leave us such a fantastic review. We have a fantastic team here, so it is wonderful to receive this feedback. We hope you can visit us again in the near future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel made all the better by very attentive warm staff. Great facilities, great food, great location. Wonderful, thank you
Response from Hannah Grigg on 21 Mar 2024
Thank you for taking the time to leave us such a lovely review - the team will be so pleased with your comments. We hope you can rebook to stay with us again soon.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location, with the dining room overlooking Christchurch harbour - amazing views! Evening dinner in the hotel restaurant surpassed expectations. Also ate at The Jetty (on site restaurant but separate to the hotel) which was a gastronomic delight! Enjoyed the Spa area & had a very relaxing massage so felt totally spoiled & relaxed. The hotel is well situated for easy access to beaches, the harbour, New Forest & some great walks in the local area. Highly recommend this hotel & would definitely like to stay here again.
Stayed 4 nights in Feb 2024
Response from Hannah Grigg on 21 Mar 2024
Thank you for the wonderful review, we are so pleased you enjoyed your stay with us and your gastronomic experience! We hope to welcome you back soon.

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a mid-week treat in February. While the weather was mostly miserable, the welcome wasn't, mainly thanks to Olivia on check-in. A genuine smile and hello is an excellent upgrade! We'd gone for a 'snug' room. Small, yes, but larger than our bedroom at home. It could have had less furniture, and the bathroom configuration was a bit clumsy, but lovely toiletries and super-soft bedding and towels. The only irritation was because there were no sockets/chargers for your phones etc beside the bed (you had to unplug the lamp). Lovely G&T service; a nice touch. The gardens/views are exceptional, and I have no doubt this place is buzzing in the summer. We had lunch at the Jetty on one occasion; five-star and absolutely excellent! Breakfast twice at Upper Deck; faultless. And drinks at the Upper Deck too (the tattooed barman is a real credit to the place and someone who clearly knows his stuff). All in all, the staff really made this trip extra special and worth every penny; we wouldn't hesitate booking up a return visit. Friendly, funny (in a good way) and professional; you couldn't wish for a more decent bunch of people. The only negative part of the stay was down to the spa; very tired (upholstered sofas/cushions in a wet area wasn't ever a good idea) and unwelcoming. Pool/jacuzzi were probably a degree or two cooler than they should have been, but even cooler was the 'welcome' from the staff who clearly didn't want to be there.
Stayed 2 nights in Feb 2024
Response from Hannah Grigg on 21 Mar 2024
Thank you so much Gordon for the fantastic feedback. Olivia on Reception I am sure will be thrilled to be mentioned by name. We will take onboard your comments regarding the room and to reassure you, we are planning on have a full spa refurbishment later on in the year. We hope you will visit us again soon.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the harbour view from the hotel and proximity to the beach. During the summer, the lawn up to the harbour's edge must be an amazing place to relax. Room was warm and decor pleasant. Blackout shutters were misaligned and external lights made the room quite light during the night.
Stayed 2 nights in Feb 2024
Response from Cherry on 11 Feb 2024
Dear Robert,Thank you very much for staying with us and for taking the time to leave us a lovely review and rating, we really appreciate this. Apologies the shutters in the room were out of alignment and thank you for feeding this back as we can ensure the neccesary changes are made. Please may we kindly ask what room number you stayed in? Do let us know when you wish to return and we will ensure you are looked after.Kind regards,Cherry Reception Manager

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Feb 2024
Response from Kirk Rotherham on 6 Feb 2024
Thank you for the 4 out of 5 review Kevin,We hope to see you again soon

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from Kirk Rotherham on 2 Feb 2024
Thank you for the 10 out of 10 review Amanda.We hope to see you again.

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Kirk Rotherham on 2 Feb 2024
Thank you for the 10 out of 10 review.We hope to see you again.

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rejuvenating break
A very short [1 night] stay but very good. The room was well equipped and comfortable and the Upper Deck restaurant was excellent. Service was good even though it was a busy evening. Breakfast was also of a very good quality and the cooked order came in just a few minutes. The gardens and view of the harbour are good and would be lovely in the summer months.
Stayed 1 night in Jan 2024
Response from Kirk Rotherham on 2 Feb 2024
Thank you for the excellent review. We are delighted that you enjoyed your stay and hope to see you again for a longer stay during the summer months.

