Ratings based on 263 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Singapore

Simple hotel for overnight stay

Posted 19-Oct-2014
Pros: Near to M5
Cons: Nothing much. Simple
Location: Nice restaurant, retail park and offices
Simple hotel if you just need an overnight sleep. Clean room, friendly staffs and no problem.
Comment from Hotel Management
22-Oct-2014 by Natalie, Hotel Management
Thank you Bernard for your comments regarding your recent stay with us. It’s great to read that you found your bedroom clean and our team friendly. We love reading such positive feedback; it gives such great encouragement to our team. Thanks again for taking the time to write about your experience. Warm regards Merryn Pollard Administrative Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Bedford Falls

Same About The Breakfast

Posted 15-Sep-2014
While the hotel represented good value for money, and the staff were very helpful and efficient, the inclusive buffet-style breakfast left a lot to be desired. The cold selection (a choice of cereals, breads, fruit, muffins, etc.), was OK, but the hot items selection was very limited. The choice was poor-quality sausages, baked beans and reconstituted scrambled-egg powder. The milk and fruit juices (the latter being exceedingly diluted) were dispensed from a machine. Additionally, the limited amount of available tables meant you had to get your timing right. I appreciate that if the Holiday Inn Express improved this aspect of the hotel, they would probably need to increase their rates, so take the breakfast for what it is, or eat somewhere else.
Comment from Hotel Management
23-Sep-2014 by Natalie, Hotel Management
Thank you for taking the time to share your review of your recent stay with us in Exeter. I am pleased to read that you found your stay good value for money and you found the team here helful and efficient. We offer an Express Start breakfast to all our guests. This includes a wide range of contintal items and 3 added hot options of scrambled egg, sausages and baked beans. This breakfast is all included in our room rates and is very popular with our guests. Our Guest Service team are able to provide our guests the information of when we expect the busiest periods to be and of course we will open up our additional space to ensure each guest can enjoy our breakfast. Thank you so much for all your feedback, we appreciate all our guests comments and use this to improve the service we deliver to our guests. I hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Bedford Falls

Same About The Breakfast

Posted 15-Sep-2014
While the hotel represented good value for money, and the staff were very helpful and efficient, the inclusive buffet-style breakfast left a lot to be desired. The cold selection (a choice of cereals, breads, fruit, muffins, etc.), was OK, but the hot items selection was very limited. The choice was poor-quality sausages, baked beans and reconstituted scrambled-egg powder. The milk and fruit juices (the latter being exceedingly diluted) were dispensed from a machine. Additionally, the limited amount of available tables meant you had to get your timing right. I appreciate that if the Holiday Inn Express improved this aspect of the hotel, they would probably need to increase their rates, so take the breakfast for what it is, or eat somewhere else.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bedford Falls

Shame About The Breakfast

Posted 15-Sep-2014
While the hotel represented good value for money, and the staff were very helpful and efficient, the inclusive buffet-style breakfast left a lot to be desired. The cold selection (a choice of cereals, breads, fruit, muffins, etc.), was OK, but the hot items selection was very limited. The choice was poor-quality sausages, baked beans and reconstituted scrambled-egg powder. The milk and fruit juices (the latter being exceedingly diluted) were dispensed from a machine. Additionally, the limited amount of available tables meant you had to get your timing right. I appreciate that if the Holiday Inn Express improved this aspect of the hotel, they would probably need to increase their rates, so take the breakfast for what it is, or eat somewhere else.
3 out of 5
by A verified traveller

Close to where we we were going

Posted 08-Sep-2014
Overall the staff and hotel are excellent however the quality of food and drinks provided for breakfast represented poor value for money. The "Orange drink / juice" was nothing more than orange flavoured water and the coffee wasn't a lot better. FYO they do not serve bacon with cooked breakfasts only scrambled eggs beans and sausage. Given the price paid for the room (£128 ), I would choose a Premier Inn in the future but only because of the quality of their breakfast.
Comment from Hotel Management
20-Sep-2014 by Natalie, Hotel Management
Thank you for taking the time to share your review regarding your recent stay with us in Exeter. I am sorry to read that you felt our breakfast was poor value for money. The Holiday Inn Express hotels offer an Express Start breakfast to all our guests, this has a wide variety of continental items and 3 hot options of scrambled egg, sausages and baked beans and our coffee machines dispense Kenco coffee. All of these items are included in all our rates so there are no hidden charges. I appreciate the time taken to share your review and I value your feedback. I hope we can welcome you back again. Kind Regards Natalie Clay Deputy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from cheshire

Overnight stay en route to Cornwall.

