Ratings based on 87 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from York, UK

Nice Hotel, Nice staff

Posted 25-Jun-2015
Pros: Good healthy breakfast. Nice staff. Clean room. Regular supply of toiletries. Clean towels. Spacious room. Easy access.
Cons: Reduce regularity of changing towels to those placed in bath. More attention to making beds & bath floor. No need to replace shower & shampoo gels
Location: Near the city centre. Easy access to required super stores, book shops, pharmacies, market place, and 99p shop. Also, the hotel is part of a pub.
Initial impressions were not great. My first observation was that the hotel was part of a terraced building very close to the road. The bath floor had bits of hair on it. The shower and shampoo gels were half finished - fine for a remaining guest but not okay for a guest just arriving to take up residence. The coffee & tea mugs were unclean. However, everything was better moving on from those first observations. My entire stay (6 nights) was made excellent by positive interactions with the professional and courteous staff. The hotel rooms are adequately spaced, so not too much next door neighbour noise. The room was spacious with plenty of storage place. Daily cleaning of rooms. There was daily supply of tea, coffee and hot chocolate sachets, and the brown and white sugar to go with them, as well as UHT milk. Also, there was regular supply of toiletries. There was a working TV with Freeview channels although they were limited due to range. Although located on the road sleep came easily. Hotel staff were very nice and cheerfully accommodated my non-standard breakfast choice which was made out of a compilation of bits from the different breakfast recipes. They were also very helpful with my heavy luggage which needed to be taken up the stairs to my room, as there was no lift. The hotel was ideally located within easy reach of amenities including the city centre with popular superstores and pharmacies and market place. Great place to stay. I would recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveller from Colorado

Posted 03-May-2015
Pros: Friendly, helpful staff, good food and drink available on site, very comfortable room. And a courtyard with a nearly 2000-year old Roman wall!
Cons: If you are on the second floor, the stairs can wear you out. A lift would be a nice improvement.
Location: Great location, near city centre and major tourist sites such as the cathedral and the Royal Albert Museum.
We stayed there for several days while visiting family history sites and tourist attractions. Very comfortable, well-located hotel.
4 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 06-Apr-2015 on Hotels
3 out of 5
by A verified traveller from London

Adequate, but nothing special

Posted 21-Mar-2015
Pros: The younger staff members seemed very keen.
Cons: The room could do with some tlc. Better heating in the room would have helped.
Location: Exeter museum (not open Monday) and Exeter Cathedral are both well worth a visit.
I was disappointed by my stay. The room was adequate but tired ( chipped paint, missed curtain ties and dust you could write your name in). The room was very cold and despite the heater the room never got above 17 degrees. Breakfast was pleasant but the staff did get my order wrong one day. The hotel is on a main road but it actually very quiet.
2 out of 5
by A verified traveller

Very tired, needs a lot of TLC.

Posted 15-Mar-2015
For the price with no breakfast it was rubbish. Main thing it had going for it was the location.
4 out of 5
Recommended
for Business Travellers
by Simon

This traveller left a rating score only Posted 07-Mar-2015 on Hotels
5 out of 5
Recommended
for Couples
by Katie

This traveller left a rating score only Posted 03-Mar-2015 on Hotels
5 out of 5
Recommended
for Business Travellers
by Torill

This traveller left a rating score only Posted 02-Mar-2015 on Hotels
3 out of 5
Recommended
for Families
by A verified traveller

Done the job.

Posted 24-Feb-2015 on Hotels
Stayed with the family in 2 rooms while we checked out the university. The hotel is very handy for the town centre and the quay area and a short drive to campus. Staff were very friendly, check in and out was efficient, breakfast was very good as was the beer! It is a 3 star city centre hotel tho' so bear that in mind.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel, in great location

Posted 21-Feb-2015
Hotel was perfect for location, staff were friendly, rooms were clean and breakfast was great the only negative would be it was the decor was looking a little tired.