10/10 Excellent

Terence

Stayed 1 night in Dec 2023
Response from Kirk Rotherham on 2 Feb 2024
Thank you for the 5 out of 5 review Terence.We hope to welcome you to the hotel again soon.

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christchurch Harbour Review.
Everything was fantastic except a nasty smell from the drains in the bathroom basins and showers. Out room was on the ground floor of an annex and there was torrential rain for our whole stay which may have been the cause. Didn't let it ruin our stay though.
Stayed 3 nights in Oct 2023
Response from Cherry on 16 Dec 2023
Dear Frances,Thank you very much for staying with us and for taking the time to leave us such a wonderful review and rating, we really appreciate this. We are sincerely sorry for the drain smell that came through the sink and showers due to the torrential rain, this is something that tends to happen in the local area and we do try to freshen up the smell coming from the sinks if guests report this to us at the time. Thank you once again for your time and I do hope we are able to welcome you back again soon. Kind regards,Cherry Reception Manager

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff who could not do enough for you. Rooms were immaculate and the bed was huge and so comfortable. The setting is beautiful. Food and drinks were of a really high standard. We had a lovely stay
Stayed 1 night in Dec 2023
Response from Cherry on 5 Dec 2023
Dear Helen,Thank you so much for staying with us and for taking the time to leave us such a wonderful review and rating, we really appreciate this and our staff will be delighted to hear your comments. I do hope we are able to welcome you back again very soon.Kind regards,Cherry Reception Manager

10/10 Excellent

Charles

Travelled with partner
Great experience friendly and helpful staff very comfortable staff
Stayed 2 nights in Nov 2023
Response from Cherry on 25 Nov 2023
Dear Charles,Thank you very much for staying with us and for taking the time to leave us such a lovely review and rating, we really appreciate this.I do hope we are able to welcome yo back soon.Kind regards,Cherry Reception Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Lovely hotel in a super location.
Pre-dinner drinks
Stayed 1 night in Nov 2023
Response from Cherry Morris on 8 Nov 2023
Dear Guest,Thank you very much for staying with us and for taking the time to leave us such a lovely review and rating, we really appreciate this. I do hope we are able to welcome you back very soon.Kind regards,Cherry MorrisReception Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice couple of days stay dispite the storm and weather! Friendly and good service Nice room, would recommend,car parking always bit tight only negative
Stayed 2 nights in Nov 2023
Response from Cherry Morris on 4 Nov 2023
Dear guest,Thank you very much or staying with us and for taking the time to leave us a lovely review and rating.I do hope we are able to welcome you back soon and provide a 10 out of 10 experience. Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Very enjoyable. Food and service excellent. Spa excellent. Very friendly, hospitable and helpful staff. Would highly recommend.
Stayed 3 nights in Oct 2023
Response from Cherry Morris on 4 Nov 2023
Dear Ian,Thank you so much for staying with us and for taking the time to leave us such a wonderful review and rating, we really appreciate this. I do hope we are able to welcome you back again very soon. Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely one night stay. We used the spa facilities and also had an excellent meal in the restaurant.
Stayed 1 night in Oct 2023
Response from Cherry Morris on 26 Oct 2023
Dear Karen,Thank you very much for staying with us and for taking the time to leave us such a lovely review and rating, we really appreciate this. I do hop we are able to welcome you back again very soon.Kind regards,Cherry MorrisReception Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay - few niggles
Hotel was lovely. Staff were very friendly and extremely helpful. The only downside for me personally was the room was very very hot, even the fan provided did not help. Also the rooms were very dark, I needed to use my torch on my phone to look into cupboards etc. There was a lack of mirrors with light. Also tea/coffee making facilities in the cupboard, there was no plug for kettle, so had to remove kettle and that took up valuable space on the dressing table, as I already had the fan taking up space on there too
Stayed 2 nights in Oct 2023
Response from Cherry Morris on 23 Oct 2023
Dear Guest,Thank you very much for staying with us and for taking the time to leave a review and rating, we really appreciate this.I'm very sorry that the room allocated for you was not up to our usual standards, we are hoping to have air conditioning fitted in the summer which should hopefully eliminate the room being hot. I have also fed all other comments on the room back to our maintenance and management team who can look at making the appropriate improvements. Thanks again so much for your review, we take all guests feedback seriously and strive to be the best we can based on this. I do hope we are able to welcome you back very soon and provide you with a 10 out of 10 experience next time. Kind regards,Cherry MorrisReception Manager

