Outdoor pool, open 7:00 AM to 11 PM, pool umbrellas, pool loungers
Check availability

Reviews of The Westin Dhaka

5 out of 5
The Westin Dhaka
Main Gulshan Avenue, Plot-01, Road 45, Gulshan-2, Dhaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 61 out of 117 reviews" "
Rating 8 - Good. 40 out of 117 reviews" "
Rating 6 - Okay. 11 out of 117 reviews" "
Rating 4 - Poor. 4 out of 117 reviews" "
Rating 2 - Terrible. 1 out of 117 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

mehadi

Stayed 5 nights in Dec 2023

8/10 Good

MOUSTAFA, BEIRUT

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all it’s good but the property needs to be renovated.
Stayed 5 nights in Sep 2023

8/10 Good

Masud

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The massage that I had at the spa was exceptional. But the prices they had online and the prices at the spa were different. Also, they gave a different discount than the one they mentioned in the room. Also, their service while handling luggage was not up to the standard, they need to improve here.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not charged agreed upon rate
Although my stay was very good, I was not charged what I booked - I was charged more and there seems to be no easy way to contact hotels.com or the hotel to resolve. The system was down when I checked out, so I don't even have a detailed receipt to book for reimbursement.
Stayed 4 nights in Feb 2023

6/10 Okay

Mobasher

Liked: Staff & service
Disliked: Property conditions & facilities
They need to service their elevator at least once a week.

8/10 Good

Mohammed

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

monzur

Stayed 1 night in Jan 2023

10/10 Excellent

Md arman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

zan cheng hwee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Little out dated, shower head needs changing. Location is ok but lots of traffic n horning could be heard from room
Stayed 3 nights in Oct 2022

10/10 Excellent

abu, Saint Johns

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s very clean and secured
Stayed 7 nights in May 2022

10/10 Excellent

Stuart

Stayed 6 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022
Response from Sarwar on 5 Mar 2022
Dear Guest, Thank you for reviewing The Westin Dhaka. Your feedback is indeed very important to us in order to mould our services to satisfy your needs. It was certainly a pleasure for us to be of service to you. We look forward to welcoming you again soon. Best regards, Team The Westin Dhaka

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel stay
This is a wonderful hotel, very clean and comfortable, the rooms are very spacious and the hotel has fantastic amenities, such as a lovely pool and sauna. The food is excellent, with a beautiful buffet breakfast with amazing poached eggs! The staff are brilliant, so very helpful, professional and friendly. The hotel feels very secure, with a quick security check when entering the building. Very covid-safe, temperature stations and hand sanitizer everywhere.
Stayed 6 nights in Jan 2022
Response from Sarwar on 5 Mar 2022
Dear Guest, Thank you for reviewing The Westin Dhaka. Your feedback is indeed very important to us in order to mould our services to satisfy your needs. It was certainly a pleasure for us to be of service to you. We look forward to welcoming you again soon. Best regards, Team The Westin Dhaka

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable Stay. Area wise, Property is very congested. Pricing is a bit high.
Stayed 5 nights in Feb 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in quarantine following my arrival in Bangladesh and therefore was not able to make use of the facilities for most of my stay. Room service was efficient. Location is good.
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Stayed 6 nights in Feb 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Nice bathroom layout. Staff - very variable. From excellent to poor.
Stayed 1 night in Mar 2020

10/10 Excellent

Md Arman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing time with westin Dhaka
Stayed 1 night in Feb 2020
Response from Muhammad Abu Sayed on 8 Mar 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sheikh

Business traveller
Disliked: Cleanliness, room comfort
Car Parking is difficult
Stayed 2 nights in Feb 2020
Response from Muhammad Abu Sayed on 6 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2020
Response from Muhammad Abu Sayed on 6 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Muhammad Abu Sayed on 11 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Muhammad Abu Sayed on 11 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Muhammad Abu Sayed on 11 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Muhammad Abu Sayed on 11 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Muhammad Abu Sayed on 11 Feb 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services were generally good - different bars, restaurant options, etc. Spa and pool were also fine. It's not exciting, but everything does work and the staff are friendly and try hard to help.
Stayed 11 nights in Jan 2020
Response from Muhammad Abu Sayed on 11 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roohul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was excellent. Right from the check in where I was greeted by Farzin. Her beautiful smile said all about the hospitality of Westin Dhaka and Bangladesh.I am so proud of her. God bless this little girl. I am pretty sure she will be an asset for Westin. I am a very frequent customer of Westin all over the world, but I love my stay in Westin, Dhaka.
Stayed 1 night in Nov 2019
Response from The Westin Dhaka on 28 Nov 2019
Dear Guest, Renewed greetings from The Westin Dhaka! Thank you for your wonderful feedback regarding our associate. Your kind words will surely motivate her. At Westin, we are always on our toes to provide the best service for our guests. We hope to serve you soon again!

