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Reviews of La Quinta Inn & Suites by Wyndham Pearsall

2.5 out of 5
La Quinta Inn & Suites by Wyndham Pearsall
170 Medical Dr, Pearsall, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 123 out of 232 reviews" "
Rating 8 - Good. 45 out of 232 reviews" "
Rating 6 - Okay. 33 out of 232 reviews" "
Rating 4 - Poor. 13 out of 232 reviews" "
Rating 2 - Terrible. 18 out of 232 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Liked: Staff & service
Not real clean
Stayed 2 nights in Feb 2024
Response from office on 20 Mar 2024
Thank you for your feedback!

10/10 Excellent

Courtney

Stayed 1 night in Mar 2024
Response from bernice on 20 Mar 2024
Thank you for rating

6/10 Okay

Paul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in bad need of maintainance and cleaning. Corridor carpet is frigging nasty, the room was fairly clean but bathroom faucet was leaking
Stayed 2 nights in Feb 2024
Response from Bernice on 6 Feb 2024
Paul,We appreciate your feedback it is important to us! We are working on the carpet and furniture within a month or so. Hope you can come by and visit on the new improve hotel. Thank you

10/10 Excellent

Colby

Liked: Property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Bernice on 18 Feb 2024
Thank you for the rating.

8/10 Good

Eric

Response from Bernice on 22 Jan 2024
Thank you for your feedback!!! Hope to see you soon.

2/10 Terrible

Bertholdt

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bernice on 17 Jan 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ruben

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Bernice on 17 Jan 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Albert

Travelled with family
Stayed 1 night in Dec 2023
Response from Bernice on 17 Jan 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mirella

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The carpet needs to be changed.
Stayed 1 night in Jan 2024
Response from Bernice on 17 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel, Dallas

Stayed 1 night in Dec 2023
Response from Bernice on 10 Jan 2024
Thank you for the 5 stars!!

2/10 Terrible

Arturo

Stayed 1 night in Dec 2023
Response from Bernice on 22 Jan 2024
Thanks for you Feedback we understand you werent happy but will thrive to make sure we will try our best.

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Long travel stop
Room carpet and restroom floors were very dirty. Bed sheets were stained! Only had a couple of things in breakfast. Front desk employee was friendly. Check in was easy and fast.
Stayed 1 night in Dec 2023
Response from Bernice on 6 Feb 2024
Thank you for your feedback! We will sure to pass it down to my staff for any correction that needs to be done.

10/10 Excellent

Fidel

Travelled with family
Liked: Cleanliness, staff & service, amenities
It's dark
Stayed 1 night in Dec 2023
Response from Bernice on 10 Jan 2024
Not sure where it was dark. We have parking lot fully lighted and inside our hotel but I do apoloiges if it wasn't up to standard. Thank you for the 5 stars rating.

10/10 Excellent

Marie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bernice on 10 Jan 2024
Thank you for the 10 stars rating

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bernice on 17 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dyane

Stayed 1 night in Dec 2023
Response from Bernice on 17 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Francisco

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Bernice on 17 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was easy to get to. polite and courteous staff. good breakfast
Stayed 1 night in Dec 2023
Response from Bernice on 17 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Coche, Bertram

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bernice on 17 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bernice on 17 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Betty

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Employee are all very nice and easy to talk to
Stayed 1 night in Nov 2023
Response from Bernice on 14 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

JEANNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bernice on 14 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Pearsall to stay
I stayed there when I came to see the annular eclipse 2023. They were packed yet breakfast was good and well stocked. I stayed two nights and the room was clean along with the grounds. Friendly staff. Close to the highway and stores. Plenty of places to eat nearby.
Stayed 2 nights in Oct 2023
Response from Bernice on 14 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ernest

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Service, Clean Rooms! Breakfast Was Good!
Stayed 1 night in Oct 2023
Response from Bernice on 14 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Katherine

Travelled with family
Extremely nice staff and so polite and ready to make the guest feel at home
Stayed 1 night in Oct 2023
Response from Bernice on 14 Nov 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Fabio A

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the worst stay we have ever had at any hotel. Nothing worked, be it the front doors, the washer/dryer, and please be aware there is no pool. Despite it being advertised it is completely gone. When asked at the front desk about it the person kept throwing out lies and excuses about it, but be forewarned. We also asked for two adjacent rooms because we were two families, and were told it couldn’t be accommodated. However on our floor almost the entire floor was empty for the majority of our stay… House keeping is every 3 days which is ridiculous and they don’t even change the toilet paper. Front desk is useless, everything is no we cant followed by excuses. Room was decent but stains everywhere, shower that kept leaking all night and thin walls where you can hear all the partying and beer drinking going on everywhere else. Never again.
Stayed 7 nights in Sep 2023
Response from Bernice on 2 Oct 2023
Dear Fabio A Restrepo, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Pearsall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you felt unpleasant.As for the pool it is stated to be under maintenance on all of our third reservations. As for the staff all they can say is the pool is under maintenance. Now for the adjacent rooms if it was noted on the notes from your third party reservation we would gladly accommodate your stay. Now the disturbance towards your next door neighbors we weren’t aware of the issues but please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Fidelity

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Unmainted Hotel
Hotel had 3 ICE Machines that were all broken. 1 elevator that made strange noises and probably needed service. No coffee from 5:00 am until after 7:00 am. No offer to provide some ice from somewhere else.
Stayed 1 night in Sep 2023
Response from Bernice on 2 Oct 2023
Dear Kenneth Finchum, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Pearsall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you felt unpleasant.As for the ice machine we do have a working one on the 3rd floor which is the only one as of right now. Yes the one on the 1st floor is broken being that it was the main traffic for filling up the ice chest from workers to travelers. As for the coffee we do have it 24/7 freshly made located in the breakfast area. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Mark

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bernice on 2 Oct 2023
Thank you for the rate!