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view over Christchurch harbour, great breakfast and comfortable beds. Spa not big enough for the hotel, it was crowded, claustrophobic and messy. Breakfast service was chaotic on Sunday morning, not enough staff for the amount of guests. Great location though in walking distance of Avon beach and Mudeford Quay.
Stayed 2 nights in Oct 2023
Response from Cherry Morris on 23 Oct 2023
Dear Holly,Thank you very much for staying with us and for taking the time to leave us a review and rating, we really appreciate your feedback. I'm so sorry that we did not get breakfast right on this occasion and for the fact our spa felt crowded. We take all feedback seriously and this has been fed back to the relevant departments to ensure we can make necessary improvements. I do hope we are able to welcome you back soon and provide you with a 5 out of 5 experience next time. Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UTTERLY GLORIOUS PLACE TO STAY - FAULTLESS
I don't know where to begin . I could gush with praise & joy of our 2 night stay . The facilities are faultless - I particularly enjoyed 7am swims off the jetty with the ducks then slipping back through the tranquil resting room into the shower then the pool , sauna & steam room each day [in the fluffy white robe & slippers ofc:]]-That exhiliration will stay with me for a very long time . But the pleasure actually came via the staff: interaction was subtly, faultlessly polite & so subtly actively helpful as though they were family or friends ie in your corner but without 'being in your face' - the formula for this isn't easy -but they have it at the Harbour Christchurch. The appearance of everyone & their contentment added to ours . I am so grateful - those 2 days were as beneficial as a week & I can't imagine finding anywhere lovelier . THE FOOD WAS AMAZING . We ate in every evening at the jetty & Upper deck - a gastronomic treat on each evening for all 4 of us . The service was spot on . We frequently stay at hotels in the UK & I roll my eyes or tut sometimes : Here , I just smiled & smiled & smiled & still do when I remember it . Sadly , I haven't the photos I'd like but the exterior is protected from public thoroughfare & the surroundings make great exploring to Mudeford Harbour , great pub lunch , ferry across & walk over Hengistbury Head into Christchurch in a circle back . Equally pleasant to indulge in reading & watching the world go by in the hotel surroundings -
Stayed 2 nights in Oct 2023
Response from Cherry Morris on 23 Oct 2023
Dear Fiona,Wow, what an incredible review. Thank you so much for staying with us and for taking the time to leave us such wonderful comments and an excellent rating. Our staff will be delighted to read your comments. We do pride ourselves on our service and it is so lovely to see that this is reflected in reviews like this. We really appreciate you writing such detailed feedback and I do hope that we are able to welcome you back again very soon. Kind regards,Cherry MorrisReception Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel and location was overall excellent; in keeping with all the sites across the Harbour Hotels group. Disappointed with a few of the staff serving breakfast and dinner - little offish and found it hard to smile!
Stayed 2 nights in Oct 2023
Response from Cherry Morris on 11 Oct 2023
Dear guest,Thank you very much for staying with us and for taking the time to leave us a review and rating, we really appreciate this. Really pleased to read that you found the hotel overall excellent, however, saddened to read you were disappointed with a few of the staff in our restaurant. It is such a shame because we really do strive to provide 5* service and I'm just so sorry that this was not reflected on this occasion. I do hope we are able to welcome you back again soon and provide you with a 10 out of 10 experience, with the level of service that you deserve.Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting
Perfect night away in this beautiful hotel. Setting is perfect. Lovely walks from Mudeford Quay which is minutes from Hotel. Plenty of choice for breakfast. Hotel was spotless and extras in room were very welcome.
Stayed 1 night in Sep 2023
Response from Cherry Morris on 26 Sept 2023
Dear Karen,Thank you so much for staying with us and for taking the time to leave us such a wonderful review and rating, we really appreciate this.I do hope we are able to welcome you back again soon. Kind regards Cherry MorrisReception Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary break
Fabulous hotel lovely setting with sea views from the restaurant. Our room was lovely and they had kindly left us chocolates and card for our anniversary. Cleanliness was excellent and we enjoyed using the pool and gym. Both of which were in good condition. Restaurant was quite expensive however we found local places to eat which were good value. The traditional breakfast was not great however eggs Benedict was lovely. Would definitely recommend. Probably the cleanest hotel we have ever stayed in with the best views.
Stayed 2 nights in Sep 2023
Response from Lizzie Dadford on 22 Sept 2023
Dear Neil,Thank you very much for taking the time to write such a detailed review of your recent stay with us. We are very grateful to receive your feedback, and your 10 out of 10 rating. As a hotel we do strive to make all guests stay enjoyable and keep our hotel up to a high quality standard. We are very sorry to hear about your traditional breakfast, and we will be sure to pass on the feedback to our breakfast team. We hope to welcome you back to our hotel again soon.Kind regards,Lizzie Reception Supervisor