Posted 06-Sep-2014
Pros: It's location from the motorway m5.
Cons: Nothing.
Location: The pub next to the hotel has poor food reviews. We ate there, realised very soon it wasn't great and read afterwards the feelings of past customers.
An overnight stop en route to Cornwall for myself, my wife and our young daughter. The room was clean and spacious and quiet. All round a great stay.
Comment from Hotel Management
08-Sep-2014 by Natalie, Hotel Management
Thank you for taking the time to share your review regarding your recent stay with us in Exeter. I am pleased you enjoyed your overnight stay with your family on your travels to Cornwall. We have seen so many families staying with us to break up the long journey down to Cornwall, it has been wonderful seeing families enjoying their summer break together, I am so pleased we could accommodate you and your family too. I do hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Spain

Good package for a couple of nights.

Posted 01-Sep-2014
Pros: A kind of all inclusive, its a good package for the money.
Cons: Wifi and access to it, heating is pitiful
Location: Near motorway and airport, also very close to park and ride. Exeter is a very nice city.
You get what you pay for, the wifi is very weak and fiddly to access.
Comment from Hotel Management
04-Sep-2014 by Natalie, Hotel Management
Thank you for submitting your review regarding your recent experience with us. I am so pleased that you enjoyed your couple of nights stay with us. I am sorry to read that you found the Wi-Fi signal weak, please do let us know the next time and we can contact our internet provider to check for any faults. If you ever have any problems during your stay we do encourage our guests to let us know so we can do everything we can to put things right. I do hope we can welcome you back again. Thank you again for taking the time to share your review. Kind Regards Natalie Clay Deputy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Milano

Very close to the M5, but silent.

Posted 01-Sep-2014
Pros: Speedy check-in and check-out
The room was not so spacious (we were 3 adults), clean and staff ok.
Comment from Hotel Management
04-Sep-2014 by Natalie, Hotel Management
Thank you for taking the time to share your review regarding your recent stay with us in Exeter. I am so plased that you found our bedrooms spacious, our family rooms can sleep 2 adults and 2 children or 3 adults comfortably. As you stated our hotel is just minutes from the M5 junction 29 with great links into the city of Exeter. There is a Park and Ride service from just opposite our hotel and takes passengers into Exeter. Thank you for your valuable review, I do hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Adequate hotel for short or business stay.

Posted 29-Aug-2014
Pros: The fantastic pub next door.
Cons: More english speaking cleaning staff.
Location: See above.
Hotel is probably more for business travellers, not much close for tourists. However there is an excellent pub just next door, the Barn Owl, fantastic. Hotel staff professional, helpful when asked, but typically aloof like most British front office staff. Cleaning staff seemed to be all foreigners, hard to get them to understand what you want. Pleasant stay overall, but a car is essential.
Comment from Hotel Management
02-Sep-2014 by Natalie, Hotel Management
Thank you for taking the time to share your review regarding your recent stay with us in Exeter. I am so pleased to read that you enjoyed your short stay with us. Our hotel is located just off the M5 junction 29 with easy access to the city of Exeter. There is a Park and Ride bus service which operates from just across the road and takes passengers directly into the heart of the city. The team here are all passionate about the service they deliver to our guests, always going the extra mile to enhance our guests experience. Thank you so much for your valuable review, I hope we can welcome you back again soon when you next need accommodation in Exeter. Kind Regards Natalie Clay Deputy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Kent

It was very close to all amenities

Posted 17-Aug-2014
Pros: good, clean very friendly
Cons: nothing
Location: close to all amenities and Exeter City Centre but far enough away from the hustle and bustle
We was made to feel very welcome when we arrived we was given a room very close to reception but there was no noise no disturbances all staff were friendly and helpful I would highly recommend this hotel to anybody looking for a cheap hotel but good and clean facilities thank you
Comment from Hotel Management
20-Aug-2014 by Natalie, Hotel Management
Thank you for taking the time to share your review regarding your recent stay with us in Exeter. I am so pleased that you found our location suited your needs. Our Hotel is easy to find, just minutes from the M5 junction 29 with great links into the city, the park and ride service location just across the road is an excellent bus service that takes passengers directly into the heart of Exeter. It is wonderful to read that you found your accommodation clean and you found the team here helpful and friendly. Each member of our Guest Service team are passionate about the lovel of customer service they deliver to our guests. Thank you for your valuable review, I do hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager