The place is very convenient for visitors to Torquay on holiday or wanting to see the area as a bed and breakfast. In my view it was not suitable for my purposes as I was there to work. Furthermore my work finished early and I had to pay for the full four nights. It should be made clear therefore that itis not suitable a anything other than bed and breakfast, but otherwise good. The rooms do not have facilities to work in and the en-suites are tiny/
Comment from Hotel Management
07-Aug-2014 by Adam, Hotel Management
In response to this review I would firstly like to say that we have never pretended to be a hotel. Our technical classification from Visit Brtain is Five Star (Gold Award) Guest Accommodation. Some of the international booking agents struggle with the subtleties of our grading system and label us their own way. But we are what we are. In terms of charging. Guests make a booking and are asked to accept terms and conditions as you would expect. This is done voluntarily. And just as guests have a right to expect a hotel to keep to its obligations so too should guests keep to theirs. It is completely unreasonable to cut short a visit at short notice and not expect to pay. The guest gave us no reasonable time to re let the room and it is not right that we as a hotel should pay for the fact that his work commitments changed. We provided the guest with a full invoice so that he could claim back his expenses. When it comes to the size of room, the guest chose to book the smallest and cheapest room. We make clear that our standard room is compact (although it does have a King size bed). The guest had the opportunity to book larger rooms and we do have desks and areas that are suitable for working in them. The larger rooms also have ensuites that contain roll top baths as well as separate showers. We also have public rooms where guests are free to work and where wifi is available at no extra cost. The ensuite in the room the guest booked is compact but does have a very reasonable sized shower. The price of the room reflects all of this. Finally, it is disappointing that in his assessment of our suitability for business guests he failed to mention that on both mornings he was with us we did an early breakfast for him. We have a great many business guests who choose to stay with us. We try to ensure our service and facilities are responsive to their needs and can offer late check ins and early check outs. As a VAT registered business we also have an added benefit in that companies are able to reclaim the VAT element of our bills.