2/10 Terrible

Moinul

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
I had a prepaid executive suite booked but at the check in time the front desk offered upgrade to the chairman suite with an additional charge however after the first night they suddenly got a request from another guest and took me out of the room against my will. It was very bad to take a guest out suddenly at midnight and I just hated it. I probably will never stay there.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice friendly staff which welcomes me as a frequent visitor of the hotel.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your Mr Nazimal the Airport Asist Manager. Excellent
Stayed 3 nights in Oct 2019

6/10 Okay

Ding

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They didn't give me the room that I booked. The shower and the light we're broken. The plug of hair dryer wasn't match the outlet,vso I couldn't use it.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, they go out of their way to help. Rooms are okay, the carpet in the room feels old. Housekeeping was excellent and provided ample bottled water every day. The breakfast buffet is fantastic: a large selection of fresh fruit, fresh juices, a huge Indian, Bangladeshi and Western buffet, nice breads, and the selection changes every day.
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful. The gym is good. The room was quite small and the AC situation was poor as it only cooled the room to about 24C and nothing I could do about it.
Stayed 5 nights in Jun 2019

4/10 Poor

Ulf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
As bad as it gets in Dhaka ”top hotel”
Dirty, bad area, food was not well prepared, noisy room, bad security with relax attitude and afraid to act, front desk with slow and poor service. There are many better hotels in Dhaka to stay at
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service.. congenial and professional . We need nice dance club and live musics
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Hoi Kei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Bad traffic
The hotel are very nice but traffic still bad
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Location and service was both v good. The buffet spread was awsome. Pool side cafe was awsome.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Marketing Manager on 23 Apr 2019
Dear Guest, Thank you for your feedback. We look forward to welcome you again.

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet little oasis in the middle of a very busy city.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the prime area of Dhaka. The rooms are neat and clean and the staff courteous.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2018
Response from Janealam Shawon on 6 Dec 2018
Dear Guest, Renewed Greetings from The Westin Dhaka! Your wonderful feedback with a perfect point rating is everything we strive to achieve. We are happy to learn that our services were able to please you. Many thanks for the rating. We hope to welcome you again with your loved ones too. Be Inspired. Be Renewed. Best Regards, Janealam Shawon

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Food and Service- how it should be
Outstanding in every respect - food at prego was superb as was the interaction with all hotel staff . My base for BD trips in the future.
Stayed 3 nights in Oct 2018
Response from Janealam Shawon on 13 Oct 2018
Dear Guest, Renewed Greetings from The Westin Dhaka! It feels great to hear from one of our valued patrons and your fantastic feedback is surely going to go a long way with us. We thank you for summing up your experience and apprising us of the positive impression that we created. We are elated to know that our hospitality, diligent associates added value to your stay. It was a pleasure hosting you and we eagerly look forward to your next stay with us. Do follow us on our social media pages for updates on our offers and packages. Be Inspired. Be Renewed. Best Regards, Janealam Shawon

10/10 Excellent

Rebecca, Grand Rapids, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always perfect service and experience - it’s the most comfortable hotel in Dhaka. World class experience with Bangladeshi flavor.
Stayed 2 nights in Oct 2018
Response from Janealam Shawon on 11 Oct 2018
Dear Guest, Renewed Greetings from The Westin Dhaka! Our guests’ commendations are a great reward for us and we would like to thank you for sharing such a wonderful review here. Happy to note that our amenities, services and diligent associates impressed you. We all look forward to welcoming you again soon for another wonderful experience. Don’t forget to connect with us on social media for updates on the various ongoing promotions and offers. Be Inspired. Be Renewed. Best Regards, Janealam Shawon

10/10 Excellent

manuj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful stay
Stayed 5 nights in Sep 2018
Response from Janealam Shawon on 12 Sept 2018
Dear Guest, Renewed Greetings from The Westin Dhaka! We look forward to getting feedback from our guests as they help us assess the areas that need to be focused on. Our team is always on their toes to assist our guests and offer them with an exceptional experience. We are glad that our accommodation facilities have earned us your patronage. We do hope that you’ll visit us again for another rejuvenating experience. Be Inspired. Be Renewed. Best Regards, Janealam Shawon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Too expensive
This is a good five star hotel for Bangladesh but lower five star compared with other five star hotel around the world. Room rate far too expensive. Food, spa can be purchased outside the hotel for very little money. Furniture around lobby require moderation. Loved the bathroom layout, Tasty food, friendly staff👍
Stayed 1 night in Aug 2018
Response from Janealam Shawon on 3 Sept 2018
Dear Guest, Renewed Greetings from The Westin Dhaka! Nothing motivates us better than receiving a perfect star rating from our patrons. Thank you for sharing your experience on this acclaimed forum. Our team strives to offer our guests with a memorable stay with their dedicated services and a well-crafted menu. We are elated that the culinary fare appeased to your taste-buds and our best-in-class amenities and services impressed you. It was a delight serving you and we hope to welcome you back for another excellent experience. Be Inspired. Be Renewed. Best Regards, Janealam Shawon

10/10 Excellent

Kit, Leicester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent business hotel
Friendly staff, efficient service and very comfortable
Stayed 4 nights in Aug 2018
Response from Janealam Shawon on 1 Sept 2018
Dear Guest, Renewed Greetings from The Westin Dhaka! We thank you for visiting us and your kind review. At The Westin Dhaka, our offerings are designed for the best comfort of our guests and we are glad that you were impressed by our culinary affairs and hospitality. Thank you again for your kind feedback and we look forward to welcoming you soon. Meanwhile, please follow our social media channels to stay in loop with the various events of our hotel. Be Inspired. Be Renewed. Best Regards, Janealam Shawon

8/10 Good

Tajul, McAllen, Texas , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.. good location. Great food ! Excellent staff
Stayed 3 nights in Aug 2018
Response from Janealam Shawon on 27 Aug 2018
Dear Guest, Renewed Greetings from The Westin Dhaka! Thank you for taking out time to post your valuable comments here with regards to your visit to us. It was a pleasure to have you with us and your feedback is much appreciated. We are delighted to know that you were impressed with our warm hospitality and culinary affairs. It was a pleasure hosting you and we look forward to welcoming you back soon. Do connect with us on our social media pages to know about our latest offers. Be Inspired. Be Renewed. Best Regards, Janealam Shawon