Suite, Multiple Beds, Non Smoking | 1 bedroom, pillow-top beds, desk, iron/ironing board
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Reviews of Comfort Suites Cotulla near I-35

2.5 out of 5
Comfort Suites Cotulla near I-35
617 Las Palmas, Cotulla, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 47 out of 94 reviews" "
Rating 8 - Good. 30 out of 94 reviews" "
Rating 6 - Okay. 8 out of 94 reviews" "
Rating 4 - Poor. 5 out of 94 reviews" "
Rating 2 - Terrible. 4 out of 94 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Gibran, Dallas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

George, Sapphire

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable beds
Stayed 1 night in Nov 2023

6/10 Okay

Frank

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Augustine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable rooms
Stayed 1 night in Sep 2023

10/10 Excellent

Lupita

Stayed 1 night in Jun 2023

10/10 Excellent

Joelouis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay all went perfect!
Friendly service, clean in and outside of building. Very clean and cold room, very satisfied customer
Stayed 1 night in Jun 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 1 night in Aug 2022

8/10 Good

Mayela

Stayed 1 night in Jun 2022

10/10 Excellent

Dulce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Nice and clean. Friendly staff. Good to have a Starbucks in the Lobby.
Stayed 1 night in Mar 2022

10/10 Excellent

Erika

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ample and clean space for 5 people, good customer service and good breakfast. Didn't check workout room/pool or laundry area.
Stayed 1 night in Mar 2022

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast @ 7:00, but by 7:30 there was almost no food left to eat, and no forks to eat what little there was.
Stayed 1 night in Feb 2022

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, room comfort
I travel and stay in hotels all of the time, and personally, have never stayed in a room as dirty as it was. Please note that this is the FIRST TIME that I am actually writing a review, and I stay in dozens of hotels each year. It just snowballed and needs to be addressed. -The couch was destroyed, but in their defense, they made it clear about this during check-in. They could have at least cleaned off the food, crumbs, and stains -Curtains had stains and "something" all over them -Walls and trim were stained and honestly "nasty" -Drawers were unusable because of crumbs and gunk -Hairs in the tub/shower -tub had mold around it -Under the sink (see while using the toilet) was nasty -The lamps, clock, lights, counters all had different stains, and old foods or something on them. Could easily be cleaned off. -Bed had stains and many black hairs on it, and in between the sheets. The room was gross, but after all of this, I asked them to please come to change the sheets, because I was not sleeping on the hair. They brought me the sheets and told me that I must change them because that is not their job, yup, you heard me right. This was my breaking point. I said okay, changed my sheets, then spoke to the manager about it in the morning. I wasn't looking for a refund, but the manager offered me $50.00 off of my $130 per night rate, which I never received. I would highly recommend staying clear of this hotel - see my pictures to make your own decision.
Stayed 1 night in Jan 2022

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Stayed 1 night in Jan 2022

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A break on the midway
Easy check in. Quiet, clean stay.
Stayed 1 night in Jan 2022

6/10 Okay

Darius

Business traveller
Stayed 1 night in Nov 2021

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

Juan

Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

Denice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
otulla
Great hotel. Surprised at how the quality of Choice Hotels has gotten so good. I would expect to pay much more for this hotel
Stayed 1 night in Sep 2020

10/10 Excellent

Angelita, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and very nice people who work there.
Stayed 1 night in Jun 2020
Response from GM on 12 Jul 2020
I would like to start of by thanking you for taking your time out of your busy schedule to provide us with your feedback. We are glad to hear you had a great experience with us enjoying the clean and comforts provided by the property and the staff. We hope that the winds of travel in the near future reel you back to us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but no so good breakfast
the room and stay were very nice. The breakfast provided could have been better. Eggs were burnt, sausage seemed raw and cold. Had to wait long periods to make a waffle due to only one waffle maker. not a very big selection
Stayed 1 night in Mar 2020

10/10 Excellent

Amador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Gavanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para descansar. Cuarto amplio y comodo
Stayed 1 night in Jan 2020

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Management on 7 Jan 2020
Thank you for taking your time is providing us with a review. Hope to see you again on your next travels.

10/10 Excellent

Bretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleased
Hotel was great overall. Had 2 very small issues which were addressed to my satisfaction by hotel staff. Very pleased. Will stay here when we come again next month.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and clean
Very friendly staff with nice clean rooms
Stayed 1 night in Oct 2019

8/10 Good

Amador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was too hard. impressed that the kitchen used real eggs for breakfast
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Mike on 18 Jul 2019
Thank you for staying at the Comfort Suites in Cotulla, we greatly appreciate your business and are pleased to hear you enjoyed your stay. We hope to see you again the next time you are in Cotulla.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Mike on 8 Jul 2019
Thank you for taking the time to review your stay with us! We hope to see you again the next time you are in Cotulla.

4/10 Poor

Yolanda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Mike on 8 Jul 2019
Thank you for taking the time to review your stay with us. We hope to see you again the next time you are in Cotulla.

10/10 Excellent

Libby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable room. Friendly and accomodating staff. Breakfast was awesome but needed more variety of fruit.
Stayed 2 nights in May 2019
Response from Mike on 8 Jul 2019
Thank you for taking the time to review your stay with us. We hope to see you again the next time you are in Cotulla.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel cause of the pool but when we got there the pool was dirty and we were unable to use it
Stayed 1 night in May 2019
Response from Mike on 8 Jul 2019
Thank you for taking the time to review your stay with us. We hope to see you again the next time you are in Cotulla.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Great hotel
Stayed 4 nights in Apr 2019

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Typical Comfort Suites
Nothing to write home to mother about; however, I did especially like the pillows. The room's HVAC unit was unusually loud.
Stayed 1 night in Jan 2019
Response from Mike on 5 Mar 2019
Thank you for your response

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok hotel
The hotel is ok for the price you pay.
Stayed 1 night in Oct 2018

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills hotel in an oil boom area. Overall it's good place to spend a night
Stayed 2 nights in Jul 2018
Response from Mike on 16 Aug 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive a feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Mike Bhakta General Manager Comfort Suites 8308792220

8/10 Good

Mikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Stay was great
Stayed 3 nights in Jul 2018
Response from Mike on 14 Aug 2018
Thank you and appreciate your feedback Mike Bhakta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience! Pet friendly! Super clean! Staff has great manners!
Stayed 1 night in May 2018
Response from Mike on 19 Jun 2018
Thank you for taking the time to review your stay with us. I am happy to hear you had a pleasant experience. We look forward to your next stay!

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Super nice staff. Rooms very clean
Response from Mike on 21 Apr 2018
Thank you for your feedback.