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, amenities
Another wonderful stay. Thank you to all staff - Sher of course was an absolute star as always, but all staff went above and beyond! Fab meal at The Jetty too!
Stayed 1 night in Sep 2023
Response from Cherry Morris on 26 Sept 2023
Dear Sebastian,Thank you very much for staying with us and for taking the time to leave us such an amazing review and rating, we really appreciate this and our staff including the lovely Sher will be delighted to read your comments. I do hope we are able to welcome you back again soon. Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Lizzie Dadford on 18 Sept 2023
Dear Lucinda,Thank you for your very kind 5 out of 5 rating on your recent visit with us. We really appreciate you taking the time to leave feedback with us. We hope to welcome you back to our hotel again soon.Kind regards,LizzieReception team

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harbour Hotel Christchurch
Very nice hotel, staff excellent. Food very good. Parking a major problem. Very popular eating place. Blue badge spaces very limited and usually occupied. Overall a nice stay.
Stayed 3 nights in Sep 2023
Response from Kirk Rotherham on 15 Sept 2023
Dear Graham,Thank you for your time to leave a review. We are pleased to hear that you had an overall good stay with us.We hope to see you again in the future.

10/10 Excellent

Mrs PS

Stayed 1 night in Sep 2023
Response from Cherry Morris on 14 Sept 2023
Dear Mrs PS,Thank you very much for staying with us and for taking the time to leave us such an excellent rating, we really appreciate this.I hope we are able to welcome you back again soon.Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream break
Relaxing amazing stay to recharge the batteries! Attentive staff and spotlessly clean.
Room with a view
Stayed 4 nights in Sep 2023
Response from Lizzie Dadford on 11 Sept 2023
Dear guest,Thank you so much for staying at the Christchurch Harbour Hotel. We are very glad to hear that you had a lovely stay with us.Thank you for taking the time to write such a lovely review and leave a 10 out of 10 rating.We hope to welcome you back to our hotel again soon.Kind regards,Lizzie Reception team

8/10 Good

Yusuf

Stayed 1 night in Sep 2023
Response from Cherry Morris on 29 Sept 2023
Dear Yusuf,Thank you very much for staying with us and for taking the time to leave us a rating. I do hope we are able to welcome you back soon and provide you with a 5 out of 5 experience. Kind regards,Cherry Morris Reception Manager

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely hotel, with warm and friendly staff. Great food at the restaurant and superb views. Nice touches in the room and comfortable bed. Loved the spa, but would have loved it more if it was child free. I went to relax and children in the pool and jacuzzi was not relaxing. Otherwise everything was fantastic, great area and great hotel!
Stayed 2 nights in Aug 2023
Response from Reception Team on 11 Sept 2023
Dear Louise,Thank you for staying at the Christchurch Harbour Hotel.We are very glad to hear you had a lovely stay with us and enjoyed the room.I will ensure your comments are passed onto the spa regarding the children in the pool to ensure we are able to make improvements for our guests.Thank you for taking the time to write a review and provide us with a 5 out of 5 rating.We hope to welcome you back to our hotel again soon.Kind regards,Lizzie Reception team

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities
We found the staff to be excellent and food superb. We loved the grounds and the spa. The biggest issue for us was that the room was very warm. There was no fan or air con and windows barely opened. It was not that hot outside when we were there, so although we would return, it would have to be during winter.
Stayed 3 nights in Aug 2023
Response from Reception Team on 11 Sept 2023
Dear Julie,Thank you very much for staying with us and for taking the time to leave us a review, we really appreciate this feedback.We are very sorry to hear that you found the room to be very hot during your visit.We are looking into getting aircon in the near future, which we hope will help to make this more enjoyable.We hope to welcome you to our hotel again soon.Kind regards,Lizzie Reception team