10/10 Excellent

Mark

Stayed 3 nights in Sep 2023
Response from Bernice on 2 Oct 2023
Thank you for the rate!

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Bernice on 16 Nov 2023
Thank you for you Feedback much appreciate!!

10/10 Excellent

chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities
All was fine
Stayed 1 night in Sep 2023
Response from Bernice on 20 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Raul

Stayed 1 night in Sep 2023
Response from Bernice on 3 Oct 2023
Thank you for your feedback!

2/10 Terrible

Raul

Stayed 1 night in Sep 2023
Response from Bernice on 14 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Juan

Travelled with family
Liked: Staff & service, property conditions & facilities
La Quinta inn in Pearsall was great. La Quinta inn not in Pearsall Texas, but as a whole, they charge my credit card twice. Why I don’t know. Instead of saving money, they put me in a bind. The Quinta not la Quinta Pearsall, charged my card before I even checked in. I asked about it and they didn’t know how to reply, they just said sorry m. I thought and told them the stay was nice, but the way they bill Sucked! Because of how they bill it I’m never staying at. La Quinta again! I will get my money back you can best believe! The Quinta itself charged me and I was even checked in yet? Never again!😡😡
Stayed 1 night in Sep 2023
Response from Bernice on 28 Sept 2023
Mr Juan DeleonThank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Pearsall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand you are upset about charging your card; per our policy with our hotel and/or any third party it will state all reservations will be checked in and charged. Unless you or a guest calls us before the check in time 3:00pm we will work with you. Your feedback is very important to us. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Bernice Ayala General Manager Hotel email: bernice.ayala@laquinta.comPhone: 8308723277

2/10 Terrible

Limber

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was dirty and nasty. The carpets in the hallways were extremely dirty. Our room was dirty as well. I will not be staying in this hotel ever again!
Stayed 1 night in Jul 2023
Response from Bernice on 5 Sept 2023
Mr Limber Llbarra, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Pearsall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was unpleasant. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences

4/10 Poor

james h

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Bernice on 23 Aug 2023
Dear James H Goodrum,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Pearsall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you where unhappy. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Bernice AyalaGeneral ManagerLa Quinta Inn & Suitesbernice.ayala@laquinta.com830-872-3277

8/10 Good

Kathleen

Business traveller
Liked: Cleanliness, staff & service, room comfort
A good value
Except for the dirty front doors, it was very clean. The bed was comfortable. The only toiletries were shampoo and one tiny bar of soap. The in room coffee maker was missing a part but was usable. However the disposable coffee tray didn’t fit the machine so I had to be creative. The hot breakfast was minimal but tasty. Overall fine for the price. The furniture all looked well used but not broken.
Stayed 1 night in Aug 2023
Response from Bernice on 5 Sept 2023
Ms. Kathleen Guidry, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Pearsall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was unpleasant. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences

10/10 Excellent

Sajjad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Aug 2023
Response from Bernice on 5 Sept 2023
Sajjad KhanThank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Pearsall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was unpleasant. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences

6/10 Okay

Nicole

Stayed 2 nights in Jul 2023
Response from Bernice on 5 Sept 2023
Nicole MataThank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Pearsall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was unpleasant. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences

2/10 Terrible

Rosa, salina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Bernice on 5 Sept 2023
Rosa or Delia Banuelos,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Pearsall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was unpleasant. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences

6/10 Okay

Alvaro

Stayed 1 night in Jul 2023
Response from Bernice on 5 Sept 2023
Ashley Hernandez, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Pearsall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was unpleasant. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences

6/10 Okay

Renee

Travelled with family
A pool and hot tub was advertised and had pictures and when we arrived these were no longer operational. Very disappointing to me and my family. You need to correct your website.
Stayed 2 nights in Jul 2023
Response from Bernice on 5 Sept 2023
Renee Paradeaux, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Pearsall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was unpleasant. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences

10/10 Excellent

Meghan

Stayed 1 night in Jul 2023
Response from Bernice on 5 Sept 2023
MeghanThank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Pearsall. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel pleasant. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Dolores

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Carpets need cleaning. And back side of restroom tile needs cleaning.
Stayed 1 night in Jul 2023
Response from Bernice on 16 Jul 2023
Thank you for giving us a 4 and rest assured I will take care of this.

10/10 Excellent

Xenia

Liked: Cleanliness, staff & service, property conditions & facilities
The personal was very helpful
Stayed 1 night in Jul 2023
Response from Bernice on 4 Jul 2023
Thank you so much Xenia.

2/10 Terrible

Marisela

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was not good. Pool and elevators out of service.
Stayed 1 night in Jun 2023
Response from Bernice on 22 Jun 2023
Your feedback is very important to us, and I am saddened to hear that your stay was unpleasant. Unfortunately we don't have a pool at our hotel, as for the elevator it was taken care and working. We address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Receptionist
Hotel room is nice, room service as well except for the receptionist at the front desk… EXTREMELY RUDE she’s a big fat brown complected lady. I asked her for some milk and she screamed ITS NOT OUT YET!!! my kids were near me scared of her… other than her this hotel rocks!!
Stayed 2 nights in Jun 2023
Response from Bernice on 22 Jun 2023
Your feedback is very important to us, and I am saddened to hear that your stay was unpleasant. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

2/10 Terrible

Rebecca

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Bernice on 22 Jun 2023
Your feedback is very important to us, and I am saddened to hear that your stay was unpleasant. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

10/10 Excellent

Cyntia Celina

Stayed 1 night in Apr 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Apr 2023