Meeting facility

Reviews of Wotton House Country Estate Hotel

3 out of 5
Wotton House Country Estate Hotel
Guildford Road, Surrey, Dorking, Dorking, England

Reviews

8.2

Very good

Rating 10 - Excellent. 89 out of 232 reviews" "
Rating 8 - Good. 81 out of 232 reviews" "
Rating 6 - Okay. 42 out of 232 reviews" "
Rating 4 - Poor. 17 out of 232 reviews" "
Rating 2 - Terrible. 3 out of 232 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Stayed one night for a friends surprise birthday party. Room was vlean and comfortable. Food was good, breakfast excellent
Stayed 1 night in Dec 2022

8/10 Good

Michal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. I bit tired decor, spa needs an upgrade.

10/10 Excellent

Philip

Stayed 2 nights in Oct 2022

8/10 Good

Stephen

Stayed 1 night in Oct 2022

10/10 Excellent

Lily

Stayed 1 night in Sep 2022

8/10 Good

Krissie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Samantha

Stayed 1 night in Sep 2022

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only interested in weddings.
Wotton House is set up as a Wedding venue not really as a hotel. All the downstairs living areas are very nice but the hotel bedrooms are appalling. Dirty carpets greet you as you walk to the rooms and it is the same in the rooms. The rooms are shabby with peeling paint and holes round the window frames. They have no idea how to service the rooms each day. We only got clean towels and the rubbish emptied. Our beds weren’t made and no water and coffee replenished. The grounds also looked very sad and unkept.
Stayed 4 nights in Sep 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay here and fully recommend
Stayed 1 night in Aug 2022

10/10 Excellent

Iain

Stayed 1 night in Sep 2022

10/10 Excellent

Angela

Stayed 1 night in Sep 2022

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Ismael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not worth spending your time and money there.
During our stay, there was a heatwave. Our room was on the top floor basically in the attic. There was no Air Conditioning system in place but there was for the lower floors. Basically our room was on oven, with a window that would not open fully because of a security system fixated on the window. The hotel just bought a bunch of Dyson fans. This did little to nothing to alleviate the lack of air in the room. No alternate room was suggested. I asked for another bedroom but given the amount of insects and spiders at the window i just had to stick to the initial bedroom. The hotel had a series of weddings organised over the weekend, which means the restaurant was not always available at its usual time. The restaurant was simply reserved to organise the various dishes for people attending the wedding. No commercial gesture was offered by the hotel either. I will leave out any positives regarding the hotel.
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, great location
This is a very nice hotel in a fantastic location. We only had small niggles to bring up: it’s a shame that milk is still provided in individual plastic capsules as there’s so much plastic waste. They only provided 4 at a time which just about furnishes two cups, so we were forever at Reception asking for more. Despite having used a hotels .com voucher and paid in advance, we were asked both at check-in and check-out to settle up! Hotel has everything you would need and extensive grounds, I wish we could have stayed longer.
Stayed 1 night in Aug 2022

8/10 Good

CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Mark

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The Hotel was lovely The spa area was very grubby and tired needs a revamp
Stayed 1 night in Aug 2022

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay! The grounds are glorious the staff are friendly and accommodating the hotel is clean and comfortable. Only negative is that they are short staffed….like everywhere else at the moment….wonderful break
Stayed 2 nights in Aug 2022

6/10 Okay

Liina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is beautiful, old manor house set within spacious landcaped gardens.
Stayed 1 night in Aug 2022

10/10 Excellent

Clive

Stayed 2 nights in Aug 2022

10/10 Excellent

Martin

Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
The room was EXTREMELY hot, the carpet had bobby pins all over & clearly hadnt been hoovered. Not worth £150/£200 a night
Stayed 2 nights in Jul 2022

10/10 Excellent

Richard

Stayed 2 nights in Jul 2022

6/10 Okay

John

Stayed 1 night in Jun 2022

4/10 Poor

Caroline

Stayed 1 night in Jun 2022

6/10 Okay

Emily

Travelled with pets
Liked: Staff & service
I stayed on a Sunday night with my dog, after a long walk at Leith Hill. A large, rowdy wedding party slightly ruined the relaxed atmosphere and the following morning there was plenty of evidence of a party with beer bottles littered around the grounds. If you’re a light sleeper I wouldn’t recommend this hotel, there is very little sound proofing so I was woken a lot as people made their way back to their rooms. Overall the facilities are pretty basic - the beautiful surroundings are its only real benefit.
Stayed 1 night in May 2022