8/10 Good

Tina

Liked: Staff & service, room comfort
Fantastic location, shame about the hotel details!
A friendly and prompt check in. Throughout all staff were very pleasure, polite, however they questioned common items requested, such as ice for the room Car parking may be an issue, to try to resolve, the hotel allows double parking, leave your keys on reception and they will move your car, when a space becomes available, good service! Our room was a cosy inland, nice décor, clean room, excellent mattress and linen. Due to the room being small the furniture could of been thought through, such size of the chair, a slimmer dressing table and smaller side tables. Be aware that there is no air conditional in any of the rooms and, only sliding sash widows for ventilation. The bathroom had a shower in the bath, the sides of the bath are extremely high, so if you have any sort of mobility challenges, you would not be able to climb over the bath side into shower, getting out of the bath could be full of hazards, if the floor is wet! Our shower screen fitments required a good clean or replacement. The back garden area is nice, the view is amazing!! but spoilt during the morning, as bar drinking glasses left out all night, this happened on all three mornings of our stay. The lower garden is not lit, during the evening, as there are areas where the concrete has cracked, uneven paths and pot holes and oddly ropes are hung between plant pots, lighting is required! This hotel is not worth the price, it is not on point! however due to the view, no competition, they get away with it!!
Stayed 3 nights in Sep 2023
Response from Cherry Morris on 11 Sept 2023
Dear Tina,Dear Tina,Thank you very much for staying with us and for taking the time to leave us such a detailed review, we really appreciate this feedback. I will ensure your comments are passed onto the relevant departments to ensure we are able to make improvements for our guests. I'm so pleased your found our staff polite and friendly, however, I am sorry to hear that had trouble requesting ice, this is simply not the level of service we usually provide and ice should always be readily available for our guests which I must say isn't usually a problem at all. We also offer a trolley service in the evening that come around with ice and lemon so I’d to read that we missed you. Sincere apologies you found the room layout poor and the room warm. We are looking to get air-conditioning fitted which should eliminate this problem. We also have accessible rooms available to book for guests who require them and we will always provide slips mats, steps and anything else to accommodate our guests needs so I'm really sorry if this was not made aware to you during your stay. With regards to the dirty glasses, this is not acceptable and as mentioned this will be addressed and we will certainly look into how we can better light our garden at night. We profusely apologise for our shortcomings. We do take all our guests comments seriously and we will do something to address them. I do hope that we are able to welcome you back in the future and hopefully provide you with a 10 out of 10 experience next timeCherry MorrisReception Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival we found the reception’s staff very helpful, and enjoyed a superb evening meal in the restaurant. Our room was very comfortable and the location delightful. The two night stay was not long enough, so will return again soon.
Stayed 2 nights in Aug 2023
Response from Cherry Morris on 5 Sept 2023
Dear Patricia,Thank you very much for staying with us and for taking the time to leave us such a lovely review and rating, we really appreciate this. I do hope we are able to welcome you back soon.Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expectations surpassed
We were delighted on our arrival at reception by Alexandra who was welcoming and friendly and were further surprised and delighted when she advised that there was a complimentary gin and tonic in our room, which after a long drive from Scotland was very welcome! We could not have been happier with our partial sea view room which had a lovely peaceful outlook to the back of the building. It was very comfortable and had all amenities we could have hoped for. We both felt it was delightful to have several books on stories and poems on a sea theme in the room to inspire our stay! All the staff were genuinely friendly and interested in ensuring our stay was comfortable. Special thanks to Mikey who helped us get kitted out and getting into the borrowed kayak! Further thanks to all the concierges who took the hassle out of parking. The breakfasts were excellent with ample portions and with perfectly poached eggs. We dined in the Upper Deck one night for a light bite and I highly recommend the crab roll which tasted wonderfully fresh and delicious. Overall we had a very comfortable stay in a beautiful location with a pretty view, genuinely lovely staff and well appointed hotel. It was very worthy of its Best Hotel award and I would highly recommend it!
Stayed 4 nights in Aug 2023
Response from Hannah Grigg on 3 Sept 2023
Thank you so much for the fantastic review and the individual praise for Alexandra and Mikey, who will be absolutely thrilled to be mentioned. We hope to welcome you back again soon. Best wishes

