Ratings based on 121 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Worthing

Nice hotel close to the beach

Posted 17-Apr-2015
Pros: Very convenient for the beach and harbour. Friendly staff.
Cons: The decor was in need of refreshing in places. eg mould growing on the window frame on the window in the dining where we had breakfast.
Location: Near to all the facilities a holiday maker might need.
We stayed one night and found the reception staff very helpful. We were able to park easily. The room was very good value for money. An excellent breakfast with plenty of variety.
2 out of 5
by A verified travellerfrom Devon

Victorian Hotel in need of revamp

Posted 14-Apr-2015
A last minute booking but wanted value for money and pleasant surroundings, disappointed by both. Hotel requires a major overhaul, very dated and shabby. However the Staff were lovely.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Baglow

Lovely hotel nice walk to town

Posted 14-Apr-2015
Lovely hotel nice walk to town good parking and great breakfast fabulous value
4 out of 5
Recommended
for Everyone
by A verified travellerfrom North Devon

Good central location with pleasant views

Posted 12-Apr-2015
Had a friendly welcome at reception. Renovation and refurbishment in progress did not affect stay. Bed comfortable and bathroom clean with good shower and hot water. Short stay met my need and enjoyed the break.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Jones

Nice hotel.lovely staff.lovely clean room.

Posted 06-Apr-2015
We had lovely stay .friendly staff.nice clean room .comfortable bed.and was great to learn that dogs are welcome as well .will go again but with our dog next time .
3 out of 5
Recommended
for Everyone
by A verified travellerfrom York UK

Good location and staff, but needs an update.

Posted 06-Apr-2015
Pros: Good location and staff. Good food and enjoyable and varied menu, although not enough vegetables.
Cons: The d├ęcor is very dated and the decoration needs freshening up.
Location: Near the railway station, Torre Abbey and the Riviera Centre and within walking distance of the centre of Torquay and Living Coasts attraction.
We found the hotel was in an ideal location for arriving and departing by train and conveniently within walking distance of the centre of Torquay and on bus routes for exploring further afield. Our double room was a little cramped and could have been more conveniently furnished to make it more comfortable. It was also very warm even if the radiator was not hot. The food in the restaurant was good and nicely presented but the service on two out of four evenings was exceedingly slow.
3 out of 5
Recommended
for Everyone
by A verified traveller

Great breakfast, could do with a quicker toaster

Posted 05-Mar-2015
Pros: We found the staff really friendly.
Cons: A quicker toaster!
Location: Good location by the beach 10 minute walk to town.
We had an enjoyable break. Little one enjoyed the pool and we had all we needed.
4 out of 5
Recommended
for Everyone
by A verified traveller

Better than expected.

Posted 03-Mar-2015
Pros: The location of the hotel was ideal as its a short walk to the centre.
Cons: They are clearly making improvements to the hotel which can only be a plus as its a little dated on appearance. May be fresh flowers in the reception.
Bookend a weekend at the Grosvenor as a last minute get away & was pleasantly surprised. After reading some reviews we were a little apprehensive as to what to expect. On arrival we were greeted by the very friendly staff who made us feel very welcome. The room was clean, warm and comfortable, though a new mattress would of made it a little more comfy as it was a little lumpy! The first night we ate in the hotel restaurant which was ok our only disappointment was the very limited choice but the meal its self was fine except from steak on a slate plate which in my own personal preference didn't like. Breakfast was amazing! There is plenty of selection to choose from. Overall it was a pleasant stay and would definetly go again.
3 out of 5
by A verified traveller

ok. I wouldn't recommend. But not far off.

Posted 25-Feb-2015
Pros: People were obviously trying, customer service was lovely, small bits and bob's let it down. Really good value for money. Enjoyed breakfast.
Cons: See above
Location: Didn't get out. Overnight stay with work
I walked into my room and literally went oooooh! Then the bath room and wow! Small details then let it down, the bedside tables were badly chipped and the taps/shower on the bath weren't up to standard although the bathroom was really nice. Really pedantic I know but just not right. The pool/changing area/Jacuzzi were really in need of upgrading although just about tolerable. Dinner was tasty (belly pork) but portion too small. No apple crumble but chocolate Bread and butter pudding nice but then let down by poor quality ice cream. On checkout they charged me for 3 Pints but I only had two. Staff sorted it out for me but if shouldn't have happened. I'd go there again for work but wouldn't visit for pleasure.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2015
Had a lovely break with my 13 year old son. Staff were very friendly and helpful. Hotel room was very spacious, the beds were extremely comfortable and offered a nice selection of teas, coffee, water and toiletries in the room. Great choice at breakfast. My son loved the indoor pool and gym. Would recommend this hotel to friends and family.