6/10 Okay

Sonia

Stayed 1 night in May 2022

2/10 Terrible

Lara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good situation, impressive building, friendly and helpful staff.
Stayed 4 nights in Apr 2022

10/10 Excellent

Kate

Stayed 1 night in Apr 2022

6/10 Okay

andrew

Stayed 2 nights in Apr 2022

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indulgent stay
Beautiful hotel amazing room with roll top bath bathrobes and slippers really you could not ask for more and felt very spoilt. We have been before and will be back again definitely would recommend restaurant is fantastic too
Stayed 1 night in Mar 2022

6/10 Okay

Salma

Travelled with group
Disliked: Staff & service
Understaffed and check out process was protracted and frustrating, rooms were reasonably clean but bathroom hygiene was poor and needed a more thorough clean. Grounds are stunning / breakfast was plentiful but again lack of staff to serve hot drinks or take drinks orders was noticeable and made for a frustrating experience.
Stayed 1 night in Feb 2022

10/10 Excellent

Sabrina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022

6/10 Okay

MHD Fawaz

Disliked: Cleanliness, staff & service
Everything you need to know
Location: Is great in the outer skirt of London, quiet with routes to walk in. However, if you intend to visit London it is not the perfect location as it is more than 70 minutes drive away from it. Service: Room service never changed the beddings during our visit, just tidy up the old beddings. This is not expected from 4 stars hotels for such expensive rooms. Bathroom has no tooth paste and when we asked for one it was an embarrassment 5 gram tube barely enough for one use. There was no night dining due to the new year evening, a wedding party and staff shortage in the kitchen so I am not sure about the quality of lunch food, however the breakfast was Ok, not too much variety but it is enough. The hotel is not child friendly as there is not activity for children. It suits couples who are looking for romantic view but I do not recommend for too many days. They charge a deposit (£25 per person, refundable they said)on arrival which I am not sure for what as I already paid in advance. If you arrive at night it is easy to miss the hotel sign on the main road as it is not lit well so drive slowly to avoid many U turns. Room size: I expected a bigger room for this hotel in travel lodge and Premium Inn and they have similar room sizes for a fraction of the cost. Basically you are paying for the location, If there was no Covid-19 restrictions I would prefer to pay the £450 pounds two nights stay to travel abroad. It is not a value for money service.
Stayed 2 nights in Dec 2021

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, friendly reception, nice bar and very comfortable room.
Stayed 1 night in Dec 2021

8/10 Good

Carmella Grace

Stayed 1 night in Dec 2021

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

6/10 Okay

Lisandra

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2021

6/10 Okay

Graham, London

Travelled with partner
Disliked: Staff & service, amenities
The place was understaffed due to covid which reduced the efficiency such as check in / out procedures and other items such as room service, extended check out from the 11am deadline. The radiator was producing heat all night and couldn't be turned down to minimum. Any room on the -1 floor was located by the gym which meant chlorine smell and dampness. The room wasnt worth £200per night
Stayed 1 night in Nov 2021

4/10 Poor

lORRAINE

Disliked: Property conditions & facilities
Average
The view from the room was lovely, the room for the price was very basic, have stayed in much better places for alot less, food was basic and when payment was taken they took twice and it was myself who had to sort it out
Stayed 2 nights in Nov 2021

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
A stunning hotel in a truly beautiful location, with easy access to all that Surrey has to offer. I can't remember ever staying in a hotel where the staff were so friendly or helpful. From check in to check out everyone is keen to make sure you have the very best experience. We only had breakfast in the hotel and it was a great range of food, that was delicious and very well presented. The health club is very impressive, with a great range of equipment and a swimming pool. The not so good points though. WiFi is a bit weak in some of the public areas and because of the hotels location, the telephone signal was a bit patchy. Not a major issue but if you have remote work to do you will have to hunt out the hotter spots. All in all, this ia a fantastic hotel and would highly recommend staying there.
Stayed 4 nights in Nov 2021

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value big stylish country house
Beautiful house and gardens, simple room but comfy and clean, staff friendly. Only stayed one night but was relaxing and breakfast was delicious. Its a big hotel but was very good value and would certainly recommend and we will be returning ourselves.
Stayed 1 night in Oct 2021