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely surroundings overlooking the water. Comfortable rooms, excellent restaurants and buffet. Staff all extremely helpful and polite
Stayed 2 nights in Aug 2023
Response from Cherry Morris on 2 Sept 2023
Dear Neil,Thank you very much for staying with us and for taking the time to leave us such a wonderful review and rating. I do hope we are able to welcome you back again very soon.Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely short break at the hotel. We dined at The Jetty restaurant, the food and service were amazing
Stayed 1 night in Aug 2023
Response from Cherry Morris on 2 Sept 2023
Dear Sue,Thank you very much for staying with us and for taking the time to leave us such a lovely review and excellent rating, we really appreciate this.I do hope we are able to welcome you back again very soon.Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really impressed with our stay at the hotel. All the staff were helpful and friendly. Location is amazing and the breakfast was perfect.
Stayed 1 night in Aug 2023
Response from Cherry Morris on 2 Sept 2023
Dear Clare,Thank you very much for staying with us and for taking the time to leave us such a wonderful review and rating, we really appreciate this. I do hope we are able to welcome you back again very soon. Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Roy

Stayed 2 nights in Aug 2023
Response from Reception Team on 11 Sept 2023
Dear Roy,We are very glad to hear you had a lovely stay with us at the Christchurch Harbour Hotel.Thank you so much for taking the time to leave us a 5 out of 5 rating, we really do appreciate it.We hope to welcome you back to our hotel again soon.Kind regards,Lizzie Reception team

4/10 Poor

Christine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cherry Morris on 21 Aug 2023
Dear Christine,Thank you very much for staying with us and for leaving us a rating.I do hope that we are able to welcome you back to our hotel in the future and provide you with a 5 out of 5 experience. Kind regards,Cherry MorrisReception Manager

10/10 Excellent

buster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Cherry Morris on 21 Aug 2023
Dear Buster,Thank you very much for staying with us and for taking the time to leave us such an excellent rating.I do hope we are able to welcome you back very soon. Kind regards,Reception Manager

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome. Very helpful staff. Bright and comfortable room High quality breakfast. Very good experience at the Jetty.
Stayed 1 night in Aug 2023
Response from Cherry Morris on 21 Aug 2023
Dear John,Thank you very much for staying with us and for taking the time to write us such a lovely review and rating, we really appreciate this. I do hope we are able to welcome you back very soon.Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, fantastic food and service Great location
Stayed 1 night in Aug 2023
Response from Cherry Morris on 21 Aug 2023
Dear guest,Thank you very much for staying with us and taking the time to leave us such an excellent rating.I hope we are able to welcome you back very soon.Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. The friendliness of the reception staff really made it for me, also the spa and grounds. So lovely. I will return! Thank you for your friendliness, and flexibility. Sharon Room 206, I think! ☺️
Stayed 3 nights in Aug 2023
Response from Cherry Morris on 12 Aug 2023
Dear Sharon,Thank you very much for staying with us and for taking the time to leave us such a lovely review and rating, wow, how kind. Our staff will be delighted to hear your comments. I do hope we are able to welcome you back again very soon. Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Maxine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wet convenient for Terminal 2 and 3. Restaurant expensive.
Stayed 1 night in Aug 2023
Response from Cherry Morris on 13 Aug 2023
Dear Maxine,Thank you very much for staying with us and for taking the time to leave us such a great 10 out of 10 rating.Apologies, we were unsure what 'wet convenient Terminal 2 and 3' meant? Would you mind clarifying for us please?Thanks once again and I hope we are able to welcome you back soon,Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and the food was excellant Dined in both restaurants and the service was excellant and the food par excellant. Spacious room and the spa facilities were good.
Stayed 3 nights in Jul 2023
Response from Cherry Morris on 1 Aug 2023
Dear Doris,Thank you very much for staying with us and for taking the time to leave us such an excellent review and rating, we really appreciate this. I do hope we are able to welcome you back again soon.Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Nick

Travelled with partner
Good location. Friendly staff.
Stayed 1 night in Jul 2023
Response from Cherry Morris on 25 Jul 2023
Dear Nick,Thank you very much for staying with us and for taking the time to leave us such an excellent rating, we really appreciate tis.I do hope we are able to welcome you back again soon.Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from Cherry Morris on 25 Jul 2023
Dear Robert,Thank you very much for staying with us here at Christchurch Harbour Hotel and for taking the time to leave us such an excellent rating, we really appreciate this. I do hope we are able to welcome you back again soon.Kind regards,Cherry MorrisReception Manager

10/10 Excellent

Paul

Stayed 2 nights in Jul 2023
Response from Cherry Morris on 21 Jul 2023
Dear Paul,Thank you very much for staying with us at Christchurch Harbour and for taking the time to leave us such a wonderful rating, we really appreciate this.I do hope we are able to welcome you back very soon.Kind regards,Cherry MorrisReception Manager